EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
Welcome spring with seasonal menus and wine in Delta One
Starting March 1, new menu selections include spring-inspired dishes and wines curated by Delta chefs and Master Sommelier. And this spring, new free snacks and teas join Delta favorites.
Learn More  >
news & updates
Show Only:

Exception Policies

Date(s) of Impacted travel: 2019 May 21
Applicable to tickets issued on or before: 2019 May 20
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

News

read more >

News

Steve Sear, Delta's President – International and Executive Vice President of Global Sales, spoke with Delta News Hub one year into the approval of the airline's joint venture with Korean Air about what customers, employees and others can look forward to in 2019 and beyond.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 29 through 2019 April 30
Applicable to tickets issued on or before: 2019 April 26
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 26
Applicable to tickets issued on or before: 2019 April 25
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

read more >

News

read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 16 through 2019 November 30
Applicable to tickets issued on or before: 2019 April 17
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 16 through 2019 April 30
Applicable to tickets issued on or before: 2019 April 16
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 19
Applicable to tickets issued on or before: 2019 April 17
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Products & Services

Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.

read more >

News

read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

Products & Services

Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 April 10 through 2019 April 11
Applicable to tickets issued on or before: 2019 April 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

News

As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.

read more >

Products & Services

Upgraded Boeing 777 aircraft offers more choice for customers with four different seat products.

read more >

News

read more >

Network Updates

Effective March 31, 2019, Air France begins nonstop service between Dallas/Ft. Worth and Paris Charles de Gaulle Airport.. The new route is operated with an Airbus A330 equipped with WiFi and the latest cabins featuring Business flat-beds, an enhanced Premium Economy, and more comfort in Economy.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 25
Applicable to tickets issued on or before: 2019 March 25
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 24 through 2019 March 25
Applicable to tickets issued on or before: 2019 March 24
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 22
Applicable to tickets issued on or before: 2019 March 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Network Updates

Delta will have a new home at the Louis Armstrong New Orleans International Airport come May 15, when all its operations will begin from Concourse C at the newly built North Terminal.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 18
Applicable to tickets issued on or before: 2019 March 16
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 19
Applicable to tickets issued on or before: 2019 March 15
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
Read more >

Products & Services

Basic Economy is now available between Mexico and Europe (Europe Point-of-Sale only at this time). The expansion for trans-Atlantic travel comes as partners Air France-KLM, Alitalia and Virgin Atlantic each introduce a similar basic fare product across the Atlantic.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 15
Applicable to tickets issued on or before: 2019 March 14
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 13 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 12
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 13 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 12
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 14
Applicable to tickets issued on or before: 2019 March 10
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 10 through 2019 March 11
Applicable to tickets issued on or before: 2019 March 10
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 09 through 2019 March 10
Applicable to tickets issued on or before: 2019 March 07
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

News

Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.

read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 03 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 03
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 02 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 03
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 03 through 2019 March 04
Applicable to tickets issued on or before: 2019 March 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 March 02
Applicable to tickets issued on or before: 2019 March 01
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 23 through 2019 February 24
Applicable to tickets issued on or before: 2019 February 22
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 20
Applicable to tickets issued on or before: 2019 February 19
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 11 through 2019 February 22
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

News

read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 11 through 2019 February 12
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 11 through 2019 February 15
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 11 through 2019 February 12
Applicable to tickets issued on or before: 2019 February 11
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 09 through 2019 February 13
Applicable to tickets issued on or before: 2019 February 07
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 12 through 2019 February 13
Applicable to tickets issued on or before: 2019 February 10
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 12
Applicable to tickets issued on or before: 2019 February 10
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 08 through 2019 February 11
Applicable to tickets issued on or before: 2019 February 07
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2019 February 09
Applicable to tickets issued on or before: 2019 February 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.