EXCEPTION POLICIES
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Delta’s new route from Shanghai to Atlanta starts on July 22, 2018, offering a fourth nonstop link to the United States and connections to 200 destinations.
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Exception Policies

Date(s) of Impacted travel: 2018 August 17
Applicable to tickets issued on or before: 2018 August 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 August 12 through 2018 August 14
Applicable to tickets issued on or before: 2018 August 13
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 August 12 through 2018 August 13
Applicable to tickets issued on or before: 2018 August 10
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 August 09 through 2018 August 10
Applicable to tickets issued on or before: 2018 August 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 August 08 through 2018 August 09
Applicable to tickets issued on or before: 2018 August 05
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 2018 July 31 through 2018 August 03
Applicable to tickets issued on or before: 2018 August 01
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 July 20 through 2018 August 30
Applicable to tickets issued on or before: 2018 July 31
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
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Exception Policies

Date(s) of Impacted travel: 2018 July 31 through 2018 August 01
Applicable to tickets issued on or before: 2018 July 30
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 July 27 through 2018 July 29
Applicable to tickets issued on or before: 2018 July 26
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta’s new route from Shanghai to Atlanta starts on July 22, 2018, offering a fourth nonstop link to the United States and connections to 200 destinations.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 21 through 2018 July 23
Applicable to tickets issued on or before: 2018 July 21
Affected Area(s) to/from/through the following:
  •  Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 2018 July 20 through 2018 July 30
Applicable to tickets issued on or before: 2018 July 20
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 25
Applicable to tickets issued on or before: 2018 July 20
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 17
Applicable to tickets issued on or before: 2018 July 16
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 18
Applicable to tickets issued on or before: 2018 July 14
Affected Area(s) to/from/through the following:
  •  Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 09 through 2018 July 15
Applicable to tickets issued on or before: 2018 July 12
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
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Exception Policies

Date(s) of Impacted travel: 2018 July 10 through 2018 July 12
Applicable to tickets issued on or before: 2018 July 10
Affected Area(s) to/from/through the following:
  • Conakry, Guinea (CKY)
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Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 13
Applicable to tickets issued on or before: 2018 July 09
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 09 through 2018 July 10
Applicable to tickets issued on or before: 2018 July 09
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 11
Applicable to tickets issued on or before: 2018 July 08
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 07
Applicable to tickets issued on or before: 2018 July 06
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
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Exception Policies

Date(s) of Impacted travel: 2018 July 05 through 2018 July 06
Applicable to tickets issued on or before: 2018 July 05
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 29
Applicable to tickets issued on or before: 2018 June 27
Affected Area(s) to/from/through the following:
  • Stavanger, Norway (SVG)
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Exception Policies

Date(s) of Impacted travel: 2018 June 27 through 2018 June 28
Applicable to tickets issued on or before: 2018 June 26
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC -Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 27
Applicable to tickets issued on or before: 2018 June 25
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Date(s) of Impacted travel: 2018 May 30 through 2018 June 30
Applicable to tickets issued on or before: 2018 June 24
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 18 through 2018 June 19
Applicable to tickets issued on or before: 2018 June 18
Affected Area(s) to/from/through the following:

Toulon, France (TLN)

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Exception Policies

Date(s) of Impacted travel: 2018 June 18 through 2018 June 19
Applicable to tickets issued on or before: 2018 June 18
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 30 through 2018 June 24
Applicable to tickets issued on or before: 2018 June 17
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

News

A total of 132 Delta-operated flights from Seattle, Atlanta, Las Vegas, New York, San Francisco, Honolulu, Chicago and Dallas have been coded with Korean Air flight numbers. These new codeshares complement 164 existing Korean Air codeshare markets on Delta in the Americas from Delta’s hubs in Atlanta, Los Angeles and New York-JFK.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 14 through 2018 June 15
Applicable to tickets issued on or before: 2018 June 12
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 30 through 2018 June 17
Applicable to tickets issued on or before: 2018 May 30
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 07 through 2018 June 08
Applicable to tickets issued on or before: 2018 June 07
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 June 03 through 2018 June 04
Applicable to tickets issued on or before: 2018 June 03
Affected Area(s) to/from/through the following:
  • Hamburg, Germany (HAM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 31 through 2018 June 02
Applicable to tickets issued on or before: 2018 June 01
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

News

Delta customers connecting to or from Delta’s Detroit, Los Angeles and Seattle flights can now check their bags all the way to their end destination, via Shanghai Pudong International Airport.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 07 through 2018 June 10
Applicable to tickets issued on or before: 2018 May 31
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 31 through 2018 June 01
Applicable to tickets issued on or before: 2018 May 31
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 30 through 2018 June 15
Applicable to tickets issued on or before: 2018 May 30
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 29 through 2018 May 31
Applicable to tickets issued on or before: 2018 May 30
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 29 through 2018 May 30
Applicable to tickets issued on or before: 2018 May 29
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 27 through 2018 May 28
Applicable to tickets issued on or before: 2018 May 27
Affected Area(s) to/from/through the following:
  • Destin - FT Walton Beach, Florida (VPS)
  • Key West, Florida (EYW)
  • Mobile, Alabama (MOB)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Tallahassee, Florida (TLH)
Read more >

News

With the busy summer travel season just kicking off, consider getting to the airport early and keeping these seven tips in mind:

read more >

Network Updates

Delta Air Lines will begin nonstop flights between the United States and Mumbai, India, next year, linking the U.S. with one of its strongest trading partners.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 07 through 2018 May 31
Applicable to tickets issued on or before: 2018 May 24
Affected Area(s) to/from/through the following:
  • Kona, HI ( KOA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 21 through 2018 May 22
Applicable to tickets issued on or before: 2018 May 18
Affected Area(s) to/from/through the following:
  • Paris (ORY), France
  • Lyon (LYS), France
  • Marseilles (MRS), France
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 May 07 through 2018 May 25
Applicable to tickets issued on or before: 2018 May 17
Affected Area(s) to/from/through the following:
  • Kona, HI (KOA)
Read more >

Network Updates

Delta is growing its Italy network from Atlanta with the start of summer seasonal service from Atlanta to both Milan and Venice. The flights, which operate daily join those from New York-JFK-Venice and Detroit-Rome, which are already in operation for the summer.

read more >

News

Delta Air Lines, Air France-KLM and Virgin Atlantic Limited have today signed definitive agreements paving the way forward for their expanded trans-Atlantic joint venture.

read more >

Products & Services

Delta One customers flying from the U.S. to Europe will be able to choose their meal in advance, starting June 1, 2018. Additionally,

read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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