EXCEPTION POLICIES
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Exception Policies

Political Unrest in Ecuador – Bulletin 1
Date(s) of Impacted travel: 2022 June 29 through 2022 July 06
Applicable to tickets issued on or before: 2022 June 29
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

July 4th Holiday Travel – Bulletin 1
Date(s) of Impacted travel: 2022 July 01 through 2022 July 04
Applicable to tickets issued on or before: 2022 June 28
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
Read more >

Exception Policies

Northeast U.S. Severe Weather – Bulletin 1
Date(s) of Impacted travel: 2022 June 27
Applicable to tickets issued on or before: 2022 June 26
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Operational Constraints - Bulletin 5
Date(s) of Impacted travel: 2022 May 30 through 2022 July 03
Applicable to tickets issued on or before: 2022 June 24
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

New York City Area Severe Weather – Bulletin 1
Date(s) of Impacted travel: 2022 June 22
Applicable to tickets issued on or before: 2022 June 21
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Political Unrest in Ecuador – Bulletin 1
Date(s) of Impacted travel: 2022 June 20 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 20
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

Exception Policies

London Railway Industrial Action – Bulletin 1
Date(s) of Impacted travel: 2022 June 21 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 20
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
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Exception Policies

Amsterdam Operational Constraints - Bulletin 4
Date(s) of Impacted travel: 2022 May 30 through 2022 June 26
Applicable to tickets issued on or before: 2022 June 09
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Industrial Action in Belgium - Bulletin 1
Date(s) of Impacted travel: 2022 June 20
Applicable to tickets issued on or before: 2022 June 15
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
Read more >

Exception Policies

Industrial Action in Paris - Bulletin 1
Date(s) of Impacted travel: 2022 June 16 through 2022 June 16
Applicable to tickets issued on or before: 2022 June 14
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

News

Traveling the World Just Got Easier

Delta is prepared to welcome international travelers to the United States this summer following the lifting of pre-entry testing requirements by the U.S. government.

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News

Delta debuts dazzling Terminal C facility at New York’s LaGuardia Airport

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Exception Policies

Amsterdam Operational Constraints - Bulletin 3
Date(s) of Impacted travel: 2022 May 30 through 2022 June 17
Applicable to tickets issued on or before: 2022 June 10
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Paris Operational Constraints – Bulletin 1
Date(s) of Impacted travel: 2022 June 08 through 2022 June 09
Applicable to tickets issued on or before: 2022 June 07
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
Read more >

Exception Policies

Florida Tropical Depression – Bulletin 1
Date(s) of Impacted travel: 2022 June 03 through 2022 June 04
Applicable to tickets issued on or before: 2022 June 02
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
Read more >

Exception Policies

Amsterdam Operational Constraints - Bulletin 2
Date(s) of Impacted travel: 2022 May 30 through 2022 June 10
Applicable to tickets issued on or before: 2022 June 02
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Amsterdam Operational Constraints - Bulletin 1
Date(s) of Impacted travel: 2022 May 30 through 2022 June 06
Applicable to tickets issued on or before: 2022 May 30
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Amsterdam Operational Disruptions – Bulletin 1
Date(s) of Impacted travel: 2022 May 25 through 2022 June 01
Applicable to tickets issued on or before: 2022 June 06
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)
Read more >

Exception Policies

Southeast and Northeast US Weather – Bulletin 1
Date(s) of Impacted travel: 2022 May 26 through 2022 May 28
Applicable to tickets issued on or before: 2022 May 25
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Operational Disruptions – Bulletin 1
Date(s) of Impacted travel: 2022 May 23 through 2022 May 24
Applicable to tickets issued on or before: 2022 May 23
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Southern and Northeastern US Spring Weather – Bulletin 1
Date(s) of Impacted travel: 2022 May 21 through 2022 May 22
Applicable to tickets issued on or before: 2022 May 20
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Delta to Enhance Current Schedule Change Policy to Include Additional Flexibility

Delta is making changes to its current Schedule Change Policy to provide additional flexibility for reaccommodating our customers, effective for travel on/after May 13, 2022.

read more >

Exception Policies

Air Traffic Service Disruptions in Jamaica – Bulletin 1
Date(s) of Impacted travel: 2022 May 12 through 2022 May 13
Applicable to tickets issued on or before: 2022 May 12
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
Read more >

News

Qualifying unused tickets may be rebooked, reissued via GDS through year-end 2023

