EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
VIEW ALL
COVID-19 (CORONAVIRUS) UPDATES
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
Read More  >
news & updates
Show Only:

Exception Policies

Coronavirus Situation – Change Fee– Bulletin 3

Read more >

Exception Policies

Coronavirus Situation – All U.S. Domestic Travel – Bulletin 2
Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Coronavirus Situation – All International Travel – Bulletin 1
Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Coronavirus Situation – All U.S. Domestic Travel – Bulletin 1
Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Coronavirus Situation - Latin America and the Caribbean - Bulletin 4
Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Coronavirus Situation - Australia - Bulletin 1
Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
Read more >

Exception Policies

Coronavirus Situation - Latin America and the Caribbean - Bulletin 3
Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Coronavirus Situation - Israel - Bulletin 1
Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
Read more >

Exception Policies

Coronavirus Situation - Transatlantic Travel - Bulletin 8
Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

Exception Policies

Coronavirus Situation - Latin America - Bulletin 2
Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
Read more >

Exception Policies

Coronavirus Situation – El Salvador Bulletin - 1
Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
Read more >

News

Coronavirus: 3 Things to Know When Traveling with a Delta Partner Airline

Delta's 10 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

read more >

Exception Policies

Coronavirus Situation in Europe - Bulletin 7
Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

News

Delta Actions to Address Financial Impact of COVID-19

In addition to the significant efforts under way to protect the health and safety of its customers and employees, Delta Air Lines is announcing additional steps to address the financial impact of the COVID-19 (coronavirus) outbreak.

read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 6
Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Coronavirus Situation - Bulletin 6
Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Coronavirus Situation - Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
Read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 5
Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Coronavirus Situation - Bulletin 5
Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Coronavirus Situation – Change Fee – Bulletin 2

Read more >

News

Delta Reduces Japan Flight Schedule due to COVID-19

Delta will reduce its weekly flying schedule to Japan through April 30 and suspend summer seasonal service between Seattle and Osaka for 2020 in response to reduced demand due to COVID-19 (coronavirus).

read more >

Exception Policies

France ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Coronavirus Situation – International Travel - Bulletin 2
Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

Exception Policies

Coronavirus Situation – International Travel - Bulletin 1
Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

News

Delta Waives Change Fees for International Travel Due to Coronavirus Concerns

Delta will waive change fees for all flights booked between March 1-31 to any international destination the airline serves.

read more >

Exception Policies

Coronavirus Situation – Change Fee - Bulletin 1

Read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 4
Date(s) of Impacted travel: February 25, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 01, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 3
Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 27, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 2
Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 26, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

News

Delta Reduces Flight Schedule to South Korea Following Coronavirus Outbreak

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

read more >

Exception Policies

Coronavirus Situation in Italy - Bulletin 1
Date(s) of Impacted travel: February 25, 2020 through March 02, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
Read more >

Exception Policies

HOP! Pilots Union Industrial Action - Bulletin 1
Date(s) of Impacted travel: February 27, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

Exception Policies

Coronavirus Situation - Bulletin 4
Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: February 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Chicago Area Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 25, 2020 through February 26, 2020
Applicable to tickets issued on or before: February 23, 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

HOP! Pilots Union Industrial Action - Bulletin 1
Date(s) of Impacted travel: February 24, 2020
Applicable to tickets issued on or before: February 20, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: February 20, 2020
Applicable to tickets issued on or before: February 18, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

São Paulo Floods - Bulletin 1
Date(s) of Impacted travel: February 10, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 10, 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
Read more >

Exception Policies

Paris Weather - Bulletin 1
Date(s) of Impacted travel: February 09, 2020 through February 10, 2020
Applicable to tickets issued on or before: February 09, 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
Read more >

Exception Policies

Northern Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Northern Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: February 09, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 07, 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Upper Northeast U.S. and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 07, 2020 through February 08, 2020
Applicable to tickets issued on or before: February 06, 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
Read more >

News

Innovation, Social Responsibility Land Delta No. 19 on World’s Most Admired List

Delta was named one of Fortune magazine’s Top 50 Most Admired Companies for the seventh consecutive year due to its leadership in social responsibility, innovation, culture and more.

read more >

Exception Policies

French Industrial Action - Bulletin 1
Date(s) of Impacted travel: February 06, 2020 through February 07, 2020
Applicable to tickets issued on or before: February 04, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

South Central Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 05, 2020
Applicable to tickets issued on or before: February 03, 2020
Affected Area(s) to/from/through the following:
  • Dallas-Fort Worth, TX (DFW)
  • Dallas-Love Field, TX (DAL)
  • Oklahoma City, OK (OKC)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Salt Lake City Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 03, 2020
Applicable to tickets issued on or before: February 02, 2020
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

News

UPDATE: Following New U.S. HHS Requirements, Delta Advances Plans to Temporarily Suspend All U.S.-China Flying

Delta has made the decision to accelerate its plan to temporarily suspend flights between the U.S. and China to Feb. 2 following updated U.S. Health and Human Services screening protocols that will go into effect on Feb. 2. The last China-bound flight departing the U.S. will leave on Saturday, Feb. 1 with the last return flight back to the U.S. departing China on Feb. 2.

read more >

News

Delta to Temporarily Suspend all Flying Between China and the U.S.

Delta has decided to temporarily suspend all flying between China and the U.S. beginning Feb. 6 through April 30 due to ongoing concerns related to the coronavirus. Between now and Feb. 5, Delta will continue to operate flights to ensure customers looking to exit China have options to do so.

read more >

News

Delta to Temporarily Reduce Flight Schedule Between China and U.S., Continues to Offer Waiver for Customers

Delta is temporarily reducing the number of weekly flights it operates between China and the U.S. due to significantly reduced customer demand prompted by global health concerns related to Coronavirus.

read more >

Exception Policies

Coronavirus Situation in China - Bulletin 3
Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: January 29, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (January 2020)
99.1%
Delta Air Lines
97.4%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (January 2020)
77.6%
Delta Air Lines
72.1%
United
68.8%
American
MISHANDLED BAGS
per 1,000 passengers2 (November 2019)
3.80
Delta Air Lines
5.13
United
7.20
American

1Based on January 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on November 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 02/20

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.