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Exception Policies

Liberia International Airport Closure - Bulletin 1
Date(s) of Impacted travel: November 18, 2024 through November 21, 2024
Applicable to tickets issued on or before: November 18, 2024
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
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Exception Policies

Tropical Depression Nineteen - Bulletin 1
Date(s) of Impacted travel: November 14, 2024 through November 17, 2024
Applicable to tickets issued on or before: November 14, 2024
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
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Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

All Policy Updates >

Exception Policies

Tropical Storm Rafael - Bulletin 1
Date(s) of Impacted travel: November 05, 2024 through November 07, 2024
Applicable to tickets issued on or before: November 05, 2024
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
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Exception Policies

Typhoon Kong-Rey - Bulletin 1
Date(s) of Impacted travel: October 30, 2024 through October 31, 2024
Applicable to tickets issued on or before: October 29, 2024
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
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Policy Updates

How Delta is complying with the new DOT refund rules

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.

All Policy Updates >

Exception Policies

Israel Security Situation - Bulletin 10
Date(s) of Impacted travel: October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before: October 15, 2024
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
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News

Israel Security Situation - Refund Update

Delta has made the difficult decision to suspend service to Tel Aviv (TLV) through March 31, 2025, due to ongoing safety concerns. For travel agency tickets issued for travel between October 7, 2023 and October 31, 2024, Delta will process refunds on all wholly unused and the unused portion of partially used tickets, including any prepaid fees for unused ancillary services. To avoid having Delta process the refund, agencies must reissue or refund tickets no later than Wednesday, October 23, 2024.

All News >

Exception Policies

Israel Security Situation - Bulletin 10 - Update
Date(s) of Impacted travel: October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before: October 15, 2024
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
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Exception Policies

Sarasota Infrastructure - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 24, 2024
Applicable to tickets issued on or before: October 13, 2024
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
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Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2
Date(s) of Impacted travel: October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before: October 10, 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
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Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before: October 09, 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Hurricane Milton - Florida - Bulletin 3
Date(s) of Impacted travel: October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before: October 08, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Hurricane Milton - Florida - Bulletin 2
Date(s) of Impacted travel: October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before: October 07, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Tropical Storm Milton - Florida - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 09, 2024
Applicable to tickets issued on or before: October 06, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
All Exception Policies >

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4
Date(s) of Impacted travel: September 28, 2024 through October 31, 2024
Applicable to tickets issued on or before: October 02, 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
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Exception Policies

Typhoon Krathon - Bulletin 1
Date(s) of Impacted travel: October 01, 2024 through October 03, 2024
Applicable to tickets issued on or before: September 30, 2024
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
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Exception Policies

Asheville/Valdosta Flooding - Bulletin 3
Date(s) of Impacted travel: September 28, 2024 through October 15, 2024
Applicable to tickets issued on or before: September 30, 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
All Exception Policies >

Exception Policies

Asheville Flooding - Bulletin 2
Date(s) of Impacted travel: September 28, 2024 through October 01, 2024
Applicable to tickets issued on or before: September 29, 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
All Exception Policies >

Exception Policies

Asheville Flooding - Bulletin 1
Date(s) of Impacted travel: September 28, 2024 through September 30, 2024
Applicable to tickets issued on or before: September 28, 2024
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
All Exception Policies >

Exception Policies

Tropical Storm Helene - Bulletin 4
Date(s) of Impacted travel: September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before: September 26, 2024
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Cincinnati, OH (CVG)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tri-Cities, TN (TRI)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Tropical Storm Helene - Atlanta - Bulletin 1
Date(s) of Impacted travel: September 27, 2024
Applicable to tickets issued on or before: September 25, 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Tropical Storm Helene – Bulletin 3
Date(s) of Impacted travel: September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before: September 25, 2024
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
All Exception Policies >

Exception Policies

Tropical Storm Helene - Bulletin 2
Date(s) of Impacted travel: September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before: September 24, 2024
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • Fort Walton Beach, FL (VPS)
All Exception Policies >

Exception Policies

Tropical Storm Helene - Bulletin 1
Date(s) of Impacted travel: September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before: September 23, 2024
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • Fort Walton BeaCNch, FL (VPS)
All Exception Policies >

