EXCEPTION POLICIES
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: 2020 September 21
Applicable to tickets issued on or before: 2020 September 19
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 17
Applicable to tickets issued on or before: 2020 September 15
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 14
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 13
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 13 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 12
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 2020 September 06 through 2020 September 07
Applicable to tickets issued on or before: 2020 September 05
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 September 02 through 2020 September 03
Applicable to tickets issued on or before: 2020 August 31
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 30
Applicable to tickets issued on or before: 2020 August 30
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 23 through 2020 August 24
Applicable to tickets issued on or before: 2020 August 23
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2020 August 24
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22 through 2020 August 23
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22
Applicable to tickets issued on or before: 2020 August 21
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

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News

Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 August 04 through 2020 August 05
Applicable to tickets issued on or before: 2020 August 03
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 03 through 2020 August 04
Applicable to tickets issued on or before: 2020 August 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2020 August 01 through 2020 August 02
Applicable to tickets issued on or before: 2020 July 31
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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News

The airline continues fine-tuning its schedule following surges in COVID-19 cases that have slowed demand.

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News

Expanded waivers join new capability to automatically block adjacent seats when booking

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

Delta earned the top spot among domestic carriers in the TPG 2020 Best Airlines Report that ranked airlines based on how they’ve been supporting customers since the onset of the COVID-19 crisis. The Points Guy, a leading digital outlet focused on travel, stated that “Delta again comes out on top” across categories that included ticket flexibility, cleanliness and overall passenger safety.

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Exception Policies

Date(s) of Impacted travel: 2020 July 25 through 2020 July 27
Applicable to tickets issued on or before: 2020 July 25
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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News

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News

Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.

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News

Seven Clubs to reopen in July as travel demand increases – with more to come.

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News

While Delta has committed to a superior level of cleanliness, more space and safer service to ensure customers can travel with confidence, we’re also continuing to offer added flexibility if their travel plans change during the COVID-19 pandemic. That’s why we’re extending our change fee waiver for new flights purchased through July 31, providing customers the option to change their plans without a fee for a year from the date of purchase.

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Exception Policies

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

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News

Delta has updated its Asia-U.S. cargo-only flights schedule. In June, the airline will fly daily from Seoul-Incheon to Detroit, four-times weekly from Incheon to Los Angeles and offer three weekly flights from Incheon to Atlanta. The flights are transporting essential medical supplies and other goods from Asia to the United States.

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News

Delta will block middle-seat selection, cap cabin seating through Sept. 30

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News

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Jul 2020)
92.6%
Delta Air Lines
91.3%
United
90.2%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan - Jul 2020)
79.1%
Delta Air Lines
76.9%
United
75.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Apr 2020)
4.50
Delta Air Lines
5.43
United
7.22
American

1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24 

 
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