NEWS AND UPDATES
Exception Policies
| Date(s) of Impacted travel: | July 23, 2017 |
| Applicable to tickets issued on or before: | July 21, 2017 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta became the first North American operator of the state-of-the-art Airbus A350, continuing its ongoing effort to transform the travel experience and deliver innovative products and services for customers.
Network Updates
Delta Air Lines will add a second daily nonstop flight from Seattle to Austin, Texas, beginning Oct. 1, 2017. Building off the strong results from its service that launched on June 12, Delta will expand its schedule to provide the only morning departure from Seattle.
Network Updates
Delta will launch daily nonstop service between Los Angeles and Mexico City on Dec. 1, 2017. The flight, which is subject to government approval, will connect Delta’s LAX hub to partner Aeromexico’s Mexico City hub and complement Aeromexico’s existing industry-leading schedule between the cities.
Exception Policies
| Date(s) of Impacted travel: | July 18, 2017 |
| Applicable to tickets issued on or before: | July 17, 2017 |
| Affected Area(s) to/from/through the following: |
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News
Effective July 19, the U.S. Department of Homeland Security will require additional screening measures for customers flying on international flights bound for the U.S. These screening measures pertain to any departure point where a passport is required to reenter the U.S. Customers flying to the U.S. from an international airport are encouraged to arrive to the airport at least 3 hours prior to departure to allow time to clear security.
News
In order to provide a safe and dependable experience for children who are traveling alone during the busy summer season, Delta would like to remind travel professionals to review Delta’s Unaccompanied Minor policy before making a reservation for a minor traveling alone.
Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 through July 14, 2017 |
| Applicable to tickets issued on or before: | July 12, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 |
| Applicable to tickets issued on or before: | July 12, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 10, 2017 through July 11, 2017 |
| Applicable to tickets issued on or before: | July 10, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 throught July 18, 2017 |
| Applicable to tickets issued on or before: | July 10, 2017 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta customers in Greater Boston will enjoy new nonstop service to Pittsburgh and New Orleans as the airline continues its expansion in the region.
Exception Policies
| Date(s) of Impacted travel: | July 07, 2017 |
| Applicable to tickets issued on or before: | July 05, 2017 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective for travel on or after June 21, 2017, Delta is updating its baggage policy for active U.S. military members traveling on military orders on or after June 21, 2017, regardless of their ticketing date.
News
Delta Air Lines and Korean Air have reached an agreement to create a leading trans-Pacific joint venture in both scope and service, offering an enhanced and expanded network, industry-leading products and service and a seamless customer experience between the U.S. and Asia. The agreement, signed today, deepens their historic partnership, which spans nearly two decades.
Exception Policies
| Date(s) of Impacted travel: | June 23, 2017 through June 24, 2017 |
| Applicable to tickets issued on or before: | June 22, 2017 |
| Affected Area(s) to/from/through the following: | • Boston, MA (BOS) • Hartford, CT (BDL) • New York, NY-Kennedy(JFK) • New York, NY-LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • Philadelphia, PA (PHL) • White Plains, NY (HPN) |
Products & Services
The addition of CLEAR at Los Angeles International Airport comes weeks after Delta successfully orchestrated an unprecedented terminal move to create the best customer experience at the airport, and in time for the busy summer travel season. With this week’s launch at LAX Terminals 2 and 3, 22 of Delta’s busiest airports now feature CLEAR’s service.
Exception Policies
| Date(s) of Impacted travel: | June 22, 2017 through June 23, 2017 |
| Applicable to tickets issued on or before: | June 20, 2017 |
| Affected Area(s) to/from/through the following: | •Alexandria, LA (AEX) • Baton Rouge, LA (BTR) • Houston, George Bush Intercontinental, TX (IAH) • Houston, William Hobby, TX (HOU) • Lafayette, LA (LFT) • Monroe, LA (MLU) • New Orleans, LA (MSY) • Shreveport, LA (SHV) |
Products & Services
Delta introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport (MSP) on June 19, 2017, as part of the airline’s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable.
News
Delta began selling its Delta One suites and Delta Premium Select fare on June 17. The new Delta Premium Select cabin and the Delta One suite product enhancement will debut on Delta’s first Airbus A350, due to enter service in fall 2017 with its first flight taking place on Oct. 30, 2017, from Detroit (DTW) to Narita (NRT). Delta will be the first U.S. airline to take delivery of the A350, which provides better fuel efficiency and customer-friendly features designed to improve the flying experience.
Exception Policies
| Date(s) of Impacted travel: | June 19, 2017 |
| Applicable to tickets issued on or before: | June 18, 2017 |
| Affected Area(s) to/from/through the following: | Allentown, PA (ABE), Baltimore, MD (BWI) , Harrisburg, PA (MDT), Philadelphia, PA (PHL), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA) , Newark, NJ ( EWR) , Newburgh, NY (SWF), Scranton, PA (AVP), Washington-Dulles, D.C. (IAD) , Washington-Reagan, D.C. (DCA) , White Plains, NY (HPN) |
Exception Policies
| Date(s) of Impacted travel: | June 07, 2017 |
| Applicable to tickets issued on or before: | June 06, 2017 |
| Affected Area(s) to/from/through the following: | • Amsterdam, Netherlands (AMS) |
Policy Updates
Effective May 31, 2017, for flights departing June 8, 2017 and beyond, Delta is introducing the ‘S’ inventory class for bookings of certain Delta Comfort+ upgrades, Delta SkyMiles award bookings and eNCI certificate bookings.
