Updates to Delta’s No Show Policy
Delta is applying its No Show policy to all tickets purchased or reissued on March 31, 2021 and beyond. Delta will require customers to notify the airline prior to departure if they need to change or cancel their ticket, in order to retain the value of their ticket. If a customer is a no-show and does not notify their Travel Agent or Delta of a change or cancellation prior to their departure, they will forfeit the value of their ticket.
Delta’s No Show Policy only applies to tickets issued on or after March 31, 2021. Customers who have purchased their tickets before March 31, 2021 and do not proactively change or cancel before departure will keep the value of their ticket.
Updates to our policy are needed to ensure we properly accommodate customers who are still planning to travel and allow our customers access to all available open seats if they want to book or change their reservation. This policy is also broadly aligned with the rest of the airline industry.
Delta’s No Show Policy applies to the following itineraries:
- All DL-006 non-refundable tickets issued on or after March 31, 2021
- Refundable tickets are excluded from this policy
- Most restrictive rule applies for tickets with non-refundable/refundable fare combinations
- Itineraries that include DL-marketed and DL-operated flights
- Both wholly unused and partially flown tickets
Exception for Post Departure Changes
A customer may contact their Travel Agent after their original departure time and if the flight coupons are still open for use the Travel Agent may be able to assist as follows:
- If the customer is ready to make a change, the reservation may be changed, and the ticket reissued to retain the value of the ticket.
- If the customer is not ready to make a new reservation, please contact Global Sales Support or Delta Reservations for assistance.
However, if the flight coupons are suspended, the ticket has no remaining value.
Involuntary No Show for Irregular Operations and Schedule Change Events
In addition, tickets impacted by an Irregular Operations event or a Major Schedule change will not be subject to Delta’s No Show Policy. A major schedule change is defined as:
- A delay of 120 minutes or more
- Adding one or more stops to the original itinerary
- A change from DL Mainline to a DL Connection carrier
- A cabin/seat downgrade
- A flight cancellation with no comparable or acceptable routing available
For any additional information, travel agents may contact Global Sales Support or Delta Reservations for assistance.