Delta Expands Optional Facial Recognition Boarding to New Airports and More Customers
Over the next month, Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL), Minneapolis−Saint Paul International Airport (MSP) and Salt Lake City International Airport (SLC) will install optional facial recognition boarding at ATL Concourse E, MSP and SLC – expanding the technology to 49 new gates and all international flights.
This means that customers flying direct to an international destination on Delta and its partners can use facial recognition technology to board at these airports. And, if customers do not want to participate, they just let a Delta gate agent know and board as they always have, using their boarding pass and passport.
The expansion to Atlanta Concourse E rounds out the curb-to-gate biometric experience for international travelers in Atlanta. Based on recent, third-party customer insight research at ATL Concourse F:
- 70 percent found the curb-to-gate facial recognition experience appealing after moving through it at ATL F
- 72 percent prefer facial recognition to standard boarding
- 93 percent of customers had no issue using the technology at boarding
In addition, less than two percent of customers opt out of this process and CBP has a match rate of more than 97 percent. At boarding, this technology can save an average of nine minutes when boarding a widebody aircraft, or two seconds per customer when compared with traditional boarding.
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