Products & Services
Delta is expanding Delta Comfort+ fares to more markets, making it easier to shop and buy Delta's menu of products.
Network Updates
Delta Air Lines (NYSE: DAL) and Grupo Aeroméxico, S.A.B. de C.V. (Mexico: AEROMEX.MX) are creating more options and expanded service for travelers flying between the U.S. and Mexico as they strengthen their historic partnership. This fall, subject to government approval, the airlines will launch five flights in new markets,; add frequency in four markets; and upgrade aircrafts in two markets.
Exception Policies
| Date(s) of Impacted travel: | May 25, 2017 |
| Applicable to tickets issued on or before: | May 24, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN) |
News
Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience. And, customers can use a different method of payment than used for the original ticket purchase to do so.
News
After just three nights of intense of work last week, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3. The epic process was completed in the wee hours Wednesday.
Exception Policies
| Date(s) of Impacted travel: | May 22, 2017 |
| Applicable to tickets issued on or before: | May 20, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN) |
News
Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.
News
Delta and rideshare company Lyft are partnering to offer SkyMiles members more opportunities to earn miles doing something they can do every day – requesting a ride.
News
Whether you’re traveling for business or for pleasure, there are more reasons than ever before to fly Delta when traveling to Tokyo.
Exception Policies
| Date(s) of Impacted travel: | May 13, 2017 |
| Applicable to tickets issued on or before: | May 12, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY - LaGuardia (LGA) • Newark, NJ (EWR) • White Plains, NY (HPN) |
Network Updates
Delta Air Lines continues to expand its service between Brazil and the United States with a new nonstop flight from Rio de Janeiro to New York-JFK, available for booking through www.delta.com on Saturday. Delta will connect the two cities through a daily service, southbound starting Dec. 21, 2017, and northbound the day after.
News
Delta Air Lines’ relocation to Terminals 2 and 3 from Terminals 5 and 6 at Los Angeles International Airport begins the evening of Friday, May 12, and is expected to be complete in the early morning hours of Wednesday, May 17. When complete, Delta and Los Angeles World Airports (LAWA) will have orchestrated one of the largest terminal moves in the history of commercial aviation. Customers traveling during the move should plan ahead.
News
Delta is using innovative solutions to help its customers get through security lines more quickly this summer. The airline’s partnership with CLEAR, the only U.S. biometric identity platform that expedites document checks at TSA security check points, and ongoing investments in additional automated screening lanes means Delta customers breeze through security lines in minutes.
News
Delta Air Lines and Aeromexico are pleased to announce another milestone in our cooperation, an evolution in our collaboration and expansion of our network supporting you as you drive your business forward.
Exception Policies
| Date(s) of Impacted travel: | May 05, 2017 through May 06, 2017 |
| Applicable to tickets issued on or before: | May 05, 2017 |
| Affected Area(s) to/from/through the following: | • Charleston, WV – (CRW) |
Exception Policies
| Date(s) of Impacted travel: | May 05, 2017 |
| Applicable to tickets issued on or before: | May 03, 2017 |
| Affected Area(s) to/from/through the following: | New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN) |
Exception Policies
| Date(s) of Impacted travel: | May 04, 2017 |
| Applicable to tickets issued on or before: | May 07, 2017 |
| Affected Area(s) to/from/through the following: | Atlanta, GA (ATL) |
Exception Policies
| Date(s) of Impacted travel: | May 01, 2017 |
| Applicable to tickets issued on or before: | May 01, 2017 |
| Affected Area(s) to/from/through the following: | New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN) |
Exception Policies
| Date(s) of Impacted travel: | April 28, 2017 |
| Applicable to tickets issued on or before: | April 27, 2017 |
| Affected Area(s) to/from/through the following: | Rio de Janeiro, Brazil (GIG) São Paulo, Brazil (GRU) |
Products & Services
The fastest way to travel between Manhattan and New York's John F. Kennedy International Airport just became even easier for Delta customers. Delta will enable a fully integrated, streamlined airport transfer experience through an exclusive partnership with BLADE, a digitally powered aviation company that arranges on-demand helicopter service between its Manhattan heliport lounges and JFK.
Exception Policies
| Date(s) of Impacted travel: | April 25, 2017 |
| Applicable to tickets issued on or before: | April 28, 2017 |
| Affected Area(s) to/from/through the following: |
Products & Services
Whether you’re catching up on email or binge watching your favorite shows, getting online from takeoff to touchdown has never been easier thanks to Delta’s expansion of High-Speed Wi-Fi, powered by Gogo 2Ku’s industry-leading in-flight Wi-Fi technology. The airline recently updated its 100th aircraft with the improved Wi-Fi technology.
News
We are pleased to inform you that we will be extending our Haneda lounge promotion for our valued Diamond, Platinum, and Gold Medallion Members traveling on Delta flights.
Exception Policies
| Date(s) of Impacted travel: | March 23, 2017 through April 25, 2017 |
| Applicable to tickets issued on or before: | April 04, 2017 |
| Affected Area(s) to/from/through the following: | • Cayenne, French Guiana (CAY) |
Exception Policies
| Date(s) of Impacted travel: | March 23, 2017 through April 21, 2017 |
| Applicable to tickets issued on or before: | April 25, 2017 |
| Affected Area(s) to/from/through the following: | • Cayenne, French Guiana (CAY) |
Exception Policies
| Date(s) of Impacted travel: | March 23, 2017 Through April 20, 2017 |
| Applicable to tickets issued on or before: | April 04, 2017 |
| Affected Area(s) to/from/through the following: | Cayenne, French Guiana (CAY) |
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