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Exception Policies

Tropical Storm Francine - Bulletin 1
Date(s) of Impacted travel: 2024 September 10 through 2024 September 11
Applicable to tickets issued on or before: 2024 September 09
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Israel Security Situation - Bulletin 8
Date(s) of Impacted travel: 2023 October 07 through 2024 October 31
Applicable to tickets issued on or before: 2024 August 21
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 7
Date(s) of Impacted travel: 2023 October 07 through 2024 September 30
Applicable to tickets issued on or before: 2024 August 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
Read more >

Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: 2024 August 18 through 2024 August 19
Applicable to tickets issued on or before: 2024 August 17
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Ernesto- Bulletin 1
Date(s) of Impacted travel: 2024 August 16 through 2024 August 17
Applicable to tickets issued on or before: 2024 August 14
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Typhoon Ampil - Bulletin 1
Date(s) of Impacted travel: 2024 August 15 through 2024 August 16
Applicable to tickets issued on or before: 2024 August 13
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
Read more >

Exception Policies

Tropical Storm Ernesto - Bulletin 1
Date(s) of Impacted travel: 2024 August 12 through 2024 August 15
Applicable to tickets issued on or before: 2024 August 12
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1
Date(s) of Impacted travel: 2024 August 07 through 2024 August 09
Applicable to tickets issued on or before: 2024 August 07
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 6
Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1
Date(s) of Impacted travel: 2024 August 05 through 2024 August 07
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
Read more >

Exception Policies

Tropical Depression Four - Bulletin 1
Date(s) of Impacted travel: 2024 August 03 through 2024 August 05
Applicable to tickets issued on or before: 2024 August 03
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 5
Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 July 31
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6
Date(s) of Impacted travel: 2024 July 19 through 2024 July 28
Applicable to tickets issued on or before: 2024 July 23
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5
Date(s) of Impacted travel: 2024 July 19 through 2024 July 23
Applicable to tickets issued on or before: 2024 July 22
Affected Area(s) to/from/through the following:

All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4
Date(s) of Impacted travel: 2024 July 19 through 2024 July 22
Applicable to tickets issued on or before: 2024 July 21
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: 2024 July 19 through 2024 July 21
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2
Date(s) of Impacted travel: 2024 July 19 through 2024 July 20
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: 2024 July 19
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
Read more >

Exception Policies

Eastern U.S. Weather
Date(s) of Impacted travel: 2024 July 17 through 2024 July 18
Applicable to tickets issued on or before: 2024 July 17
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Beryl - Texas - Bulletin 1
Date(s) of Impacted travel: 2024 July 07 through 2024 July 09
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 3
Date(s) of Impacted travel: 2024 July 01 through 2024 July 07
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 2
Date(s) of Impacted travel: 2024 July 01 through 2024 July 05
Applicable to tickets issued on or before: 2024 July 02
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
Read more >

Exception Policies

HURRICANE BERYL - THE CARIBBEAN ISLANDS - BULLETIN 1
Date(s) of Impacted travel: 2024 July 01 through 2024 July 04
Applicable to tickets issued on or before: 2024 July 01
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
Read more >

Exception Policies

Hurricane Beryl - Bulletin 1
Date(s) of Impacted travel: 2024 June 30 through 2024 July 01
Applicable to tickets issued on or before: 2024 June 29
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
Read more >

News

Delta One to feature Italian luxury brand Missoni

Missoni will design the airline's Delta One amenity kits and deliver customized elements to the new Delta One Lounge at New York-JFK.

read more >

Exception Policies

Tropical Storm Alberto - Bulletin 1
Date(s) of Impacted travel: 2024 June 19 through 2024 June 20
Applicable to tickets issued on or before: 2024 June 19
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • McAllen, TX (MFE)
  • Monterrey, MX (MTY)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Central and South Florida Weather - Bulletin 1
Date(s) of Impacted travel: 2024 June 13 through 2024 June 14
Applicable to tickets issued on or before: 2024 June 12
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL) 
  • Miami, FL (MIA) 
  • Orlando, FL (MCO) 
  • Fort Myers, FL (RSW) 
  • Sarasota, FL (SRQ) 
  • Tampa, FL (TPA) 
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Aspen Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2024 June 05 through 2024 June 09
Applicable to tickets issued on or before: 2024 June 12
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
Read more >

Exception Policies

Northeastern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 2024 May 27 through 2024 May 28
Applicable to tickets issued on or before: 2024 May 26
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains. NY (HPN)
Read more >

News

Delta and Korean Air employees volunteer with Habitat for Humanity in Valenzuela, Philippines

Employees from Delta Air Lines and Korean Air volunteered with Habitat for Humanity Philippines on April 19, in Bignay, Valenzuela City, Philippines, to assist in building homes for over 400 families.

