For Tickets Issued On or Before:

• July 23, 2024 

Impacted Travel Dates:

• July 19-28, 2024

For Travel to/from/through:

• Travel on all DL - operated flights

Waiver Codes and PNR Documentation*

• Cabin to Cabin Waiver Code: M3X3K
• Change Fee/Basic Economy Cancellation Charge Waiver Code: P3Y9V

Used to waive change fee or Basic Economy cancellation charge, if applicable

• PNR must be documented with OSI: DL CHANGES PER IT OUTAGE DL SYSTEM 19JUL24

Waiver Code Placement:

1. Place in the ticket designator field if no other ticket designator is being used
2. If another ticket designator is being used, place in the tour code field
3. If the tour code box is already in use, place in the first position of the endorsement box
   
   

New Travel Originates On or Before:

• August 4, 2024

New Ticket Must be Rebooked and Reissued On or Before:

• August 4, 2024

For Travel on:

• Delta Mainline
• Delta Connection
• DL marketed/ AFKL operated
• AFKL marketed/ DL operated

Ticket Stock:

• DL006

Refunds and PNR Documentation*

Delta is offering an exception for any customer with tickets issued on or before July 23, 2024, with impacted travel dates between July 19 – 28, 2024. Any un-flown DL-marketed/DL-operated segments ticketed on DL006 that were scheduled during these impacted travel date(s) are eligible for a refund upon request, if the customer elects to cancel their reservation. For these customers, Delta is allowing refunds for wholly unused tickets or the unflown portion of partially used tickets. 

Wholly Unused Tickets

• Travel agents may process a refund for wholly unused tickets in the GDS. Please ensure that all provisions of the refund exception are met; no waiver code or OSI message is needed.

Partially Used Tickets or Wholly Unused Tickets Reissued by Delta

• Travel agents may request refund via the Travel Agent Travel Exception Policy Online Refund form or contact GSS for assistance

In addition, if a customer’s flight is cancelled by Delta due to this event, and no other alternate flights are acceptable, travel agents may refund totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Utilize the Travel Agent Travel Exception Policy Online Refund  form to submit a qualifying refund request if:

• A ticket has already been reissued by Delta or the ticket is partially used; or
• Customer contacts Travel Agent directly to initiate the refund

Partner Information
Travel Exception Policies may vary between carriers due to local operational circumstances and limitations. Each of our partners have travel agent resource websites to access the most up to date information and news. Use the links below to access each website:

• Air France
• KLM 
• Aeromexico
• Korean Air 
• Virgin Atlantic

*Additional Details

Review the Travel Exception Policy – Travel Agent Guidelines in the Policy Library, for additional details or contact Global Sales Support or Delta Reservations  for assistance.

DELTA’S TRAVEL EXCEPTION POLICY MAY CHANGE AT ANY TIME WITHOUT ADVANCE NOTICE.