Delta earns hospital-grade ‘Diamond’ rating for cleanliness
Delta’s unwavering commitment to keeping customers and employees safe throughout the global pandemic has earned it the hospital-grade “Diamond” rating from Airline Passenger Experience Association (APEX) and SimpliFlying. It is the highest-level certification for airline cleanliness and safety determined by the two organizations through a new, independent health safety audit across the industry.
Delta has led the industry throughout the COVID-19 pandemic in protecting the health of our employees and customers to ensure a feeling of safety and confidence when deciding to fly.
In 2020, Delta launched the airline’s first Global Cleanliness organization and put in place more than 100 layers of protection to ensure a safe experience for our customers and employees, known collectively as the Delta CareStandard. These safety measures include, but are not limited to, blocking middle seats and limiting onboard capacity for flights departing through March 2021,requiring masks through the travel journey; regularly sanitizing high-touch surfaces and replacing onboard industrial-grade HEPA filters twice as often as recommended.
In recent months, the team of clean ambassadors has led efforts to install hand sanitizer stations and antimicrobial lighting on aircraft, provisioned Lysol Disinfecting Wipes to clean customer-facing areas at airports and on aircraft, and worked with TSA to introduce antimicrobial bins to screening lanes at select Delta hubs and ensure checkpoint cleanliness in airports nationwide. These and other efforts, including Delta’s commitment to putting in place additional touchless features throughout the travel experience, were among those recognized by the audit’s 10-category, 58-point checklist.