EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
COVID-19 (CORONAVIRUS) UPDATES
Stay updated on the latest regarding COVID-19 (Coronavirus), schedule changes, waiver information and more.
Read More  >
news & updates
Show Only:

News

Effective March 29, Delta has consolidated its Tokyo flights at Haneda Airport as part of a planned transfer of services from Narita Airport announced in 2019. The consolidation is part of Delta’s long-term Asia-Pacific network strategy and will provide customers with improved access to Haneda, Tokyo’s closest and most convenient airport.

read more >

News

As demand for medical supplies continues to grow in the U.S., vital supply lines are getting a boost today as Delta restarts regularly scheduled operations from China with the launch of cargo-only flights between Shanghai and Detroit.

read more >

News

The Fly Delta app gives you the power to book, change or cancel flights, access your boarding pass, and get the latest flight notifications in the palm of your hand – no matter where your ticket was booked. The Fly Delta app is also a helpful tool for customers stay in the know about flight and network changes – providing customers with all COVID-19 (coronavirus) updates.

read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 17 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 21
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

News

Taking care of customers is at the center of everything we do. That’s why we’re making it even easier for customers to cancel, change or rebook travel that’s been impacted by coronavirus.

read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 17 through 2020 April 30
Applicable to tickets issued on or before: 2020 March 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 12 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 15
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 15 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 15
Affected Area(s) to/from/through the following:
  • Australia
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 12 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 15
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 14 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 14
Affected Area(s) to/from/through the following:
  • Israel
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 14
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

News

The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.

read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 12 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 13
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 12 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 12
Affected Area(s) to/from/through the following:
  • El Salvador
Read more >

News

Delta's 10 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 11
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

Network Updates

Delta is adjusting its domestic and international flying to align with expected demand trends during the COVID-19 (coronavirus) outbreak, as announced earlier this week.

read more >

News

In addition to the significant efforts under way to protect the health and safety of its customers and employees, Delta Air Lines is announcing additional steps to address the financial impact of the COVID-19 (coronavirus) outbreak.

read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 09
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 January 24 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 09
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 April 30
Applicable to tickets issued on or before: 2020 March 09
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 06
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 January 24 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 06
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Read more >

News

Delta will reduce its weekly flying schedule to Japan through April 30 and suspend summer seasonal service between Seattle and Osaka for 2020 in response to reduced demand due to COVID-19 (coronavirus).

read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 05 through 2020 March 08
Applicable to tickets issued on or before: 2020 March 03
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 March 31
Applicable to tickets issued on or before: 2020 March 03
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 March 31
Applicable to tickets issued on or before: 2020 March 03
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

News

Delta will waive change fees for all flights booked between March 1-31 to any international destination the airline serves.

read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 April 30
Applicable to tickets issued on or before: 2020 March 01
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 March 15
Applicable to tickets issued on or before: 2020 February 27
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 March 15
Applicable to tickets issued on or before: 2020 February 26
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 March 02
Applicable to tickets issued on or before: 2020 February 25
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 27
Applicable to tickets issued on or before: 2020 February 25
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 January 24 through 2020 April 30
Applicable to tickets issued on or before: 2020 February 24
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 February 26
Applicable to tickets issued on or before: 2020 February 23
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 24
Applicable to tickets issued on or before: 2020 February 20
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 20
Applicable to tickets issued on or before: 2020 February 18
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 10 through 2020 February 11
Applicable to tickets issued on or before: 2020 February 10
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 09 through 2020 February 10
Applicable to tickets issued on or before: 2020 February 09
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 09
Applicable to tickets issued on or before: 2020 February 08
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 09
Applicable to tickets issued on or before: 2020 February 08
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 09 through 2020 February 11
Applicable to tickets issued on or before: 2020 February 07
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: 2020 February 07 through 2020 February 08
Applicable to tickets issued on or before: 2020 February 06
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
Read more >

News

Delta was named one of Fortune magazine’s Top 50 Most Admired Companies for the seventh consecutive year due to its leadership in social responsibility, innovation, culture and more.

read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (January 2020)
99.1%
Delta Air Lines
97.4%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (January 2020)
77.6%
Delta Air Lines
72.1%
United
68.8%
American
MISHANDLED BAGS
per 1,000 passengers2 (November 2019)
3.80
Delta Air Lines
5.13
United
7.20
American

1Based on January 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on November 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 02/20

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.