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REFUND GUIDELINES
REBOOKING POLICY GUIDELINES
SEA AIRPORT
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A newly designed, state-of-the-art International Arrivals Facility has landed in SEA.
DAILY NONSTOP SERVICE BETWEEN SHANGHAI AND SEATTLE
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The Shanghai (PVG) to Seattle (SEA) flight operates on an Airbus A330-900, offering four onboard experiences — Delta One Suites, Delta Premium Select, Delta Comfort+ and Main Cabin.
news & updates
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Exception Policies
| Date(s) of Impacted travel: | 2024 November 18 through 2024 November 21 |
| Applicable to tickets issued on or before: | 2024 November 18 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 November 14 through 2024 November 17 |
| Applicable to tickets issued on or before: | 2024 November 14 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.
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Exception Policies
| Date(s) of Impacted travel: | 2024 November 05 through 2024 November 07 |
| Applicable to tickets issued on or before: | 2024 November 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 30 through 2024 October 31 |
| Applicable to tickets issued on or before: | 2024 October 29 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2025 March 31 |
| Applicable to tickets issued on or before: | 2024 October 15 |
| Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2025 March 31 |
| Applicable to tickets issued on or before: | 2024 October 15 |
| Affected Area(s) to/from/through the following: | Tel Aviv, Israel (TLV) |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 24 |
| Applicable to tickets issued on or before: | 2024 October 13 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 15 |
| Applicable to tickets issued on or before: | 2024 October 10 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 15 |
| Applicable to tickets issued on or before: | 2024 October 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 10 |
| Applicable to tickets issued on or before: | 2024 October 08 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 10 |
| Applicable to tickets issued on or before: | 2024 October 07 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 07 through 2024 October 09 |
| Applicable to tickets issued on or before: | 2024 October 06 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 28 through 2024 October 31 |
| Applicable to tickets issued on or before: | 2024 October 02 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 October 01 through 2024 October 03 |
| Applicable to tickets issued on or before: | 2024 September 30 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 28 through 2024 October 15 |
| Applicable to tickets issued on or before: | 2024 September 30 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 28 through 2024 October 01 |
| Applicable to tickets issued on or before: | 2024 September 29 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 28 through 2024 September 30 |
| Applicable to tickets issued on or before: | 2024 September 28 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 25 through 2024 September 27 |
| Applicable to tickets issued on or before: | 2024 September 26 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 27 |
| Applicable to tickets issued on or before: | 2024 September 25 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 25 through 2024 September 27 |
| Applicable to tickets issued on or before: | 2024 September 25 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 25 through 2024 September 27 |
| Applicable to tickets issued on or before: | 2024 September 24 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 25 through 2024 September 27 |
| Applicable to tickets issued on or before: | 2024 September 23 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2024 December 31 |
| Applicable to tickets issued on or before: | 2024 September 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 14 through 2024 September 16 |
| Applicable to tickets issued on or before: | 2024 September 13 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 10 through 2024 September 13 |
| Applicable to tickets issued on or before: | 2024 September 11 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 September 10 through 2024 September 11 |
| Applicable to tickets issued on or before: | 2024 September 09 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2024 October 31 |
| Applicable to tickets issued on or before: | 2024 August 21 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2024 September 30 |
| Applicable to tickets issued on or before: | 2024 August 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 18 through 2024 August 19 |
| Applicable to tickets issued on or before: | 2024 August 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 16 through 2024 August 17 |
| Applicable to tickets issued on or before: | 2024 August 14 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 15 through 2024 August 16 |
| Applicable to tickets issued on or before: | 2024 August 13 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 12 through 2024 August 15 |
| Applicable to tickets issued on or before: | 2024 August 12 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 07 through 2024 August 09 |
| Applicable to tickets issued on or before: | 2024 August 07 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2024 September 06 |
| Applicable to tickets issued on or before: | 2024 August 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 05 through 2024 August 07 |
| Applicable to tickets issued on or before: | 2024 August 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 August 03 through 2024 August 05 |
| Applicable to tickets issued on or before: | 2024 August 03 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2023 October 07 through 2024 September 06 |
| Applicable to tickets issued on or before: | 2024 July 31 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 through 2024 July 28 |
| Applicable to tickets issued on or before: | 2024 July 23 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 through 2024 July 23 |
| Applicable to tickets issued on or before: | 2024 July 22 |
| Affected Area(s) to/from/through the following: | All DL-Operated flights |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 through 2024 July 22 |
| Applicable to tickets issued on or before: | 2024 July 21 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 through 2024 July 21 |
| Applicable to tickets issued on or before: | 2024 July 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 through 2024 July 20 |
| Applicable to tickets issued on or before: | 2024 July 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 19 |
| Applicable to tickets issued on or before: | 2024 July 19 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 17 through 2024 July 18 |
| Applicable to tickets issued on or before: | 2024 July 17 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 07 through 2024 July 09 |
| Applicable to tickets issued on or before: | 2024 July 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 01 through 2024 July 07 |
| Applicable to tickets issued on or before: | 2024 July 05 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 01 through 2024 July 05 |
| Applicable to tickets issued on or before: | 2024 July 02 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 July 01 through 2024 July 04 |
| Applicable to tickets issued on or before: | 2024 July 01 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 2024 June 30 through 2024 July 01 |
| Applicable to tickets issued on or before: | 2024 June 29 |
| Affected Area(s) to/from/through the following: |
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COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
8.38
United
9.10
American
1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.
2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.
