EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2019 December 10
Applicable to tickets issued on or before: 2019 December 08
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

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Exception Policies

Date(s) of Impacted travel: 2019 December 04 through 2019 December 05
Applicable to tickets issued on or before: 2019 December 04
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 December 04
Applicable to tickets issued on or before: 2019 December 03
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 December 03 through 2019 December 04
Applicable to tickets issued on or before: 2019 December 01
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: 2019 December 01
Applicable to tickets issued on or before: 2019 November 30
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 2019 December 01 through 2019 December 02
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 November 30
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 2019 December 05 through 2019 December 07
Applicable to tickets issued on or before: 2019 November 29
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: 2019 November 27
Applicable to tickets issued on or before: 2019 November 25
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: 2019 November 26
Applicable to tickets issued on or before: 2019 November 24
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)

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News

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Products & Services

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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Exception Policies

Date(s) of Impacted travel: 2019 October 21 through 2019 November 10
Applicable to tickets issued on or before: 2019 November 07
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 October 21 through 2019 November 08
Applicable to tickets issued on or before: 2019 November 05
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 2019 November 03
Applicable to tickets issued on or before: 2019 November 02
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
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Exception Policies

Date(s) of Impacted travel: 2019 October 21 through 2019 November 05
Applicable to tickets issued on or before: 2019 October 30
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

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Exception Policies

Date(s) of Impacted travel: 2019 October 29 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 29
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
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Exception Policies

Date(s) of Impacted travel: 2019 October 27
Applicable to tickets issued on or before: 2019 October 26
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 October 21 through 2019 October 30
Applicable to tickets issued on or before: 2019 October 25
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 2019 October 21 through 2019 October 25
Applicable to tickets issued on or before: 2019 October 21
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 2019 October 18
Applicable to tickets issued on or before: 2019 October 16
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
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Exception Policies

Date(s) of Impacted travel: 2019 October 17
Applicable to tickets issued on or before: 2019 October 15
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2019 October 14 through 2019 October 15
Applicable to tickets issued on or before: 2019 October 14
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
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Exception Policies

Date(s) of Impacted travel: 2019 October 11 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 11
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
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News

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News

大型で非常に強い台風19号の日本に上陸する可能性により、10月12日に日本に発着する運航便は、全ての欠航が決定いたしましたのでお知らせします。

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Exception Policies

Date(s) of Impacted travel: 2019 October 10 through 2019 October 17
Applicable to tickets issued on or before: 2019 October 10
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 2019 October 10 through 2019 October 11
Applicable to tickets issued on or before: 2019 October 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
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Exception Policies

Date(s) of Impacted travel: 2019 October 09 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 08
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
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Exception Policies

Date(s) of Impacted travel: 2019 October 04 through 2019 October 05
Applicable to tickets issued on or before: 2019 October 04
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Date(s) of Impacted travel: 2019 September 30 through 2019 October 01
Applicable to tickets issued on or before: 2019 September 30
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Policy Updates

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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 18 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 18
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 2019 September 17 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 17
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: 2019 September 16 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 16
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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News

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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 26
Applicable to tickets issued on or before: 2019 September 26
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Date(s) of Impacted travel: 2019 September 09 through 2019 September 10
Applicable to tickets issued on or before: 2019 September 09
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Date(s) of Impacted travel: 2019 September 22 through 2019 December 15
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Date(s) of Impacted travel: 2019 September 08
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Date(s) of Impacted travel: 2019 September 01 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 03
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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News

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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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