EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2021 September 14 through 2021 September 15
Applicable to tickets issued on or before: 2021 September 13
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2021 September 02 through 2021 September 12
Applicable to tickets issued on or before: 2021 September 02
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2021 September 02 through 2021 September 03
Applicable to tickets issued on or before: 2021 September 02
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2021 August 29 through 2021 September 03
Applicable to tickets issued on or before: 2021 August 30
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2021 August 06 through 2021 September 30
Applicable to tickets issued on or before: 2021 August 27
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 2021 August 29 through 2021 August 31
Applicable to tickets issued on or before: 2021 August 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2021 August 23 through 2021 August 25
Applicable to tickets issued on or before: 2021 August 28
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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Exception Policies

Date(s) of Impacted travel: 2021 August 22 through 2021 August 23
Applicable to tickets issued on or before: 2021 August 20
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2021 August 18 through 2021 August 19
Applicable to tickets issued on or before: 2021 August 17
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
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Exception Policies

Date(s) of Impacted travel: 2021 August 16 through 2021 August 17
Applicable to tickets issued on or before: 2021 August 15
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2021 August 16
Applicable to tickets issued on or before: 2021 August 14
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
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Exception Policies

Date(s) of Impacted travel: 2021 August 15
Applicable to tickets issued on or before: 2021 August 14
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
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Exception Policies

Date(s) of Impacted travel: 2021 August 14 through 2021 August 15
Applicable to tickets issued on or before: 2021 August 12
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: 2021 August 06 through 2021 August 31
Applicable to tickets issued on or before: 2021 August 06
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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News

We know you expect more from Delta and assure you that these challenges are temporary. The Delta team is here to serve you and is taking significant actions to alleviate these pain points.

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News

Delta SkyMiles Medallion Members will be able to enjoy their Status through Jan. 31, 2023, in addition to other extensions designed to give the airline’s most loyal customers more flexibility as travel resumes.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2021 July 23 through 2021 July 25
Applicable to tickets issued on or before: 2021 July 23
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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News

The online travel and lifestyle platform said Delta topped rankings in reliability and travel experience and noted its consistent scores across all categories that pushed it to the top.

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News

Delta has entered into agreements to add 29 used Boeing 737-900ERs and lease seven used Airbus A350-900s as it continues to streamline and modernize its fleet. The 36 additional aircraft will improve fuel efficiency and enhance the customer experience, while supporting Delta’s fleet renewal strategy focused on simplification, scale, size and sustainability.

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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 July 30
Applicable to tickets issued on or before: 2021 July 14
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

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News

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Exception Policies

Date(s) of Impacted travel: 2021 July 06 through 2021 July 07
Applicable to tickets issued on or before: 2021 July 04
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: 2021 June 26 through 2021 June 28
Applicable to tickets issued on or before: 2021 June 28
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 July 14
Applicable to tickets issued on or before: 2021 June 24
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 June 30
Applicable to tickets issued on or before: 2021 June 08
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 June 15
Applicable to tickets issued on or before: 2021 May 27
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.

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News

Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta marketed (DL- or KE- operated) flights. With this change, passengers with tickets purchased on/after May 3, 2021, and a first flight marketed by Delta, including flights operated by partners, will now be charged $100 to check a second bag.

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Exception Policies

Date(s) of Impacted travel: 2021 May 11 through 2021 May 25
Applicable to tickets issued on or before: 2021 May 11
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
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Exception Policies

Date(s) of Impacted travel: 2021 May 11 through 2021 May 13
Applicable to tickets issued on or before: 2021 May 11
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
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News

As the successful vaccination rollout continues in the U.S., consumer confidence and demand for travel is growing. Delta, alongside its global airline partners, is ready to welcome customers back to the skies. Throughout the pandemic, the airlines have been working closely together and sharing best practices on health and safety measures throughout the journey, as well as focusing on how they can create a stress-free travel experience as customers navigate new requirements needed for international travel.

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News

Delta Air Lines is among the TIME100 Most Influential Companies of 2021 – the only airline to make the list of "businesses making an extraordinary impact around the world." This new list is an expansion of the iconic TIME100, known for sharing the top 100 most influential people of the year.

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News

The new Wi-Fi system delivers a reliable and streaming quality connection to everyone onboard – a critical capability for Delta’s vision for the future customer experience.

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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 May 31
Applicable to tickets issued on or before: 2021 April 02
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Network Updates

Delta’s global reach is expanding this year with the launch of a new route from Seoul-Incheon to Portland.

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News

As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.

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News

Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.

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Exception Policies

Date(s) of Impacted travel: 2021 April 05 through 2021 May 04
Applicable to tickets issued on or before: 2021 April 02
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.

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Exception Policies

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News

Reminder regarding entry requirements for traveling to Korea.

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Exception Policies

Date(s) of Impacted travel: 2021 March 12 through 2021 March 17
Applicable to tickets issued on or before: 2021 March 15
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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News

For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”

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Exception Policies

Date(s) of Impacted travel: 2021 March 12 through 2021 March 15
Applicable to tickets issued on or before: 2021 March 11
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: 2021 March 05 through 2021 March 08
Applicable to tickets issued on or before: 2021 March 05
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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News

Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.

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News

Delta Air Lines will resume flights from Chubu International Airport (NGO) to Detroit International Airport beginning April 4, 2021. The route will operate once per week with Airbus 330-200 aircraft, featuring Delta One, Delta Comfort+ and Main Cabin services. The route complements Delta's current service between Haneda and Detroit, Atlanta and Seattle, providing significant connection opportunities through Delta's major hubs in the U.S.

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Exception Policies

Date(s) of Impacted travel: 2021 February 15 through 2021 February 19
Applicable to tickets issued on or before: 2021 February 17
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Mar 2021)
98.0%
Delta Air Lines
94.3%
United
94.8%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Mar 2021)
79.1%
Delta Air Lines
75.8%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan 2021)
2.82
Delta Air Lines
3.45
United
6.56
American

1Based on March 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on January 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the March 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 04/21

 
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