EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2023 September 22 through 2023 September 24
Applicable to tickets issued on or before: 2023 September 22
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilmington, NC (ILM)

 

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Exception Policies

Date(s) of Impacted travel: 2023 September 23 through 2023 September 24
Applicable to tickets issued on or before: 2023 September 21
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • Wilmington, NC (ILM)
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News

Delta continues to innovate our SkyMiles Program based on customer feedback to remain the industry’s premier loyalty program. Beginning January 1, 2024, we are changing the way SkyMiles Members qualify for Medallion Status to preserve the exclusivity and experience our most loyal customers and travelers look forward to and deserve. As part of these changes, select Delta SkyMiles American Express Card Members will also see changes to their Delta Sky Club Access.

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Exception Policies

Date(s) of Impacted travel: 2023 September 16 through 2023 September 17
Applicable to tickets issued on or before: 2023 September 14
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
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Exception Policies

Date(s) of Impacted travel: 2023 September 14 through 2023 September 15
Applicable to tickets issued on or before: 2023 September 12
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 2023 September 06 through 2023 September 08
Applicable to tickets issued on or before: 2023 September 06
Affected Area(s) to/from/through the following:
  • Tokyo, JP (HND)
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News

Beginning September 12, your travelers will enjoy enhanced meal service in our domestic First Class to and out of SEA for flights between 670-899 miles. Check out what meals you and your travelers can try on an upcoming flight to or from SEA.

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Exception Policies

Date(s) of Impacted travel: 2023 August 28 through 2023 August 31
Applicable to tickets issued on or before: 2023 August 28
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 October 17
Applicable to tickets issued on or before: 2023 August 14
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 22 through 2023 August 22
Applicable to tickets issued on or before: 2023 August 21
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
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Exception Policies

Date(s) of Impacted travel: 2023 August 20 through 2023 August 21
Applicable to tickets issued on or before: 2023 August 18
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Ontario, CA (ONT)
  • Palm Springs, CA (PSP)
  • San Diego, CA (SAN)
  • Santa Ana, CA (SNA)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 September 16
Applicable to tickets issued on or before: 2023 August 14
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 19 through 2023 August 20
Applicable to tickets issued on or before: 2023 August 18
Affected Area(s) to/from/through the following:

Cabo San Lucas, Mexico (SJD)

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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 September 16
Applicable to tickets issued on or before: 2023 August 14
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 August 31
Applicable to tickets issued on or before: 2023 August 14
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 August 31
Applicable to tickets issued on or before: 2023 August 13
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 August 15
Applicable to tickets issued on or before: 2023 August 10
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 August 13
Applicable to tickets issued on or before: 2023 August 09
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
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Exception Policies

Date(s) of Impacted travel: 2023 August 10
Applicable to tickets issued on or before: 2023 August 09
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 August 09 through 2023 August 10
Applicable to tickets issued on or before: 2023 August 08
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2023 August 04
Applicable to tickets issued on or before: 2023 August 03
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 July 29
Applicable to tickets issued on or before: 2023 July 29
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Baltimore, MD (BWI)
  • Washington Reagan, VA (DCA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
  • Washington Dulles, VA (IAD)
  • New York, NY (JFK)
  • New York, NY (LGA)
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Exception Policies

Date(s) of Impacted travel: 2023 July 27
Applicable to tickets issued on or before: 2023 July 27
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)

 

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News

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News

Delta will operate two flights per day on its flagship Airbus A350-900 aircraft, featuring Delta One suites, Delta Premium Select, Delta Comfort+, and Main Cabin services. Due to Delta’s expansive network from Los Angeles, customers can connect to more than 50 cities in the U.S. and Latin America.

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News

Delta will add to its portfolio of international routes with never-before-operated service to Auckland, New Zealand, from Los Angeles beginning this fall.

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Exception Policies

Date(s) of Impacted travel: 2023 July 20
Applicable to tickets issued on or before: 2023 July 19
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 July 16 through 2023 July 17
Applicable to tickets issued on or before: 2023 July 16
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Hartford, CT (BDL)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 July 09 through 2023 July 10
Applicable to tickets issued on or before: 2023 July 09
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 July 05 through 2023 July 06
Applicable to tickets issued on or before: 2023 July 05
Affected Area(s) to/from/through the following:
  • Amsterdam-Netherlands (AMS)
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News

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Exception Policies

Date(s) of Impacted travel: 2023 June 27 through 2023 June 28
Applicable to tickets issued on or before: 2023 June 27
Affected Area(s) to/from/through the following:
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
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News

Delta is bolstering its position as New York City and Boston’s No. 1 carrier, providing your travelers with world-class connectivity to hundreds of destinations across the globe and premium experiences both on the ground and in the sky. Delta partners with world-class airlines around the globe to provide your travelers the most choice and flexibility for where, and when, they fly. Our partnerships provide your travelers with access to more benefits so they can enjoy a seamless experience from beginning to end.

