EXCEPTION POLICIES
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News

Delta will continue delivering on its industry-leading commitment to provide more space for customers as the only U.S. airline blocking middle seats for flights departing now through March 30, 2021.

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News

Delta makes planning and booking trips easier with new interactive map on Delta.com that details travel requirement information, showcases where we fly and more.

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News

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

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Exception Policies

Date(s) of Impacted travel: 2020 November 05 through 2020 November 25
Applicable to tickets issued on or before: 2020 November 10
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: 2020 November 08 through 2020 November 09
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
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Exception Policies

Date(s) of Impacted travel: 2020 November 05 through 2020 November 12
Applicable to tickets issued on or before: 2020 November 05
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28
Applicable to tickets issued on or before: 2020 October 28
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28 through 2020 October 29
Applicable to tickets issued on or before: 2020 October 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 28 through 2020 October 29
Applicable to tickets issued on or before: 2020 October 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 26 through 2020 October 27
Applicable to tickets issued on or before: 2020 October 25
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 2020 October 20 through 2020 October 27
Applicable to tickets issued on or before: 2020 October 22
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
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Exception Policies

Date(s) of Impacted travel: 2020 October 20 through 2020 October 22
Applicable to tickets issued on or before: 2020 October 25
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
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News

Business Traveller Asia-Pacific announced the winners of the region’s most prestigious travel awards – the Business Traveller Asia-Pacific Awards – and ​named Delta the Best North American Airline.

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Exception Policies

Date(s) of Impacted travel: 2020 October 08 through 2020 October 10
Applicable to tickets issued on or before: 2020 October 06
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2020 October 06 through 2020 October 08
Applicable to tickets issued on or before: 2020 October 06
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: 2020 September 21
Applicable to tickets issued on or before: 2020 September 19
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 17
Applicable to tickets issued on or before: 2020 September 15
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 14
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 14 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 13
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 2020 September 13 through 2020 September 16
Applicable to tickets issued on or before: 2020 September 12
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 2020 September 06 through 2020 September 07
Applicable to tickets issued on or before: 2020 September 05
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2021 March 31
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 September 02 through 2020 September 03
Applicable to tickets issued on or before: 2020 August 31
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 30
Applicable to tickets issued on or before: 2020 August 30
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 27
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 28
Applicable to tickets issued on or before: 2020 August 26
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 2020 August 25 through 2020 August 27
Applicable to tickets issued on or before: 2020 August 25
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 23 through 2020 August 24
Applicable to tickets issued on or before: 2020 August 23
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 2020 August 24
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22 through 2020 August 23
Applicable to tickets issued on or before: 2020 August 22
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 2020 August 22
Applicable to tickets issued on or before: 2020 August 21
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

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News

Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 August 04 through 2020 August 05
Applicable to tickets issued on or before: 2020 August 03
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 2020 August 03 through 2020 August 04
Applicable to tickets issued on or before: 2020 August 01
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 2020 August 01 through 2020 August 02
Applicable to tickets issued on or before: 2020 July 31
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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News

The airline continues fine-tuning its schedule following surges in COVID-19 cases that have slowed demand.

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News

Expanded waivers join new capability to automatically block adjacent seats when booking

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.

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Exception Policies

Date(s) of Impacted travel: 2020 July 29 through 2020 July 31
Applicable to tickets issued on or before: 2020 July 29
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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News

Delta earned the top spot among domestic carriers in the TPG 2020 Best Airlines Report that ranked airlines based on how they’ve been supporting customers since the onset of the COVID-19 crisis. The Points Guy, a leading digital outlet focused on travel, stated that “Delta again comes out on top” across categories that included ticket flexibility, cleanliness and overall passenger safety.

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Jul 2020)
92.6%
Delta Air Lines
91.3%
United
90.2%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan - Jul 2020)
79.1%
Delta Air Lines
76.9%
United
75.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Apr 2020)
4.50
Delta Air Lines
5.43
United
7.22
American

1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24 

 
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