Exception Policy

Coronavirus Situation – International Travel - Bulletin 2   

TRAVEL EXCEPTION POLICY ADVISORY         Coronavirus Situation – International Travel - Bulletin 2                       
 BULLETIN 2                                                   ISSUED: March 3, 2020 5:50 PM ET

Applies for tickets issued on/before March 3, 2020

Delta Air Lines is extending its change fee waiver to assist customers who want to make a change and are traveling on an international itinerary between March 1, 2020 and March 31, 2020, due to the Coronavirus situation.

Issued On:                                       DL 006 Ticket Stock

Applicable to Travel On:  Delta-Marketed/Delta-Operated flights or all Delta Marketed Flights

Impacted Travel Dates:  March 1, 2020 – March 31, 2020

Affected Area(s) To/From/Through the following cities:

  • All International Cities (not including travel within the 50 U.S.)

Applicable Dates

New travel must originate on or before:                             May 31, 2020

New travel must be rebooked no later than:                     May 31, 2020

Ticket must be reissued on or before:                                 May 31, 2020

Event Waiver Codes:

  • Cabin to Cabin or Class to Class: N/A
  • Use Waiver code C7V7S to waive change fee only or Origin and Destination, provided:
    • New itinerary is rebooked/ticketed within all parameters of this policy
    • New itinerary is priced at current applicable fares and rules

Required Documentation for Reissue

**Attention all GDS Users: PNR Documentation requirements now vary by GDS. Please review procedures below. **

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

  • If applying Rapid Reprice:
    • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
    • It is no longer necessary to document the PNR with an OSI message
  • If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

  • Waiver code placement:
    • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
    • If another ticket designator is being used, place the waiver code in the tour code box
    • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
  • PNR must be documented with the following OSI message:

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  2. The first departure flight is more than 3 hours away
  3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance.
  4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  5. Tickets can only be reissued by the agency that originally issued the ticket
  6. Bulk/Net Fare tickets must be referred to original issuing agent
  7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

Future Travel Rebooking Options

  • Customers who rebook their travel to begin on/before May 31, 2020, and reissue their ticket on/before May 31, 2020, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted in the waiver section.

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary. To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.
  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI (where required by GDS) and the applicable change fee waiver code is applied as noted in the waiver section.

Please note: For tickets reissued after May 31, 2020, change fees will apply.

Delta’s Travel Exception Policy may change at any time without advance notice.

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