Delta Comfort+ Offered as a Fare On Four-Product Aircraft   

As part of Delta’s overarching effort to deliver an exceptional shopping experience for our customers, Delta Comfort+ is now available as a fare on all 4-product aircraft (777-200ER and A330-900neo).

Existing Reservations Reaccommodated into W Class 

On Saturday, March 16, 2019, Delta conducted a schedule change and as a result existing reservations for customers who have purchased Delta Comfort+ as an ancillary seat product on these routes, were reaccommodated in W class.  In most cases, the ticket was revalidated. If the ticket was not revalidated, the travel agency will need to reissue the ticket as an even exchange. 

Due to this change, DC+ will no longer be available as a post purchase ancillary seat product on any 4-product aircraft that offers DC+ as a fare, in most GDSs.

Additional helpful information regarding the addition of Delta Comfort+ as a fare on 4-product aircraft is available in the Travel Agent FAQs below.

Timeline For Travel

On March 27, 2019, travel between Minneapolis/St. Paul (MSP) and Haneda, Japan (HND) will be the first route to offer Delta Comfort+ as a fare. The remaining routes that offer the 4-product aircraft will offer Delta Comfort+ as a fare for travel on/after May 1.

Until May 1 DC+ will still be available for purchase as a seat product on all 777 and 339 routes listed for sale in the GDS except for the previously mentioned MSP-HND route.

Questions

If after reading the FAQs below, there are questions, please call Global Sales Support or Delta Reservations for assistance.

 

FAQs for Travel Agents —Delta Comfort+ Fares on 4-Product Aircraft

1.       When will Delta Comfort+ be available to purchase as a fare on the 4-product aircraft routes?

Answer:  Effective, Saturday, March 16, 2019, Delta Comfort+ will be available as a fare for purchase on all 4-product aircraft (777-200ER and A330-900neo). 

 

2.       When will travel commence on these routes?

Answer:  On March 27, travel between Minneapolis/St. Paul (MSP) and Haneda, Japan (HND), will be the first route to offer Delta Comfort+ as a fare. The remaining routes that offer the 4-product aircraft will offer Delta Comfort+ as a fare for travel on/after May 1.

 

3.       How will a travel agent be able to sell and price Delta Comfort+ as a fare in the GDS on the 4-product aircraft routes?

Answer: Delta will add “W” class back into the availability display.  When booking and pricing a Delta Comfort+ fare in the GDS for Transatlantic and Transpacific markets, travel agents will need to book a customer’s reservation into “W” class (on the Economy shelf) and use a “price as booked” entry.  The lowest available Delta Comfort+ fare will be offered.

 

4.       If a customer has purchased Delta Comfort+ as an ancillary seat product on these routes will the agency PNR be impacted?

Answer:  A schedule change will occur on Saturday, March 16, 2019, and existing reservations will be reaccommodated into W class, for customers who have purchased Delta Comfort+ as an ancillary seat product on these routes. 

 

5.       Will the ticket be revalidated or will the travel agency need to reissue the ticket?

Answer:  In most cases, the ticket will be revalidated. If the ticket has not been revalidated, travel agencies must reissue the ticket using normal schedule change guidelines.

 

6.       What will happen to any special service request codes (SSR) that have previously been added to the reservation, for example, a pet SSR or a wheelchair SSR?

Answer: All SSR codes that have been previously added to the reservation will carry over during the schedule change.

 

7.       What will happen to the Delta Comfort+ seat that was preassigned?

Answer:  All previously selected seats should be re-accommodated into the same seat during the schedule change.


8.       Will travel agents still be able to purchase Delta Comfort+ as an ancillary seat product on the 4-product aircraft in their GDS (Travelport and Amadeus) once Delta Comfort+ is available as a fare?

Answer:  No, once Delta Comfort+ is available as a fare, Delta Comfort+ as an ancillary seat product may only be purchased on delta.com or via Global Sales Support or Delta Reservations.

 
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