Delta to Remove Access to Products and Services from Non-accredited Agencies   

As part of our continued efforts to combat fraudulent and abusive bookings of Delta fares, as well as other violations of Delta’s rules, policies, and/or contract of carriage, starting the week of January 8, 2024, Delta will remove access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport and Sabre Global Distribution Systems (GDS). This change is being implemented to protect our customers and mitigate future inventory abuse.  

In addition, Delta will be canceling un-ticketed bookings that are identified as fraudulent, abusive, or otherwise made using practices prohibited by Delta’s rules, policies, or contract of carriage. Where such bookings have been ticketed, Delta will not cancel the tickets but will handle in line with existing processes for fraudulent tickets.

Delta is unable to proactively contact any customer with a canceled reservation due to lack of customer information in the reservation.  Booking agencies will receive a Special Service Request (SSR) providing a reason code, in the PNR, at time of booking cancellation.

Customer Support  

Customers with legitimate tickets should contact their original servicing agency to have any itinerary changes serviced by the ticketing agency. For assistance, Delta’s trade partners may contact their usual dedicated trade support teams.  

Gaining Accreditation 

To gain access to Delta’s products and services, a travel agency or other seller of travel must be accredited with Airlines Reporting Corporation (ARC) for U.S. based agents or the International Air Transport Association (IATA) for non-U.S. based agents. Agencies and other sellers of travel may contact ARC or IATA directly to obtain country-specific accreditation information.  

Please reference Delta’s Carrier Distribution Policy for more information.  

Please note, nothing in this document shall limit any rights that Delta has with respect to agencies under the ARC Agent Reporting Agreement or IATA Passenger Sales Agency Agreement (as applicable), and Delta expressly reserves those rights, including, without limitation, the right to restrict an agency’s authority to book Delta inventory and/or issue Delta travel documents.

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