EXCEPTION POLICIES
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COVID-19 (CORONAVIRUS) UPDATES
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
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News

While Delta has committed to a superior level of cleanliness, more space and safer service to ensure customers can travel with confidence, we’re also continuing to offer added flexibility if their travel plans change during the COVID-19 pandemic. That’s why we’re extending our change fee waiver for new flights purchased through July 31, providing customers the option to change their plans without a fee for a year from the date of purchase.

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Exception Policies

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

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News

Delta has updated its Asia-U.S. cargo-only flights schedule. In June, the airline will fly daily from Seoul-Incheon to Detroit, four-times weekly from Incheon to Los Angeles and offer three weekly flights from Incheon to Atlanta. The flights are transporting essential medical supplies and other goods from Asia to the United States.

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News

Delta will block middle-seat selection, cap cabin seating through Sept. 30

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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News

Customers arriving at a Delta check-in area without a face mask need not worry – they will receive a complimentary care kit to comply with our mask requirement and enjoy an extra layer of protection throughout their travel.

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News

Delta's 9 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

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Exception Policies

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News

Delta employees and customers will experience an extra layer of protection starting May 4, as we require all customers to wear a face mask or appropriate face covering when traveling with us.

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News

Delta is sanitizing every flight at every Delta airport using electrostatic sprayers, an important achievement on our quest to raise the standards for airline cleanliness.

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News

Starting May 13, Delta is increasing its cargo-only flights from Incheon to both Atlanta and Los Angeles to daily operations following increased demand to transport medical supplies and other goods from Asia to the United States. Last month, the airline flew to Atlanta four times weekly and to L.A. three times a week.

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News

Delta recognizes that COVID-19 has had a severe impact on many small-to-medium sized companies’ ability to travel and do business. Considering the current difficult circumstances, Delta is taking steps to offer greater flexibility to its SkyBonus accounts.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

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News

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News

Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

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News

Delta will increase its cargo capacity by utilizing storage areas in the passenger cabin to meet the growing demand to move essential goods around the world during the COVID-19 pandemic.

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News

Delta continues to provide essential service to key cities globally along with essential service throughout the U.S

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News

Delta is operating an increasing number of cargo-only flights to provide safe transportation of essential goods to the U.S.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

As demand for medical supplies continues to grow in the U.S., Delta is expanding its cargo-only flights between the U.S. and Asia to give vital supply lines an even bigger boost.

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News

Keeping our focus on safety, Delta is extending a number of recently announced policies and practices through June 2020.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Delta’s latest response to keeping our customers and crews safe and healthy on board includes temporarily streamlining frequency of food and beverage service, along with in-flight processes, across all long-haul international flights. Customers flying on these routes can expect to still receive meal choices, along with a full selection of beverage offerings.

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News

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
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News

Delta's 10 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

In addition to the significant efforts under way to protect the health and safety of its customers and employees, Delta Air Lines is announcing additional steps to address the financial impact of the COVID-19 (coronavirus) outbreak.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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operational excellence
COMPLETION FACTOR1
FlightStats (January 2020)
99.1%
Delta Air Lines
97.4%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (January 2020)
77.6%
Delta Air Lines
72.1%
United
68.8%
American
MISHANDLED BAGS
per 1,000 passengers2 (November 2019)
3.80
Delta Air Lines
5.13
United
7.20
American

1Based on January 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on November 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 02/20

 
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