EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 2024 November 18 through 2024 November 21
Applicable to tickets issued on or before: 2024 November 18
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 November 14 through 2024 November 17
Applicable to tickets issued on or before: 2024 November 14
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
Read more >

Policy Updates

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

read more >

Exception Policies

Date(s) of Impacted travel: 2024 November 05 through 2024 November 07
Applicable to tickets issued on or before: 2024 November 05
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 30 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 29
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)

Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)

Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 24
Applicable to tickets issued on or before: 2024 October 13
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 10
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 09
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 08
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 07
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 09
Applicable to tickets issued on or before: 2024 October 06
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 02
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 01 through 2024 October 03
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 15
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 01
Applicable to tickets issued on or before: 2024 September 29
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 September 30
Applicable to tickets issued on or before: 2024 September 28
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 26
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Cincinnati, OH (CVG)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tri-Cities, TN (TRI)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 24
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • Fort Walton Beach, FL (VPS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 23
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • Fort Walton BeaCNch, FL (VPS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 December 31
Applicable to tickets issued on or before: 2024 September 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 14 through 2024 September 16
Applicable to tickets issued on or before: 2024 September 13
Affected Area(s) to/from/through the following:
  • Shanghai, CN (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 10 through 2024 September 13
Applicable to tickets issued on or before: 2024 September 11
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 10 through 2024 September 11
Applicable to tickets issued on or before: 2024 September 09
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 October 31
Applicable to tickets issued on or before: 2024 August 21
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 30
Applicable to tickets issued on or before: 2024 August 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 18 through 2024 August 19
Applicable to tickets issued on or before: 2024 August 17
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 16 through 2024 August 17
Applicable to tickets issued on or before: 2024 August 14
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 15 through 2024 August 16
Applicable to tickets issued on or before: 2024 August 13
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 12 through 2024 August 15
Applicable to tickets issued on or before: 2024 August 12
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 07 through 2024 August 09
Applicable to tickets issued on or before: 2024 August 07
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 05 through 2024 August 07
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 03 through 2024 August 05
Applicable to tickets issued on or before: 2024 August 03
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 July 31
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 28
Applicable to tickets issued on or before: 2024 July 23
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 23
Applicable to tickets issued on or before: 2024 July 22
Affected Area(s) to/from/through the following:

All DL-Operated flights 

Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 22
Applicable to tickets issued on or before: 2024 July 21
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 21
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 20
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 17 through 2024 July 18
Applicable to tickets issued on or before: 2024 July 17
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 07 through 2024 July 09
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 07
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 05
Applicable to tickets issued on or before: 2024 July 02
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 04
Applicable to tickets issued on or before: 2024 July 01
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 June 30 through 2024 July 01
Applicable to tickets issued on or before: 2024 June 29
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
Read more >
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Exception Policies

Date(s) of Impacted travel: 2024 November 18 through 2024 November 21
Applicable to tickets issued on or before: 2024 November 18
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 November 14 through 2024 November 17
Applicable to tickets issued on or before: 2024 November 14
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
Read more >

Policy Updates

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

read more >

Exception Policies

Date(s) of Impacted travel: 2024 November 05 through 2024 November 07
Applicable to tickets issued on or before: 2024 November 05
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 30 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 29
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)

Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)

Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 24
Applicable to tickets issued on or before: 2024 October 13
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 10
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 09
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 08
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 07
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 07 through 2024 October 09
Applicable to tickets issued on or before: 2024 October 06
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 02
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 October 01 through 2024 October 03
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 15
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 October 01
Applicable to tickets issued on or before: 2024 September 29
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 28 through 2024 September 30
Applicable to tickets issued on or before: 2024 September 28
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 26
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Chattanooga, TN (CHA)
  • Cincinnati, OH (CVG)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Greensboro, NC (GSO)
  • Greenville/Spartanburg, SC (GSP)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tri-Cities, TN (TRI)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 25
Affected Area(s) to/from/through the following:
  • Albany, GA (ABY)
  • Augusta, GA (AGS)
  • Brunswick, GA (BQK)
  • Cancun, MX (CUN)
  • Columbia, SC (CAE)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Dothan, AL (DHN)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 24
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Orlando, FL (MCO)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Tulum, MX (TQO)
  • Valdosta, GA (VLD)
  • Fort Walton Beach, FL (VPS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 25 through 2024 September 27
Applicable to tickets issued on or before: 2024 September 23
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Havana, CU (HAV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Mobile, AL (MOB)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • Fort Walton BeaCNch, FL (VPS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 December 31
Applicable to tickets issued on or before: 2024 September 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 14 through 2024 September 16
Applicable to tickets issued on or before: 2024 September 13
Affected Area(s) to/from/through the following:
  • Shanghai, CN (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 10 through 2024 September 13
Applicable to tickets issued on or before: 2024 September 11
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 September 10 through 2024 September 11
Applicable to tickets issued on or before: 2024 September 09
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 October 31
Applicable to tickets issued on or before: 2024 August 21
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 30
Applicable to tickets issued on or before: 2024 August 19
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 18 through 2024 August 19
Applicable to tickets issued on or before: 2024 August 17
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 16 through 2024 August 17
Applicable to tickets issued on or before: 2024 August 14
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 15 through 2024 August 16
Applicable to tickets issued on or before: 2024 August 13
Affected Area(s) to/from/through the following:
  • Tokyo – Haneda, Japan (HND) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 12 through 2024 August 15
Applicable to tickets issued on or before: 2024 August 12
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • San Juan, PR (SJU)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 07 through 2024 August 09
Applicable to tickets issued on or before: 2024 August 07
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 05 through 2024 August 07
Applicable to tickets issued on or before: 2024 August 05
Affected Area(s) to/from/through the following:
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Columbia, SC (CAE)
  • Hilton Head, SC (HHH)
  • Jacksonville, FL (JAX)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Wilmington, NC (ILM) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 August 03 through 2024 August 05
Applicable to tickets issued on or before: 2024 August 03
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW) 
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 October 07 through 2024 September 06
Applicable to tickets issued on or before: 2024 July 31
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 28
Applicable to tickets issued on or before: 2024 July 23
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 23
Applicable to tickets issued on or before: 2024 July 22
Affected Area(s) to/from/through the following:

All DL-Operated flights 

Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 22
Applicable to tickets issued on or before: 2024 July 21
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 21
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19 through 2024 July 20
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 19
Applicable to tickets issued on or before: 2024 July 19
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 17 through 2024 July 18
Applicable to tickets issued on or before: 2024 July 17
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 07 through 2024 July 09
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 07
Applicable to tickets issued on or before: 2024 July 05
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 05
Applicable to tickets issued on or before: 2024 July 02
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 July 01 through 2024 July 04
Applicable to tickets issued on or before: 2024 July 01
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2024 June 30 through 2024 July 01
Applicable to tickets issued on or before: 2024 June 29
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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