TRAVEL EXCEPTION POLICY ADVISORY BULLETIN 11 

Coronavirus Situation – Change Fees – Bulletin 11             
ISSUED: March 31, 2021 - 9:45 AM ET

Ticket Validity Extension

In January, Delta announced that ticket validity would be extended to December 31, 2023. This extension provides customers with additional time to use any remaining unused tickets. Continue to watch for additional information in the coming months.

The Coronavirus Situation – Change Fees – Bulletin 11 will not be extended further; however, the Travel Exception Policy is valid for ticket validity extension as follows:

• Applies to tickets issued between March 1, 2020, and April 30, 2021.
• Tickets issued between March 1, 2020, and April 30, 2021, are valid through December 31, 2022, and all travel must be completed by December 31, 2022.
• The Change Fee waiver will continue to be available for tickets reissued and travel completed by December 31, 2022; however, the change fee waiver is not needed as change fees for these tickets no longer apply.
• Any tickets not reissued by December 31, 2022, will remain available as a credit through December 31, 2023.
• If a customer is holding an unused Basic Economy ticket that previously qualified for this exception, the value can be applied toward the purchase of a new ticket through December 31, 2023, and no fees apply.
  • If the new ticket purchased is also a Basic Economy ticket and the customer wishes to make further changes, then the fare rule for the new Basic Economy ticket must be followed.

Please note: Regarding the March 27, 2022, date - the last date that tickets could be issued under this policy was April 30, 2021. When issuing a ticket on this date, the last possible date to book travel for was March 27, 2022 (331 days in the future). As noted in the policy – all tickets issued between March 1, 2020, and April 30, 2021, are valid through December 31, 2022.

Applies for tickets issued between March 1, 2020 and April 30, 2021

Please note: Tickets issued between March 1, 2020 and April 30, 2021 are valid through December 31, 2022 – All Travel must be complete by December 31, 2022.

The change fee waiver may be used multiple times provided original ticket has been purchased between March 1, 2020 – April 30, 2021. Use waiver code below for each ticket reissue. 

Delta Air Lines is further extending its waiver to protect customers purchasing tickets between March 1, 2020 and April 30, 2021, for future travel to any destination, to assist Delta / Delta Connection / Delta Codeshare / (JV) Partners KL / AF coded customers, impacted by the global health concerns of the Coronavirus.

Issued On:                                       DL 006 Ticket Stock

Applicable to Travel On:  Delta-Marketed/Delta-Operated flights, (JV) Partners KL / AF coded or all Delta Marketed Flights

Future Travel Permitted:  March 1, 2020 – March 27, 2022

Affected Area(s) To/From/Through the following cities:

• Tickets issued between March 1, 2020 and April 30, 2021, for any destination

Event Waiver Codes:

• Cabin to Cabin or Class to Class: N/A
• Use Waiver code D9V2P to waive change fee only or Origin and Destination, provided:
  • New itinerary is rebooked/ticketed within all parameters of this policy
  • New itinerary is priced at current applicable fares and rules

Required Documentation for Reissue

**Attention all GDS Users: PNR Documentation requirements now vary by GDS. Please review procedures below. **

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

• If applying Rapid Reprice:
  • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
  • It is no longer necessary to document the PNR with an OSI message
• If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

• Waiver code placement:
  • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
  • If another ticket designator is being used, place the waiver code in the tour code box
  • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
• PNR must be documented with the following OSI message:
  • OSI DL CHANGES PER CORONAVIRUS SIT CHG FEE 02MAR20

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
2. The first departure flight is more than 3 hours away
3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance.
4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC). PLEASE NOTE: THIS RULE DOES NOT APPLY TO THIS WAIVER.
5. Tickets can only be reissued by the agency that originally issued the ticket
6. Bulk/Net Fare tickets must be referred to original issuing agent
7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

• When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
• Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

Future Travel Rebooking Options

• Customers who rebook their travel to begin on/before March 27, 2022, and reissue their ticket on/before March 27, 2022, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted above.

Change to Origin / Destination

• Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary. To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
• Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI (where required by GDS) below and the applicable change fee waiver code is applied as noted in the waiver section below.

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on the Delta Professional Travel Agency website and delta.com. Please check these sources frequently for the most up to date information or contact Global Sales Support or Delta Reservations  for assistance.

Delta’s Travel Exception Policy may change at any time without advance notice.

Partner Information

Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:

• Air France - KLM *
• Aeromexico    
• Virgin Atlantic  
• Korean Air 

* Please note: A login is required to access this information.