Canceled Fare/Fare Increase Policy   

Delta offers a same day “Canceled Fare and Fare Increase” policy, valid worldwide, for tickets issued on 006 ticket stock, for a Delta, Air France, KLM, Alitalia or Virgin Atlantic published fare.

Fares are subject to change and are not guaranteed until tickets are issued. For this reason, travel agents are encouraged to issue tickets the same day as reservations are booked to guarantee the fare quoted.

Canceled Fare Policy

The Canceled Fare policy, allows a travel agent to issue a ticket on the same day that a fare is canceled providing:

  • The reservation was booked the same day and prior to the fare cancellation

  • The ticket will be issued on 006 ticket stock

  • No changes have been made to the itinerary or the name after the fare cancels

For example: a travel agent books a reservation at 9:00 a.m. and the reservation auto-prices. Delta cancels that fare at 1:00 p.m. At 3:00 p.m., the travel agent is ready to issue the ticket but notices the fare has been canceled. Delta will allow the travel agent to ticket the reservation for the canceled fare providing the rules of the canceled fare policy above are met.

Fare Increase Policy

The Fare Increase policy, allows a travel agent to issue a ticket on the same day a fare increases providing:

  • The reservation was booked the same day and prior to the fare increase

  • The ticket will be issued on 006 ticket stock

  • No changes have been made to the itinerary or the name after the fare increases

For example: a travel agent books a PNR at 8:00 a.m. and the reservation auto-prices. Delta has a fare increase at 1:00 p.m. At 3:00 p.m., the travel agent is ready to issue the ticket but notices the fare has increased. Delta will allow the travel agent to ticket the reservation at the original fare quoted earlier providing the rules of the fare increase policy above are met.

PNR and Ticketing Requirements

If all of the Canceled Fare or Fare Increase policy requirements are met, the travel agent can:

  • Manually price the PNR at the original fare quoted.

  • Issue the ticket for the original fare without a waiver code and no remark, OSI or SSR is required in the PNR.

Please note: Canceled Fare and Fare Increase policies apply to the published fare amounts and do not include taxes and surcharges.

 

Questions

For questions regarding Delta’s Canceled Fare and Fare increased policies, please contact Global Sales Support or Delta Reservations for assistance.


 

Enhanced Canceled Fare / Fare Increase Policy

for Point of Sale Europe

The Enhanced Canceled Fare and Fare Increase Policy allows travel agents to issue a ticket within one (1) business day of the canceled or increased fare.

Delta/ KLM/ Air France/ Alitalia/ Virgin Atlantic fares are subject to change and are not guaranteed until tickets are issued. For this reason, travel agents are encouraged to issue tickets the same day as reservations are booked to ensure the fare quoted.

Applicability

  • For Europe Point of Sale only
  • Itineraries using a Delta, KLM, Air France, Alitalia, or Virgin Atlantic fare when issued on DL 006 ticket stock

Booking Requirements:

  • The existing PNR was booked in time to qualify for the desired fare
  • The PNR has not been cancelled and no changes have been made to the itinerary or the name on the reservation after the ticketing deadline has passed
  • All fare rules were met at the time the booking was made (i.e. advance purchase, min/max stay, etc.)

Pricing Instructions and Documentation:

  • Manually price the PNR at the original fare quoted and issue the ticket
  • Enter Waiver Code 5AD1H in the Ticket Designator or Tour Code box
  • No other remark, OSI, or SSR is required

Example:

A travel agent books a PNR at 9:00 a.m. with ticketing deadline by midnight next day. Delta cancels the fare or has a fare increase at 7:00 p.m. The next day the travel agent is ready to issue the ticket but notices the fare was canceled or has increased. Delta will allow the travel agent to ticket the reservation at the original fare quoted earlier providing the rules of the enhanced canceled fare/ fare increase policy above are met.

Questions

For questions regarding Delta’s Canceled Fare and Fare Increase policies, please contact Delta Sales Support or Delta Reservations for assistance.

 

11/10/19

 
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