TRAVEL EXCEPTION POLICY ADVISORY
New York City Area Weather - Bulletin 1
ISSUED: December 14, 2022, 3:30 PM ET
For Tickets Issued On or Before:
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Impacted Travel Dates:
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For Travel to/from/through:
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- New York – Kennedy, NY (JFK)
- New York – LaGuardia, NY (LGA)
- Newark, NJ (EWR)
- White Plains, NY (HPN)
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Waiver Codes and PNR Documentation*
- Cabin to Cabin Waiver Code: H2L2C
- Change Fee/Basic Economy Cancellation Charge Waiver Code: Q6X6K
Used to waive change fee or Basic Economy cancellation charge, if applicable
- PNR must be documented with OSI: OSI DL CHANGES PER NYC AREA WX 13DEC22
Waiver Code Placement:
- Place in the ticket designator field if no other ticket designator is being used
- If another ticket designator is being used, place in the tour code field
- If the tour code box is already in use, place in the first position of the endorsement box
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New Travel Originates On or Before:
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New Ticket Must be Rebooked and Reissued On or Before:
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For Travel on:
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- Delta Mainline
- Delta Connection
- DL marketed/ AFKL operated
- AFKL marketed/ DL operated
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Ticket Stock:
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Refunds and PNR Documentation*
If a customer’s flight is cancelled by Delta due to this event, and no other alternate flights are acceptable, travel agents may refund totally unused non-refundable ticket(s) through normal ARC/BSP processing.
PNR must be documented with the following OSI DL REFUNDS PER NYC AREA WX 14DEC22
Note: the OSI message must be added before the itinerary is canceled.
Utilize the Travel Agent Travel Exception Policy Online Refund form to submit a qualifying refund request if:
- A ticket has already been reissued by Delta or the ticket is partially used; or
- Customer contacts Travel Agent directly to initiate the refund
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Partner information
Travel Exception Policies may vary between carriers due to local operational circumstances and limitations. Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:
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*Additional Details
Review the Travel Exception Policy – Travel Agent Guidelines in the Policy Library, for additional details or contact Global Sales Support or Delta Reservations for assistance.
DELTA’S TRAVEL EXCEPTION POLICY MAY CHANGE AT ANY TIME WITHOUT ADVANCE NOTICE.
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