EXCEPTION POLICIES
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Delta in Asia - Pacific
Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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Exception Policies

Date(s) of Impacted travel: 2019 July 22
Applicable to tickets issued on or before: 2019 July 19
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 July 21
Applicable to tickets issued on or before: 2019 July 19
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
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Exception Policies

Date(s) of Impacted travel: 2019 July 17
Applicable to tickets issued on or before: 2019 July 16
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Delta's newest widebody aircraft – the Airbus A330-900neo – will begin operations today, with flight DL589 flying from Seattle to Shanghai. As the first North American airline to operate this aircraft type, Delta will use its A330-900neo aircraft for flights connecting Seattle with Seoul beginning Oct. 1 and Tokyo-Narita beginning Oct. 27.

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Exception Policies

Date(s) of Impacted travel: 2019 July 12 through 2019 July 14
Applicable to tickets issued on or before: 2019 July 11
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with its joint venture partners.

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Exception Policies

Date(s) of Impacted travel: 2019 July 11
Applicable to tickets issued on or before: 2019 July 09
Affected Area(s) to/from/through the following:
  •  New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 July 06
Applicable to tickets issued on or before: 2019 July 05
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Products & Services

Customers can expect to be impressed on board Delta’s international routes* starting this November when the airline debuts its industry-leading Main Cabin experience. Free “Welcome Aboard” cocktails featuring Bellinis to start, hot towel service and mix-and-match options for premium appetizers and larger entrees are just a few of the ways Delta is differentiating its international Main Cabin service.

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News

Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey.

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Exception Policies

Date(s) of Impacted travel: 2019 June 21 through 2019 August 15
Applicable to tickets issued on or before: 2019 June 21
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
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News

Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables. Delta intends to increase its equity stake to 10 percent over time, after receiving regulatory approval.

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Exception Policies

Date(s) of Impacted travel: 2019 June 21 through 2019 June 23
Applicable to tickets issued on or before: 2019 June 20
Affected Area(s) to/from/through the following:
  • Lyon, France (LYS)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 June 19 through 2019 June 20
Applicable to tickets issued on or before: 2019 June 19
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Date(s) of Impacted travel: 2019 June 20
Applicable to tickets issued on or before: 2019 June 19
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

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News

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News

Delta SkyMiles Medallion Members can now take advantage of "Reclaim My Status" after a change, event or important life moment has temporarily affected their travel patterns. Built from the ground up based on Member feedback, this is the latest thoughtful addition to Delta's Medallion program.

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Exception Policies

Date(s) of Impacted travel: 2019 May 31 through 2019 June 01
Applicable to tickets issued on or before: 2019 May 30
Affected Area(s) to/from/through the following:
  • Tegucigalpa, Honduras (TGU)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 May 29
Applicable to tickets issued on or before: 2019 May 28
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Policy Updates

As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.

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Exception Policies

Date(s) of Impacted travel: 2019 May 28
Applicable to tickets issued on or before: 2019 May 24
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 May 21
Applicable to tickets issued on or before: 2019 May 20
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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News

Steve Sear, Delta's President – International and Executive Vice President of Global Sales, spoke with Delta News Hub one year into the approval of the airline's joint venture with Korean Air about what customers, employees and others can look forward to in 2019 and beyond.

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Exception Policies

Date(s) of Impacted travel: 2019 April 29 through 2019 April 30
Applicable to tickets issued on or before: 2019 April 26
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 2019 April 26
Applicable to tickets issued on or before: 2019 April 25
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 April 16 through 2019 November 30
Applicable to tickets issued on or before: 2019 April 17
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 2019 April 16 through 2019 April 30
Applicable to tickets issued on or before: 2019 April 16
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 2019 April 19
Applicable to tickets issued on or before: 2019 April 17
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 March 25
Applicable to tickets issued on or before: 2019 March 25
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 24 through 2019 March 25
Applicable to tickets issued on or before: 2019 March 24
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
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Exception Policies

Date(s) of Impacted travel: 2019 March 22
Applicable to tickets issued on or before: 2019 March 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 18
Applicable to tickets issued on or before: 2019 March 16
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 19
Applicable to tickets issued on or before: 2019 March 15
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
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Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 15
Applicable to tickets issued on or before: 2019 March 14
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 13 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 12
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
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Exception Policies

Date(s) of Impacted travel: 2019 March 13 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 12
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
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Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 10
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 11
Applicable to tickets issued on or before: 2019 March 10
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 09 through 2019 March 10
Applicable to tickets issued on or before: 2019 March 07
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 2019 March 03 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 03
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 March 02 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 03
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 03 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 March 02
Applicable to tickets issued on or before: 2019 March 01
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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