EXCEPTION POLICIES
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COVID-19 (CORONAVIRUS) UPDATES
Stay updated on the latest regarding COVID-19 (Coronavirus), schedule changes, waiver information and more.
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News

While Delta has committed to a superior level of cleanliness, more space and safer service to ensure customers can travel with confidence, we’re also continuing to offer added flexibility if their travel plans change during the COVID-19 pandemic. That’s why we’re extending our change fee waiver for new flights purchased through July 31, providing customers the option to change their plans without a fee for a year from the date of purchase.

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Exception Policies

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

Delta is the first U.S. airline to re-connect the U.S. and China since the temporary suspension in February due to the outbreak of COVID-19.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

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News

Delta has updated its Asia-U.S. cargo-only flights schedule. In June, the airline will fly daily from Seoul-Incheon to Detroit, four-times weekly from Incheon to Los Angeles and offer three weekly flights from Incheon to Atlanta. The flights are transporting essential medical supplies and other goods from Asia to the United States.

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News

Delta will block middle-seat selection, cap cabin seating through Sept. 30

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Customers arriving at a Delta check-in area without a face mask need not worry – they will receive a complimentary care kit to comply with our mask requirement and enjoy an extra layer of protection throughout their travel.

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News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

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Exception Policies

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News

Installation of Delta-designed safety shields coming to Delta U.S. airports this summer is the latest example of Delta’s ongoing commitment to deliver on new Clean standard and reinforce safety through customers’ travel.

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News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

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News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes, both U.S. domestic and international, which were previously suspended due to the COVID-19 pandemic.

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News

Delta plans to retire its 18 widebody Boeing 777s by the end of 2020 as a result of the COVID-19 pandemic. The retirement will accelerate the airline’s strategy to simplify and modernize its fleet, while continuing to operate newer, more cost-efficient aircraft.

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News

Delta employees and customers will experience an extra layer of protection starting May 4, as we require all customers to wear a face mask or appropriate face covering when traveling with us.

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News

Delta is sanitizing every flight at every Delta airport using electrostatic sprayers, an important achievement on our quest to raise the standards for airline cleanliness.

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News

Starting May 13, Delta is increasing its cargo-only flights from Incheon to both Atlanta and Los Angeles to daily operations following increased demand to transport medical supplies and other goods from Asia to the United States. Last month, the airline flew to Atlanta four times weekly and to L.A. three times a week.

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News

Delta recognizes that COVID-19 has had a severe impact on many small-to-medium sized companies’ ability to travel and do business. Considering the current difficult circumstances, Delta is taking steps to offer greater flexibility to its SkyBonus accounts.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

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Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

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News

Delta will increase its cargo capacity by utilizing storage areas in the passenger cabin to meet the growing demand to move essential goods around the world during the COVID-19 pandemic.

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News

Delta continues to provide essential service to key cities globally along with essential service throughout the U.S

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News

Delta is operating an increasing number of cargo-only flights to provide safe transportation of essential goods to the U.S.

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News

From offering change-fee waivers for impacted and upcoming travel to supporting social distancing on board, Delta is committed to taking steps to ensure we’re protecting customers during the COVID-19 pandemic. We’re also continually evaluating those steps to stay nimble as the environment changes. That’s why we’re extending a number of recently announced policies and practices.

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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 September 30
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 September 30
Applicable to tickets issued on or before: 2020 April 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

As demand for medical supplies continues to grow in the U.S., Delta is expanding its cargo-only flights between the U.S. and Asia to give vital supply lines an even bigger boost.

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News

Keeping our focus on safety, Delta is extending a number of recently announced policies and practices through June 2020.

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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 June 30
Applicable to tickets issued on or before: 2020 April 14
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 June 30
Applicable to tickets issued on or before: 2020 April 14
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Delta’s latest response to keeping our customers and crews safe and healthy on board includes temporarily streamlining frequency of food and beverage service, along with in-flight processes, across all long-haul international flights. Customers flying on these routes can expect to still receive meal choices, along with a full selection of beverage offerings.

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News

In the latest move to ensure we’re keeping people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations.

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News

Delta SkyMiles Medallion Members will enjoy the same loyalty benefits throughout 2021 as they have in 2020.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 April 03
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

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Exception Policies

Date(s) of Impacted travel: 2020 March 01 through 2020 May 31
Applicable to tickets issued on or before: 2020 April 03
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

New travel requirements have been implemented for travel to or via South Korea (ICN).

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News

Effective March 29, Delta has consolidated its Tokyo flights at Haneda Airport as part of a planned transfer of services from Narita Airport announced in 2019. The consolidation is part of Delta’s long-term Asia-Pacific network strategy and will provide customers with improved access to Haneda, Tokyo’s closest and most convenient airport.

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News

As demand for medical supplies continues to grow in the U.S., vital supply lines are getting a boost today as Delta restarts regularly scheduled operations from China with the launch of cargo-only flights between Shanghai and Detroit.

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News

The Fly Delta app gives you the power to book, change or cancel flights, access your boarding pass, and get the latest flight notifications in the palm of your hand – no matter where your ticket was booked. The Fly Delta app is also a helpful tool for customers stay in the know about flight and network changes – providing customers with all COVID-19 (coronavirus) updates.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 2020 March 17 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 21
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Taking care of customers is at the center of everything we do. That’s why we’re making it even easier for customers to cancel, change or rebook travel that’s been impacted by coronavirus.

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Exception Policies

Date(s) of Impacted travel: 2020 February 25 through 2020 May 31
Applicable to tickets issued on or before: 2020 March 17
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 2020 March 17 through 2020 April 30
Applicable to tickets issued on or before: 2020 March 17
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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operational excellence
COMPLETION FACTOR1
FlightStats (January 2020)
99.1%
Delta Air Lines
97.4%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (January 2020)
77.6%
Delta Air Lines
72.1%
United
68.8%
American
MISHANDLED BAGS
per 1,000 passengers2 (November 2019)
3.80
Delta Air Lines
5.13
United
7.20
American

1Based on January 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on November 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 02/20

 
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