Electronic Miscellaneous Document – Standalone (EMD-S)    Updated September 23, 2016


What is an Electronic Miscellaneous Document (EMD)

The Electronic Miscellaneous Document (EMD) is the industry standard document for fulfillment of Optional Services.  It is also the replacement document for all existing miscellaneous documents such as MCO, MPD, tour order, etc., for travel agencies that participate in the IATA Billing and Settlement Plan (BSP).

There are two types of EMDs, Electronic Miscellaneous Document-Standalone (EMD-S) and Electronic Miscellaneous Document-Associated (EMD-A).

The EMD-A is the industry standard designation for an EMD that is automatically associated to a specific flight coupon on an electronic ticket.

The EMD-S is the industry standard designation of an EMD that is issued as a standalone service/fee and not automatically associated to a specific flight coupon on an electronic ticket.

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Background

EMD implementation is part of an IATA Simplifying the Business program called e-services, endorsed by IATA Board of Governors.

Since 2009, IATA Board of Governors endorsed the replacement in IATA BSP (for GDS agents sales) of current Virtual Miscellaneous Charge Orders (vMCO) and Virtual Miscellaneous Multi-purpose Documents (vMPD) at the end of 2013 by 100% EMD. This means that starting 2014, vMCO and vMPD should not be processed anymore by IATA BSP. At the beginning of November 2013, IATA confirmed the sunset of vMCO documents in January 2014 and announced a delay to sunset the vMPD until November 2014. vMCO documents have been removed from IATA BSP as of January 2014, and vMPD documents have been removed from IATA BSP as of June 30, 2014.

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Delta EMD-S Products and Activation Plan for BSP Agencies

BSP travel agencies may begin using Delta’s Electronic Miscellaneous Document-Standalone (EMD-S) for the following Delta services and fees:

  • Change Fee
  • Cancellation Fee
  • Group Deposit
  • Residual Value Refundable Balance Certificate

In the event a GDS does not prepopulate the GDS mask with the appropriate transaction code, please use the following transaction codes:

Change Fee

Cancellation Fee

Group Deposit

Residual Value
Refundable Balance

Code 992

Code 995

Code 997

Code 996


EMD-S Implementation  
  • IATA BSPLink will no longer provide the ability to issue vMPD documents. Electronic Miscellaneous Document-Standalone (EMD-S) is now required for all locations.

  • If Delta offers the EMD-S product in an agency’s BSP region and through their GDS, agencies should use their own systems to issue documents for:
    • Change fees,
    • Cancellation fees
    • Group deposits
    • Residual Value Refundable Balance (See chart below for GDSs that are activated to issue these documents)
      • There is no need to contact Delta for these transaction types
  • If the EMD-S product is not available in an agency’s BSP region, for a GDS and/or for a specific transaction, travel agents must contact Delta to process the EMD transaction.
  • Travel agents must contact Delta for all Residual Value Non-Refundable1 transactions regardless of whether or not the EMD-S document is available in their region or GDS.

  • FareLogix and TravelSky must contact Delta to issue all EMD transaction types, until further notice.

  • ARC locations will not have access to Delta EMD transactions at this time.

1 Residual Value Non-Refundable Fare = For conditions such as downgrades, fare rule allowances and contractual agreements that allow residual value from a non-refundable fare.

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Residual Value Refundable Balance EMD-S

Delta began accepting Residual Value Refundable Balance EMD-S transactions from BSP travel agencies once the agency hosted GDS is activated.  Activation dates or planned dates for activation for participating GDSs are shown in the table below.

Once the EMD-S transaction is activated, if a reissue results in a refundable balance, the GDS will automatically process a Residual Value Refundable Balance EMD-S document during the reissue process.  Please note: In the event a GDS does not prepopulate the GDS mask, the transaction code for a Residual Value Refundable Balance EMD-S is 996.

