Delta to Resume Flights between U.S. and China in June   

A350

Delta Air Lines today announced it will re-start its services between Seattle and Shanghai-Pudong via Seoul-Incheon on June 25, operating twice per week. From July and beyond, it will operate once weekly flights from Seattle and Detroit, also via Incheon. The tickets are open for booking on all channels including Delta.com, Fly Delta app, agencies and OTA. Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

“We are excited to resume our services between the U.S. and China, as economic and social activities start to recover,” said Wong Hong, President for Greater China and Singapore, Delta Air Lines. “With a mission to connect the world, Delta is committed to getting our customers to their destinations safely and confidently, especially at this critical time. We are implementing unprecedented health and safety measures and practices, so customers are ensured of ease and safety at all points of their journey.”

The Shanghai Pudong-Seattle flights will be served with Delta’s latest flagship A350 aircraft, bringing clean and safe services to customers. Moreover, Delta is constantly updating best practices and improving the new standard of care based on expert medical advice and the feedback of customers. The airline has also launched a Global Cleanliness Division dedicated to innovating and evolving its already-high cleanliness standards.

Delta’s health and safety measures on the ground and in the air include:

  •    Sanitizing all aircraft with electrostatic sprayer before departure and extensive pre-flight disinfection of high-touch points throughout the aircraft interior.
  •    Using state-of-the-art air circulation systems with HEPA filters that extract more than 99.99% of particles, including viruses. 
  •    Adjusting the boarding process to back-to-front, reducing the need for customers to pass one another. 
  •    Streamlining onboard food and beverage service and encouraging customers to pack their own food and non-alcoholic beverages to decrease touchpoints. 
  •    Giving customers and employees more space for safer travel by blocking middle seats, reducing the number of customers on each flight. For international flights, Delta is capping  seating at 75% in Delta One Suite, and 60% in Delta Premium Select and Main Cabin.
  •    All customers are required to wear face coverings during travel, starting with check-in and across Delta touchpoints including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight – except during meal service. Complimentary face masks are available on request and hand sanitizers are provided at check-in counters and boarding area.

Customers are encouraged to check outbound/entry policies regarding COVID-19 testing and screening in China and the U.S.

 

 

The schedule for June, July and beyond:

 

Passenger Service (June 25 – 30)

Route

Flight

Departure

Arrival

Op. Days

Fleet

SEA-ICN-PVG

287

23:30

4:45

6/25, 6/26

A350

PVG-ICN-SEA

288

9:15

7:15

6/27, 6/29

A350

Passenger Service (July 1 – October 24)

Route

Flight

Departure

Arrival

Op. Days

Fleet*

SEA-ICN-PVG

287

23:30

4:45

Thursdays

A350

PVG-ICN-SEA

288

9:15

7:15

Saturdays

A350

 

Route

Flight

Departure

Arrival

Op. Days

Fleet

DTW-ICN-PVG

283

19:00

22:00

Fridays

A350

PVG-ICN-DTW

284

8:45

8:20

Sundays

A350

*Note: Transitions to A330-900 starting August 1.

 

The July schedule of Delta Air Lines can be found here.

Helpful Tips for Departure and Arrival Process

Delta Clean
Departure
  • Chinese customers will need to track health status 14 days prior to departure, by scanning a QR code from WeChat(search or copy/paste 防疫健康码国际版) or visit health.customsapp.com.
  • Ensure visa is valid
  • Prepare face mask and wear it when you entering into the airport.

 

 

Arrival
  • Fill out the Health Declaration form.
  • Wait for the quarantine staff to come and allow ACS to open the cabin door under permission.

 

Deplaning
  • Deplane in groups with the permission from the quarantine staff.
  • Suspicious customers and those with special needs will have the priority to deplane.
  • 1st temperature screening check will be done  while deplaning which at least takes  90min.
  • All customers will be interviewed by quanrantine staff about their epidemiological history and Health Declaration Form will be reviewed.
  • After deplaning, customers will be guided to testing rooms where Nucleic Acid (Swab) and Serological (Antibody/Blood Test) tests to be conducted. The result will be announced in 6-8 hours. 
  • Proceed through immigration following a second tempreture screening and then passengers will be transported to the designated hotel for a 14-day quarantine.

 

* This is subject to change dependent on ongoing CAAC guideline updates.

 
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