EXCEPTION POLICIES
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Delta in Asia - Pacific
Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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News

Customers booking travel on select transpacific routes will be able to choose from all four branded seat products – Delta One suites, Delta Premium Select, Delta Comfort+® and Main Cabin – for the first time on board retrofitted 777 aircraft.

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Exception Policies

Date(s) of Impacted travel: 2019 January 19 through 2019 January 20
Applicable to tickets issued on or before: 2019 January 17
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 January 18 through 2019 January 19
Applicable to tickets issued on or before: 2019 January 17
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
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Exception Policies

Date(s) of Impacted travel: 2019 January 15 through 2019 January 18
Applicable to tickets issued on or before: 2019 January 15
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
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Exception Policies

Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 14
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 13
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: 2019 January 15
Applicable to tickets issued on or before: 2019 January 13
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: 2019 January 13
Applicable to tickets issued on or before: 2019 January 12
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
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Exception Policies

Date(s) of Impacted travel: 2019 January 13
Applicable to tickets issued on or before: 2019 January 12
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 January 11 through 2019 January 12
Applicable to tickets issued on or before: 2019 January 11
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
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Exception Policies

Date(s) of Impacted travel: 2019 January 11
Applicable to tickets issued on or before: 2019 January 09
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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Exception Policies

Date(s) of Impacted travel: 2019 January 10
Applicable to tickets issued on or before: 2019 January 09
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
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Exception Policies

Date(s) of Impacted travel: 2019 January 08 through 2019 January 09
Applicable to tickets issued on or before: 2019 January 07
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 January 08
Applicable to tickets issued on or before: 2019 January 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 January 05 through 2019 January 06
Applicable to tickets issued on or before: 2019 January 05
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
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News

The tram system in Detroit Metropolitan Airport's McNamara Terminal is undergoing upgrades to improve reliability, safety and efficiency of the trams. Phase three of the project will begin on Jan. 8, causing both trams to be out of service until early April.

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Exception Policies

Date(s) of Impacted travel: 2018 December 26 through 2018 December 27
Applicable to tickets issued on or before: 2018 December 24
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
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Exception Policies

Date(s) of Impacted travel: 2018 December 22
Applicable to tickets issued on or before: 2018 December 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 December 21
Applicable to tickets issued on or before: 2018 December 21
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Policy Updates

Delta has made changes to its service and support animal policy, for travel on or after December 18, 2018. The airline has placed a ban on service and support animals under four months of age regardless of flight length and a ban on emotional support animals on flights longer than eight hours.

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Exception Policies

Date(s) of Impacted travel: 2018 December 15 through 2018 December 17
Applicable to tickets issued on or before: 2018 December 16
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 December 15 through 2018 December 16
Applicable to tickets issued on or before: 2018 December 15
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 December 14
Applicable to tickets issued on or before: 2018 December 12
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
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News

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Date(s) of Impacted travel: 2018 December 11
Applicable to tickets issued on or before: 2018 December 10
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
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Exception Policies

Date(s) of Impacted travel: 2018 December 09 through 2018 December 10
Applicable to tickets issued on or before: 2018 December 07
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 December 07 through 2018 December 09
Applicable to tickets issued on or before: 2018 December 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 December 08
Applicable to tickets issued on or before: 2018 December 06
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 30 through 2018 December 04
Applicable to tickets issued on or before: 2018 November 30
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
Read more >

News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

News

Korean Air has relocated into Delta's check-in facilities at Seattle-Tacoma International Airport, making travel more seamless for customers flying from the airport.

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Exception Policies

Date(s) of Impacted travel: 2018 November 26 through 2018 November 28
Applicable to tickets issued on or before: 2018 November 26
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 25 through 2018 November 26
Applicable to tickets issued on or before: 2018 November 24
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 25 through 2018 November 26
Applicable to tickets issued on or before: 2018 November 23
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 19 through 2018 November 20
Applicable to tickets issued on or before: 2018 November 19
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 16
Applicable to tickets issued on or before: 2018 November 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 November 15
Applicable to tickets issued on or before: 2018 November 14
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
Read more >

News

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

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Exception Policies

Date(s) of Impacted travel: 2018 November 12 through 2018 November 13
Applicable to tickets issued on or before: 2018 November 12
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
Read more >

News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 29 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 28
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 29
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 27
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 27
Applicable to tickets issued on or before: 2018 October 25
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
Read more >

News

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Exception Policies

Date(s) of Impacted travel: 2018 October 22 through 2018 October 23
Applicable to tickets issued on or before: 2018 October 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Delta is realigning premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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