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Exception Policies

Newark Flexibility - Bulletin 2
Date(s) of Impacted travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 19
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Newark Flexibility - Bulletin 1
Date(s) of Impacted travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 17
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Spain and Portugal Power Outage - Bulletin 1
Date(s) of Impacted travel: 2025 April 28 through 2025 April 29
Applicable to tickets issued on or before: 2025 April 28
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
  • Lisbon, PT (LIS)
  • Madrid, ES (MAD)
  • Porto, PT (OPO)
Read more >

Policy Updates

DOT Serious Communicable Disease Policy

Effective April 28, 2025 and in line with the Department of Transportation rules issued in April 2024 to assist airline passengers, Delta may offer a transferable travel credit valid for 5 years, or in Delta’s discretion, a refund to the original form of payment, in each case less a processing fee of $100, to assist passengers who are unable to travel due to a serious communicable disease. This policy applies to passengers who have booked to travel to, from, or within the U.S.

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News

Agency Requirement to Acknowledge Customer Schedule Change Acceptance

Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.

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Exception Policies

London Heathrow Power Outage - Bulletin 1
Date(s) of Impacted travel: 2025 March 21 through 2025 March 23
Applicable to tickets issued on or before: 2025 March 21
Affected Area(s) to/from/through the following:

London Heathrow, UK – (LHR) 
Read more >

News

Updated Requirements for Travel to Brazil

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

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Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 18 through 2025 February 19
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Charlotte, NC (CLT)
  • Fayetteville, AR (XNA)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Oklahoma, OK (OKC)
  • Raleigh Durham, NC (RDU)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Toronto Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2025 February 17 through 2025 February 20
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Toronto, Canada (YYZ)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 15 through 2025 February 16
Applicable to tickets issued on or before: 2025 February 14
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Montreal, QC, CA (YUL)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Providence, RI (PVD)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worcester, MA (ORH)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 February 12 through 2025 February 15
Applicable to tickets issued on or before: 2025 February 13
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 12 through 2025 February 13
Applicable to tickets issued on or before: 2025 February 12
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA) 
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL) 
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 11 through 2025 February 12
Applicable to tickets issued on or before: 2025 February 10
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Evansville, IN (EVV) 
  • Greensboro, NC (GSO) 
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Norfolk, VA (ORF) 
  • Philadelphia, PA (PHL) 
  • Richmond, VA (RIC) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
Read more >

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 08 through 2025 February 09
Applicable to tickets issued on or before: 2025 February 07
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE) 
  • Baltimore, MD (BWI) 
  • Boston, MA (BOS) 
  • Hartford, CT (BDL) 
  • Harrisburg, PA (MDT) 
  • Newark, NJ (EWR) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Philadelphia, PA (PHL) 
  • Providence, RI (PVD) 
  • Portland, ME (PWM) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 05 through 2025 February 06
Applicable to tickets issued on or before: 2025 February 04
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Chicago O’Hare, IL (ORD)
  • Chicago Midway, IL (MDW)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wane, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI) 
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Washington D.C. Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2025 January 30 through 2025 January 30
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • Baltimore, MD (BWI)
Read more >

Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1
Date(s) of Impacted travel: 2025 January 23 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 23
Affected Area(s) to/from/through the following:
  • Belfast City Airport, GB (BHD)
  • Cork, IE (ORK)
  • Dublin, IE (DUB)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 3
Date(s) of Impacted travel: 2025 January 20 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 22
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX)
  • Augusta, Georgia (AGS)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Birmingham, Alabama (BHM)
  • Brunswick, Georgia (BQK)
  • Charleston, South Carolina (CHS)
  • Columbia, South Carolina (CAE)
  • Columbus, Georgia (CSG)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Dothan, Alabama (DHN)
  • Fayetteville, North Carolina (FAY)
  • Fort Walton Beach, Florida (VPS)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL) 
  • Houston Hobby, Houston, Texas (HOU)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Jackson, Mississippi (JAN)
  • Jacksonville, North Carolina (OAJ)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Mobile, Alabama (MOB)
  • Monroe, Louisiana (MLU)
  • Montgomery, Alabama (MGM)
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Raleigh Durham, North Carolina (RDU)
  • San Antonio, Texas (SAT)
  • Savannah, Georgia (SAV)
  • Shreveport, Louisiana (SHV)
  • Tallahassee, Florida (TLH)
  • Valdosta, Georgia (VLD)
  • Wilmington, North Carolina (ILM)
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 21
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 20
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX) 
  • Augusta, Georgia (AGS) 
  • Austin, Texas (AUS) 
  • Baton Rouge, Louisiana (BTR) 
  • Birmingham, Alabama (BHM) 
  • Brunswick, Georgia (BQK) 
  • Charleston, South Carolina (CHS) 
  • Columbia, South Carolina (CAE) 
  • Columbus, Georgia (CSG) 
  • Dallas Fort Worth, Texas (DFW) 
  • Dallas Love Field, Texas (DAL) 
  • Dothan, Alabama (DHN) 
  • Fayetteville, North Carolina (FAY) 
  • Fort Walton Beach, Florida (VPS) 
  • Gulfport, Mississippi (GPT) 
  • Harlingen, Texas (HRL)
  • Houston Hobby, Houston, Texas (HOU) 
  • Houston Intercontinental, Houston, Texas (IAH) 
  • Jackson, Mississippi (JAN) 
  • Jacksonville, North Carolina (OAJ) 
  • Lafayette, Louisiana (LFT) 
  • McAllen, Texas (MFE) 
  • Mobile, Alabama (MOB) 
  • Monroe, Louisiana (MLU) 
  • Montgomery, Alabama (MGM) 
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY) 
  • Panama City, Florida (ECP) 
  • Pensacola, Florida (PNS) 
  • Raleigh Durham, North Carolina (RDU) 
  • San Antonio, Texas (SAT) 
  • Savannah, Georgia (SAV) 
  • Shreveport, Louisiana (SHV) 
  • Tallahassee, Florida (TLH) 
  • Valdosta, Georgia (VLD) 
  • Wilmington, North Carolina (ILM) 
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:

Atlanta, GA (ATL)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:
  • Alexandria, Louisiana (AEX)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Houston Hobby, Houston, Texas (HOU)
  • Jackson, Mississippi (JAN)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Monroe, Louisiana (MLU)
  • New Orleans, Louisiana (MSY)
  • San Antonio, Texas (SAT)
  • Shreveport, Louisiana (SHV)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 19 through 2025 January 20
Applicable to tickets issued on or before: 2025 January 18
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
  • New York, NY (JFK)
  • New York, NY (LGA) 
Read more >

Exception Policies

Washington D.C. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 19
Applicable to tickets issued on or before: 2025 January 17
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 4
Date(s) of Impacted travel: 2025 January 08 through 2025 January 20
Applicable to tickets issued on or before: 2025 January 15
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 3
Date(s) of Impacted travel: 2025 January 08 through 2025 January 16
Applicable to tickets issued on or before: 2025 January 13
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR) 
  • Los Angeles, CA (LAX) 
  • Ontario, CA (ONT) 
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 2
Date(s) of Impacted travel: 2025 January 08 through 2025 January 12
Applicable to tickets issued on or before: 2025 January 10
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 1
Date(s) of Impacted travel: 2025 January 08 through 2025 January 10
Applicable to tickets issued on or before: 2025 January 08
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 10 through 2025 January 11
Applicable to tickets issued on or before: 2025 January 08
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Norfolk, VA (ORF)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
Read more >

Exception Policies

Central Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 09
Applicable to tickets issued on or before: 2025 January 07
Affected Area(s) to/from/through the following:
  • Birmingham, AL (BHM)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Shreveport, LA (SHV) 
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 3
Date(s) of Impacted travel: 2025 January 04 through 2025 January 07
Applicable to tickets issued on or before: 2025 January 06
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Cincinnati, OH (CVG) 
  • Columbus, OH (CMH) 
  • Dayton, OH (DAY) 
  • Evansville, IN (EVV) 
  • Indianapolis, IN (IND) 
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Omaha, NE (OMA) 
  • Philadelphia, PA (PHL) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • St. Louis, MO (STL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • Wichita, KS (ICT) 
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 04 through 2025 January 06
Applicable to tickets issued on or before: 2025 January 04
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Omaha, NE (OMA)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 04 through 2025 January 06
Applicable to tickets issued on or before: 2025 January 03
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Cincinnati, OH (CVG)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
Read more >

