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Exception Policies
| Date(s) of Impacted travel: | 05 April 2021 through 04 May 2021 |
| Applicable to tickets issued on or before: | 02 April 2021 |
| Affected Area(s) to/from/through the following: |
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Products & Services
Delta and partner WestJet launched enhanced elite reciprocal loyalty benefits for Delta Medallion members and WestJet Rewards members traveling with either airline.
Products & Services
Delta is investing in touchless features throughout the travel journey and testing digital seatback menus on select international flights
Policy Updates
UPDATED: Entry rules for travel to the Netherlands are changing for customers flying through or via Amsterdam. Customers now need to comply with one of two negative test requirements prior to travel. Passengers in transit must present a negative COVID-19 NAAT test result taken at most 72 hours prior to arrival.
Exception Policies
| Date(s) of Impacted travel: | 12 March 2021 through 17 March 2021 |
| Applicable to tickets issued on or before: | 15 March 2021 |
| Affected Area(s) to/from/through the following: |
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News
Delta and Deloitte commit to reducing carbon emissions via sustainable fuel agreement. The agreement is part of the airline’s longstanding commitment to work with customers to reach collective goals for the greater good of our planet.
Exception Policies
| Date(s) of Impacted travel: | 12 March 2021 through 15 March 2021 |
| Applicable to tickets issued on or before: | 11 March 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 March 2021 through 08 March 2021 |
| Applicable to tickets issued on or before: | 05 March 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 19 February 2021 |
| Applicable to tickets issued on or before: | 17 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 18 February 2021 through 20 February 2021 |
| Applicable to tickets issued on or before: | 16 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 17 February 2021 |
| Applicable to tickets issued on or before: | 16 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 February 2021 through 16 February 2021 |
| Applicable to tickets issued on or before: | 15 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 13 February 2021 through 14 February 2021 | |
| Applicable to tickets issued on or before: | 13 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 February 2021 through 15 February 2021 | |
| Applicable to tickets issued on or before: | 13 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2021 through 13 February 2021 |
| Applicable to tickets issued on or before: | 11 February 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2021 through 12 February 2021 | |
| Applicable to tickets issued on or before: | 10 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021.
Exception Policies
| Date(s) of Impacted travel: | 07 February 2021 | |
| Applicable to tickets issued on or before: | 06 February 2021 | |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective Tuesday, Feb. 2, wearing a mask or face covering in airports and on planes will become federal law in the U.S.
Exception Policies
| Date(s) of Impacted travel: | 31 January 2021 through 02 February 2021 |
| Applicable to tickets issued on or before: | 30 January 2021 |
| Affected Area(s) to/from/through the following: |
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News
Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned it the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying.
News
Delta is helping customers around the world obtain approved COVID-19 tests prior to their travel to the U.S. with a dedicated COVID-19 testing resource available on delta.com.
Policy Updates
Delta is extending its waiver to provide more flexibility for customers rebooking international tickets, following the U.S. government requirement for COVID-19 testing of all international arrivals beginning Jan. 26. Delta will waive the fare difference for customers rebooking an international ticket purchased on or before Jan. 12, if the ticket was originally scheduled through Feb. 16. Customers must rebook their travel to begin on or before Feb. 1.
Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 16 February 2021 |
| Applicable to tickets issued on or before: | 25 January 2021 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 January 2021 through 26 January 2021 |
| Applicable to tickets issued on or before: | 24 January 2021 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Following an order from the CDC, customers will be required to present negative test results when entering the U.S., effective Jan. 26.
Exception Policies
| Date(s) of Impacted travel: | 12 January 2021 through 09 February 2021 |
| Applicable to tickets issued on or before: | 12 January 2021 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Customers traveling with trained service dogs will be required to fill out DOT documentation confirming the animal meets training and health qualifications.
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