Irregular Operations Rebooking Policy for Managed Accounts Updated 2016 December 01
CONFIDENTIAL – Please Do Not Forward This Document Externally Outside of Your Organization
Delta will continue to proactively assist when customers are impacted by irregular operations (IROP). The IROP Rebooking Policy provides you with options to offer alternate reaccommodations after an IROP (canceled flight or significant delay) occurs.
Applies to:
- All Points of Sale
- Itineraries issued on 006 ticket stock
- Itinerary delays or cancellations which occur within 72 hours of scheduled departure time
- Delta-coded or Delta Connection flights
- Flights that have a delay of more than 90 minutes or have been canceled
Rebooking Options:
- Rebook in the same class of service as originally booked (see “M class or below” rebooking exceptions)
- Rebooked flight may be a Delta-coded and Delta-operated flight or a Delta Connection flight
- Rebooking date may be the same day or within one (1) calendar day either side of the customer’s affected flight:
For rebooking on same day as original flight: |
For rebooking within one (1) calendar day before or after canceled flight: |
- If original class is M or below, must be rebooked in the lowest booking class available up to and including M class - If original class is Y or B, must be rebooked in same class of service as originally booked |
- New flight must be rebooked in same class of service as originally booked
|
- Rebooked itinerary must be from/to the same origin and destination as indicated on the original ticket or within these parameters if necessary:
Okay to use Co-terminal cities (city pairs that are considered the same point) for domestic travel (see note under Combinations in the fare rule, e.g. BWI-WAS, FLL-MIA, LAX-ONT, etc.) |
Okay to change the origin or destination to another airport within 300 miles of the original origin or destination, respectively, for domestic travel
|
Okay to change the transfer point as long as it is a valid DL routing
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- When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.
- Minimum/Maximum stay requirements may be waived if the new itinerary meets the rebooking options listed above.
- Customers may also rebook on a JV Partner AF, KL, AZ, VS for same day travel; confirm in the highest cabin booking code for the operating carrier
Required Documentation for Rebooking and Reissue:
- Document the PNR with the following OSI: OSI DL REISSUE DUE TO DL IROP
- Enter remark in the endorsement box – IROP DLXXXX DDMMMYY (XXXX = original affected flight number and DDMMMYY = date of original flight)
- Enter Waiver Code 5AE6Z in the Ticket Designator or the Tour Code box
Additional Information
- The travel agency is responsible to advise the customer of the new flights and reissue the customer’s ticket.
- Changes outside of the guidelines above are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative service fees.
- Failure to comply with exception processes specific to this reaccommodation policy may result in a debit memo.
- Please visit the Delta Professional Travel Agency website for Standard Irregular Operations Guidelines - Refunds details.
- For requests outside of the above guidelines or questions regarding the Irregular Operations Rebooking policy, please contact Delta’s Global Sales Support or AF/KL Trade Support for assistance.