Exception Policies

New Orleans Security Situation - Bulletin 1
Date(s) of Impacted travel: 2025 January 01 through 2025 January 03
Applicable to tickets issued on or before: 2025 January 01
Affected Area(s) to/from/through the following:
  • New Orlean, LA (MSY)
Read more >

Exception Policies

Liberia International Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2024 November 18 through 2024 November 21
Applicable to tickets issued on or before: 2024 November 18
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
Read more >

Exception Policies

Tropical Depression Nineteen - Bulletin 1
Date(s) of Impacted travel: 2024 November 14 through 2024 November 17
Applicable to tickets issued on or before: 2024 November 14
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
Read more >

Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

read more >

Exception Policies

Tropical Storm Rafael - Bulletin 1
Date(s) of Impacted travel: 2024 November 05 through 2024 November 07
Applicable to tickets issued on or before: 2024 November 05
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
Read more >

Exception Policies

Typhoon Kong-Rey - Bulletin 1
Date(s) of Impacted travel: 2024 October 30 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 29
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10 - Update
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Sarasota Infrastructure - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 24
Applicable to tickets issued on or before: 2024 October 13
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 10
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 09
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 3
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 08
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 07
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 09
Applicable to tickets issued on or before: 2024 October 06
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4
Date(s) of Impacted travel: 2024 September 28 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 02
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Typhoon Krathon - Bulletin 1
Date(s) of Impacted travel: 2024 October 01 through 2024 October 03
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3
Date(s) of Impacted travel: 2024 September 28 through 2024 October 15
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >
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Exception Policies

Newark Flexibility - Bulletin 2
Date(s) of Impacted travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 19
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Newark Flexibility - Bulletin 1
Date(s) of Impacted travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 17
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Spain and Portugal Power Outage - Bulletin 1
Date(s) of Impacted travel: 2025 April 28 through 2025 April 29
Applicable to tickets issued on or before: 2025 April 28
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
  • Lisbon, PT (LIS)
  • Madrid, ES (MAD)
  • Porto, PT (OPO)
Read more >

Policy Updates

DOT Serious Communicable Disease Policy

Effective April 28, 2025 and in line with the Department of Transportation rules issued in April 2024 to assist airline passengers, Delta may offer a transferable travel credit valid for 5 years, or in Delta’s discretion, a refund to the original form of payment, in each case less a processing fee of $100, to assist passengers who are unable to travel due to a serious communicable disease. This policy applies to passengers who have booked to travel to, from, or within the U.S.

read more >

News

Agency Requirement to Acknowledge Customer Schedule Change Acceptance

Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.

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Exception Policies

London Heathrow Power Outage - Bulletin 1
Date(s) of Impacted travel: 2025 March 21 through 2025 March 23
Applicable to tickets issued on or before: 2025 March 21
Affected Area(s) to/from/through the following:

London Heathrow, UK – (LHR) 
Read more >

News

Updated Requirements for Travel to Brazil

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

read more >

Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 18 through 2025 February 19
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Charlotte, NC (CLT)
  • Fayetteville, AR (XNA)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Oklahoma, OK (OKC)
  • Raleigh Durham, NC (RDU)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Toronto Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2025 February 17 through 2025 February 20
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Toronto, Canada (YYZ)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 15 through 2025 February 16
Applicable to tickets issued on or before: 2025 February 14
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Montreal, QC, CA (YUL)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Providence, RI (PVD)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worcester, MA (ORH)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 February 12 through 2025 February 15
Applicable to tickets issued on or before: 2025 February 13
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 12 through 2025 February 13
Applicable to tickets issued on or before: 2025 February 12
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA) 
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL) 
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 11 through 2025 February 12
Applicable to tickets issued on or before: 2025 February 10
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Evansville, IN (EVV) 
  • Greensboro, NC (GSO) 
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Norfolk, VA (ORF) 
  • Philadelphia, PA (PHL) 
  • Richmond, VA (RIC) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
Read more >

