Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 16 |
| Applicable to tickets issued on or before: | 2021 January 25 |
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Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
News
Delta has developed a dedicated COVID-19 testing resource available on delta.com, highlighting testing locations across our international network that offer one or more of the approved tests.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 25 through 2021 January 26 |
| Applicable to tickets issued on or before: | 2021 January 24 |
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News
Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.
News
Following the U.S. government’s new requirement for COVID-19 testing for all international arrivals beginning Jan. 26, Delta has proactively issued a fare difference waiver for customers rebooking international tickets purchased on or before Jan. 12.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 09 |
| Applicable to tickets issued on or before: | 2021 January 12 |
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News
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Delta’s updated policy follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals.
News
Effective January 7, 2021, all travelers must present a negative COVID-19 test result issued within 72 hours of their departure.
News
From 9 December 2020, all travellers to Australia should complete the Australia Travel Declaration before they fly to Australia.
News
Beginning December 23, all passengers flying from the United States to China, especially those connecting domestically to their international flight are required to take additional steps.
Exception Policies
| Date(s) of Impacted travel: | 2020 December 16 through 2020 December 17 | |
| Applicable to tickets issued on or before: | 2020 December 15 | |
| Affected Area(s) to/from/through the following: |
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News
By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.
News
Delta has proven capabilities for transporting COVID-19 vaccines after successful shipments earlier this year. With large warehouses and cooler facilities in Atlanta, Detroit, Los Angeles, New York-JFK and Seattle, and a network of 49 certified Pharma airports across the globe, Delta has capabilities in place to support vaccine shipments at home and around the world.
News
Delta has worked closely with the Korean Government and Incheon International Airport to establish a strict sterile process to ensure the health and safety of passengers traveling on Delta's flights between Manila and the U.S.
News
Delta will resume service between Manila and the U.S. on January 2, 2021. The flights to Seattle and Atlanta from Manila will be operated via Seoul-Incheon, Delta’s trans-Pacific hub with its joint venture partner Korean Air.
News
Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.
News
Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.
News
For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.
Exception Policies
| Date(s) of Impacted travel: | 2020 November 05 through 2020 November 25 |
| Applicable to tickets issued on or before: | 2020 November 10 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 November 08 through 2020 November 09 |
| Applicable to tickets issued on or before: | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 November 05 through 2020 November 12 |
| Applicable to tickets issued on or before: | 2020 November 05 |
| Affected Area(s) to/from/through the following: |
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News
Beginning November 6, all passengers flying from the U.S. to China are required to have a negative certificate for COVID PCR test in addition to a negative serum IgM Antibody test taken within 48 hours of departure.
Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 |
| Applicable to tickets issued on or before: | 2020 October 28 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 through 2020 October 29 |
| Applicable to tickets issued on or before: | 2020 October 27 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 28 through 2020 October 29 |
| Applicable to tickets issued on or before: | 2020 October 26 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 26 through 2020 October 27 |
| Applicable to tickets issued on or before: | 2020 October 25 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 20 through 2020 October 27 |
| Applicable to tickets issued on or before: | 2020 October 22 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 20 through 2020 October 22 |
| Applicable to tickets issued on or before: | 2020 October 25 |
| Affected Area(s) to/from/through the following: |
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News
Business Traveller Asia-Pacific announced the winners of the region’s most prestigious travel awards – the Business Traveller Asia-Pacific Awards – and named Delta the Best North American Airline.
Exception Policies
| Date(s) of Impacted travel: | 2020 October 08 through 2020 October 10 |
| Applicable to tickets issued on or before: | 2020 October 06 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 October 06 through 2020 October 08 |
| Applicable to tickets issued on or before: | 2020 October 06 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 February 25 through 2021 March 31 |
| Applicable to tickets issued on or before: | 2020 April 17 |
| Affected Area(s) to/from/through the following: |
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News
To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.
Exception Policies
| Date(s) of Impacted travel: | 2020 September 21 |
| Applicable to tickets issued on or before: | 2020 September 19 |
| Affected Area(s) to/from/through the following: |
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News
Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.
Exception Policies
| Date(s) of Impacted travel: | 2020 September 14 through 2020 September 17 |
| Applicable to tickets issued on or before: | 2020 September 15 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 September 14 through 2020 September 16 |
| Applicable to tickets issued on or before: | 2020 September 14 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 September 14 through 2020 September 16 |
| Applicable to tickets issued on or before: | 2020 September 13 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 September 13 through 2020 September 16 |
| Applicable to tickets issued on or before: | 2020 September 12 |
| Affected Area(s) to/from/through the following: |
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News
Beginning this week, antimicrobial technology in airport security checkpoints is making the airport experience at select Delta hubs even safer. Thanks to new security bins made of innovative antimicrobial material, travelers can rest assured that their belongings will remain clean and safe as they pass through security.
Exception Policies
| Date(s) of Impacted travel: | 2020 September 06 through 2020 September 07 |
| Applicable to tickets issued on or before: | 2020 September 05 |
| Affected Area(s) to/from/through the following: |
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News
Incheon International Airport, the hub of the Delta and Korean Air joint venture, has received Airport Health Accredidation under the Airports Council International programme. Incheon Airport is the first in the Asia-Pacific region to receive this recognition, a testament to the efforts of Incheon, in partnership with Delta and Korean Air.
Exception Policies
| Date(s) of Impacted travel: | 2020 March 01 through 2021 March 31 |
| Applicable to tickets issued on or before: | 2020 April 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 February 25 through 2021 March 31 |
| Applicable to tickets issued on or before: | 2020 April 17 |
| Affected Area(s) to/from/through the following: |
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News
Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.
Exception Policies
| Date(s) of Impacted travel: | 2020 September 02 through 2020 September 03 |
| Applicable to tickets issued on or before: | 2020 August 31 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2020 August 30 |
| Applicable to tickets issued on or before: | 2020 August 30 |
| Affected Area(s) to/from/through the following: |
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1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21