Exception Policies

Israel Security Situation - Bulletin 9
Date(s) of Impacted travel: October 07, 2023 through December 31, 2024
Applicable to tickets issued on or before: September 19, 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
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Exception Policies

Typhoon Bebinca - Bulletin 1
Date(s) of Impacted travel: September 14, 2024 through September 16, 2024
Applicable to tickets issued on or before: September 13, 2024
Affected Area(s) to/from/through the following:
  • Shanghai, CN (PVG)
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Exception Policies

Tropical Storm Francine - Bulletin 2
Date(s) of Impacted travel: September 10, 2024 through September 13, 2024
Applicable to tickets issued on or before: September 11, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
All Exception Policies >

Exception Policies

Tropical Storm Francine - Bulletin 1
Date(s) of Impacted travel: September 10, 2024 through September 11, 2024
Applicable to tickets issued on or before: September 09, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
All Exception Policies >

Exception Policies

Israel Security Situation - Bulletin 8
Date(s) of Impacted travel: October 07, 2023 through October 31, 2024
Applicable to tickets issued on or before: August 21, 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
All Exception Policies >

Exception Policies

Israel Security Situation - Bulletin 7
Date(s) of Impacted travel: October 07, 2023 through September 30, 2024
Applicable to tickets issued on or before: August 19, 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
All Exception Policies >

Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: August 18, 2024 through August 19, 2024
Applicable to tickets issued on or before: August 17, 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Hurricane Ernesto- Bulletin 1
Date(s) of Impacted travel: August 16, 2024 through August 17, 2024
Applicable to tickets issued on or before: August 14, 2024
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Typhoon Ampil - Bulletin 1
Date(s) of Impacted travel: August 15, 2024 through August 16, 2024
Applicable to tickets issued on or before: August 13, 2024
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
All Exception Policies >

Exception Policies

Tropical Storm Ernesto - Bulletin 1
Date(s) of Impacted travel: August 12, 2024 through August 15, 2024
Applicable to tickets issued on or before: August 12, 2024
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
All Exception Policies >

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1
Date(s) of Impacted travel: August 07, 2024 through August 09, 2024
Applicable to tickets issued on or before: August 07, 2024
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
All Exception Policies >

Exception Policies

Israel Security Situation - Bulletin 6
Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: August 05, 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
All Exception Policies >

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1
Date(s) of Impacted travel: August 05, 2024 through August 07, 2024
Applicable to tickets issued on or before: August 05, 2024
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
All Exception Policies >

Exception Policies

Tropical Depression Four - Bulletin 1
Date(s) of Impacted travel: August 03, 2024 through August 05, 2024
Applicable to tickets issued on or before: August 03, 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
All Exception Policies >

Exception Policies

Israel Security Situation - Bulletin 5
Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: July 31, 2024
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
All Exception Policies >

News

What Delta is doing to make things right for your travelers impacted by global IT outage

Following the global IT outage and resulting operational disruption, Delta is continuing to offer your travelers several customer-focused options to ease the travel experience and make things right.

All News >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6
Date(s) of Impacted travel: July 19, 2024 through July 28, 2024
Applicable to tickets issued on or before: July 23, 2024
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
All Exception Policies >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5
Date(s) of Impacted travel: July 19, 2024 through July 23, 2024
Applicable to tickets issued on or before: July 22, 2024
Affected Area(s) to/from/through the following:

All DL-Operated flights 
All Exception Policies >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4
Date(s) of Impacted travel: July 19, 2024 through July 22, 2024
Applicable to tickets issued on or before: July 21, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
All Exception Policies >

News

Minor and UMNR Embargo for Delta Systemwide

Due to an earlier vendor technology issue, unaccompanied minor travel is currently paused through Tuesday, July 23. Minors and UMNRs already booked will not be able to travel.

All News >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: July 19, 2024 through July 21, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
All Exception Policies >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2
Date(s) of Impacted travel: July 19, 2024 through July 20, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
All Exception Policies >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: July 19, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
All Exception Policies >

Exception Policies

Eastern U.S. Weather
Date(s) of Impacted travel: July 17, 2024 through July 18, 2024
Applicable to tickets issued on or before: July 17, 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Hurricane Beryl - Texas - Bulletin 1
Date(s) of Impacted travel: July 07, 2024 through July 09, 2024
Applicable to tickets issued on or before: July 05, 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
All Exception Policies >
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