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 08 through 2025 February 09
Applicable to tickets issued on or before: 2025 February 07
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE) 
  • Baltimore, MD (BWI) 
  • Boston, MA (BOS) 
  • Hartford, CT (BDL) 
  • Harrisburg, PA (MDT) 
  • Newark, NJ (EWR) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Philadelphia, PA (PHL) 
  • Providence, RI (PVD) 
  • Portland, ME (PWM) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 February 05 through 2025 February 06
Applicable to tickets issued on or before: 2025 February 04
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Chicago O’Hare, IL (ORD)
  • Chicago Midway, IL (MDW)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wane, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI) 
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Washington D.C. Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2025 January 30 through 2025 January 30
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • Baltimore, MD (BWI)
Read more >

Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1
Date(s) of Impacted travel: 2025 January 23 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 23
Affected Area(s) to/from/through the following:
  • Belfast City Airport, GB (BHD)
  • Cork, IE (ORK)
  • Dublin, IE (DUB)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 3
Date(s) of Impacted travel: 2025 January 20 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 22
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX)
  • Augusta, Georgia (AGS)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Birmingham, Alabama (BHM)
  • Brunswick, Georgia (BQK)
  • Charleston, South Carolina (CHS)
  • Columbia, South Carolina (CAE)
  • Columbus, Georgia (CSG)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Dothan, Alabama (DHN)
  • Fayetteville, North Carolina (FAY)
  • Fort Walton Beach, Florida (VPS)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL) 
  • Houston Hobby, Houston, Texas (HOU)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Jackson, Mississippi (JAN)
  • Jacksonville, North Carolina (OAJ)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Mobile, Alabama (MOB)
  • Monroe, Louisiana (MLU)
  • Montgomery, Alabama (MGM)
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Raleigh Durham, North Carolina (RDU)
  • San Antonio, Texas (SAT)
  • Savannah, Georgia (SAV)
  • Shreveport, Louisiana (SHV)
  • Tallahassee, Florida (TLH)
  • Valdosta, Georgia (VLD)
  • Wilmington, North Carolina (ILM)
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 21
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 20
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX) 
  • Augusta, Georgia (AGS) 
  • Austin, Texas (AUS) 
  • Baton Rouge, Louisiana (BTR) 
  • Birmingham, Alabama (BHM) 
  • Brunswick, Georgia (BQK) 
  • Charleston, South Carolina (CHS) 
  • Columbia, South Carolina (CAE) 
  • Columbus, Georgia (CSG) 
  • Dallas Fort Worth, Texas (DFW) 
  • Dallas Love Field, Texas (DAL) 
  • Dothan, Alabama (DHN) 
  • Fayetteville, North Carolina (FAY) 
  • Fort Walton Beach, Florida (VPS) 
  • Gulfport, Mississippi (GPT) 
  • Harlingen, Texas (HRL)
  • Houston Hobby, Houston, Texas (HOU) 
  • Houston Intercontinental, Houston, Texas (IAH) 
  • Jackson, Mississippi (JAN) 
  • Jacksonville, North Carolina (OAJ) 
  • Lafayette, Louisiana (LFT) 
  • McAllen, Texas (MFE) 
  • Mobile, Alabama (MOB) 
  • Monroe, Louisiana (MLU) 
  • Montgomery, Alabama (MGM) 
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY) 
  • Panama City, Florida (ECP) 
  • Pensacola, Florida (PNS) 
  • Raleigh Durham, North Carolina (RDU) 
  • San Antonio, Texas (SAT) 
  • Savannah, Georgia (SAV) 
  • Shreveport, Louisiana (SHV) 
  • Tallahassee, Florida (TLH) 
  • Valdosta, Georgia (VLD) 
  • Wilmington, North Carolina (ILM) 
Read more >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:

Atlanta, GA (ATL)
Read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:
  • Alexandria, Louisiana (AEX)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Houston Hobby, Houston, Texas (HOU)
  • Jackson, Mississippi (JAN)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Monroe, Louisiana (MLU)
  • New Orleans, Louisiana (MSY)
  • San Antonio, Texas (SAT)
  • Shreveport, Louisiana (SHV)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 19 through 2025 January 20
Applicable to tickets issued on or before: 2025 January 18
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
  • New York, NY (JFK)
  • New York, NY (LGA) 
Read more >

