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Exception Policies

Liberia International Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2024 November 18 through 2024 November 21
Applicable to tickets issued on or before: 2024 November 18
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
Read more >

Exception Policies

Tropical Depression Nineteen - Bulletin 1
Date(s) of Impacted travel: 2024 November 14 through 2024 November 17
Applicable to tickets issued on or before: 2024 November 14
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
Read more >

Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

read more >

Exception Policies

Tropical Storm Rafael - Bulletin 1
Date(s) of Impacted travel: 2024 November 05 through 2024 November 07
Applicable to tickets issued on or before: 2024 November 05
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
Read more >

Exception Policies

Typhoon Kong-Rey - Bulletin 1
Date(s) of Impacted travel: 2024 October 30 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 29
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10 - Update
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Sarasota Infrastructure - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 24
Applicable to tickets issued on or before: 2024 October 13
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 10
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 09
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 3
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 08
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 07
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 09
Applicable to tickets issued on or before: 2024 October 06
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4
Date(s) of Impacted travel: 2024 September 28 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 02
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Typhoon Krathon - Bulletin 1
Date(s) of Impacted travel: 2024 October 01 through 2024 October 03
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3
Date(s) of Impacted travel: 2024 September 28 through 2024 October 15
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Asheville Flooding - Bulletin 2
Date(s) of Impacted travel: 2024 September 28 through 2024 October 01
Applicable to tickets issued on or before: 2024 September 29
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Asheville Flooding - Bulletin 1
Date(s) of Impacted travel: 2024 September 28 through 2024 September 30
Applicable to tickets issued on or before: 2024 September 28
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 4
Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 26
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Cincinnati, OH (CVG)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tri-Cities, TN (TRI)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Tropical Storm Helene - Atlanta - Bulletin 1
Date(s) of Impacted travel: 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Tropical Storm Helene – Bulletin 3
Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 2
Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 24
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • Fort Walton Beach, FL (VPS)
Read more >

Exception Policies

Tropical Storm Helene - Bulletin 1
Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 23
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • Fort Walton BeaCNch, FL (VPS)
Read more >

Exception Policies

Israel Security Situation - Bulletin 9
Date(s) of Impacted travel: 2023 October 07 through 2024 December 31
Applicable to tickets issued on or before: 2024 September 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Typhoon Bebinca - Bulletin 1
Date(s) of Impacted travel: 2024 September 14 through 2024 September 16
Applicable to tickets issued on or before: 2024 September 13
Affected Area(s) to/from/through the following:
  • Shanghai, CN (PVG)
Read more >

Exception Policies

Tropical Storm Francine - Bulletin 2
Date(s) of Impacted travel: 2024 September 10 through 2024 September 13
Applicable to tickets issued on or before: 2024 September 11
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Tropical Storm Francine - Bulletin 1
Date(s) of Impacted travel: 2024 September 10 through 2024 September 11
Applicable to tickets issued on or before: 2024 September 09
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Israel Security Situation - Bulletin 8
Date(s) of Impacted travel: 2023 October 07 through 2024 October 31
Applicable to tickets issued on or before: 2024 August 21
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 7
Date(s) of Impacted travel: 2023 October 07 through 2024 September 30
Applicable to tickets issued on or before: 2024 August 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
Read more >

Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: 2024 August 18 through 2024 August 19
Applicable to tickets issued on or before: 2024 August 17
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Ernesto- Bulletin 1
Date(s) of Impacted travel: 2024 August 16 through 2024 August 17
Applicable to tickets issued on or before: 2024 August 14
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Typhoon Ampil - Bulletin 1
Date(s) of Impacted travel: 2024 August 15 through 2024 August 16
Applicable to tickets issued on or before: 2024 August 13
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
Read more >

Exception Policies

Tropical Storm Ernesto - Bulletin 1
Date(s) of Impacted travel: 2024 August 12 through 2024 August 15
Applicable to tickets issued on or before: 2024 August 12
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1
Date(s) of Impacted travel: 2024 August 07 through 2024 August 09
Applicable to tickets issued on or before: 2024 August 07
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 6
Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1
Date(s) of Impacted travel: 2024 August 05 through 2024 August 07
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
Read more >

Exception Policies

Tropical Depression Four - Bulletin 1
Date(s) of Impacted travel: 2024 August 03 through 2024 August 05
Applicable to tickets issued on or before: 2024 August 03
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
Read more >

Exception Policies

Israel Security Situation - Bulletin 5
Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 July 31
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6
Date(s) of Impacted travel: 2024 July 19 through 2024 July 28
Applicable to tickets issued on or before: 2024 July 23
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5
Date(s) of Impacted travel: 2024 July 19 through 2024 July 23
Applicable to tickets issued on or before: 2024 July 22
Affected Area(s) to/from/through the following:

All DL-Operated flights 
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4
Date(s) of Impacted travel: 2024 July 19 through 2024 July 22
Applicable to tickets issued on or before: 2024 July 21
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: 2024 July 19 through 2024 July 21
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2
Date(s) of Impacted travel: 2024 July 19 through 2024 July 20
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: 2024 July 19
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
Read more >

Exception Policies

Eastern U.S. Weather
Date(s) of Impacted travel: 2024 July 17 through 2024 July 18
Applicable to tickets issued on or before: 2024 July 17
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Hurricane Beryl - Texas - Bulletin 1
Date(s) of Impacted travel: 2024 July 07 through 2024 July 09
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 3
Date(s) of Impacted travel: 2024 July 01 through 2024 July 07
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 2
Date(s) of Impacted travel: 2024 July 01 through 2024 July 05
Applicable to tickets issued on or before: 2024 July 02
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
Read more >

Exception Policies

HURRICANE BERYL - THE CARIBBEAN ISLANDS - BULLETIN 1
Date(s) of Impacted travel: 2024 July 01 through 2024 July 04
Applicable to tickets issued on or before: 2024 July 01
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
Read more >

Exception Policies

Hurricane Beryl - Bulletin 1
Date(s) of Impacted travel: 2024 June 30 through 2024 July 01
Applicable to tickets issued on or before: 2024 June 29
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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