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EXCEPTION POLICIES
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Official Airline of Team USA
We are proud to be the official airline of Team USA on the road to the Olympic and Paralympic Games Paris 2024.
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NEWS & UPDATES
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Exception Policies

Date(s) of Impacted travel: 19 July 2024 through 28 July 2024
Applicable to tickets issued on or before: 23 July 2024
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
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Exception Policies

Date(s) of Impacted travel: 19 July 2024 through 23 July 2024
Applicable to tickets issued on or before: 22 July 2024
Affected Area(s) to/from/through the following:

All DL-Operated flights 

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Exception Policies

Date(s) of Impacted travel: 19 July 2024 through 22 July 2024
Applicable to tickets issued on or before: 21 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
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Exception Policies

Date(s) of Impacted travel: 19 July 2024 through 21 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
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Exception Policies

Date(s) of Impacted travel: 19 July 2024 through 20 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
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Exception Policies

Date(s) of Impacted travel: 19 July 2024
Applicable to tickets issued on or before: 19 July 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
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Exception Policies

Date(s) of Impacted travel: 17 July 2024 through 18 July 2024
Applicable to tickets issued on or before: 17 July 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
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News

Skytrax World Airline Award winners are voted for by travelers themselves in response to Skytrax’s World Airline Survey, the largest customer experience survey of its kind.

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Exception Policies

Date(s) of Impacted travel: 07 July 2024 through 09 July 2024
Applicable to tickets issued on or before: 05 July 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: 01 July 2024 through 07 July 2024
Applicable to tickets issued on or before: 05 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
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Exception Policies

Date(s) of Impacted travel: 01 July 2024 through 05 July 2024
Applicable to tickets issued on or before: 02 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
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Products & Services

The Delta One Lounge at New York’s John F. Kennedy International Airport – the first of its kind, and larger than any Delta Sky Club – offers a variety of experiences and amenities for the premium traveler.

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Exception Policies

Date(s) of Impacted travel: 01 July 2024 through 04 July 2024
Applicable to tickets issued on or before: 01 July 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
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Exception Policies

Date(s) of Impacted travel: 30 June 2024 through 01 July 2024
Applicable to tickets issued on or before: 29 June 2024
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
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Products & Services

Missoni will design the airline's Delta One amenity kits and deliver customized elements to the new Delta One Lounge at New York-JFK.

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Exception Policies

Date(s) of Impacted travel: 19 June 2024 through 20 June 2024
Applicable to tickets issued on or before: 19 June 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • McAllen, TX (MFE)
  • Monterrey, MX (MTY)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: 13 June 2024 through 14 June 2024
Applicable to tickets issued on or before: 12 June 2024
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL) 
  • Miami, FL (MIA) 
  • Orlando, FL (MCO) 
  • Fort Myers, FL (RSW) 
  • Sarasota, FL (SRQ) 
  • Tampa, FL (TPA) 
  • West Palm Beach, FL (PBI)
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Products & Services

From chef-curated menus to allergen-friendly snacks and the latest selection from our award-winning rotational wine program, here’s what Delta customers can dig into this summer.

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Exception Policies

Date(s) of Impacted travel: 05 June 2024 through 09 June 2024
Applicable to tickets issued on or before: 12 June 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
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Exception Policies

Date(s) of Impacted travel: 27 May 2024 through 28 May 2024
Applicable to tickets issued on or before: 26 May 2024
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains. NY (HPN)
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News

Delta is the top-ranked airline for First/Business and Premium Economy Passenger Satisfaction in the J.D. Power 2024 North America Airline Satisfaction Study.

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News

The daily service between Amsterdam and Tampa, which starts on 26 October, strengthens Delta's Florida-Europe network, complementing existing winter seasonal service between Orlando and Amsterdam.

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Network Updates

Delta currently operates daily service between Atlanta and Lagos and, with the resumption of daily New York-JFK service, will offer a total of 14 weekly flights to Nigeria in December through the first half of January and 10 weekly flights for the remainder of winter 2024.

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Exception Policies

Date(s) of Impacted travel: 25 April 2024
Applicable to tickets issued on or before: 22 April 2024
Affected Area(s) to/from/through the following:
  • France
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Network Updates

Joint venture (JV) partners Delta Air Lines, Virgin Atlantic, Air France and KLM have their customers’ business or leisure trip covered with over 375 destinations to choose from.

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News

In accordance with sections 3 and 4 of IATA Resolution 824 – Passenger Sales Agency Agreement, Joint Venture (JV) partners Delta Air Lines, Air France and KLM require travel agents to strictly respect their rules and principles when they offer customers the carriers’ respective products and services.

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News

During Earth Month and beyond, there are a number of ways Delta is making progress on its path to net-zero and bringing the Delta people and customers along on the journey.

