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Policy Updates
Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.
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Industry leaders in health and travel formalize partnership to transform the future of safe flying.
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Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.
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As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.
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Ed Bastian updated shareholders on our commitment to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.
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Requiring that customers wear masks is an extension of our safety commitment, and enforcement is a responsibility we take seriously.
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Learn about the latest on safety and cleanliness from Bill Lentsch, Delta’s Chief Customer Experience Officer
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Starting July 8, Delta will suspend service at 11 stations with very low customer demand.
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Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.
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Delta is offering the highest standards in cleanliness and safety so we’re ready for you when you're ready to fly again.
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During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.
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Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.
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Delta Air Lines and LATAM Airlines have signed a trans-American Joint Venture Agreement that, once approved, will combine the carriers’ highly complementary route networks between North and South America.
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Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.
Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through September 30, 2020 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through September 30, 2020 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.
Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through June 30, 2020 |
| Applicable to tickets issued on or before: | April 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through June 30, 2020 |
| Applicable to tickets issued on or before: | April 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.
Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | April 03, 2020 |
| Affected Area(s) to/from/through the following: |
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Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.
Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | April 03, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 17, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 21, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 17, 2020 through April 30, 2020 |
| Applicable to tickets issued on or before: | March 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 12, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 15, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 12, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 14, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.
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Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.
Exception Policies
| Date(s) of Impacted travel: | March 12, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 13, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 12, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 12, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 11, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 09, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 24, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 09, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through April 30, 2020 |
| Applicable to tickets issued on or before: | March 09, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 06, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | January 24, 2020 through May 31, 2020 |
| Applicable to tickets issued on or before: | March 06, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 05, 2020 through March 08, 2020 |
| Applicable to tickets issued on or before: | March 03, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through March 31, 2020 |
| Applicable to tickets issued on or before: | March 03, 2020 |
| Affected Area(s) to/from/through the following: |
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