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Covid-19 Update
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
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Layers of Protection for Safe Travel
Delta is committed to a superior level of cleanliness, more space and safer service designed to ensure customers can travel with confidence.
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NEWS & UPDATES
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Policy Updates

Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.

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News

A new tool has been added to the Delta Professional sites that helps travel agents to determine which of Delta’s active waivers apply to a specific ticket.

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Network Updates

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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Exception Policies

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

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News

Delta is committed to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.

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News

A lot has changed at Delta to transform cleanliness and safety so customers can feel more confident when they return to travel. We call it the Delta CareStandard, and it includes layers of protection across the travel journey to deliver clean surfaces, more space and safer service for customers and employees.

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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Exception Policies

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News

Delta will retire older, less efficient airplanes earlier than planned as a result of the COVID-19 pandemic.

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Network Updates

Delta to resume flights between Frankfurt-Atlanta and London-Detroit, as well as operate cargo-only services between Mumbai and New York-JFK.

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News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

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News

Delta extends ability to rebook Corona-impacted travel to include wholly unused tickets purchased between April 1, 2019 and September 30, 2019. In addition Delta, ATPCO and the GDSs have identified a standard solution for travel agencies to use expired DL 006 tickets toward future bookings where validity has been extended due to COVID-19.

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News

Delta is sanitizing every flight at every airport served using electrostatic sprayers, raising the standards for airline cleanliness.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more frontline employees to minimize COVID-19 exposure risk while customer traffic is low.

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Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats on additional aircraft, and reducing the overall number of customers in every cabin across the fleet.

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News

Aligning with best practice guidelines from the CDC, starting May 4 Delta will require all customers to wear a face mask or appropriate face covering when traveling.

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News

Delta is taking steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations.

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News

Keeping our focus on safety, Delta is extending a number of recently announced policies and practices.

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News

Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 September 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 September 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

These changes are part of a continued effort to lessen physical touch points on board amid the evolving COVID-19 (coronavirus) pandemic.

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News

Delta SkyMiles® Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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News

Due to the COVID-19 crisis, Delta has had to make some difficult decisions based on market demand and government guidelines. As such, Delta has suspended all operations between the U.K and the United States.

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News

Amid the ongoing challenges of the coronavirus pandemic, Delta is committing the utmost care and attention to evaluating our travel waiver policies and continuing to make it even easier for customers to cancel, change or rebook travel.

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Exception Policies

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WAIVERS AND FLEXIBILITY
EXCEPTION POLICIES
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Waivers
We know our customers want the value of their tickets to be secure and redeemable for a longer period.
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WAIVER CODE FINDER
Determine which of Delta’s active waivers apply to a specific ticket.
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