EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 29
Applicable to tickets issued on or before: 2023 March 24
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 March 27
Applicable to tickets issued on or before: 2023 March 24
Affected Area(s) to/from/through the following:
  • Germany, DE
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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 27
Applicable to tickets issued on or before: 2023 March 23
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 25
Applicable to tickets issued on or before: 2023 March 23
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 23
Applicable to tickets issued on or before: 2023 March 17
Affected Area(s) to/from/through the following:

France, FR

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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 15
Applicable to tickets issued on or before: 2023 March 13
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana - Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St. Denis – Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: 2023 March 14 through 2023 March 15
Applicable to tickets issued on or before: 2023 March 13
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Binghamton, NY (BGM)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Portland, MA (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worchester, MA (ORH)
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Exception Policies

Date(s) of Impacted travel: 2023 March 13
Applicable to tickets issued on or before: 2023 March 11
Affected Area(s) to/from/through the following:
  • Berlin, DE, (BER)
  • Bremen, DE, (BRE)
  • Hamburg, DE, (HAM)
  • Hannover, DE, (HAJ)
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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 12
Applicable to tickets issued on or before: 2023 March 09
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 11
Applicable to tickets issued on or before: 2023 March 08
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
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News

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050, including scaling the sustainable fuel market, innovating for the fleet of the future, addressing single-use plastics and encouraging net-zero supply chains.

read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 03 through 2023 March 04
Applicable to tickets issued on or before: 2023 March 02
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 09
Applicable to tickets issued on or before: 2023 March 02
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: 2023 March 03 through 2023 March 04
Applicable to tickets issued on or before: 2023 March 01
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Providence, RI (PVD)
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Exception Policies

Date(s) of Impacted travel: 2023 February 27 through 2023 February 28
Applicable to tickets issued on or before: 2023 February 26
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Boston, MA (BOS)
  • Brainerd, MN (BRD)
  • Buffalo, NY (BUF)
  • Central Wisconsin, WI (CWA)
  • Cleveland, OH (CLE)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Kalamazoo, MI (AZO)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2023 February 24
Applicable to tickets issued on or before: 2023 February 23
Affected Area(s) to/from/through the following:
  • San Diego, CA (SAN)
  • Ontario, CA (ONT)
  • Los Angeles, CA (LAX)
  • Santa Ana, CA (SNA)
  • Long Beach, CA (LGB)
  • Burbank, CA (BUR)
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Exception Policies

Date(s) of Impacted travel: 2023 February 06 through 2023 March 16
Applicable to tickets issued on or before: 2023 February 21
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
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Exception Policies

Date(s) of Impacted travel: 2023 February 20 through 2023 February 24
Applicable to tickets issued on or before: 2023 February 19
Affected Area(s) to/from/through the following:
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 20 through 2023 February 22
Applicable to tickets issued on or before: 2023 February 19
Affected Area(s) to/from/through the following:
  • Calgary, Canada (YYC)
  • Jackson, Wyoming (JAC)
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 17
Applicable to tickets issued on or before: 2023 February 15
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 16
Applicable to tickets issued on or before: 2023 February 14
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 11
Applicable to tickets issued on or before: 2023 February 09
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • French Polynesia, Papeete, RF (PPT)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 06 through 2023 February 21
Applicable to tickets issued on or before: 2023 February 06
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 07
Applicable to tickets issued on or before: 2023 February 03
Affected Area(s) to/from/through the following:
  • France, FR
  • Papeete, French Polynesia (PPT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 31 through 2023 February 02
Applicable to tickets issued on or before: 2023 February 01
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
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Exception Policies

Date(s) of Impacted travel: 2023 January 31 through 2023 February 01
Applicable to tickets issued on or before: 2023 January 30
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 24 through 2023 January 26
Applicable to tickets issued on or before: 2023 January 23
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Chicago - Midway, IL (MDW)
  • Chicago - O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fayetteville, AR (XNA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Little Rock, AR (LIT)
  • Marquette, MI (MQT)
  • Oklahoma City, OK (OKC)
  • Pellston, MI (PLN)
  • Pontiac, MI (PTK)
  • Saginaw, MI (MBS)
  • Saint Louis, MO (STL)
  • Sault Ste. Marie, MI (CIU)
  • Springfield, MO (SGF)
  • Traverse City, MI (TVC)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 31
Applicable to tickets issued on or before: 2023 January 27
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Network Updates

Delta Air Lines is making it easier for your travelers be where they need to be with new nonstop routes to cities like Auckland, Berlin, Geneva and London.

