Delta Provides Additional Flexibility with an Irregular Operations Rebooking Policy for Travel Agency Partners   

Delta is providing additional flexibility for our Travel Agency partners with an Irregular Operations Rebooking Policy, to assist customers with reaccommodation options when an irregular operations event occurs. This policy is effective for travel on/after July 1, 2022.

Delta’s Irregular Operations Rebooking Policy for Travel Agency Partners

  • The new flight may be rebooked in the same O&D or alternates within 100 Mile radius of the original flight
  • Rebook the new flight in the same Class of Service; if same Class of Service is not available, the new flight may be rebooked in the same Cabin (Cabin to Cabin)
    • For Main Cabin fares - If the same Class of Service is not available, rebook in the next available class of service, up to Y Class
    • All other cabins – The new flight may be rebooked in the same Class of Service if available, or the next available class of service, same cabin
  • The new flight may be rebooked two days before or two days after the original flight date (+/- 2 days)
  • Reaccommodations must be on a DL-marketed flight that is operated by DL or DL-Connection
    • Customers may also rebook on a JV Partner AF, KL, VS for same day travel; confirm in the highest booking code in the same cabin for the operating carrier

Prior to July 1, 2022, Travel Agents were required to contact Global Sales Support or Delta Reservations to assist with all irregular operations reaccommodations.

Complete details for Delta’s Irregular Operations Rebooking Policy for Travel Agency Partners can be found on the Delta Professional Travel Agency website. 

Delta’s Irregular Operations Rebooking Policy is subject to change at any time without notice in Delta’s sole discretion.  

 
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