Delta Unveils First Biometric Terminal In U.S. In Atlanta; Next Stop: Detroit
On November 29, Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), unveiled the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta, announced earlier this year.
This means that customers flying direct to an international destination on Delta, Aeromexico, Air France, KLM or Virgin Atlantic Airways can use facial recognition technology including to:
- Check in at the self-service kiosks in the International lobby
- Drop checked baggage at the counters in the International lobby
- Serve as identification at the TSA checkpoint
- Board a flight at any gate in Terminal F
- And, go through CBP processing for international travelers arriving into the U.S.
ATL F — How the curb-to-gate facial recognition technology works:
Customers flying direct to an international destination from Atlanta’s Terminal F wanting to use this option simply:
- Enter their passport information when prompted during online check-in.
- Forgot to enter passport information in advance? Don’t worry — this option will be available at the terminal after an initial passport scan and verification.
- Click “Look” on the screen at the kiosk in the lobby, or approach the camera at the counter in the lobby, the TSA checkpoint or when boarding at the gate.
- Breeze through once the green check mark flashes on the screen.
- Travellers will need to have their passports available and should always bring their passports when they travel internationally for use at other touch points during their trip.
And, if customers do not want to participate, they just proceed normally, as they’ve always done, through the airport.
Touch points throughout the terminal in Atlanta started coming online in mid-October – nearly all 25,000 customers who travel through ATL Terminal F each week are choosing this optional process, with less than 2 percent opting out. And, based on initial data, the facial recognition option is saving an average of two seconds for each customer at boarding, or nine minutes when boarding a wide body aircraft.
NEXT STOP: DETROIT
Delta plans to scale the end-to-end airport biometric terminal experience to the global airline’s hub in Detroit in 2019.
On the heels of the successful roll out in Atlanta, Delta, in partnership with CBP and the Wayne County Airport Authority will expand the facial recognition boarding test that started in July, which was the first of its kind for the airport, to all 14 international gates at McNamara Terminal in the Detroit Metropolitan Airport (DTW) by mid-December. With this move, any customer flying direct to an international destination from DTW will also have the option of using facial recognition technology at boarding. In 2019, Delta will roll out facial recognition technology at DTW from curb to gate for its customers.