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Exception Policies

Date(s) of Impacted travel: February 22, 2018
Applicable to tickets issued on or before: February 27, 2018
Affected Area(s) to/from/through the following:
  • All Air France, JOON and HOP opreating flights
  • All flights opreating on Air France or JOON aircraft
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Exception Policies

Date(s) of Impacted travel: February 19, 2018 through February 20, 2018
Applicable to tickets issued on or before: February 18, 2018
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
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Exception Policies

Date(s) of Impacted travel: February 12, 2018
Applicable to tickets issued on or before: February 11, 2018
Affected Area(s) to/from/through the following:
  • London, United Kingdom GB (LCY)
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Exception Policies

Date(s) of Impacted travel: February 06, 2018 through February 09, 2018
Applicable to tickets issued on or before: February 05, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles de Gaulle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: February 08, 2018 through February 09, 2018
Applicable to tickets issued on or before: February 08, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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Exception Policies

Date(s) of Impacted travel: February 09, 2018
Applicable to tickets issued on or before: February 07, 2018
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Chicago- Midway,  IL (MDW)
  • Chicago- O Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
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Exception Policies

Date(s) of Impacted travel: February 07, 2018
Applicable to tickets issued on or before: February 06, 2018
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Cincinnati, OH (CVG)
  • Evansville, IN (EVV)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • State College, PA (SCE)
  • Washington, DC – Dulles (IAD)
  • Washington, DC – Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilkes Barre, PA (AVP)
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Exception Policies

Date(s) of Impacted travel: February 06, 2018
Applicable to tickets issued on or before: February 09, 2018
Affected Area(s) to/from/through the following:
  • Paris-Charles De Gualle, FR (CDG)
  • Paris-Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: January 22, 2018 through January 23, 2018
Applicable to tickets issued on or before: January 22, 2018
Affected Area(s) to/from/through the following:
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St Paul, MN (MSP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: January 22, 2018 through January 23, 2018
Applicable to tickets issued on or before: January 22, 2018
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, JP (HND)
  • Tokyo – Narita, JP (NRT)
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News

On Jan. 18, Delta Air Lines began operating out of a brand-new, world-class terminal at Incheon International Airport (ICN), the primary international gateway for Seoul, South Korea’s capital.

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Exception Policies

Date(s) of Impacted travel: January 22, 2018
Applicable to tickets issued on or before: January 20, 2018
Affected Area(s) to/from/through the following:
  •  Brainerd, MN (BRD)
  •  Duluth, MN (DLH)
  •  Escanaba, MI (ESC)
  •  Iron Mountain, MI (IMT)
  •  La Crosse, WI (LSE)
  •  Marquette, MI (MQT)
  •  Minneapolis/St Paul, MN (MSP)
  •  Rhinelander, WI (RHI)
  •  Rochester, MN (RST)
  •  Sault Ste. Marie, MI (CIU)
  •  Sioux Falls, SD (FSD)
  •  Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: January 21, 2018 through January 22, 2018
Applicable to tickets issued on or before: January 19, 2018
Affected Area(s) to/from/through the following:

 

  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose/Telluride, CO (MTJ)
  • Steamboat Springs/Hayden, CO (HDN)
  • Vail/Eagle, CO (EGE)

 

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News

Delta, Boston's top global airline, will give Boston customers more flights and enhanced service in 2018, with new daily service to Charleston, S.C. as well as additional flights to four top business markets beginning June 8. New Saturday seasonal service to Aruba will also begin June 9.

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News

Delta is kicking off the New Year with a 10 percent increase in peak-day seats at its Seattle hub for summer 2018, driven by the addition of three new destinations as well as more flights and larger aircraft operating between existing routes. The new destinations include Washington-Dulles and Kansas City, which will launch June 8, and Indianapolis, which will launch June 18.

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Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 18, 2018
Applicable to tickets issued on or before: January 17, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Columbus, MS (GTR)
  • Dothan, AL (DHN)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville Spartanburg, SC (GSP)
  • Gulfport, MS (GPT)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • Montgomery, AL (MGM)
  • Nashville, TN (BNA)
  • New Orleans, LA (MSY)
  • Raleigh Durham, NC (RDU)
  • Shreveport, LA (SHV)
  • Tri-City, TN (TRI)
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Exception Policies

Date(s) of Impacted travel: January 17, 2018 through January 18, 2018
Applicable to tickets issued on or before: January 16, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 17, 2018
Applicable to tickets issued on or before: January 16, 2018
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Baton Rouge, LA (BTR)
  • Birmingham, AL (BHM)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Columbus, MS (GTR)
  • Dothan, AL (DHN)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville Spartanburg, SC (GSP)
  • Gulfport, MS (GPT)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • Montgomery, AL (MGM)
  • Nashville, TN (BNA)
  • New Orleans, LA (MSY)
  • Raleigh Durham, NC (RDU)
  • Shreveport, LA (SHV)
  • Tri-City, TN (TRI)
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Exception Policies

Date(s) of Impacted travel: January 16, 2018 through January 17, 2018
Applicable to tickets issued on or before: January 15, 2018
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 16, 2018
Applicable to tickets issued on or before: January 15, 2018
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas, TX – Love Field (DAL)
  • Dallas, TX – Fort Worth (DFW)
  • Houston, TX – Hobby (HOU)
  • Houston, TX -  Intercontinental (IAH)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: January 12, 2018
Applicable to tickets issued on or before: January 11, 2018
Affected Area(s) to/from/through the following:
  • Newburgh, NY (SWF)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 11, 2018
Applicable to tickets issued on or before: January 11, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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News

Delta Air Lines was named the World’s Most On-Time Airline among mainline carriers by the aviation data and analytics company FlightGlobal, incorporating FlightStats, and is the first U.S. airline to earn the industry-leading distinction in the nine years FlightGlobal’s FlightStats has presented its OPS Awards, according to a release by the company Tuesday.

