EXCEPTION POLICIES
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News

New travel requirements have been implemented for travel to or via South Korea (ICN).

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News

Effective March 29, Delta has consolidated its Tokyo flights at Haneda Airport as part of a planned transfer of services from Narita Airport announced in 2019. The consolidation is part of Delta’s long-term Asia-Pacific network strategy and will provide customers with improved access to Haneda, Tokyo’s closest and most convenient airport.

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News

As demand for medical supplies continues to grow in the U.S., vital supply lines are getting a boost today as Delta restarts regularly scheduled operations from China with the launch of cargo-only flights between Shanghai and Detroit.

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News

The Fly Delta app gives you the power to book, change or cancel flights, access your boarding pass, and get the latest flight notifications in the palm of your hand – no matter where your ticket was booked. The Fly Delta app is also a helpful tool for customers stay in the know about flight and network changes – providing customers with all COVID-19 (coronavirus) updates.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

Taking care of customers is at the center of everything we do. That’s why we’re making it even easier for customers to cancel, change or rebook travel that’s been impacted by coronavirus.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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News

The Korea government will implement a special entry requirement for all travelers arriving into Korea, effective March 19, 2020 (Korea local time).

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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
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News

Delta's 10 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

Due to travel restrictions related to COVID-19 (Coronavirus), Seoul-Incheon (ICN) airport has implemented a three-step fever screening process, effective March 11, 2020.

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Network Updates

Delta is adjusting its domestic and international flying to align with expected demand trends during the COVID-19 (coronavirus) outbreak, as announced earlier this week.

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News

In addition to the significant efforts under way to protect the health and safety of its customers and employees, Delta Air Lines is announcing additional steps to address the financial impact of the COVID-19 (coronavirus) outbreak.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

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News

Delta will reduce its weekly flying schedule to Japan through April 30 and suspend summer seasonal service between Seattle and Osaka for 2020 in response to reduced demand due to COVID-19 (coronavirus).

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Exception Policies

Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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News

Delta will waive change fees for all flights booked between March 1-31 to any international destination the airline serves.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 01, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 27, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 26, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 02, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
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Exception Policies

Date(s) of Impacted travel: February 27, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: February 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through February 26, 2020
Applicable to tickets issued on or before: February 23, 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
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Exception Policies

Date(s) of Impacted travel: February 24, 2020
Applicable to tickets issued on or before: February 20, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: February 20, 2020
Applicable to tickets issued on or before: February 18, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: February 10, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 10, 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 10, 2020
Applicable to tickets issued on or before: February 09, 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 07, 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: February 07, 2020 through February 08, 2020
Applicable to tickets issued on or before: February 06, 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (January 2020)
99.1%
Delta Air Lines
97.4%
United
97.6%
American
ON-TIME PERFORMANCE1
FlightStats (January 2020)
77.6%
Delta Air Lines
72.1%
United
68.8%
American
MISHANDLED BAGS
per 1,000 passengers2 (November 2019)
3.80
Delta Air Lines
5.13
United
7.20
American

1Based on January 2020 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on November 2019 statistics for mishandled bags per 1,000 passengers enplaned as provided in the January 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 02/20

 
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