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Policy Updates

Effective immediately and until further notice, Delta is restricting name changes and name corrections for travel between the U.S. and China.

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News

Industry leaders in health and travel formalize partnership to transform the future of safe flying.

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Exception Policies

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

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News

Ed Bastian updated shareholders on our commitment to superior cleanliness, more space and safer service so customers can travel with confidence. Read a comprehensive rundown of what we're doing.

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News

Requiring that customers wear masks is an extension of our safety commitment, and enforcement is a responsibility we take seriously.

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News

Learn about the latest on safety and cleanliness from Bill Lentsch, Delta’s Chief Customer Experience Officer

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News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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Exception Policies

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News

Delta is offering the highest standards in cleanliness and safety so we’re ready for you when you're ready to fly again.

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News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

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News

Delta Air Lines and LATAM Airlines have signed a trans-American Joint Venture Agreement that, once approved, will combine the carriers’ highly complementary route networks between North and South America.

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News

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News

Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.

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News

Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.

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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
All Exception Policies >

News

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
All Exception Policies >

Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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