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Exception Policies

Date(s) of Impacted travel: 2023 June 21 through 2023 June 22
Applicable to tickets issued on or before: 2023 June 21
Affected Area(s) to/from/through the following:
  • Los Angeles, CA (LAX)
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Exception Policies

Date(s) of Impacted travel: 2023 June 19 through 2023 June 21
Applicable to tickets issued on or before: 2023 June 19
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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News

Delta displayed its sustainability strategy in action as part of the second annual SkyTeam Alliance Sustainable Flight Challenge. The challenge tests sustainable solutions as the company works toward net zero emissions by 2050 while delivering elevated, more sustainable travel experiences. These flights showcased the company’s strategy in action from the electric ground support equipment to reducing single-use plastic onboard and actions that reduce emissions.

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News

The partnership has improved customer experience, enhanced its combined network and benefited more than 7 million customers since launching in May 2018. Delta and Korean Air rapidly grew connecting passengers over ICN to 2,000 per day each way, an increase of more than 40% in five years despite the COVID-19 pandemic.

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News

From effortless check-in and flight notifications to a refreshed view of your SkyMiles account, Fly Delta app puts even more at your fingertips this summer. Read on for select tips to manage your next journey on Delta using the app.

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News

Delta people are proudly celebrating a silver anniversary of sorts, having been recognized for the fifth year in a row as the best U.S. airline by The Points Guy. The Points Guy's editorial team reviewed published airline policies and real-time reports between Jan. 1 and Dec. 31, 2022 in its data-focused analysis of cost, availability, reliability, loyalty programs and other factors.

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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 28
Applicable to tickets issued on or before: 2023 May 22
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 20
Applicable to tickets issued on or before: 2023 May 19
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 20
Applicable to tickets issued on or before: 2023 May 18
Affected Area(s) to/from/through the following:
  • Calgary, CA (YYC)
  • Edmonton, CA (YEG)
  • Montreal, CA (YUL)
  • Toronto, CA (YYZ)
  • Vancouver, CA (YVR)
  • Winnipeg, CA (YWG)
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News

Delta is prepared to welcome international travelers to the U.S. this summer following the removal of remaining COVID entry requirements by the U.S. government beginning May 12, 2023.

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News

Delta is making another multi-million-dollar commitment in sustainable aviation fuel on its quest to scale what is widely considered the airline industry’s largest proven decarbonization lever. Delta will purchase up to 10 million gallons of neat SAF from Shell Aviation over a two-year period for use at its hub at Los Angeles International Airport.

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News

Beginning April 19, your travelers with Delta Sky Club access can relax and recharge in a beautiful new nature-inspired oasis on the upper level of the recently expanded G concourse at Minneapolis-Saint Paul International Airport (MSP).

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Exception Policies

Date(s) of Impacted travel: 2023 May 01 through 2023 May 02
Applicable to tickets issued on or before: 2023 April 27
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 April 13 through 2023 April 15
Applicable to tickets issued on or before: 2023 April 13
Affected Area(s) to/from/through the following:
  • Ft. Lauderdale, FL (FLL)
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Exception Policies

Date(s) of Impacted travel: 2023 April 13 through 2023 April 14
Applicable to tickets issued on or before: 2023 April 12
Affected Area(s) to/from/through the following:

Ft. Lauderdale, FL (FLL)

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News

Over the past decade, Delta has invested more than $12 billion in its airport hubs across the country, cementing Delta’s commitment to modernize and transform the travel experience with new or upgraded facilities that are comfortable, easy to navigate and part of an effortlessly connected journey for your travelers.

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Exception Policies

Date(s) of Impacted travel: 2023 March 31 through 2023 April 06
Applicable to tickets issued on or before: 2023 April 03
Affected Area(s) to/from/through the following:
  • London, Heathrow, UK (LHR)*

*Departing flights only

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2022)
96.6%
Delta Air Lines
95.6%
United
95.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -June 2022)
68.9%
Delta Air Lines
65.3%
United
64.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - April 2022)
6.60
Delta Air Lines
6.37
United
8.66
American

1Based on June 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on April 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 07/14/2022

 
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