EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2022 January 28 through 2022 January 29
Applicable to tickets issued on or before: 2022 January 26
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Charleston, SC (CHS)
  • Charleston, WV (CRW)
  • Charlotte, NC (CLT)
  • Charlottesville, WV (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Hartford, CT (BDL)
  • Myrtle Beach, SC (MYR)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVR)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Tri-Cities, TN (TRI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
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News

Delta Air Lines reported financial results for the December quarter and full year 2021 and provided its outlook for the March quarter 2022.

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Exception Policies

Date(s) of Impacted travel: 2022 January 21 through 2022 January 22
Applicable to tickets issued on or before: 2022 January 18
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 16 through 2022 January 17
Applicable to tickets issued on or before: 2022 January 14
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 16 through 2022 January 17
Applicable to tickets issued on or before: 2022 January 14
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Raleigh, NC (RDU)
  • Tri-Cities, TN (TRI)
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Exception Policies

Date(s) of Impacted travel: 2022 January 14
Applicable to tickets issued on or before: 2022 January 13
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 16 through 2022 January 17
Applicable to tickets issued on or before: 2022 January 13
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

News

Delta is redoubling its efforts to give customers more flexibility in their travel plans with another industry-leading ticket validity extension through year-end 2023.

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Exception Policies

Date(s) of Impacted travel: 2022 January 06 through 2022 January 10
Applicable to tickets issued on or before: 2022 January 07
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 06 through 2022 January 08
Applicable to tickets issued on or before: 2022 January 04
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 04 through 2022 January 05
Applicable to tickets issued on or before: 2022 January 03
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 03
Applicable to tickets issued on or before: 2022 January 02
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 01 through 2022 January 02
Applicable to tickets issued on or before: 2021 December 31
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 2022 January 01 through 2022 January 02
Applicable to tickets issued on or before: 2021 December 31
Affected Area(s) to/from/through the following:
  • Bloomington-Normal, IL (BMI)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • South Bend, IN (SBN)
  • St Louis, MO (STL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 01 through 2022 January 02
Applicable to tickets issued on or before: 2021 December 31
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 31
Applicable to tickets issued on or before: 2021 December 30
Affected Area(s) to/from/through the following:
  • Albuquerque, NM (ABQ)
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose, CO (MJT)
  • Steamboat Springs / Hayden, CO (HDN)
  • Vail / Eagle, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 01
Applicable to tickets issued on or before: 2021 December 30
Affected Area(s) to/from/through the following:
  • Chicago-O'Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 25 through 2022 January 03
Applicable to tickets issued on or before: 2021 December 29
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 January 01
Applicable to tickets issued on or before: 2021 December 29
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 30 through 2022 January 03
Applicable to tickets issued on or before: 2021 December 29
Affected Area(s) to/from/through the following:

Salt Lake Cit, UT (SLC)

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Exception Policies

Date(s) of Impacted travel: 2021 December 25 through 2021 December 31
Applicable to tickets issued on or before: 2021 December 27
Affected Area(s) to/from/through the following:
  • Seattle, Washington (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 26
Applicable to tickets issued on or before: 2021 December 23
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 25 through 2021 December 26
Applicable to tickets issued on or before: 2021 December 23
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 28 through 2022 January 09
Applicable to tickets issued on or before: 2021 December 20
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 18
Applicable to tickets issued on or before: 2021 December 17
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 14 through 2021 December 15
Applicable to tickets issued on or before: 2021 December 15
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 14
Applicable to tickets issued on or before: 2021 December 13
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

News

In recognizing Delta ahead of its peers, corporate travelers cited the airline’s innovations around flexibility, timely responses to customers’ needs and its continued response to the pandemic.

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Exception Policies

Date(s) of Impacted travel: 2021 November 27 through 2021 December 31
Applicable to tickets issued on or before: 2021 December 10
Affected Area(s) to/from/through the following:
  • Johannesburg, South Africa (JNB)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 29 through 2021 December 31
Applicable to tickets issued on or before: 2021 December 10
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo – Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 28 through 2021 December 22
Applicable to tickets issued on or before: 2021 December 10
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

News

Delta to introduce added flexibility option for customers purchasing Basic Economy fares and Award tickets after Jan. 1, 2022.

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Exception Policies

Date(s) of Impacted travel: 2021 December 10
Applicable to tickets issued on or before: 2021 December 08
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 December 09
Applicable to tickets issued on or before: 2021 December 08
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

News

As researchers work to understand even more about the COVID-19 Omicron variant, Delta’s Chief Health Officer, Dr. Henry Ting, shares that while early data shows the variant is likely more contagious, it’s associated with less severe illness than earlier strains.

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Exception Policies

Date(s) of Impacted travel: 2021 November 29 through 2021 December 12
Applicable to tickets issued on or before: 2021 November 29
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo - Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 28 through 2021 December 12
Applicable to tickets issued on or before: 2021 November 28
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 27 through 2021 December 12
Applicable to tickets issued on or before: 2021 November 27
Affected Area(s) to/from/through the following:

Johannesburg, South Africa (JNB)

Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 19 through 2021 November 26
Applicable to tickets issued on or before: 2021 November 22
Affected Area(s) to/from/through the following:
  • Guadeloupe, FR (PTP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 20
Applicable to tickets issued on or before: 2021 November 20
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 16 through 2021 November 21
Applicable to tickets issued on or before: 2021 November 18
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 November 16 through 2021 November 18
Applicable to tickets issued on or before: 2021 November 15
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 October 25 through 2021 October 26
Applicable to tickets issued on or before: 2021 October 25
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2021 October 24
Applicable to tickets issued on or before: 2021 October 23
Affected Area(s) to/from/through the following:
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

News

Integrated digital health credential platform Delta FlyReady will enable customer upload of required COVID-19 test/vaccine documents to support international travel beginning Nov. 8.

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News

Delta Air Lines requires the issuance of an eTicket for lap infants on domestic itineraries for flights operated by Delta and Delta Connection®.

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Exception Policies

Date(s) of Impacted travel: 2021 August 06 through 2021 October 31
Applicable to tickets issued on or before: 2021 September 29
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

Reopening of unrestricted travel will boost economy and employment and reunite friends and families

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Exception Policies

Date(s) of Impacted travel: 2021 September 14 through 2021 September 15
Applicable to tickets issued on or before: 2021 September 13
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
Read more >

News

For the fifth year in a row, Delta’s SkyMiles program secured the No. 2 spot overall and outperformed all global airlines in U.S. News & World Report’s annual ranking of airline loyalty programs.

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Mar 2021)
98.0%
Delta Air Lines
94.3%
United
94.8%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Mar 2021)
79.1%
Delta Air Lines
75.8%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan 2021)
2.82
Delta Air Lines
3.45
United
6.56
American

1Based on March 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on January 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the March 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 04/21

 
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