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Exception Policies

Date(s) of Impacted travel: November 21, 2017
Applicable to tickets issued on or before: November 21, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Delta Wins BTN For 7th Year in a Row.

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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 29, 2017
Applicable to tickets issued on or before: November 20, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 22, 2017
Applicable to tickets issued on or before: November 15, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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Exception Policies

Date(s) of Impacted travel: November 10, 2017 through November 17, 2017
Applicable to tickets issued on or before: November 10, 2017
Affected Area(s) to/from/through the following:
  • Papeete, PF (PPT)
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News

Delta has been voted the Best Airline for the Meeting, Conventions and Incentive industry by meeting planners and the readers of Meeting and Conventions and Successful Meetings in the inaugural Stella Awards. This is the first comprehensive awards program in the meetings industry.

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Network Updates

Delta Air Lines and its partner Aeromexico, Mexico's global airline, have launched nonstop service between Seattle and Mexico City.

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Network Updates

​​Delta and its partner Aeromexico, Mexico's global airline, will launch their new nonstop service between Atlanta and Queretaro, Mexico, starting Nov. 1.

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Exception Policies

Date(s) of Impacted travel: October 29, 2017 through November 02, 2017
Applicable to tickets issued on or before: October 27, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York, NY-Kennedy(JFK)
  • New York, NY-LaGuardia (LGA)
  •  Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 29, 2017 through November 01, 2017
Applicable to tickets issued on or before: October 27, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York, NY-Kennedy(JFK)
  • New York, NY-LaGuardia (LGA)
  •  Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 24, 2017
Applicable to tickets issued on or before: October 23, 2017
Affected Area(s) to/from/through the following:
  • Newburgh, NY (SWF)
  • New York, NY-Kennedy (JFK)
  • New York, NY-LaGuardia (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
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Policy Updates

Delta is always looking for ways to improve the Medallion experience by listening to customer feedback. Because we want to ensure our most well-traveled Members can take full advantage of all the benefits of Diamond Medallion Status, a change is being made to how Members qualify for 2019 Diamond Medallion Status.

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Exception Policies

Date(s) of Impacted travel: October 22, 2017 through October 24, 2017
Applicable to tickets issued on or before: October 19, 2017
Affected Area(s) to/from/through the following:
  • Fukuoka, JP (FUK)
  • Nagoya, JP (NGO)
  • Osaka, JP (KIX)
  • Tokyo-Haneda, JP (HND)
  • Tokyo-Narita, JP (NRT)
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News

Delta to Consolidate New York-LGA Operation in Terminals C and D

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News

Delta has scheduled its flagship A350-900 aircraft on one of four daily flights between Detroit Metropolitan Wayne County Airport and Amsterdam's Schiphol Airport, effective March 31, 2018. Amsterdam will be the first trans-Atlantic destination for Delta's A350 aircraft, offering customers an elevated travel experience in every class of service throughout their flight. Delta will also deploy the A350 on Detroit-Shanghai service beginning April 19, 2018.

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Products & Services

Delta is redefining the international Main Cabin dining experience with a series of thoughtful investments that will enhance the way customers spend their time on some of Delta’s longest flights.

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Products & Services

Delta will begin rolling out the option to pre-select meals in 2018 as part of the airline's focus on personalizing the on-board customer experience based on direct customer feedback. Pre-select will allow Delta One customers to choose their meal beginning six days prior to select international flights to ensure they receive their first choice onboard.

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Products & Services

Delta Air Lines has added automatic check-in to the Fly Delta app to streamline the check-in experience for customers and take the guesswork out of accessing a boarding pass.

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Policy Updates

Delta recently made some changes to its Baggage Embargo policy. The recent changes may affect customers traveling to/from Manila, Philippines (MNL), Montego Bay, Jamaica (MBJ), Cartagena, Columbia (CTG) and Tegucigalpa, Honduras (TGU).