read more >

Exception Policies

French Air Traffic Controllers Strike - Bulletin 1
Date(s) of Impacted travel: 2024 April 25
Applicable to tickets issued on or before: 2024 April 22
Affected Area(s) to/from/through the following:
  • France
Read more >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 2024 April 02 through 2024 April 02
Applicable to tickets issued on or before: 2024 April 01
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • Pellston, MI (PLN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2024 April 03 through 2024 April 03
Applicable to tickets issued on or before: 2024 April 01
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 March 24 through 2024 March 25
Applicable to tickets issued on or before: 2024 March 22
Affected Area(s) to/from/through the following:
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Sioux Falls, SD (FSD)
Read more >

Network Updates

Delta expands service between Detroit and Shanghai to daily flights

Beginning May 22, 2024, Delta will add nonstop flights between Shanghai Pudong (PVG) and Detroit (DTW), increasing the number of flights from the current three per week to one per day.

read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 March 13 through 2024 March 15
Applicable to tickets issued on or before: 2024 March 12
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

Exception Policies

Rocky Mountain Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 March 01 through 2024 March 03
Applicable to tickets issued on or before: 2024 March 01
Affected Area(s) to/from/through the following:
  • Elko, NV (EKO)
  • Jackson Hole, WY (JAC)
  • Reno, NV (RNO)
  • Salt Lake City, UT (SLC)
  • Sun Valley, ID (SUN)
Read more >

Exception Policies

Popocatepetl Volcano Eruption - Bulletin 1
Date(s) of Impacted travel: 2024 February 27 through 2024 February 28
Applicable to tickets issued on or before: 2024 February 27
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
Read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 February 27
Applicable to tickets issued on or before: 2024 February 26
Affected Area(s) to/from/through the following:
  • Aspen, Co (ASE)
  • Billings, MT (BIL)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Forks, ND (GFK)
  • Hayden, CO (HDN)
  • Vail, CO (EGE)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2024 February 13 through 2024 February 14
Applicable to tickets issued on or before: 2024 February 11
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 February 13
Applicable to tickets issued on or before: 2024 February 11
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 February 05 through 2024 February 06
Applicable to tickets issued on or before: 2024 February 04
Affected Area(s) to/from/through the following:
  • Tokyo - Haneda, Japan (HND)
Read more >

Exception Policies

Industrial Action Germany - Bulletin 1
Date(s) of Impacted travel: 2024 February 01
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Frankfurt, DE (FRA)
Read more >

Exception Policies

Southern Great Lakes Weather - Bulletin 1
Date(s) of Impacted travel: 2024 January 22 through 2024 January 23
Applicable to tickets issued on or before: 2024 January 22
Affected Area(s) to/from/through the following:
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Saginaw, MI (MBS)
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 January 22
Applicable to tickets issued on or before: 2024 January 21
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago Midway International, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Northwest Arkansas, AR (XNA)
  • Oklahoma City, OK (OKC)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
  • St Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Amsterdam Severe Weather - Bulletin 1
Date(s) of Impacted travel: 2024 January 20 through 2024 January 24
Applicable to tickets issued on or before: 2024 January 20
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Eastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 January 19 through 2024 January 20
Applicable to tickets issued on or before: 2024 January 18
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND) 
  • Marquette, MI (MQT) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Pittsburgh, PA (PIT) 
  • Rochester, NY (ROC) 
  • South Bend, IN (SBN) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

East South Central U.S. Winter Weather-Bulletin 1
Date(s) of Impacted travel: 2024 January 18 through 2024 January 19
Applicable to tickets issued on or before: 2024 January 17
Affected Area(s) to/from/through the following:
  • Columbus, MS (GTR)
  • Knoxville, TN (TYS)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Rocky Mountain and Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2024 January 17 through 2024 January 18
Applicable to tickets issued on or before: 2024 January 17
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE) 
  • Boise, ID (BOI)
  • Great Falls, MT (GTF) 
  • Hayden, CO (HDN) 
  • Jackson Hole, WY (JAC) 
  • Kalispell, MT (FCA) 
  • Missoula, MT (MSO) 
  • Pasco, WA (PSC) 
  • Portland, OR (PDX) 
  • Redmond, OR (RDM) 
  • Seattle, WA (SEA) 
  • Spokane, WA (GEG) 
  • Sun Valley, ID (SUN) 
  • Twin Falls, ID (TWF)
Read more >

Exception Policies

Rocky Mountain and Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2024 January 17 through 2024 January 18
Applicable to tickets issued on or before: 2024 January 16
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Spokane, WA (GEG)
  • Great Falls, MT (GTF)
  • Hayden, CO (HDN)
  • Jackson Hole, WY (JAC)
  • Kalispell, MT (FCA)
  • Missoula, MT (MSO)
  • Pasco, WA (PSC)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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