EXCEPTION POLICIES
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News

From effortless check-in and flight notifications to a refreshed view of your SkyMiles account, Fly Delta app puts even more at your fingertips this summer. Read on for select tips to manage your next journey on Delta using the app.

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News

Delta people are proudly celebrating a silver anniversary of sorts, having been recognized for the fifth year in a row as the best U.S. airline by The Points Guy. The Points Guy's editorial team reviewed published airline policies and real-time reports between Jan. 1 and Dec. 31, 2022 in its data-focused analysis of cost, availability, reliability, loyalty programs and other factors.

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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 28
Applicable to tickets issued on or before: 2023 May 22
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 20
Applicable to tickets issued on or before: 2023 May 19
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
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Exception Policies

Date(s) of Impacted travel: 2023 May 19 through 2023 May 20
Applicable to tickets issued on or before: 2023 May 18
Affected Area(s) to/from/through the following:
  • Calgary, CA (YYC)
  • Edmonton, CA (YEG)
  • Montreal, CA (YUL)
  • Toronto, CA (YYZ)
  • Vancouver, CA (YVR)
  • Winnipeg, CA (YWG)
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News

Delta is prepared to welcome international travelers to the U.S. this summer following the removal of remaining COVID entry requirements by the U.S. government beginning May 12, 2023.

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News

Beginning April 19, your travelers with Delta Sky Club access can relax and recharge in a beautiful new nature-inspired oasis on the upper level of the recently expanded G concourse at Minneapolis-Saint Paul International Airport (MSP).

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Exception Policies

Date(s) of Impacted travel: 2023 May 01 through 2023 May 02
Applicable to tickets issued on or before: 2023 April 27
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 April 13 through 2023 April 15
Applicable to tickets issued on or before: 2023 April 13
Affected Area(s) to/from/through the following:
  • Ft. Lauderdale, FL (FLL)
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Exception Policies

Date(s) of Impacted travel: 2023 April 13 through 2023 April 14
Applicable to tickets issued on or before: 2023 April 12
Affected Area(s) to/from/through the following:

Ft. Lauderdale, FL (FLL)

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News

Over the past decade, Delta has invested more than $12 billion in its airport hubs across the country, cementing Delta’s commitment to modernize and transform the travel experience with new or upgraded facilities that are comfortable, easy to navigate and part of an effortlessly connected journey for your travelers.

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Exception Policies

Date(s) of Impacted travel: 2023 March 31 through 2023 April 06
Applicable to tickets issued on or before: 2023 April 03
Affected Area(s) to/from/through the following:
  • London, Heathrow, UK (LHR)*

*Departing flights only

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Exception Policies

Date(s) of Impacted travel: 2023 April 03 through 2023 April 06
Applicable to tickets issued on or before: 2023 April 02
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Sioux Falls, SD (FSD)
  • Williston, ND (XWA)
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Exception Policies

Date(s) of Impacted travel: 2023 April 03 through 2023 April 05
Applicable to tickets issued on or before: 2023 April 02
Affected Area(s) to/from/through the following:
  • Casper, WY (CPR)
  • Cedar City, UT (CDC)
  • Jackson Hole, WY (JAC)
  • Moab, UT (CNY)
  • Saint George, UT (SGU)
  • Salt Lake City, UT (SLC)
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Exception Policies

Date(s) of Impacted travel: 2023 March 31 through 2023 April 04
Applicable to tickets issued on or before: 2023 March 31
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)*

              *Departing flight only

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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 April 02
Applicable to tickets issued on or before: 2023 March 29
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 31
Applicable to tickets issued on or before: 2023 March 28
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 31 through 2023 April 02
Applicable to tickets issued on or before: 2023 March 27
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)*

             *Departing flights only

Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 29
Applicable to tickets issued on or before: 2023 March 24
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 March 27
Applicable to tickets issued on or before: 2023 March 24
Affected Area(s) to/from/through the following:
  • Germany, DE
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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 27
Applicable to tickets issued on or before: 2023 March 23
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 25
Applicable to tickets issued on or before: 2023 March 23
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 March 20 through 2023 March 23
Applicable to tickets issued on or before: 2023 March 17
Affected Area(s) to/from/through the following:

France, FR

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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 15
Applicable to tickets issued on or before: 2023 March 13
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana - Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St. Denis – Reunion, RE (RUN)
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Exception Policies

Date(s) of Impacted travel: 2023 March 14 through 2023 March 15
Applicable to tickets issued on or before: 2023 March 13
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Binghamton, NY (BGM)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Portland, MA (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worchester, MA (ORH)
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Exception Policies

Date(s) of Impacted travel: 2023 March 13
Applicable to tickets issued on or before: 2023 March 11
Affected Area(s) to/from/through the following:
  • Berlin, DE, (BER)
  • Bremen, DE, (BRE)
  • Hamburg, DE, (HAM)
  • Hannover, DE, (HAJ)
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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 12
Applicable to tickets issued on or before: 2023 March 09
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 11
Applicable to tickets issued on or before: 2023 March 08
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
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News

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050, including scaling the sustainable fuel market, innovating for the fleet of the future, addressing single-use plastics and encouraging net-zero supply chains.