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Exception Policies

Date(s) of Impacted travel: October 15, 2017 through October 16, 2017
Applicable to tickets issued on or before: October 15, 2017
Affected Area(s) to/from/through the following:
  • Dublin, Ireland (DUB)
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Exception Policies

Date(s) of Impacted travel: October 13, 2017 through October 15, 2017
Applicable to tickets issued on or before: October 13, 2017
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 02, 2018
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

Delta has been awarded the Most Admired Supplier and Most Admired Airline by the readers of The Beat at their 10th Annual Beat Readers' Choice Awards for the sixth year in a row.

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Exception Policies

Date(s) of Impacted travel: October 09, 2017
Applicable to tickets issued on or before: October 08, 2017
Affected Area(s) to/from/through the following:
  • Denver, CO (DEN)
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Exception Policies

Date(s) of Impacted travel: October 09, 2017
Applicable to tickets issued on or before: October 08, 2017
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY—LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: October 06, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 15, 2017
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Columbus, MS (GTR)                   
  • Destin, FL (VPS)                   
  • Gulfport, MS (GPT)   
  • Huntsville, AL (HSV)           
  • Jackson, MS (JAN)                
  • Lafayette, LA (LFT)              
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)                
  • New Orleans, LA (MSY)                  
  • Pensacola, FL (PNS)        
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Exception Policies

Date(s) of Impacted travel: October 05, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
  • San Jose, CR (SJO)
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Exception Policies

Date(s) of Impacted travel: October 09, 2017 through October 10, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • All Domestic Flights in France Operated by Air France and HOP!
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Exception Policies

Date(s) of Impacted travel: October 06, 2017 through October 09, 2017
Applicable to tickets issued on or before: October 06, 2017
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)                   
  • Destin, FL (VPS)                   
  • Gulfport, MS (GPT)              
  • Jackson, MS (JAN)                
  • Lafayette, LA (LFT)              
  • Mobile, AL (MOB)                
  • New Orleans, LA (MSY)                  
  • Pensacola, FL (PNS)       
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Exception Policies

Date(s) of Impacted travel: October 05, 2017 through October 06, 2017
Applicable to tickets issued on or before: October 09, 2017
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
  • San Jose, CR (SJO)
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Exception Policies

Date(s) of Impacted travel: October 05, 2017
Applicable to tickets issued on or before: October 04, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: October 02, 2017 through October 08, 2017
Applicable to tickets issued on or before: October 02, 2017
Affected Area(s) to/from/through the following:
  •  Las Vegas, NV (LAS)
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Exception Policies

Date(s) of Impacted travel: October 02, 2017 through October 03, 2017
Applicable to tickets issued on or before: October 02, 2017
Affected Area(s) to/from/through the following:
  • Las Vegas, NV (LAS)
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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 12, 2018
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through December 15, 2017
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • Turks and Caicos, TC (PLS)
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Exception Policies

Date(s) of Impacted travel: September 28, 2017 through September 29, 2017
Applicable to tickets issued on or before: September 28, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

Beginning Oct. 1, Delta Air Lines will become the first U.S. global carrier* to offer free mobile messaging, providing more customers access to free messaging than any other carrier. The airline will also have the most aircraft enabled with free messaging.

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Exception Policies

Date(s) of Impacted travel: September 21, 2017 through October 12, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
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Exception Policies

Date(s) of Impacted travel: September 24, 2017 through September 25, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: September 24, 2017 through September 27, 2017
Applicable to tickets issued on or before: September 24, 2017
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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News

All News >

Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 30, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
  • St. Maarten, SX (SXM) - Please refer to Hurricane Irma – St. Maarten and St. Thomas Island Conditions – Bulletin 1
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Exception Policies

Date(s) of Impacted travel: September 05, 2017 through April 02, 2018
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 21, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 19, 2017
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
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Exception Policies

Date(s) of Impacted travel: September 21, 2017 through October 12, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Key West, FL (EYW)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 20, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY - LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: September 19, 2017 through September 26, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • San Juan, Puerto Rico (SJU)
  • St. Thomas, VI (STT) 
  • St. Maarten, SX (SXM) 
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Exception Policies

Date(s) of Impacted travel: September 19, 2017
Applicable to tickets issued on or before: September 18, 2017
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY - LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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