Exception Policies

Washington D.C. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 19
Applicable to tickets issued on or before: 2025 January 17
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 4
Date(s) of Impacted travel: 2025 January 08 through 2025 January 20
Applicable to tickets issued on or before: 2025 January 15
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 3
Date(s) of Impacted travel: 2025 January 08 through 2025 January 16
Applicable to tickets issued on or before: 2025 January 13
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR) 
  • Los Angeles, CA (LAX) 
  • Ontario, CA (ONT) 
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 2
Date(s) of Impacted travel: 2025 January 08 through 2025 January 12
Applicable to tickets issued on or before: 2025 January 10
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southern California Wildfires - Bulletin 1
Date(s) of Impacted travel: 2025 January 08 through 2025 January 10
Applicable to tickets issued on or before: 2025 January 08
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
Read more >

Exception Policies

Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 10 through 2025 January 11
Applicable to tickets issued on or before: 2025 January 08
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Norfolk, VA (ORF)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
Read more >

Exception Policies

Central Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 09
Applicable to tickets issued on or before: 2025 January 07
Affected Area(s) to/from/through the following:
  • Birmingham, AL (BHM)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Shreveport, LA (SHV) 
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 3
Date(s) of Impacted travel: 2025 January 04 through 2025 January 07
Applicable to tickets issued on or before: 2025 January 06
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Cincinnati, OH (CVG) 
  • Columbus, OH (CMH) 
  • Dayton, OH (DAY) 
  • Evansville, IN (EVV) 
  • Indianapolis, IN (IND) 
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Omaha, NE (OMA) 
  • Philadelphia, PA (PHL) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • St. Louis, MO (STL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • Wichita, KS (ICT) 
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 2
Date(s) of Impacted travel: 2025 January 04 through 2025 January 06
Applicable to tickets issued on or before: 2025 January 04
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Omaha, NE (OMA)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 2025 January 04 through 2025 January 06
Applicable to tickets issued on or before: 2025 January 03
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Cincinnati, OH (CVG)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
Read more >

Exception Policies

New Orleans Security Situation - Bulletin 1
Date(s) of Impacted travel: 2025 January 01 through 2025 January 03
Applicable to tickets issued on or before: 2025 January 01
Affected Area(s) to/from/through the following:
  • New Orlean, LA (MSY)
Read more >

Exception Policies

Liberia International Airport Closure - Bulletin 1
Date(s) of Impacted travel: 2024 November 18 through 2024 November 21
Applicable to tickets issued on or before: 2024 November 18
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
Read more >

Exception Policies

Tropical Depression Nineteen - Bulletin 1
Date(s) of Impacted travel: 2024 November 14 through 2024 November 17
Applicable to tickets issued on or before: 2024 November 14
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
Read more >

Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

read more >

Exception Policies

Tropical Storm Rafael - Bulletin 1
Date(s) of Impacted travel: 2024 November 05 through 2024 November 07
Applicable to tickets issued on or before: 2024 November 05
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
Read more >

Exception Policies

Typhoon Kong-Rey - Bulletin 1
Date(s) of Impacted travel: 2024 October 30 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 29
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Israel Security Situation - Bulletin 10 - Update
Date(s) of Impacted travel: 2023 October 07 through 2025 March 31
Applicable to tickets issued on or before: 2024 October 15
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Sarasota Infrastructure - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 24
Applicable to tickets issued on or before: 2024 October 13
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 10
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
Read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 15
Applicable to tickets issued on or before: 2024 October 09
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 3
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 08
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 2
Date(s) of Impacted travel: 2024 October 07 through 2024 October 10
Applicable to tickets issued on or before: 2024 October 07
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1
Date(s) of Impacted travel: 2024 October 07 through 2024 October 09
Applicable to tickets issued on or before: 2024 October 06
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4
Date(s) of Impacted travel: 2024 September 28 through 2024 October 31
Applicable to tickets issued on or before: 2024 October 02
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Typhoon Krathon - Bulletin 1
Date(s) of Impacted travel: 2024 October 01 through 2024 October 03
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE) 
Read more >

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3
Date(s) of Impacted travel: 2024 September 28 through 2024 October 15
Applicable to tickets issued on or before: 2024 September 30
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Valdosta, GA (VLD)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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