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Exception Policies

Date(s) of Impacted travel: 2023 March 03 through 2023 March 04
Applicable to tickets issued on or before: 2023 March 02
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 2023 March 07 through 2023 March 09
Applicable to tickets issued on or before: 2023 March 02
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 March 03 through 2023 March 04
Applicable to tickets issued on or before: 2023 March 01
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Providence, RI (PVD)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 27 through 2023 February 28
Applicable to tickets issued on or before: 2023 February 26
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Boston, MA (BOS)
  • Brainerd, MN (BRD)
  • Buffalo, NY (BUF)
  • Central Wisconsin, WI (CWA)
  • Cleveland, OH (CLE)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Kalamazoo, MI (AZO)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 24
Applicable to tickets issued on or before: 2023 February 23
Affected Area(s) to/from/through the following:
  • San Diego, CA (SAN)
  • Ontario, CA (ONT)
  • Los Angeles, CA (LAX)
  • Santa Ana, CA (SNA)
  • Long Beach, CA (LGB)
  • Burbank, CA (BUR)
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Exception Policies

Date(s) of Impacted travel: 2023 February 06 through 2023 March 16
Applicable to tickets issued on or before: 2023 February 21
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
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Exception Policies

Date(s) of Impacted travel: 2023 February 20 through 2023 February 24
Applicable to tickets issued on or before: 2023 February 19
Affected Area(s) to/from/through the following:
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 20 through 2023 February 22
Applicable to tickets issued on or before: 2023 February 19
Affected Area(s) to/from/through the following:
  • Calgary, Canada (YYC)
  • Jackson, Wyoming (JAC)
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 17
Applicable to tickets issued on or before: 2023 February 15
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 16
Applicable to tickets issued on or before: 2023 February 14
Affected Area(s) to/from/through the following:
  • France, FR
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Exception Policies

Date(s) of Impacted travel: 2023 February 11
Applicable to tickets issued on or before: 2023 February 09
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • French Polynesia, Papeete, RF (PPT)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 February 06 through 2023 February 21
Applicable to tickets issued on or before: 2023 February 06
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
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Exception Policies

Date(s) of Impacted travel: 2023 February 07
Applicable to tickets issued on or before: 2023 February 03
Affected Area(s) to/from/through the following:
  • France, FR
  • Papeete, French Polynesia (PPT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 31 through 2023 February 02
Applicable to tickets issued on or before: 2023 February 01
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

News

For the second year in a row, Delta earned Cirium’s Platinum Award for global operational excellence. The award recognizes Delta’s 83.63% on-time arrival rate in 2022 – the best performance among North American airlines – as well as other factors, including operational complexity and the airline’s ability to limit the impact of flight disruption to its passengers. In addition to the Cirium honor, OAG Aviation Worldwide announced Delta was also No. 1 in its rankings. Delta also was the only U.S. carrier to crack the top 20 globally.

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Exception Policies

Date(s) of Impacted travel: 2023 January 31 through 2023 February 01
Applicable to tickets issued on or before: 2023 January 30
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 24 through 2023 January 26
Applicable to tickets issued on or before: 2023 January 23
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Chicago - Midway, IL (MDW)
  • Chicago - O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fayetteville, AR (XNA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Little Rock, AR (LIT)
  • Marquette, MI (MQT)
  • Oklahoma City, OK (OKC)
  • Pellston, MI (PLN)
  • Pontiac, MI (PTK)
  • Saginaw, MI (MBS)
  • Saint Louis, MO (STL)
  • Sault Ste. Marie, MI (CIU)
  • Springfield, MO (SGF)
  • Traverse City, MI (TVC)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 31
Applicable to tickets issued on or before: 2023 January 27
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Network Updates

Delta Air Lines is making it easier for your travelers be where they need to be with new nonstop routes to cities like Auckland, Berlin, Geneva and London.

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Exception Policies

Date(s) of Impacted travel: 2023 January 25
Applicable to tickets issued on or before: 2023 January 24
Affected Area(s) to/from/through the following:
  • Berlin, DE (BER)
Read more >

Exception Policies

Date(s) of Impacted travel: 2023 January 23 through 2023 January 24
Applicable to tickets issued on or before: 2023 January 22
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Portland, ME (PWM)
  • Worcester, MA (ORH)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - June 2022)
96.6%
Delta Air Lines
95.6%
United
95.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -June 2022)
68.9%
Delta Air Lines
65.3%
United
64.9%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - April 2022)
6.60
Delta Air Lines
6.37
United
8.66
American

1Based on June 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2DOMESTIC MAINLINE PERFORMANCE: Based on April 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 07/14/2022

 
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