Delta Opens One Day Refund Window for BSP Agencies Worldwide
Travel agencies worldwide that report via BSP are now permitted to cancel a reservation and refund an original sale ticket by midnight the following day without penalty or requiring a waiver code.
- The Point of Sale (PoS) of the ticketing location is used to determine the time frame for refund.
- The One Day After Ticketing refund window applies to original sale tickets only for any itinerary validated on 006 ticket stock; it does not apply to exchanges.
- If ticketing is the same day as departure, the itinerary must be canceled and the ticket voided by midnight the same day in the GDS through BSPLink.
Travel agents reporting via BSP may still void a ticket by midnight on the same day the ticket is issued.
Information on refund process and PNR documentation requirements is available in the Delta Professional Policy Library.