Delta Air Lines has issued a waiver code to provide customers with additional flexibility when purchasing a Delta Main Basic (Basic Economy) fare. This waiver allows customers to apply a wholly unused Delta Main Basic (Basic Economy) ticket toward the purchase of a new reservation (either another Delta Main Basic (Basic Economy) fare or a fare in Delta Main or a Premium Product) less a Cancellation Charge.

To qualify, the reservation associated with the original Delta Main Basic (Basic Economy) ticket must be canceled prior to departure; failure to do so will result in forfeiture of the full value of the ticket.

Applicability

• Applies to wholly unused tickets
  • Ticket validity on the original ticket must still be met
  • Please note: Delta Main Basic (Basic Economy) Cancellation Charge Exception does not apply in all markets. Check the fare rules for details.
  • If no Delta Main Basic (Basic Economy) Cancellation Charge is listed in the fare rule, then no changes or cancellations are permitted to Delta Main Basic (Basic Economy) tickets in that market.

Reissue Guidelines

• The value of an unused Delta Main Basic (Basic Economy) ticket may be applied toward another Delta Main Basic (Basic Economy) fare or a fare in Delta Main or a Premium Product less the Cancellation Charge
• The Cancellation Charge must be collected at time of reissue and noted as a penalty in the exchange transaction
  • Please refer to the fare rule to determine the Cancellation Charge amount
• Add-collect any difference in fare; if the new fare is lower in value, a voucher may be issued for the residual value
  • U.S.-based travel agencies that settle through Airline Reporting Corporation (ARC) may issue a residual value MCO
  • Travel agencies that report via Billing & Settlement Plan (BSP) must contact Delta for all Residual Value Non-Refundable transactions; please contact Global Sales Support or Delta Reservations for assistance
• When reissuing the ticket, enter the waiver code 5AI4O in the ticket designator box on the new ticket
  • If there is an existing ticket designator, place the waiver code in the tour code box
  • If both the ticket designator and tour code boxes are being used, then place the waiver code in the first position of the endorsement box
• Failure to deduct the Cancellation Charge and/or include the waiver code on the ticket as noted above may result in a debit memo for failing to properly document the ticket
• The original non-refundable value carries over to the new ticket; note this amount in the endorsement box