Robotic Inventory Recovery (RIR) Guidelines - Flight Firming
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Robotic Inventory Recovery (RIR) is a flight firming tool that monitors and audits passenger name records (PNR’s) to verify ticket status as well as auditing booked reservations for compliance with ticketing time limits. PNRs with a ticketing time limit will automatically receive documentation, similar to the one below (dates and times will differ):
SPCL-1. RIR AUTO-PROCESS 0655/08AUG - SET 2008 AUG 5
2. PLS ISSUE TKT BY 0655/08AUG OR PNR WILL AUTO XXL
3. PLS NOTE FARE RULES MAY REQUIRE AN EARLIER TKT DTE
4. FAILURE TO TKT BY EARLIER DTE MAY RESULT IN DEBITMEMO
If the PNR is not ticketed within the allotted ticketing time limit (TTL), the reservation will be cancelled and the HX status code will appear in the flight segments. Following the above document, the below remarks will be added to the agency's PNR:
5. RIR CANCEL - 08/08/08 0506
6. DL SEGMENTS XLD PER TTL
All fare classes will be firmed. Firming guidelines may supplant published ticketing rules and in certain instances may be more restrictive. Firming guidelines have been tailored to the nature of travel in various regions of the world.
Benefits:
- Increased seat availability for customers booking close to the departure date
- Improved operational performance at the boarding gate by reducing the number of no-show passengers
- Ability to maintain flight frequencies and customers options through improved revenue opportunities for each flight
- Ability to ensure a fair and consistent approach is applied across the diverse markets Delta serves
See below to view the area of travel and firming guidelines:
U.S. Area of Travel
Area of Travel |
Booking Classes |
Rules |
For travel within the 50 U.S. and between Canada and the U.S. |
A,G,D,I,Z,B,M,S,H,Q,K,L,U,T,X,V,E |
Will receive a ticket time limit one day after booking. |
For travel within the 50 U.S. and between Canada and the U.S. |
F,J,Y,P,C |
Reservations made 33 days or more in advance of travel must ticket at least 30 days prior to departure Reservations made between 32 and 4 days in advance of travel must ticket at least 3 days after reservations are made Reservations made 3 days or less in advance of travel must ticket at least 24 hours after reservations are made |
Military & Government
Area of Travel |
Booking Classes |
Rules |
For travel within the 50 U.S. and between Canada and the U.S. |
All |
Reservations made 72 hours or more in advance of travel must ticket at least 2 days prior to departure Reservations made less than 72 in advance of travel must ticket at least 6 hours prior to departure |
Caribbean
Area of Application |
Booking Classes |
Rules |
Caribbean (exceptions apply to and from SJU, STX, STT) Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Miquelon, Montserrat, St Barts, St Kitts, St Kitts-Nevis, St Lucia, St Maarten, St Pierre, St Vincent-The Grenadines, Trinidad-Tobago, Turks-Caicos Islands |
M,S,H,Q,K,L,U,T,X,V,E |
Reservations made 201 days or more in advance of travel must ticket at least 170 days before departure Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made Reservations made 130 - 101 days in advance of travel must ticket at least 14 days after reservation is made Reservations made 100 - 31 days in advance of travel must ticket at least 7 days after reservation is made Reservations made 30 - 5 days in advance of travel must ticket at least 3 days after reservation is made Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
D,I,Z |
Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure Reservations made between 10 and 5 days in advance of travel must ticket at least 3 days after reservation Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
|
J,C,Y,B |
Reservations made 8 days or more in advance of travel must ticket at least 4 days prior to departure Reservations made between 7 and 5 days in advance of travel must ticket at least 3 days after reservation Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
Latin
Area of Application |
Booking Classes |
Rules |
Central America, South America, Mexico (exceptions apply to Georgetown) |
M,S,H,Q,K,L,U,T,X,V,E |
Reservations made 201 days or more in advance of travel must ticket at least 170 days before departure Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made Reservations made 130 - 61 days in advance of travel must ticket at least 14 days after reservation is made Reservations made 60 - 31 days in advance of travel must ticket at least 7 days after reservation is made Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first
|
D,I,Z |
Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure Reservations made between10 and 5 days in advance of travel must ticket at least 3 days after reservation Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
|
J,C,Y,B |
Reservations made 8 days or more in advance of travel must ticket at least 4 days prior to departure Reservations made between 7 and 4 days in advance of travel must ticket at least 3 days after reservation Reservations made 3 days or less in advance of travel must ticket at least 24 hours after reservation is made |
Transatlantic
Area of Application |
Booking Classes |
Rules |
Africa, Europe, India, Pakistan, Bangladesh,Sri Lanka, Middle East (exceptions apply between US/CA/MX and Mali/Senegal/Ghana/Nigeria/Dubai/Kuwait) |
M,S,H,Q,K,L,U,T,X,V,E |
Reservations 101 days or more in advance of travel must ticket at least 7 days after reservation is made Reservations made between 100 and 11 days of travel must ticket at least 3 days after reservation is made Reservations made 10 days or less in advance of travel must ticket at least 24 hours after reservation is made |
Y.B |
Reservations made more than 10 days in advance of travel must ticket at least 9 days prior to departure Reservations made 10 days or less in advance of travel must ticket at least 24 hours after reservation is made |
|
Z |
Reservations made 101 days or more in advance of travel must ticket at least 93 days prior to departure Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first |
|
W |
Reservations made 101 days or more in advance of travel must ticket at least 93 days prior to departure Reservations made between 100 and 11 days of travel must ticket 7 days after reservation is made or 10 days prior to departure, whichever comes first Reservations made 10 days or less in advance of travel must ticket at least 1 day after reservation is made |
|
J,C,D,I |
Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure Reservations made 10 days or less in advance of travel must ticket 3 days after reservation is made or 1 day prior to departure, whichever comes first |
Transpacific
Area of Application |
Booking Classes |
Rules |
Asia (exceptions apply to and from Australia and Japan) |
M,S,,H,Q,K,L,U,T,X,V,E |
Reservations made 201 or more days in advance of travel must ticket at least 170 days before departure Reservations made 200 - 131 days in advance of travel must ticket at least 30 days after reservation is made Reservations made 130 - 61 days in advance of travel must ticket at least 14 days after reservation is made Reservations made 60 - 31 days in advance of travel must ticket at least 7 days after reservation is made Reservations made 30 - 14 days in advance of travel must ticket 7 days after reservation is made or 10 days prior departure, whichever comes first Reservations made 13- 5 days in advance of travel must ticket at least 3 days after reservation is made Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
D,I,Z |
Reservations made 11 days or more in advance of travel must ticket at least 7 days prior to departure Reservations made between10 and 5 days in advance of travel must ticket at least 3 days after reservation Reservations made 4 days or less in advance of travel must ticket at least 24 hours after reservation is made |
|
J,C,Y,B |
Reservations made 8 days or more in advance of travel must ticket at least 4 days prior to departure Reservations made between 7 and 4 days in advance of travel must ticket at least 3 days after reservation Reservations made 3 days or less in advance of travel must ticket at least 24 hours after reservation is made |
