EXCEPTION POLICIES
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Delta in Asia - Pacific
Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 18 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 18
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 17
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 16 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 16
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Network Updates

Delta customers can now book travel from seven U.S. cities to Tokyo’s Haneda Airport, including new service from Seattle, Detroit, Atlanta, Honolulu, and Portland, Ore. beginning March 28, 2020, as well as Delta’s existing service from Minneapolis/St. Paul and Los Angeles. With the launch of these new routes, Delta will become the largest U.S. carrier serving Tokyo’s closest and most convenient airport.

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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 26
Applicable to tickets issued on or before: 2019 September 26
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 10
Applicable to tickets issued on or before: 2019 September 09
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 December 15
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Date(s) of Impacted travel: 2019 September 08
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 03
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 04
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 02
Applicable to tickets issued on or before: 2019 August 31
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 02
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2019 August 28
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 30 through 2019 August 31
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 26 through 2019 August 27
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
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Exception Policies

Date(s) of Impacted travel: 2019 August 26 through 2019 August 29
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2019 August 21 through 2019 August 22
Applicable to tickets issued on or before: 2019 August 21
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 21
Applicable to tickets issued on or before: 2019 August 20
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 14 through 2019 August 15
Applicable to tickets issued on or before: 2019 August 13
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2019 August 13
Applicable to tickets issued on or before: 2019 August 12
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 August 09 through 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 2019 August 07 through 2019 August 08
Applicable to tickets issued on or before: 2019 August 07
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 August 05 through 2019 August 06
Applicable to tickets issued on or before: 2019 August 02
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
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Exception Policies

Date(s) of Impacted travel: 2019 July 31
Applicable to tickets issued on or before: 2019 July 29
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 July 24 through 2019 July 25
Applicable to tickets issued on or before: 2019 July 24
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 July 24
Applicable to tickets issued on or before: 2019 July 24
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 July 22
Applicable to tickets issued on or before: 2019 July 22
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Products & Services

Delta is once again raising the bar on in-flight entertainment. With the launch of Delta’s newest aircraft, the A330-900neo, the airline’s next-generation entertainment system is also taking flight – featuring the next step in the evolution of its groundbreaking wireless IFE system from Delta Flight Products.

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Exception Policies

Date(s) of Impacted travel: 2019 July 26 through 2019 July 27
Applicable to tickets issued on or before: 2019 July 20
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 July 22
Applicable to tickets issued on or before: 2019 July 19
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 July 21
Applicable to tickets issued on or before: 2019 July 19
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
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Exception Policies

Date(s) of Impacted travel: 2019 July 17
Applicable to tickets issued on or before: 2019 July 16
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta's newest widebody aircraft – the Airbus A330-900neo – will begin operations today, with flight DL589 flying from Seattle to Shanghai. As the first North American airline to operate this aircraft type, Delta will use its A330-900neo aircraft for flights connecting Seattle with Seoul beginning Oct. 1 and Tokyo-Narita beginning Oct. 27.

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Exception Policies

Date(s) of Impacted travel: 2019 July 12 through 2019 July 14
Applicable to tickets issued on or before: 2019 July 11
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with its joint venture partners.

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Exception Policies

Date(s) of Impacted travel: 2019 July 11
Applicable to tickets issued on or before: 2019 July 09
Affected Area(s) to/from/through the following:
  •  New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 July 06
Applicable to tickets issued on or before: 2019 July 05
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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