REFUND GUIDELINES
REBOOKING POLICY GUIDELINES
News
Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.
Exception Policies
Date(s) of Impacted travel: | 2025 March 21 through 2025 March 23 |
Applicable to tickets issued on or before: | 2025 March 21 |
Affected Area(s) to/from/through the following: | London Heathrow, UK – (LHR) |
News
Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.
Exception Policies
Date(s) of Impacted travel: | 2025 February 19 through 2025 February 20 |
Applicable to tickets issued on or before: | 2025 February 18 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 17 through 2025 February 20 |
Applicable to tickets issued on or before: | 2025 February 17 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 15 through 2025 February 16 |
Applicable to tickets issued on or before: | 2025 February 14 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 12 through 2025 February 15 |
Applicable to tickets issued on or before: | 2025 February 13 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 12 through 2025 February 13 |
Applicable to tickets issued on or before: | 2025 February 12 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 11 through 2025 February 12 |
Applicable to tickets issued on or before: | 2025 February 10 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 08 through 2025 February 09 |
Applicable to tickets issued on or before: | 2025 February 07 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 February 05 through 2025 February 06 |
Applicable to tickets issued on or before: | 2025 February 04 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 30 through 2025 January 30 |
Applicable to tickets issued on or before: | |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 23 through 2025 January 24 |
Applicable to tickets issued on or before: | 2025 January 23 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 20 through 2025 January 24 |
Applicable to tickets issued on or before: | 2025 January 22 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 21 through 2025 January 23 |
Applicable to tickets issued on or before: | 2025 January 22 |
Affected Area(s) to/from/through the following: |
|
News
Dear Friends, As we look forward to the Lunar New Year celebrations, we would like to share our excitement about the opportunities that lie ahead. Here's a glimpse of what your customers can expect when they connect with Delta.
Exception Policies
Date(s) of Impacted travel: | 2025 January 20 through 2025 January 22 |
Applicable to tickets issued on or before: | 2025 January 20 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 20 through 2025 January 21 |
Applicable to tickets issued on or before: | 2025 January 19 |
Affected Area(s) to/from/through the following: | Atlanta, GA (ATL) |
Exception Policies
Date(s) of Impacted travel: | 2025 January 20 through 2025 January 21 |
Applicable to tickets issued on or before: | 2025 January 19 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 19 through 2025 January 20 |
Applicable to tickets issued on or before: | 2025 January 18 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 19 |
Applicable to tickets issued on or before: | 2025 January 17 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 08 through 2025 January 20 |
Applicable to tickets issued on or before: | 2025 January 15 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 08 through 2025 January 16 |
Applicable to tickets issued on or before: | 2025 January 13 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 08 through 2025 January 12 |
Applicable to tickets issued on or before: | 2025 January 10 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 08 through 2025 January 10 |
Applicable to tickets issued on or before: | 2025 January 08 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 10 through 2025 January 11 |
Applicable to tickets issued on or before: | 2025 January 08 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 09 |
Applicable to tickets issued on or before: | 2025 January 07 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 04 through 2025 January 07 |
Applicable to tickets issued on or before: | 2025 January 06 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 04 through 2025 January 06 |
Applicable to tickets issued on or before: | 2025 January 04 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 04 through 2025 January 06 |
Applicable to tickets issued on or before: | 2025 January 03 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2025 January 01 through 2025 January 03 |
Applicable to tickets issued on or before: | 2025 January 01 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 November 18 through 2024 November 21 |
Applicable to tickets issued on or before: | 2024 November 18 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 November 14 through 2024 November 17 |
Applicable to tickets issued on or before: | 2024 November 14 |
Affected Area(s) to/from/through the following: |
|
Policy Updates
As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.
Exception Policies
Date(s) of Impacted travel: | 2024 November 05 through 2024 November 07 |
Applicable to tickets issued on or before: | 2024 November 05 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 30 through 2024 October 31 |
Applicable to tickets issued on or before: | 2024 October 29 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2023 October 07 through 2025 March 31 |
Applicable to tickets issued on or before: | 2024 October 15 |
Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
Exception Policies
Date(s) of Impacted travel: | 2023 October 07 through 2025 March 31 |
Applicable to tickets issued on or before: | 2024 October 15 |
Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 24 |
Applicable to tickets issued on or before: | 2024 October 13 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 15 |
Applicable to tickets issued on or before: | 2024 October 10 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 15 |
Applicable to tickets issued on or before: | 2024 October 09 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 10 |
Applicable to tickets issued on or before: | 2024 October 08 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 10 |
Applicable to tickets issued on or before: | 2024 October 07 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 07 through 2024 October 09 |
Applicable to tickets issued on or before: | 2024 October 06 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 September 28 through 2024 October 31 |
Applicable to tickets issued on or before: | 2024 October 02 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 October 01 through 2024 October 03 |
Applicable to tickets issued on or before: | 2024 September 30 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 September 28 through 2024 October 15 |
Applicable to tickets issued on or before: | 2024 September 30 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 September 28 through 2024 October 01 |
Applicable to tickets issued on or before: | 2024 September 29 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 September 28 through 2024 September 30 |
Applicable to tickets issued on or before: | 2024 September 28 |
Affected Area(s) to/from/through the following: |
|
Exception Policies
Date(s) of Impacted travel: | 2024 September 25 through 2024 September 27 |
Applicable to tickets issued on or before: | 2024 September 26 |
Affected Area(s) to/from/through the following: |
|
LOAD MORE
1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.
2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.
