TOP OF MIND
Covid-19 Update
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information.
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Blocking Middle Seats
Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.
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NEWS & UPDATES
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Policy Updates

Delta is extending its waiver to provide more flexibility for customers rebooking international tickets, following the U.S. government requirement for COVID-19 testing of all international arrivals beginning Jan. 26. Delta will waive the fare difference for customers rebooking an international ticket purchased on or before Jan. 12, if the ticket was originally scheduled through Feb. 16. Customers must rebook their travel to begin on or before Feb. 1.

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Policy Updates

Effective on/after January 1, 2021, any tickets issued between March 28, 2020 and December 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued will be subject to collection of these taxes, if the ticket qualifies.

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Exception Policies

Date(s) of Impacted travel: January 12, 2021 through February 16, 2021
Applicable to tickets issued on or before: January 25, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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Exception Policies

Date(s) of Impacted travel: January 25, 2021 through January 26, 2021
Applicable to tickets issued on or before: January 24, 2021
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
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Policy Updates

Following an order from the CDC, customers will be required to present negative test results when entering the U.S., effective Jan. 26.

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Exception Policies

Date(s) of Impacted travel: January 12, 2021 through February 09, 2021
Applicable to tickets issued on or before: January 12, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
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Policy Updates

Effective Jan. 11, Delta will no longer accept emotional support animal bookings on any Delta flight. Customers traveling with trained service dogs will be required to fill out DOT documentation confirming the animal meets training and health qualifications.

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Policy Updates

Due to travel restrictions as a result of the ongoing COVID-19 pandemic, customers who have visited the European Schengen Area, the United Kingdom and the Republic of Ireland during the past 14 days prior travel may not enter or transit the United States. Exceptions apply to U.S. citizen and other individuals who meet specified exceptions.

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Exception Policies

Date(s) of Impacted travel: December 16, 2020 through December 17, 2020
Applicable to tickets issued on or before: December 15, 2020
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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News

Delta has launched a COVID-19 testing programme on flights from Atlanta to Rome and, in partnership with KLM, from Atlanta to Amsterdam. The trials exempt eligible customers permitted to travel to Italy and the Netherlands from quarantine on arrival.

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Policy Updates

We are broadly waiving change fees for travel impacted by coronavirus, including any flights purchased before April 17, 2020, departing March 2020 through March 2021 and all tickets purchased March 1, 2020 through March 30, 2021.

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Exception Policies

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Products & Services

Some of our processes during boarding, meal service and at other times are being streamlined to enhance the safety of our people and customers.

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News

Delta is partnering with the Centers for Disease Control and Prevention to keep international customers informed of potential COVID-19 exposure through contact tracing. Along with our nine global airline partners, we are working with government agencies, health officials and aviation authorities to offer safer travel at every point in your journey.

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News

Atlanta’s domestic terminal south’s security checkpoint will be the first in the U.S. to be converted to upgraded, high-tech screening lanes, making the world’s busiest airport even more efficient.

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Policy Updates

Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.

All Policy Updates >

News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

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Exception Policies

Date(s) of Impacted travel: November 05, 2020 through November 25, 2020
Applicable to tickets issued on or before: November 10, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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News

A growing number of independent studies have shown the effectiveness of measures taken by Delta and other U.S. airlines to keep customers and employees safe during the pandemic.

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Exception Policies

Date(s) of Impacted travel: November 08, 2020 through November 09, 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: November 05, 2020 through November 12, 2020
Applicable to tickets issued on or before: November 05, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: October 28, 2020
Applicable to tickets issued on or before: October 28, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: October 28, 2020 through October 29, 2020
Applicable to tickets issued on or before: October 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: October 28, 2020 through October 29, 2020
Applicable to tickets issued on or before: October 26, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: October 26, 2020 through October 27, 2020
Applicable to tickets issued on or before: October 25, 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: October 20, 2020 through October 27, 2020
Applicable to tickets issued on or before: October 22, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: October 20, 2020 through October 22, 2020
Applicable to tickets issued on or before: October 25, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
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Exception Policies

Date(s) of Impacted travel: October 08, 2020 through October 10, 2020
Applicable to tickets issued on or before: October 06, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: October 06, 2020 through October 08, 2020
Applicable to tickets issued on or before: October 06, 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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WAIVERS AND FLEXIBILITY
EXCEPTION POLICIES
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Waivers
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WAIVER CODE FINDER
Determine which of Delta’s active waivers apply to a specific ticket.
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