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operational excellence
COMPLETION FACTOR1
FlightStats (July 2019)
97.9%
Delta Air Lines
96.1%
United
95.5%
American
ON-TIME PERFORMANCE1
FlightStats (July 2019)
69.0%
Delta Air Lines
60.4%
United
64.0%
American
MISHANDLED BAGS
per 1,000 passengers2 (May 2019)
5.06
Delta Air Lines
6.24
United
10.06
American
TRAVELER ENHANCEMENTS
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1Based on July 2019 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. DOMESTIC MAINLINE PERFORMANCE: Based on May 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2019 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/19

 
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