read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 25
Applicable to tickets issued on or before: 2023 January 24
Affected Area(s) to/from/through the following:
  • Berlin, DE (BER)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 23 through 2023 January 24
Applicable to tickets issued on or before: 2023 January 22
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Portland, ME (PWM)
  • Worcester, MA (ORH)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 18 through 2023 January 20
Applicable to tickets issued on or before: 2023 January 17
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HOB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI(LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City , MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 19
Applicable to tickets issued on or before: 2023 January 16
Affected Area(s) to/from/through the following:
  • Any airport in France
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 18 through 2023 January 19
Applicable to tickets issued on or before: 2023 January 16
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 11
Applicable to tickets issued on or before: 2023 January 11
Affected Area(s) to/from/through the following:
  • All DL-operated flights systemwide
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 10 through 2023 January 16
Applicable to tickets issued on or before: 2023 January 10
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >

News

Beginning Feb. 1, Delta is rolling out free Wi-Fi to all cutomers onboard most domestic mainline flights.

read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 05 through 2023 January 06
Applicable to tickets issued on or before: 2023 January 04
Affected Area(s) to/from/through the following:
  • Fresno, CA (FAT)
  • Oakland. CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 02 through 2023 January 04
Applicable to tickets issued on or before: 2023 January 01
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Appleton, Wisconsin (ATW)
  • Aspen, Colorado (ASE)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Brainerd, Minnesota (BRD)
  • Casper, Wyoming (CPR)
  • Cedar Rapids, Iowa (CID)
  • Colorado Springs, Colorado (COS)
  • Central Wisconsin, Wisconsin (CWA)
  • Denver, Colorado (DEN)
  • Des Moines, Iowa (DSM)
  • Duluth, Minnesota (DLH)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • Green Bay, Wisconsin (GRB)
  • Hayden, Colorado (HDN)
  • Hibbing, Minnesota (HIB)
  • Jackson, Wyoming (JAC)
  • Lincoln, Nebraska (LNK)
  • Minneapolis/St. Paul, Minnesota (MSP)
  • Minot, North Dakota (MOT)
  • Montrose, Colorado (MTJ)
  • Omaha, Nebraska (OMA)
  • Rapid City, South Dakota (RAP)
  • Rochester, Minnesota (RST)
  • Sioux Falls, South Dakota (FSD)
  • St. George, Utah (SGU)
  • Vail/Eagle, Colorado (EGE)
  • Williston, North Dakota (XWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 01 through 2023 January 03
Applicable to tickets issued on or before: 2023 January 01
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 20 through 2022 December 23
Applicable to tickets issued on or before: 2022 December 20
Affected Area(s) to/from/through the following:
  • Portland- Oregon – (PDX)
  • Seattle- Washington – (SEA)
  • Vancouver, BC Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 21 through 2022 December 25
Applicable to tickets issued on or before: 2022 December 20
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bismarck, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O'Hare, IL (ORD)​
  • Chicago-Midway, IL (MDW)​
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Detroit, MI (DTW)
  • Fargo, ND (FAR)
  • Fort Wayne, IN (FWA)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Minot, ND (MOT)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 22 through 2022 December 24
Applicable to tickets issued on or before: 2022 December 20
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington - Dulles, D.C. (IAD)
  • Washington - Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 20 through 2022 December 23
Applicable to tickets issued on or before: 2022 December 20
Affected Area(s) to/from/through the following:
  • Billings, Montana (BIL)
  • Bozeman, Montana (BZN)
  • Great Falls, Montana (GTF)
  • Helena, Montana (HLN)
  • Kalispell, Montana (FCA)
  • Missoula, Montana (MSO)
  • Jackson Hole, Wyoming (JAC)
  • Boise, Idaho (BOI)
  • Idaho Falls, Idaho (IDA)
  • Sun Valley, Idaho (SUN)
  • Twin Falls, Idaho (TWF)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 20 through 2022 December 22
Applicable to tickets issued on or before: 2022 December 18
Affected Area(s) to/from/through the following:
  • Portland, Oregon (PDX)
  • Seattle, Washington (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 12 through 2022 December 22
Applicable to tickets issued on or before: 2022 December 15
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 17
Applicable to tickets issued on or before: 2022 December 15
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 23 through 2022 December 31
Applicable to tickets issued on or before: 2022 December 15
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 23 through 2022 December 26
Applicable to tickets issued on or before: 2022 December 14
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2022 December 15
Applicable to tickets issued on or before: 2022 December 14
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Sept. 2022)
97.1%
Delta Air Lines
95.9%
United
95.7%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan. -Sept. 2022)
69.9%
Delta Air Lines
66.7%
United
64.5%
American
ON-TIME PERFORMANCE ytd1
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - July 2022)
6.07
Delta Air Lines
6.36
United
9.41
American

1Based on September 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on July 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the September 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 10/11/2022

 
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