EXCEPTION POLICIES
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Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 20, 2019
Applicable to tickets issued on or before: February 19, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 2
Date(s) of Impacted travel: February 11, 2019 through February 22, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 11, 2019 through February 12, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Haiti Civil Unrest - Bulletin 1
Date(s) of Impacted travel: February 11, 2019 through February 15, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 11, 2019 through February 12, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 3
Date(s) of Impacted travel: February 09, 2019 through February 13, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Northeast US Weather - Bulletin 2
Date(s) of Impacted travel: February 12, 2019 through February 13, 2019
Applicable to tickets issued on or before: February 10, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast US Weather - Bulletin 1
Date(s) of Impacted travel: February 12, 2019
Applicable to tickets issued on or before: February 10, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 08, 2019 through February 11, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Amsterdam Winds - Bulletin 1
Date(s) of Impacted travel: February 09, 2019
Applicable to tickets issued on or before: February 09, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 08, 2019 through February 09, 2019
Applicable to tickets issued on or before: February 08, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Brussels Industrial Action - Bulletin 1
Date(s) of Impacted travel: February 13, 2019
Applicable to tickets issued on or before: February 08, 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
Read more >

Exception Policies

Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 08, 2019 through February 09, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

News

Delta Enjoys 6th Straight Year Ranked Among World’s Most Admired

Delta has again landed prominently among the world's leading brands after being named today as one of Fortune magazine's Top 50 Most Admired Companies for the sixth consecutive year.

read more >

Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 07, 2019 through February 08, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 06, 2019 through February 07, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
Read more >

Exception Policies

Great Lakes Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 05, 2019 through February 06, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Great Lakes Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 05, 2019 through February 06, 2019
Applicable to tickets issued on or before: February 04, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read more >

Exception Policies

Munich Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 03, 2019
Applicable to tickets issued on or before: February 03, 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
Read more >

Exception Policies

Amsterdam Weather Conditions - Bulletin 1
Date(s) of Impacted travel: February 02, 2019
Applicable to tickets issued on or before: February 02, 2019
Affected Area(s) to/from/through the following:

Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Minneapolis and St Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 03, 2019 through February 04, 2019
Applicable to tickets issued on or before: February 01, 2019
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 31, 2019 through February 01, 2019
Applicable to tickets issued on or before: January 31, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: January 30, 2019
Applicable to tickets issued on or before: January 29, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 29, 2019 through January 30, 2019
Applicable to tickets issued on or before: January 28, 2019
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 29, 2019 through January 30, 2019
Applicable to tickets issued on or before: January 27, 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Cleveland, OH (CLE)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC,  Canada (YUL)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 29, 2019 through January 30, 2019
Applicable to tickets issued on or before: January 27, 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 28, 2019
Applicable to tickets issued on or before: January 27, 2019
Affected Area(s) to/from/through the following:
  • Chicago, IL - Midway (MDW)
  • Chicago, IL - O’Hare (ORD)
Read more >

Exception Policies

Detroit Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2019 through January 23, 2019
Applicable to tickets issued on or before: January 22, 2019
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Chicago Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2019 through January 23, 2019
Applicable to tickets issued on or before: January 22, 2019
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
Read more >

Exception Policies

Paris Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 22, 2019 through January 23, 2019
Applicable to tickets issued on or before: January 21, 2019
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Paris Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2019
Applicable to tickets issued on or before: January 21, 2019
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short and Medium Haul Flights to and from Paris CDG and Orly ORY
Read more >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2019
Applicable to tickets issued on or before: January 20, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 19, 2019 through January 20, 2019
Applicable to tickets issued on or before: January 18, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

News

Delta to Debut First Aircraft with all Four Seat Experiences, Beginning March 2019

Customers booking travel on select transpacific routes will be able to choose from all four branded seat products – Delta One suites, Delta Premium Select, Delta Comfort+® and Main Cabin – for the first time on board retrofitted 777 aircraft.

read more >

Exception Policies

Northeast Region Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 19, 2019 through January 20, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Central Plains and Ohio Valley Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 18, 2019 through January 19, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
Read more >

Exception Policies

Nairobi Security Situation - Bulletin 1
Date(s) of Impacted travel: January 15, 2019 through January 18, 2019
Applicable to tickets issued on or before: January 15, 2019
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
Read more >

Exception Policies

German Industrial Action - Bulletin 3
Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 14, 2019
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

German Industrial Action - Bulletin 2
Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Germany Industrial Action - Bulletin 1
Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 11, 2019 through January 12, 2019
Applicable to tickets issued on or before: January 11, 2019
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Italy Air Traffic Control Industrial Action - Bulletin 1
Date(s) of Impacted travel: January 11, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

Exception Policies

German Industrial Action - Bulletin 1
Date(s) of Impacted travel: January 10, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 2
Date(s) of Impacted travel: January 08, 2019 through January 09, 2019
Applicable to tickets issued on or before: January 07, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: January 08, 2019
Applicable to tickets issued on or before: January 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Southern Germany Snowfall - Bulletin 1
Date(s) of Impacted travel: January 05, 2019 through January 06, 2019
Applicable to tickets issued on or before: January 05, 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
Read more >

News

Tram Service Interruption at Detroit's McNamara Terminal

The tram system in Detroit Metropolitan Airport's McNamara Terminal is undergoing upgrades to improve reliability, safety and efficiency of the trams. Phase three of the project will begin on Jan. 8, causing both trams to be out of service until early April.

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Exception Policies

Northern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 26, 2018 through December 27, 2018
Applicable to tickets issued on or before: December 24, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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