Pre-select Meal Program Earns Rave Reviews, Expands to More Delta One Customers
Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.
Delta One customers can now enjoy pre-select on the following routes:
- All outbound routes from the U.S. to Europe
- Flights departing from AMS, CDG and LHR inbound to the U.S (beginning Sept. 26)
- Select routes between the U.S. and Asia/Australia*
- Long-haul domestic routes where Delta One is offered**
Additionally, Delta One customers flying these routes who aren't enrolled in SkyMiles are now eligible to participate in the program — all that's needed is a valid email address listed in their flight booking.
"Customers continue to tell us how much they value having control over their in-flight experience," said Lisa Bauer, Delta's Vice President — On-Board Services. "Giving more customers the ability to choose their meal in advance is yet another way we're elevating the onboard experience based on direct feedback."
Customers in eligible markets will receive an email from Delta three days prior to their flight, asking them to select their first choice meal from Delta's latest seasonal, regionally-influenced menu.
Depending on the destination, menus will feature creations by Delta's in-house culinary team or the airline's partner chefs — like James Beard honoree Linton Hopkins out of Atlanta, select chefs from Danny Meyer's Union Square Hospitality Group out of New York, chef duo Jon Shook and Vinny Dotolo out of L.A, and most recently, Chinese chef Jereme Leung, Japanese chef Norio Ueno and Korean chef Woo-Joong Kwon.
Meals will be complemented by a selection of wines curated by Master Sommelier, Andrea Robinson. Andrea's fall wine menu includes selections like Monte Real Reserva Tempranillo 2012 and Pine Ridge Chenin Blanc-Viognier 2016.
This expansion is part of Delta's multi-billion dollar investment in the overall customer experience. In the past several years, the airline has made significant enhancements to the Main Cabin experience including free Main Cabin meals on select coast-to-coast routes, free mobile messaging, free in-flight entertainment, upgraded Main Cabin snacks, the addition of sparkling wine, access to Wi-Fi on nearly all flights, enhanced blankets and refreshed Flight Fuel food-for-purchase options. Recent upgrades to the Delta One in-flight experience include new chef-designed Delta One menus curated by Jon Shook and Vinny Dotolo for flights from LAX, refreshed TUMI amenity kits with Kiehl's products, and an Alessi-designed collection of serviceware.
*Includes all A350 routes outbound and inbound to the U.S. and PDX to/from NRT.
**Current domestic Delta One routes include: JFK to/from LAS, LAX, SFO, SAN and SEA; DCA to/from LAX; BOS to/from SFO and LAX; ATL to/from HNL; MSP to/from HNL