Cancellation and Change Fee Policy   

Delta Air Lines will assess a fee for all voluntary rerouting or cancellations for most advance purchase fares. It is the travel agency’s responsibility to inform its customers/ticketed travelers of additional
fare collections, restrictions and fees associated with these changes.

NOTE: Fees on refundable tickets for excursion fares will apply even if the computer reservation system failed to print a cancellation or change fee message in the endorsement box of the ticket.

Exceptions

The below are exceptions to the cancellation and change fees policy.

Death

In the event of death of the ticketed passenger, a refund will be processed for the deceased and any traveling companion(s). Request must include a copy of the death certificate and be submitted within one year of the original date of issue.

In the event there is a death of an immediate family member, of the ticketed passenger, a refund will be processed if the death occurred within 30 days of the scheduled travel. In order to receive a refund, the passenger must submit a copy of the death certificate and state the relationship to the deceased.

Refunds must be processed by Delta Air Lines, Inc. Both request types require a ticket number along with a copy of the death certificate to be sent to:

Delta Air Lines, Inc.
Passenger Refunds 
P.O. Box 20537 
Atlanta GA 30320-2537

This information may also be faxed to 404-715-9256.

Involuntary Rerouting (Irregular Operations) – schedule impact within 72 hours of travel

When an Irregular operations event occurs, travel agents may follow Delta's Irregular Operations Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.

Involuntary Rerouting (Schedule Change) – schedule impact beyond 72 hours of travel

Delta Air Lines will do everything possible to reaccommodate our mutual customers on alternate flights. When necessary, travel agents may follow Delta's Schedule Change Policy to assist our mutual customers. For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.

Updated 9/20/2017

 
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