EXCEPTION POLICIES
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Exception Policies

Amsterdam Winter Weather - Bulletin 2
Date(s) of Impacted travel: December 15, 2018 through December 17, 2018
Applicable to tickets issued on or before: December 16, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 15, 2018 through December 16, 2018
Applicable to tickets issued on or before: December 15, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

French Industrial Action - Bulletin 1
Date(s) of Impacted travel: December 14, 2018
Applicable to tickets issued on or before: December 12, 2018
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
Read more >

News

Boarding Simplified: Delta Extends Branded Fares to Boarding Order

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Central North Carolina Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 11, 2018
Applicable to tickets issued on or before: December 10, 2018
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
Read more >

Exception Policies

Southeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 09, 2018 through December 10, 2018
Applicable to tickets issued on or before: December 07, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: December 07, 2018 through December 09, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Southern Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 08, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Alaska Earthquake - Bulletin 1
Date(s) of Impacted travel: November 30, 2018 through December 04, 2018
Applicable to tickets issued on or before: November 30, 2018
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
Read more >

News

Booking Class Realignment: Expanding to Additional 2019 Travel Dates

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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News

Delta and Korean Air Collocate in Seattle

Korean Air has relocated into Delta's check-in facilities at Seattle-Tacoma International Airport, making travel more seamless for customers flying from the airport.

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Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: November 26, 2018 through November 28, 2018
Applicable to tickets issued on or before: November 26, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 24, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 23, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
Read more >

Exception Policies

Winter Weather in Paris, France - Bulletin 1
Date(s) of Impacted travel: November 19, 2018 through November 20, 2018
Applicable to tickets issued on or before: November 19, 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
Read more >

Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: November 16, 2018
Applicable to tickets issued on or before: November 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: November 15, 2018
Applicable to tickets issued on or before: November 14, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
Read more >

News

Delta Comfort+® Moves from Premium Economy to Economy Shelf for Transpacific and Transatlantic Markets

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

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Exception Policies

California Wildfires - Bulletin 1
Date(s) of Impacted travel: November 12, 2018 through November 13, 2018
Applicable to tickets issued on or before: November 12, 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
Read more >

News

Booking Class Realignment: Expanding Beyond Seattle Markets

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Brussels Airport Industrial Action - Bulletin 3
Date(s) of Impacted travel: October 26, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Amsterdam Autumn Storm - Bulletin 1
Date(s) of Impacted travel: October 29, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 28, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Brussels Airport Industrial Action - Bulletin 2
Date(s) of Impacted travel: October 26, 2018 through October 29, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Brussels Airport Industrial Action - Bulletin 1
Date(s) of Impacted travel: October 26, 2018 through October 27, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: October 27, 2018
Applicable to tickets issued on or before: October 25, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 2
Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Willa - Bulletin 1
Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
Read more >

Exception Policies

Amsterdam Gusty Winds - Bulletin 1
Date(s) of Impacted travel: October 22, 2018 through October 23, 2018
Applicable to tickets issued on or before: October 22, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Panama City, Florida – Infrastructure – Bulletin 2
Date(s) of Impacted travel: October 12, 2018 through October 20, 2018
Applicable to tickets issued on or before: October 16, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Exception Policies

Panama City, Florida – Infrastructure - Bulletin 1
Date(s) of Impacted travel: October 12, 2018 through October 15, 2018
Applicable to tickets issued on or before: October 12, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Exception Policies

Weather in the United Kingdom and Ireland - Bulletin 1
Date(s) of Impacted travel: October 12, 2018
Applicable to tickets issued on or before: October 11, 2018
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
Read more >

Exception Policies

Hurricane Michael - Bulletin 3
Date(s) of Impacted travel: October 09, 2018 through October 11, 2018
Applicable to tickets issued on or before: October 10, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Hurricane Michael - Bulletin 2
Date(s) of Impacted travel: October 09, 2018 through October 11, 2018
Applicable to tickets issued on or before: October 09, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Hurricane Michael - Bulletin 1
Date(s) of Impacted travel: October 09, 2018 through October 10, 2018
Applicable to tickets issued on or before: October 08, 2018
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
Read more >

News

Delta's Hong Kong Service

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Exception Policies

Typhoon Trami - Bulletin 1
Date(s) of Impacted travel: September 28, 2018 through October 01, 2018
Applicable to tickets issued on or before: September 27, 2018
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Pre-select Meal Program Earns Rave Reviews, Expands to More Delta One Customers

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

read more >

Exception Policies

Industrial Action in Argentina - Bulletin 1
Date(s) of Impacted travel: September 24, 2018 through September 25, 2018
Applicable to tickets issued on or before: September 23, 2018
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: September 21, 2018
Applicable to tickets issued on or before: September 20, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Storm Ali in Northern UK - Bulletin 1
Date(s) of Impacted travel: September 19, 2018
Applicable to tickets issued on or before: September 18, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
Read more >

Exception Policies

NC Coastal Infrastructure - Bulletin 1
Date(s) of Impacted travel: September 17, 2018 through September 19, 2018
Applicable to tickets issued on or before: September 16, 2018
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Typhoon Mangkhut - Bulletin 1
Date(s) of Impacted travel: September 15, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 14, 2018
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
Read more >

Exception Policies

Hurricane Florence - Bulletin 4
Date(s) of Impacted travel: September 11, 2018 through September 17, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Osaka Airport Closure - Bulletin 3
Date(s) of Impacted travel: September 03, 2018 through September 20, 2018
Applicable to tickets issued on or before: September 12, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Hurricane Florence - Bulletin 3
Date(s) of Impacted travel: September 11, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Hurricane Florence - Bulletin 2
Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Tropical Storm Isaac - Bulletin 1
Date(s) of Impacted travel: September 13, 2018 through September 14, 2018
Applicable to tickets issued on or before: September 11, 2018
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Hurricane Florence - Bulletin 1
Date(s) of Impacted travel: September 13, 2018 through September 16, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Hurricane Olivia - Bulletin 1
Date(s) of Impacted travel: September 11, 2018 through September 12, 2018
Applicable to tickets issued on or before: September 10, 2018
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Osaka Airport Closure - Bulletin 2
Date(s) of Impacted travel: September 03, 2018 through September 15, 2018
Applicable to tickets issued on or before: September 08, 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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