Activation dates for participating GDSs

GDS

Activation Date


Apollo
Galileo
Worldspan


May 10, 2016


Axess


March 30, 2016


Sabre
 Abacus
Infini


December 15, 2016


Amadeus


November 30, 2016

 

Please note: Prior to activation, please contact Delta for assistance to issue a Residual Value Refundable Balance EMD-S document (see Delta Contact Information below). Once the agency hosted GDS has been activated to process Refundable Balance EMD-S transactions, travel agents may contact their GDS help desk or BSPLink help desk if they require assistance with a transaction.

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Delta Contact Information

Please contact Delta Reservations at 404-715-2926 regarding the processing of EMD-S transactions if:

  • Your GDS has not implemented EMD-S
  • For all Residual Value Non-Refundable Balance Transactions

Travel agents who normally contact Delta Sales Support or a local Delta support office should continue to do so.

Please provide the following information when contacting Delta:
  • Customer Name as shown on the ticket (or Group Name for Group Deposit)
  • Transaction Type:

    • Change Fee

    • Cancellation Fee

    • Group Deposit

    • Residual value - Refundable Fare

    • Residual value -  Non- Refundable Fare
  • Agency IATA number
  • Amount to be collected (provide currency if not USD)
  • Credit Card number and expiration date
  • “Issued in connection with” ticket number
  • Email address where receipt/confirmation should be sent
  • Name of Group for Group deposits

For all other questions, please contact Delta Sales Support or Delta Reservation for assistance.

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EMD-S Implementation Summary

  • If Delta offers the EMD-S product in your BSP region and your GDS has implemented access to the document, agencies should use their own systems to issue documents for change fees, cancellation fees, group deposits and Residual Value Refundable Balance transactions.  There is no need to contact Delta for these transaction types.
  • If the EMD-S product is not available through your GDS and/or for a specific transaction, travel agents must contact Delta to process the EMD transaction.
  • Travel agents must contact Delta for all Residual Value Non-Refundable transactions even if the EMD-S document is available in your region and/or available to issue through the GDS.

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Questions

For questions regarding the issuance of an EMD-S, travel agencies may contact their GDS help desk or the BSPLink help desk for assistance.

All other questions please contact Delta Sales Support or Delta Reservations for assistance.

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What does EMD-S mean?

“Electronic Miscellaneous Document-Standalone”.  This is the industry standard designation of an EMD, issued as a standalone service/fee, and not automatically associated to a specific flight coupon on an electronic ticket.      


When I issue a Delta EMD-S from my GDS for a change fee or cancellation fee, will Delta’s audit system know which ticket the fee was collected for?               

Yes, agencies are required to enter the “Issued in Connection with” field in the EMD
screen.  This will ensure all accounting/audit systems cross-reference the transactions.


When can I start using Delta’s new EMD-S products using the GDS?              

All products (except Residual Value) will be available as soon as your host GDS is activated.


Are agencies required to call Delta to assist any/all of these transactions?

No.  If Delta offers the EMD-S product in your BSP region for:  change fees, cancellation fees, group deposits and Residual Value Refundable Balance, agencies may use their own systems.  There is no need to contact Delta for these transaction types.


Will the agency and/or customer receive a receipt for payment for any Delta issued fees/services?

Yes, the agency can provide an email address, for the agency and/or customer, and Delta will send the payment confirmation via an email receipt.


What information does the agency need to provide to Delta to support the Delta issued transactions?
  • Customer Name as shown on the ticket (or Group Name for Group Deposit)

  • Transaction Type:

    • Change Fee

    • Cancellation Fee

    • Group Deposit

    • Residual value - Refundable Fare

    • Residual value -  Non- Refundable Fare
       
  • Agency IATA number

  • Amount to be collected (provide currency if not USD)

  • Credit Card number and expiration date

  • “Issued in connection with” ticket number
  • Email address where receipt/confirmation should be sent

  • Name of Group for Group deposits
 
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