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September / October 2019 Alaska Alaska cruise An elegant trip to nature
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EXCEPTION POLICIES
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Delta Serves Kyoto’s Blended Rice in Delta One
From September 1, 2019, Delta Air Lines serves "Gihey Premium Rice" in “Delta One” on the US mainland and Hawaii routes from Japan.
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Bombas and Delta team up in the air for customers
on the ground for Covenant House. Delta One customers will receive a free pair of Bombas dress socks in their in-flight amenity kits — and with each pair given on board, another will be donated on the ground.
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Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 17
Applicable to tickets issued on or before: 2019 October 15
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 14 through 2019 October 15
Applicable to tickets issued on or before: 2019 October 14
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
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Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 2019 October 11 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 11
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
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News

Fly Delta App 5.0 Update Aims to Simplify Travel

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News

Typhoon Hagibis

大型で非常に強い台風19号の日本に上陸する可能性により、10月12日に日本に発着する運航便は、全ての欠航が決定いたしましたのでお知らせします。

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Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 17
Applicable to tickets issued on or before: 2019 October 10
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2019 October 10 through 2019 October 11
Applicable to tickets issued on or before: 2019 October 09
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
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Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 2019 October 09 through 2019 October 13
Applicable to tickets issued on or before: 2019 October 08
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
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Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 2019 October 04 through 2019 October 05
Applicable to tickets issued on or before: 2019 October 04
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 2019 September 30 through 2019 October 01
Applicable to tickets issued on or before: 2019 September 30
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

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Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 2019 September 22 through 2019 September 25
Applicable to tickets issued on or before: 2019 September 22
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 2019 September 24
Applicable to tickets issued on or before: 2019 September 21
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 2019 September 17 through 2019 September 20
Applicable to tickets issued on or before: 2019 September 19
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: 2019 September 18 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 18
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: 2019 September 17 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 17
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: 2019 September 16 through 2019 September 19
Applicable to tickets issued on or before: 2019 September 16
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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News

Delta Sky Club and New Haneda Routes Coming Tokyo Bound Customers 2020

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Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: 2019 September 09 through 2019 September 26
Applicable to tickets issued on or before: 2019 September 26
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: 2019 September 09 through 2019 September 10
Applicable to tickets issued on or before: 2019 September 09
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: 2019 September 22 through 2019 December 15
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 September 08
Applicable to tickets issued on or before: 2019 September 06
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: 2019 September 06 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 04
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: 2019 September 01 through 2019 September 21
Applicable to tickets issued on or before: 2019 September 03
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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News

Wearing Worthy Cause Bombas and Delta Team Air Customers Ground Covenant House

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Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 September 04
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: 2019 August 30 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 02
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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News

Delta Serves Kyoto’s Blended Rice in Delta One

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Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: 2019 September 01 through 2019 September 07
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: 2019 September 01 through 2019 September 06
Applicable to tickets issued on or before: 2019 September 01
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 2019 September 02
Applicable to tickets issued on or before: 2019 August 31
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 4
Date(s) of Impacted travel: 2019 August 30 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 1
Date(s) of Impacted travel: 2019 September 01 through 2019 September 02
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 3
Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 30
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

News

Delta Airlines to Revise Fuel Surcharge October

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Exception Policies

Hurricane Dorian - Bulletin 2
Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 1
Date(s) of Impacted travel: 2019 September 01 through 2019 September 04
Applicable to tickets issued on or before: 2019 August 29
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2019 August 28
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Dorian - Bulletin 2
Date(s) of Impacted travel: 2019 August 30 through 2019 August 31
Applicable to tickets issued on or before: 2019 August 27
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
Read more >

Exception Policies

Santa Barbara California Airport - Bulletin 1
Date(s) of Impacted travel: 2019 August 26 through 2019 August 27
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
Read more >

Exception Policies

Tropical Storm Dorian - Bulletin 1
Date(s) of Impacted travel: 2019 August 26 through 2019 August 29
Applicable to tickets issued on or before: 2019 August 26
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Northeast Weather - Bulletin 2
Date(s) of Impacted travel: 2019 August 21 through 2019 August 22
Applicable to tickets issued on or before: 2019 August 21
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 2019 August 21
Applicable to tickets issued on or before: 2019 August 20
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Typhoon Krosa - Bulletin 1
Date(s) of Impacted travel: 2019 August 14 through 2019 August 15
Applicable to tickets issued on or before: 2019 August 13
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
Read more >

News

Delta become Largest US Carrier Serving Tokyo-Haneda 2020

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Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 2019 August 13
Applicable to tickets issued on or before: 2019 August 12
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Typhoon Lekima - Bulletin 1
Date(s) of Impacted travel: 2019 August 09 through 2019 August 10
Applicable to tickets issued on or before: 2019 August 09
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Northeast Area Weather - Bulletin 1
Date(s) of Impacted travel: 2019 August 07 through 2019 August 08
Applicable to tickets issued on or before: 2019 August 07
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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