Exception Policies
| Date(s) of Impacted travel: | 2021 April 05 through 2021 June 30 |
| Applicable to tickets issued on or before: | 2021 June 08 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 April 05 through 2021 June 15 |
| Applicable to tickets issued on or before: | 2021 May 27 |
| Affected Area(s) to/from/through the following: |
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News
Following a year of unprecedented uncertainty, the people of Delta catapulted the airline to the No. 1 spot in the J.D. Power 2021 North America Airline Satisfaction Study. The prestigious honor represents the voice of customers who flew between July 2020 and March 2021, underscoring the professionalism, care and humanity Delta people delivered during one of the most stressful periods for travel in modern history.
News
Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta marketed (DL- or KE- operated) flights. With this change, passengers with tickets purchased on/after May 3, 2021, and a first flight marketed by Delta, including flights operated by partners, will now be charged $100 to check a second bag.
Exception Policies
| Date(s) of Impacted travel: | 2021 May 11 through 2021 May 25 |
| Applicable to tickets issued on or before: | 2021 May 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 May 11 through 2021 May 13 |
| Applicable to tickets issued on or before: | 2021 May 11 |
| Affected Area(s) to/from/through the following: |
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News
As the successful vaccination rollout continues in the U.S., consumer confidence and demand for travel is growing. Delta, alongside its global airline partners, is ready to welcome customers back to the skies. Throughout the pandemic, the airlines have been working closely together and sharing best practices on health and safety measures throughout the journey, as well as focusing on how they can create a stress-free travel experience as customers navigate new requirements needed for international travel.
News
Delta Air Lines is among the TIME100 Most Influential Companies of 2021 – the only airline to make the list of "businesses making an extraordinary impact around the world." This new list is an expansion of the iconic TIME100, known for sharing the top 100 most influential people of the year.
News
The new Wi-Fi system delivers a reliable and streaming quality connection to everyone onboard – a critical capability for Delta’s vision for the future customer experience.
Exception Policies
| Date(s) of Impacted travel: | 2021 April 05 through 2021 May 31 |
| Applicable to tickets issued on or before: | 2021 April 02 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta’s global reach is expanding this year with the launch of a new route from Seoul-Incheon to Portland.
News
As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.
News
Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.
Exception Policies
| Date(s) of Impacted travel: | 2021 April 05 through 2021 May 04 |
| Applicable to tickets issued on or before: | 2021 April 02 |
| Affected Area(s) to/from/through the following: |
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News
Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.
News
Reminder regarding entry requirements for traveling to Korea.
Exception Policies
| Date(s) of Impacted travel: | 2021 March 12 through 2021 March 17 |
| Applicable to tickets issued on or before: | 2021 March 15 |
| Affected Area(s) to/from/through the following: |
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News
For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”
Exception Policies
| Date(s) of Impacted travel: | 2021 March 12 through 2021 March 15 |
| Applicable to tickets issued on or before: | 2021 March 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 March 05 through 2021 March 08 |
| Applicable to tickets issued on or before: | 2021 March 05 |
| Affected Area(s) to/from/through the following: |
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News
Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.
News
Delta Air Lines will resume flights from Chubu International Airport (NGO) to Detroit International Airport beginning April 4, 2021. The route will operate once per week with Airbus 330-200 aircraft, featuring Delta One, Delta Comfort+ and Main Cabin services. The route complements Delta's current service between Haneda and Detroit, Atlanta and Seattle, providing significant connection opportunities through Delta's major hubs in the U.S.
Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 19 |
| Applicable to tickets issued on or before: | 2021 February 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 18 through 2021 February 20 |
| Applicable to tickets issued on or before: | 2021 February 16 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 17 |
| Applicable to tickets issued on or before: | 2021 February 16 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 15 through 2021 February 16 |
| Applicable to tickets issued on or before: | 2021 February 15 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 13 through 2021 February 14 | |
| Applicable to tickets issued on or before: | 2021 February 13 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 14 through 2021 February 15 | |
| Applicable to tickets issued on or before: | 2021 February 13 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 12 through 2021 February 13 |
| Applicable to tickets issued on or before: | 2021 February 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 February 11 through 2021 February 12 | |
| Applicable to tickets issued on or before: | 2021 February 10 | |
| Affected Area(s) to/from/through the following: |
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News
Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel.
Exception Policies
| Date(s) of Impacted travel: | 2021 February 07 | |
| Applicable to tickets issued on or before: | 2021 February 06 | |
| Affected Area(s) to/from/through the following: |
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News
Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned it the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying. It is the highest-level certification for airline cleanliness and safety determined by the two organizations through a new, independent health safety audit across the industry.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 31 through 2021 February 02 |
| Applicable to tickets issued on or before: | 2021 January 30 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 16 |
| Applicable to tickets issued on or before: | 2021 January 25 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.
News
Delta has developed a dedicated COVID-19 testing resource available on delta.com, highlighting testing locations across our international network that offer one or more of the approved tests.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 25 through 2021 January 26 |
| Applicable to tickets issued on or before: | 2021 January 24 |
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News
Following an order from the CDC, the airline will require customers to present negative test results when entering the U.S., effective Jan. 26.
News
Following the U.S. government’s new requirement for COVID-19 testing for all international arrivals beginning Jan. 26, Delta has proactively issued a fare difference waiver for customers rebooking international tickets purchased on or before Jan. 12.
Exception Policies
| Date(s) of Impacted travel: | 2021 January 12 through 2021 February 09 |
| Applicable to tickets issued on or before: | 2021 January 12 |
| Affected Area(s) to/from/through the following: |
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News
Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Delta’s updated policy follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals.
News
Effective January 7, 2021, all travelers must present a negative COVID-19 test result issued within 72 hours of their departure.
News
From 9 December 2020, all travellers to Australia should complete the Australia Travel Declaration before they fly to Australia.
News
Beginning December 23, all passengers flying from the United States to China, especially those connecting domestically to their international flight are required to take additional steps.
Exception Policies
| Date(s) of Impacted travel: | 2020 December 16 through 2020 December 17 | |
| Applicable to tickets issued on or before: | 2020 December 15 | |
| Affected Area(s) to/from/through the following: |
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News
By sharing five simple pieces of information, customers can help U.S. government and health officials reduce instances of potential exposure and provide travelers with important public health information.
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1Based on March 2021 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on January 2021 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the March 2021 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 04/21