Agencies can rebook and reissue qualifying unused tickets via their GDS through year-end 2023

read more >

Exception Policies

New York City Area Weather – Bulletin 1
Date(s) of Impacted travel: 2022 May 07
Applicable to tickets issued on or before: 2022 May 06
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Southern and Northeastern US Spring Weather – Bulletin 1
Date(s) of Impacted travel: 2022 May 06
Applicable to tickets issued on or before: 2022 May 05
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Operational Constraints – Bulletin 1
Date(s) of Impacted travel: 2022 May 06 through 2022 May 08
Applicable to tickets issued on or before: 2022 May 03
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Operational Disruptions in Amsterdam - Bulletin 1
Date(s) of Impacted travel: 2022 April 30 through 2022 May 01
Applicable to tickets issued on or before: 2022 April 28
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Amsterdam Operational Disruptions – Bulletin 1
Date(s) of Impacted travel: 2022 April 23 through 2022 April 25
Applicable to tickets issued on or before: 2022 April 23
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Northern Plains Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 April 23 through 2022 April 24
Applicable to tickets issued on or before: 2022 April 22
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
Read more >

Exception Policies

Amsterdam Weather – Bulletin 1
Date(s) of Impacted travel: 2022 April 23
Applicable to tickets issued on or before: 2022 April 21
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)
Read more >

Exception Policies

Shanghai Airport Transportation Restrictions - Bulletin 4
Date(s) of Impacted travel: 2022 March 28 through 2022 April 30
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Shanghai Airport Transportation Restrictions - Bulletin 3
Date(s) of Impacted travel: 2022 March 28 through 2022 April 30
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Shanghai Airport Transportation Restrictions - Bulletin 2
Date(s) of Impacted travel: 2022 March 28 through 2022 April 14
Applicable to tickets issued on or before: 2022 April 05
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Industrial Action by Greek Air Traffic Controllers – Bulletin 1
Date(s) of Impacted travel: 2022 April 05 through 2022 April 06
Applicable to tickets issued on or before: 2022 February 28
Affected Area(s) to/from/through the following:
  • Greece, GR
Read more >

Exception Policies

Shanghai Airport Transportation Restrictions - Bulletin 1
Date(s) of Impacted travel: 2022 March 28 through 2022 April 06
Applicable to tickets issued on or before: 2022 March 28
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

News

Delta’s deal with Gevo pushes SAF goal forward

This partnership significantly increases Delta’s access to sustainable aviation fuel while expanding the alternative fuel market. Sustainable aviation fuel is produced from bio feedstocks that can reduce greenhouse gas lifecycle emissions significantly compared to conventional jet fuel.

read more >

Exception Policies

Salt Lake City Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 March 20
Applicable to tickets issued on or before: 2022 March 19
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Metro New York City Area and Boston Weather – Bulletin 1
Date(s) of Impacted travel: 2022 March 19
Applicable to tickets issued on or before: 2022 March 18
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Metro New York City Area and New England Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 March 12
Applicable to tickets issued on or before: 2022 March 10
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

New York City Area and Boston Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 March 09
Applicable to tickets issued on or before: 2022 March 08
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Rocky Mountains Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 March 09
Applicable to tickets issued on or before: 2022 March 08
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • ·Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Hayden, CO (HDN)
  • Salt Lake City, UT (SLC)
  • Vail, CO (EGE)
Read more >

News

Coming soon: Major airport upgrades to debut at three Delta hubs

read more >

Exception Policies

Northeastern U.S. and Canada Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 February 24 through 2022 February 25
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BVT)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Montreal, QC (YUL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester NY, (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Midwest and Ohio Valley Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 February 24 through 2022 February 25
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
Read more >

Exception Policies

South Central Plains Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 February 23 through 2022 February 24
Applicable to tickets issued on or before: 2022 February 22
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

News

International travel requirements made easy with new Delta FlyReady experience

Personalized requirements, full itinerary view, all-new design, and easy-to-use features are now live for customers traveling internationally.

read more >

Exception Policies

Salt Lake City Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 February 19
Applicable to tickets issued on or before: 2022 February 19
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Minneapolis / St. Paul Winter Weather – Bulletin 1
Date(s) of Impacted travel: 2022 February 21 through 2022 February 22
Applicable to tickets issued on or before: 2022 February 19
Affected Area(s) to/from/through the following:

Minneapolis / St. Paul, UT (SLC)
Read more >

Exception Policies

Midwest and Southern Plains Weather – Bulletin 3
Date(s) of Impacted travel: 2022 February 17 through 2022 February 18
Applicable to tickets issued on or before: 2022 February 16
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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