Virgin Atlantic Flight Schedule Changes Between LHR and JFK and ATL Through March 2018   

Virgin Atlantic has made changes to its flight schedules between London-Heathrow and New York-JFK and between London – Heathrow and Atlanta.  Flights departing between December 31, 2017, and February 28, 2018, to LHR and between December 31, 2017, and March 1, 2018, for flights to JFK/ATL are impacted. The following VS flights will now be operated by Delta Air Lines.*

Dates

VS Flight Number

Route

Changes

New DL Flight Number

Dec. 31, 2017 –

Mar. 1, 2018

VS45

(DL*4372)

LHRJFK

Change to Delta-operated
Aircraft – B767-400

DL173

(VS*5304)

Dec. 1, 2017 –

Feb. 28, 2018

VS46

(DL*4375)

JFKLHR

Change to Delta-operated
Aircraft – B767-400

DL172

(VS*5404)

Dec. 1, 2017 –

Mar. 1, 2018

VS103

(DL*4365)

LHRATL

Change to Delta-operated
Aircraft –B777

DL285

(VS*4049)

Dec. 1, 2017 –

Feb. 28, 2018

VS104

(DL*4364)

ATLLHR

Change to Delta-operated
Aircraft- B767-300

DL284

(VS*4048)


Upper Class and Economy Class Reservations

Upper Class/Economy Class reservations are being processed like a schedule change.  The VS-operated flights will be canceled (XK) and replaced with DL-operated flights. PNRs booked by a travel agency will be placed on queue in the agency’s GDS; the travel agency should use normal schedule change procedures and reissue the ticket as an even exchange.   

  • For 006 ticket stock, travel agent should add:

    • OSI message:  OSI DL REISSUE DUE TO VS SKED CHG

    • Endorsement box:  SKD CHG VS45 15FEB18 (note affected flight number and date)  
Premium Economy Reservations

Customers who have Premium Economy reservations on a Virgin Atlantic (VS) operated flight have been reaccommodated in Main Cabin on a Delta (DL) operated flight. Travel agencies should use normal schedule change procedures and reissue the ticket as an even exchange.   

  •  For 006 ticket stock, travel agent should add:

    • OSI message:  OSI DL REISSUE DUE TO VS SKED CHG

    • Endorsement box:  SKD CHG VS45 15FEB18 (note affected flight number and date)

If the option offered above are unsuitable, customers may be offered one of the following alternatives:

  • Customers on the affected flights may rebook to travel on an alternate flight on the same day or an alternate date within the validity of the ticket.

    • Customers can be rebooked via any Virgin Atlantic gateway to a Delta connection. The original booking class must be available.

    • Customers booked to travel to their final destination on a connecting flight can be rebooked to a Virgin Atlantic direct flight. The original booking class must be available.

If one of the alternative options above are used to reaccommodation a customer, travel agents may use the same process as above to reissue the ticket as an even exchange.

Please note: Delta will proactively process a refund adjustment after travel is complete for customers who were originally booked in Premium Economy on VS and reaccommodated in the Main Cabin on DL.  Allow 6-8 weeks after travel for processing, any questions regarding the adjustment should be directed to Delta Passenger Refunds.

Refunds – 006 ticket stock

Customers traveling on an affected flight are entitled to a full refund should they decide to no longer travel.  Document the PNR with the following OSI entry, then cancel the PNR and submit the refund through ARC/BSP:  OSI DL REFUNDED PER VS METAL SWAP/DATE (impacted flight date).

Additional Resources

For additional information regarding the VS schedule change, for tickets issued on DL 006 ticket stock, please contact Global Sales Support for assistance.

*UPDATE (Dec 15, 2017):

Additional information with an extended list of affected flights is provided by our partner Virgin Atlantic on the Virgin Flying Hub.

 
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