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Policy Updates
Delta is extending its waiver to provide more flexibility for customers rebooking international tickets, following the U.S. government requirement for COVID-19 testing of all international arrivals beginning Jan. 26. Delta will waive the fare difference for customers rebooking an international ticket purchased on or before Jan. 12, if the ticket was originally scheduled through Feb. 16. Customers must rebook their travel to begin on or before Feb. 1.
Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 16 February 2021 |
| Applicable to tickets issued on or before: | 25 January 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 January 2021 through 26 January 2021 |
| Applicable to tickets issued on or before: | 24 January 2021 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Following an order from the CDC, customers will be required to present negative test results when entering the U.S., effective Jan. 26.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 09 February 2021 |
| Applicable to tickets issued on or before: | 12 January 2021 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Customers traveling with trained service dogs will be required to fill out DOT documentation confirming the animal meets training and health qualifications.
Policy Updates
Due to travel restrictions as a result of the ongoing COVID-19 pandemic, customers who have visited the European Schengen Area, the United Kingdom and the Republic of Ireland during the past 14 days prior travel may not enter or transit the United States. Exceptions apply to U.S. citizen and other individuals who meet specified exceptions.
Exception Policies
| Date(s) of Impacted travel: | 16 December 2020 through 17 December 2020 | |
| Applicable to tickets issued on or before: | 15 December 2020 | |
| Affected Area(s) to/from/through the following: |
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News
Delta has launched a COVID-19 testing programme on flights from Atlanta to Rome and, in partnership with KLM, from Atlanta to Amsterdam. The trials exempt eligible customers permitted to travel to Italy and the Netherlands from quarantine on arrival.
Policy Updates
We are broadly waiving change fees for travel impacted by coronavirus, including any flights purchased before April 17, 2020, departing March 2020 through March 2021 and all tickets purchased March 1, 2020 through March 30, 2021.
Products & Services
Some of our processes during boarding, meal service and at other times are being streamlined to enhance the safety of our people and customers.
News
Delta is partnering with the Centers for Disease Control and Prevention to keep international customers informed of potential COVID-19 exposure through contact tracing. Along with our nine global airline partners, we are working with government agencies, health officials and aviation authorities to offer safer travel at every point in your journey.
News
Atlanta’s domestic terminal south’s security checkpoint will be the first in the U.S. to be converted to upgraded, high-tech screening lanes, making the world’s busiest airport even more efficient.
Policy Updates
Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.
News
Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.
News
For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.
Exception Policies
| Date(s) of Impacted travel: | 05 November 2020 through 25 November 2020 |
| Applicable to tickets issued on or before: | 10 November 2020 |
| Affected Area(s) to/from/through the following: |
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News
A growing number of independent studies have shown the effectiveness of measures taken by Delta and other U.S. airlines to keep customers and employees safe during the pandemic.
Exception Policies
| Date(s) of Impacted travel: | 08 November 2020 through 09 November 2020 |
| Applicable to tickets issued on or before: | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 November 2020 through 12 November 2020 |
| Applicable to tickets issued on or before: | 05 November 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 28 October 2020 |
| Applicable to tickets issued on or before: | 28 October 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 28 October 2020 through 29 October 2020 |
| Applicable to tickets issued on or before: | 27 October 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 28 October 2020 through 29 October 2020 |
| Applicable to tickets issued on or before: | 26 October 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 26 October 2020 through 27 October 2020 |
| Applicable to tickets issued on or before: | 25 October 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 October 2020 through 27 October 2020 |
| Applicable to tickets issued on or before: | 22 October 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 20 October 2020 through 22 October 2020 |
| Applicable to tickets issued on or before: | 25 October 2020 |
| Affected Area(s) to/from/through the following: |
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News
According to a recent study by Harvard University in the United States, disinfecting aircraft cabins is a key part of a multi-layered public health risk-reduction strategy.
Exception Policies
| Date(s) of Impacted travel: | 08 October 2020 through 10 October 2020 |
| Applicable to tickets issued on or before: | 06 October 2020 |
| Affected Area(s) to/from/through the following: |
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