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Exception Policies

Date(s) of Impacted travel: 02 April 2024 through 02 April 2024
Applicable to tickets issued on or before: 01 April 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • Pellston, MI (PLN)
  • Traverse City, MI (TVC)
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Exception Policies

Date(s) of Impacted travel: 03 April 2024 through 03 April 2024
Applicable to tickets issued on or before: 01 April 2024
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 24 March 2024 through 25 March 2024
Applicable to tickets issued on or before: 22 March 2024
Affected Area(s) to/from/through the following:
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Sioux Falls, SD (FSD)
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News

Reaching new heights is the slogan behind Delta Air Line’s first-time sponsorship as Official Airline of the Acea Run Rome The Marathon 2024, which will be run in the capital on Sunday, March 17.

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Exception Policies

Date(s) of Impacted travel: 13 March 2024 through 15 March 2024
Applicable to tickets issued on or before: 12 March 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

News

The 50th annual ATW Awards sponsored by CFM International, will be presented at a gala dinner in Dubai on Friday May 31, ahead of the 80th IATA AGM and World Air Transport Summit.

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Exception Policies

Date(s) of Impacted travel: 01 March 2024 through 03 March 2024
Applicable to tickets issued on or before: 01 March 2024
Affected Area(s) to/from/through the following:
  • Elko, NV (EKO)
  • Jackson Hole, WY (JAC)
  • Reno, NV (RNO)
  • Salt Lake City, UT (SLC)
  • Sun Valley, ID (SUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 February 2024 through 28 February 2024
Applicable to tickets issued on or before: 27 February 2024
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 February 2024
Applicable to tickets issued on or before: 26 February 2024
Affected Area(s) to/from/through the following:
  • Aspen, Co (ASE)
  • Billings, MT (BIL)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Forks, ND (GFK)
  • Hayden, CO (HDN)
  • Vail, CO (EGE)
Read more >

Products & Services

Delta’s new premium lounge experience will launch in JFK, LAX and BOS. In addition, Delta Sky Club will debut in Charlotte, add a second Club in Seattle, and expand the existing Miami and LGA Clubs.

Read more >

Exception Policies

Date(s) of Impacted travel: 13 February 2024 through 14 February 2024
Applicable to tickets issued on or before: 11 February 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
Read more >

Products & Services

New Delta One menu selections, a refreshed wine offering and the ability for Delta Premium Select customers to pre-select their preferred meal before they fly are amongst the highlights of Delta’s latest onboard service refresh.

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Exception Policies

Date(s) of Impacted travel: 13 February 2024
Applicable to tickets issued on or before: 11 February 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 February 2024 through 06 February 2024
Applicable to tickets issued on or before: 04 February 2024
Affected Area(s) to/from/through the following:
  • Tokyo - Haneda, Japan (HND)
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Exception Policies

Date(s) of Impacted travel: 01 February 2024
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Frankfurt, DE (FRA)
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News

Delta ranked No. 1 overall and in three of the seven categories, including on-time arrivals, low U.S. DOT complaints and involuntary bumping.

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Products & Services

The fuel-efficient planes will power sustainability goals while providing world-class customer experience on long-haul routes and international hubs.

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Exception Policies

Date(s) of Impacted travel: 22 January 2024 through 23 January 2024
Applicable to tickets issued on or before: 22 January 2024
Affected Area(s) to/from/through the following:
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Saginaw, MI (MBS)
Read more >

Exception Policies

Date(s) of Impacted travel: 22 January 2024
Applicable to tickets issued on or before: 21 January 2024
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago Midway International, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Northwest Arkansas, AR (XNA)
  • Oklahoma City, OK (OKC)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
  • St Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 January 2024 through 24 January 2024
Applicable to tickets issued on or before: 20 January 2024
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 19 January 2024 through 20 January 2024
Applicable to tickets issued on or before: 18 January 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND) 
  • Marquette, MI (MQT) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Pittsburgh, PA (PIT) 
  • Rochester, NY (ROC) 
  • South Bend, IN (SBN) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 18 January 2024 through 19 January 2024
Applicable to tickets issued on or before: 17 January 2024
Affected Area(s) to/from/through the following:
  • Columbus, MS (GTR)
  • Knoxville, TN (TYS)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 January 2024 through 18 January 2024
Applicable to tickets issued on or before: 17 January 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE) 
  • Boise, ID (BOI)
  • Great Falls, MT (GTF) 
  • Hayden, CO (HDN) 
  • Jackson Hole, WY (JAC) 
  • Kalispell, MT (FCA) 
  • Missoula, MT (MSO) 
  • Pasco, WA (PSC) 
  • Portland, OR (PDX) 
  • Redmond, OR (RDM) 
  • Seattle, WA (SEA) 
  • Spokane, WA (GEG) 
  • Sun Valley, ID (SUN) 
  • Twin Falls, ID (TWF)
Read more >
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