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Exception Policies
| Date(s) of Impacted travel: | September 21, 2020 |
| Applicable to tickets issued on or before: | September 19, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 17, 2020 |
| Applicable to tickets issued on or before: | September 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 13, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 13, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 12, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 06, 2020 through September 07, 2020 |
| Applicable to tickets issued on or before: | September 05, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through March 31, 2021 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through March 31, 2021 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 02, 2020 through September 03, 2020 |
| Applicable to tickets issued on or before: | August 31, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 30, 2020 |
| Applicable to tickets issued on or before: | August 30, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 28, 2020 |
| Applicable to tickets issued on or before: | August 27, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 28, 2020 |
| Applicable to tickets issued on or before: | August 26, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 27, 2020 |
| Applicable to tickets issued on or before: | August 25, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 27, 2020 |
| Applicable to tickets issued on or before: | August 25, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
News
Delta is offering a close look at the processes and products that provide an industry-leading approach to cleanliness.
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Exception Policies
| Date(s) of Impacted travel: | August 23, 2020 through August 24, 2020 |
| Applicable to tickets issued on or before: | August 23, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 24, 2020 |
| Applicable to tickets issued on or before: | August 22, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 22, 2020 through August 23, 2020 | |
| Applicable to tickets issued on or before: | August 22, 2020 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 22, 2020 | |
| Applicable to tickets issued on or before: | August 21, 2020 | |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
News
Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season.
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Policy Updates
Delta has updated its Canadian and International Contracts of Carriage. Effective for tickets issued on/after August 17, 2020, Rule 240 of the Canadian Contract of Carriage and Rule 20 of the International Contract of Carriage have been amended and refunds for delayed flights will only be provided on passenger request if the delay is 120 minutes or more.
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Exception Policies
| Date(s) of Impacted travel: | August 04, 2020 through August 05, 2020 | |
| Applicable to tickets issued on or before: | August 03, 2020 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 03, 2020 through August 04, 2020 |
| Applicable to tickets issued on or before: | August 01, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
News
Delta’s 2019 Corporate Responsibility Report focuses on safety, sustainability, employees and customers.
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Exception Policies
| Date(s) of Impacted travel: | August 01, 2020 through August 02, 2020 |
| Applicable to tickets issued on or before: | July 31, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
Exception Policies
| Date(s) of Impacted travel: | July 29, 2020 through July 31, 2020 |
| Applicable to tickets issued on or before: | July 29, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
Exception Policies
| Date(s) of Impacted travel: | July 29, 2020 through July 31, 2020 |
| Applicable to tickets issued on or before: | July 29, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
Exception Policies
| Date(s) of Impacted travel: | July 25, 2020 through July 27, 2020 |
| Applicable to tickets issued on or before: | July 25, 2020 |
| Affected Area(s) to/from/through the following: |
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All Exception Policies >
News
Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.
All News >
Policy Updates
Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.
All Policy Updates >
News
Industry leaders in health and travel formalize partnership to transform the future of safe flying.
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News
Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.
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News
As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.
All News >
News
Ed Bastian updated shareholders on our commitment to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.
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News
Requiring that customers wear masks is an extension of our safety commitment, and enforcement is a responsibility we take seriously.
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News
Learn about the latest on safety and cleanliness from Bill Lentsch, Delta’s Chief Customer Experience Officer
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News
Starting July 8, Delta will suspend service at 11 stations with very low customer demand.
All News >
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