There’s a new interline revalidation program in place between Delta (DL) and Virgin Atlantic (VS) that applies to revalidation transactions occurring on/after November 13, 2019.

The new process makes it easier for travel agents, by reducing the need for them to reissue tickets.

How does it work?

• DL 006 tickets that include segments operated by VS

If VS revalidates the VS-operated coupon in their system, the revalidation message will be sent to DL and the VS coupon on the DL 006 ticket will be updated to match the revalidation data sent from VS.

• VS 932 tickets that include segments operated by DL

If DL revalidates the DL-operated coupon in our system, the revalidation message will be sent to VS and the DL coupon on the VS 932 ticket will be updated to match the revalidation data sent from DL.

Benefits for travel agents

Before this change, if a revalidation occurred, e.g. schedule changes, irregular operations, etc., the ticket would not have been updated in the validating carrier’s system. Since the itinerary and ticket did not match, the travel agency was forced to reissue the ticket.

The new interline revalidation program updates the master ticket record in the validating carrier’s system, ensuring that the travel agency-issued ticket matches the itinerary for the impacted coupon(s), resulting in no reissue required. 

Travel agents can easily verify the update by displaying the Electronic Ticket Record (ETR) to make sure it matches the itinerary in the PNR.

Air France and KLM are targeted for activation for the interline revalidation program in early 2020.