Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through March 31, 2021 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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News
To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.
Exception Policies
| Date(s) of Impacted travel: | September 21, 2020 |
| Applicable to tickets issued on or before: | September 19, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.
Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 17, 2020 |
| Applicable to tickets issued on or before: | September 15, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 14, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 14, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 13, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 13, 2020 through September 16, 2020 |
| Applicable to tickets issued on or before: | September 12, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | September 06, 2020 through September 07, 2020 |
| Applicable to tickets issued on or before: | September 05, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Incheon International Airport, the hub of the Delta and Korean Air joint venture, has received Airport Health Accredidation under the Airports Council International programme. Incheon Airport is the first in the Asia-Pacific region to receive this recognition, a testament to the efforts of Incheon, in partnership with Delta and Korean Air.
Exception Policies
| Date(s) of Impacted travel: | March 01, 2020 through March 31, 2021 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | February 25, 2020 through March 31, 2021 |
| Applicable to tickets issued on or before: | April 17, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.
Exception Policies
| Date(s) of Impacted travel: | September 02, 2020 through September 03, 2020 |
| Applicable to tickets issued on or before: | August 31, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 30, 2020 |
| Applicable to tickets issued on or before: | August 30, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 28, 2020 |
| Applicable to tickets issued on or before: | August 27, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 28, 2020 |
| Applicable to tickets issued on or before: | August 26, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 27, 2020 |
| Applicable to tickets issued on or before: | August 25, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 25, 2020 through August 27, 2020 |
| Applicable to tickets issued on or before: | August 25, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta is offering a close look at the processes and products that provide an industry-leading approach to cleanliness.
Exception Policies
| Date(s) of Impacted travel: | August 23, 2020 through August 24, 2020 |
| Applicable to tickets issued on or before: | August 23, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 24, 2020 |
| Applicable to tickets issued on or before: | August 22, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 22, 2020 through August 23, 2020 | |
| Applicable to tickets issued on or before: | August 22, 2020 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 22, 2020 | |
| Applicable to tickets issued on or before: | August 21, 2020 | |
| Affected Area(s) to/from/through the following: |
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News
Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season
News
Delta Air Lines today announced it will add two weekly flights between the U.S. and China starting Aug. 24 to meet increased customer demand and a rebound in travel.
Exception Policies
| Date(s) of Impacted travel: | August 04, 2020 through August 05, 2020 | |
| Applicable to tickets issued on or before: | August 03, 2020 | |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 03, 2020 through August 04, 2020 |
| Applicable to tickets issued on or before: | August 01, 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | August 01, 2020 through August 02, 2020 |
| Applicable to tickets issued on or before: | July 31, 2020 |
| Affected Area(s) to/from/through the following: |
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News
The airline continues fine-tuning its schedule following surges in COVID-19 cases that have slowed demand.
News
Expanded waivers join new capability to automatically block adjacent seats when booking
Exception Policies
| Date(s) of Impacted travel: | July 29, 2020 through July 31, 2020 |
| Applicable to tickets issued on or before: | July 29, 2020 |
| Affected Area(s) to/from/through the following: |
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News
These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.
Exception Policies
| Date(s) of Impacted travel: | July 29, 2020 through July 31, 2020 |
| Applicable to tickets issued on or before: | July 29, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta earned the top spot among domestic carriers in the TPG 2020 Best Airlines Report that ranked airlines based on how they’ve been supporting customers since the onset of the COVID-19 crisis. The Points Guy, a leading digital outlet focused on travel, stated that “Delta again comes out on top” across categories that included ticket flexibility, cleanliness and overall passenger safety.
Exception Policies
| Date(s) of Impacted travel: | July 25, 2020 through July 27, 2020 |
| Applicable to tickets issued on or before: | July 25, 2020 |
| Affected Area(s) to/from/through the following: |
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News
Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.
News
Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.
News
Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.
News
Seven Clubs to reopen in July as travel demand increases – with more to come.
News
While Delta has committed to a superior level of cleanliness, more space and safer service to ensure customers can travel with confidence, we’re also continuing to offer added flexibility if their travel plans change during the COVID-19 pandemic. That’s why we’re extending our change fee waiver for new flights purchased through July 31, providing customers the option to change their plans without a fee for a year from the date of purchase.
News
Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.
News
Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.
News
Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.
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1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24