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Exception Policies

Date(s) of Impacted travel: January 08, 2018
Applicable to tickets issued on or before: January 07, 2018
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Date(s) of Impacted travel: January 08, 2018 through January 09, 2018
Applicable to tickets issued on or before: January 07, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Newburgh, NY (SWF)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  •  Philadelphia, PA (PHL)
  •  Providence, RI (PVD)
  •  Washington D.C. – Reagan (DCA)
  •  Washington D.C. – Dulles (IAD)
  •   White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 07, 2018
Applicable to tickets issued on or before: January 06, 2018
Affected Area(s) to/from/through the following:
  •  New York - Kennedy, NY (JFK)
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Exception Policies

Date(s) of Impacted travel: January 05, 2018 through January 08, 2018
Applicable to tickets issued on or before: January 05, 2018
Affected Area(s) to/from/through the following:
  • Charleston, SC (CHS)
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Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 06, 2018
Applicable to tickets issued on or before: January 04, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME ( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Hartford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 06, 2018
Applicable to tickets issued on or before: January 04, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME ( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Hartford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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News

Delta Air Lines operated more than 55,000 flights carrying nearly 6 million customers during the peak travel period from Dec. 21, 2017, to Jan. 1, 2018, without a mainline flight cancellation while setting a company record with a 99.85 percent combined Delta and Delta Connection completion factor, the measure of flight schedule to flights flown.

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Exception Policies

Date(s) of Impacted travel: January 04, 2018 through January 05, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME( BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Harford, CT ( BDL)
  • Manchester, NH (MHT)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY ( LGA)
  • Newark, NJ  ( EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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News

2017 was a memorable year for Delta Air Lines, which set records for operational performance, logged solid financials and made significant improvements in the customer experience.

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Exception Policies

Date(s) of Impacted travel: January 03, 2018 through January 04, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Scranton, PA (AVP)
  • Baltimore, MD (BWI)
  • Washington-Reagan, VA (DCA)
  • Washington-Dulles, VA (IAD)
  • Harrisburg, PA (MDT)
  • Norfolk, VA (ORF)
  • Newport News, VA (PHF)
  • Philadelphia, PA (PHL)
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Exception Policies

Date(s) of Impacted travel: January 03, 2018 through January 04, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Raleigh – Durham, NC (RDU)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
  • Wilmington, NC (ILM)
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News

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Exception Policies

Date(s) of Impacted travel: January 03, 2018 through January 04, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  •  Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Fayetteville, NC (FAY)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Raleigh – Durham, NC (RDU)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Valdosta, GA (VLD)
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Exception Policies

Date(s) of Impacted travel: January 03, 2018
Applicable to tickets issued on or before: January 02, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Delta begins construction on the $1.9 billion Delta Sky Way at LAX in 2018, but improvements to the customer experience are already beginning with the debut of a new retail and dining lineup in Terminal 3.

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Exception Policies

Date(s) of Impacted travel: December 24, 2017 through December 25, 2017
Applicable to tickets issued on or before: December 24, 2017
Affected Area(s) to/from/through the following:
  • Seattle, Washington (SEA) 
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Exception Policies

Date(s) of Impacted travel: December 21, 2017 through December 22, 2017
Applicable to tickets issued on or before: December 21, 2017
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
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News

Travel Weekly readers have voted Delta Best Domestic Airline for the seventh year running, Top Airline Overall for the fourth straight year and Best Sales and Service for the second year. The awards recognize the airline's investment in world-class corporate sales initiatives as well as technology innovations and products.

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News

Delta’s normal operations resumed Tuesday in Atlanta, with the airline's largest hub seeing an on-time arrival rate of more than 90 percent the second day after a major power outage at the airport Sunday caused 1,400 flight cancellations Sunday and Monday. All affected customers have been reaccommodated on alternate flights.

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Exception Policies

Date(s) of Impacted travel: December 19, 2017 through December 21, 2017
Applicable to tickets issued on or before: December 19, 2017
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
  • Tegucigalpa, Honduras (TGU)
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Exception Policies

Date(s) of Impacted travel: December 18, 2017 through December 19, 2017
Applicable to tickets issued on or before: December 18, 2017
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
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News

Delta’s recovery efforts continued Monday following an Atlanta Airport power outage that shut down the facility for much of Sunday.

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News

Delta has cancelled nearly 400 flights today as it works to recover from a power outage at the Atlanta airport that shut down the facility for much of Sunday.

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News

Power at the Atlanta Airport has been restored and here's what Delta customers traveling through Atlanta today need to know.

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News

Delta customers scheduled to traverse Atlanta Monday are encouraged to check their flight status as approximately 300 flights will be cancelled due to Sunday’s power outage at the Atlanta airport affecting all airlines there.

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Exception Policies

Date(s) of Impacted travel: December 17, 2017 through December 19, 2017
Applicable to tickets issued on or before: December 17, 2017
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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News

The Atlanta airport lost power Sunday across concourses and terminals affecting all airlines. As a result of the ongoing outage, Delta will cancel its remaining Sunday domestic schedule to allow the operation to reset for Monday. The airline has canceled approximately 900 mainline and Delta Connection flights Sunday as a result of the outage and 48 flights have diverted to alternate airports due to a nationwide groundstop for Atlanta-bound flights.

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