EXCEPTION POLICIES
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Delta in Asia - Pacific
Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

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Exception Policies

Date(s) of Impacted travel: 2018 November 19 through 2018 November 20
Applicable to tickets issued on or before: 2018 November 19
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
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Exception Policies

Date(s) of Impacted travel: 2018 November 16
Applicable to tickets issued on or before: 2018 November 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 November 15
Applicable to tickets issued on or before: 2018 November 14
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
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News

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

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Exception Policies

Date(s) of Impacted travel: 2018 November 12 through 2018 November 13
Applicable to tickets issued on or before: 2018 November 12
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
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News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 2018 October 29 through 2018 October 31
Applicable to tickets issued on or before: 2018 October 28
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 29
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 2018 October 26 through 2018 October 27
Applicable to tickets issued on or before: 2018 October 26
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
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Exception Policies

Date(s) of Impacted travel: 2018 October 27
Applicable to tickets issued on or before: 2018 October 25
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 October 23 through 2018 October 24
Applicable to tickets issued on or before: 2018 October 23
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Date(s) of Impacted travel: 2018 October 22 through 2018 October 23
Applicable to tickets issued on or before: 2018 October 22
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Delta is realigning premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: 2018 October 12 through 2018 October 20
Applicable to tickets issued on or before: 2018 October 16
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 2018 October 12 through 2018 October 15
Applicable to tickets issued on or before: 2018 October 12
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
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Exception Policies

Date(s) of Impacted travel: 2018 October 12
Applicable to tickets issued on or before: 2018 October 11
Affected Area(s) to/from/through the following:
  • United Kingdom, GB
  • Republic of Ireland, IE
  • Northern Ireland, GB
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Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 11
Applicable to tickets issued on or before: 2018 October 10
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 11
Applicable to tickets issued on or before: 2018 October 09
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: 2018 October 09 through 2018 October 10
Applicable to tickets issued on or before: 2018 October 08
Affected Area(s) to/from/through the following:
  • Destin Fort Walton Beach, FL (VPS)
  • Mobile, AL (MOB)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Tallahassee, FL (TLH)
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News

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Exception Policies

Date(s) of Impacted travel: 2018 September 28 through 2018 October 01
Applicable to tickets issued on or before: 2018 September 27
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta continues to expand its popular pre-select meal program, giving even more customers the ability to choose their meal days in advance of their flight. The program earned rave reviews in the select markets where it was initially offered and has since expanded to more than 100 markets around the globe.

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Exception Policies

Date(s) of Impacted travel: 2018 September 24 through 2018 September 25
Applicable to tickets issued on or before: 2018 September 23
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 2018 September 21
Applicable to tickets issued on or before: 2018 September 20
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 2018 September 19
Applicable to tickets issued on or before: 2018 September 18
Affected Area(s) to/from/through the following:
  • Aberdeen, Great Britain (ABZ)
  • Belfast, Great Britain (BHD)
  • Bristol, Great Britain (BRS)
  • Cardiff, Great Britain (CWL)
  • Dublin, Ireland (DUB)
  • Edinburgh, Great Britain (EDI)
  • Glasgow, Great Britain (GLA)
  • Inverness, Great Britain (INV)
  • Leeds Bradford, Great Britain (LBA)
  • Manchester, Great Britain (MAN)
  • Newcastle, Great Britain (NCL)
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Exception Policies

Date(s) of Impacted travel: 2018 September 17 through 2018 September 19
Applicable to tickets issued on or before: 2018 September 16
Affected Area(s) to/from/through the following:
  • Jacksonville, NC (OAJ)
  • New Bern, NC (EWN)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2018 September 15 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 14
Affected Area(s) to/from/through the following:
  • Hong Kong, HK (HKG)
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Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 17
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 20
Applicable to tickets issued on or before: 2018 September 12
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Newport News, VA (PHF)
  • Raleigh-Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 14
Applicable to tickets issued on or before: 2018 September 11
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 13 through 2018 September 16
Applicable to tickets issued on or before: 2018 September 10
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)  
  • Greensboro, NC (GSO)
  • Jacksonville, NC (OAJ)
  • Norfolk, VA (ORF)
  • New Bern, NC (EWN)
  • Myrtle Beach, SC (MYR)
  • Newport News, VA (PHF)
  • Raleigh- Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 11 through 2018 September 12
Applicable to tickets issued on or before: 2018 September 10
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 15
Applicable to tickets issued on or before: 2018 September 08
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 11
Applicable to tickets issued on or before: 2018 September 05
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
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Exception Policies

Date(s) of Impacted travel: 2018 September 04 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 03
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Destin, FL (VPS)
  • Gulf Port, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 02
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 September 03 through 2018 September 05
Applicable to tickets issued on or before: 2018 September 01
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Delta Air Lines and Incheon International Airport Corporation (IIAC) have signed a Memorandum of Understanding to build the most convenient hub in Asia.

read more >

Network Updates

Flights are on sale for Delta’s new flight between Seoul-Incheon and Minneapolis/St. Paul that launches on April 1, 2019. Operated in conjunction with joint venture partner, Korean Air, the flight is Delta’s forth U.S. destination served nonstop from Seoul, complementing existing flights to Atlanta, Seattle and Detroit.

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Exception Policies

Date(s) of Impacted travel: 2018 August 24 through 2018 August 27
Applicable to tickets issued on or before: 2018 August 24
Affected Area(s) to/from/through the following:
  • Medford, OR (MFR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 26
Applicable to tickets issued on or before: 2018 August 22
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
  • Maui, HI (OGG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Fukuoka, Japan (FUK)
  • Kansai, Japan (KIX)
  • Nagoya, Japan (NGO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 23 through 2018 August 24
Applicable to tickets issued on or before: 2018 August 21
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2018 August 17
Applicable to tickets issued on or before: 2018 August 15
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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