EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: 2020 September 21
Applicable to tickets issued on or before: 2020 September 19
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 17
Applicable to tickets issued on or before: 2020 September 15
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 14
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 13
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 13 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 12
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Beginning this week, antimicrobial technology in airport security checkpoints is making the airport experience at select Delta hubs even safer. Thanks to new security bins made of innovative antimicrobial material, travelers can rest assured that their belongings will remain clean and safe as they pass through security.

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Exception Policies

Date(s) of Impacted travel: 2020 September 06 through 2020 September 07
Applicable to tickets issued on or before: 2020 September 05
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Incheon International Airport, the hub of the Delta and Korean Air joint venture, has received Airport Health Accredidation under the Airports Council International programme. Incheon Airport is the first in the Asia-Pacific region to receive this recognition, a testament to the efforts of Incheon, in partnership with Delta and Korean Air.

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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 September 02 through 2020 September 03
Applicable to tickets issued on or before: 2020 August 31
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 30
Applicable to tickets issued on or before: 2020 August 30
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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News

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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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News

Due to Bavi’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea and proactively cancelled two flights ahead of the storm’s impact. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

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News

Customers will see more trans-Atlantic and trans-Pacific flights to top business and leisure destinations.

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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Delta is offering a close look at the processes and products that provide an industry-leading approach to cleanliness.

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Exception Policies

Date(s) of Impacted travel: 2020 August 23 through 2020 August 24
Applicable to tickets issued on or before: 2020 August 23
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2020 August 24
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22 through 2020 August 23
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22
Applicable to tickets issued on or before: 2020 August 21
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season

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Exception Policies

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News

Delta Air Lines today announced it will add two weekly flights between the U.S. and China starting Aug. 24 to meet increased customer demand and a rebound in travel.

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Exception Policies

Date(s) of Impacted travel: 2020 August 04 through 2020 August 05
Applicable to tickets issued on or before: 2020 August 03
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 03 through 2020 August 04
Applicable to tickets issued on or before: 2020 August 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2020 August 01 through 2020 August 02
Applicable to tickets issued on or before: 2020 July 31
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
Read more >

News

The airline continues fine-tuning its schedule following surges in COVID-19 cases that have slowed demand.

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News

Expanded waivers join new capability to automatically block adjacent seats when booking

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
Read more >

News

These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

Delta earned the top spot among domestic carriers in the TPG 2020 Best Airlines Report that ranked airlines based on how they’ve been supporting customers since the onset of the COVID-19 crisis. The Points Guy, a leading digital outlet focused on travel, stated that “Delta again comes out on top” across categories that included ticket flexibility, cleanliness and overall passenger safety.

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Exception Policies

Date(s) of Impacted travel: 2020 July 25 through 2020 July 27
Applicable to tickets issued on or before: 2020 July 25
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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News

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News

Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.

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News

Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.

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News

Seven Clubs to reopen in July as travel demand increases – with more to come.

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News

To further support clean and safe travel, Incheon Airport has installed contactless robots and kiosks in the Departures Hall for body temperature screening.

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Jul 2020)
92.6%
Delta Air Lines
91.3%
United
90.2%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan - Jul 2020)
79.1%
Delta Air Lines
76.9%
United
75.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Apr 2020)
4.50
Delta Air Lines
5.43
United
7.22
American

1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24 

 
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