EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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News

To give customers more time to enjoy their benefits, Delta is extending benefits for some Delta SkyMiles American Express Card Members, Delta Sky Club Memberships and more.

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Exception Policies

Date(s) of Impacted travel: September 21, 2020
Applicable to tickets issued on or before: September 19, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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News

Delta will replace the current filtering systems that pump air into jetbridges and parked aircraft with LEED Platinum MERV14 filters that will result in a 40% reduction in air particles.

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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 17, 2020
Applicable to tickets issued on or before: September 15, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 14, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 13, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 13, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 12, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: September 06, 2020 through September 07, 2020
Applicable to tickets issued on or before: September 05, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Incheon International Airport, the hub of the Delta and Korean Air joint venture, has received Airport Health Accredidation under the Airports Council International programme. Incheon Airport is the first in the Asia-Pacific region to receive this recognition, a testament to the efforts of Incheon, in partnership with Delta and Korean Air.

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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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News

Delta is making it easier for customers to book, change or cancel their travel plans by eliminating change fees permanently for tickets purchased for travel within the U.S.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: September 02, 2020 through September 03, 2020
Applicable to tickets issued on or before: August 31, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: August 30, 2020
Applicable to tickets issued on or before: August 30, 2020
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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News

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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 26, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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News

Due to Bavi’s projected forecast, Delta has issued a travel waiver for flights to and from Seoul, South Korea and proactively cancelled two flights ahead of the storm’s impact. This waiver allows customers with flexibility in their travel plans to make a one-time change to their itinerary without incurring a change fee.

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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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News

Delta is offering a close look at the processes and products that provide an industry-leading approach to cleanliness.

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Exception Policies

Date(s) of Impacted travel: August 23, 2020 through August 24, 2020
Applicable to tickets issued on or before: August 23, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 24, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: August 22, 2020 through August 23, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: August 22, 2020
Applicable to tickets issued on or before: August 21, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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News

Delta extends protocol to block the selection of middle seats and limit the number of customers per flight for the holiday season

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Exception Policies

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News

Together, Delta Air Lines, Korean Air and Incheon Airport continue to enhance safety and cleanliness measures across the travel journey, so your travelers feel confident when they’re ready to fly.

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Exception Policies

Date(s) of Impacted travel: August 04, 2020 through August 05, 2020
Applicable to tickets issued on or before: August 03, 2020
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 03, 2020 through August 04, 2020
Applicable to tickets issued on or before: August 01, 2020
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: August 01, 2020 through August 02, 2020
Applicable to tickets issued on or before: July 31, 2020
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
Read more >

News

The airline continues fine-tuning its schedule following surges in COVID-19 cases that have slowed demand.

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News

Expanded waivers join new capability to automatically block adjacent seats when booking

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
Read more >

News

These new health acknowledgment prompts during the customer check-in process act as an additional layer of protection for both employees and customers during the coronavirus pandemic. The measure is the latest of Delta’s efforts to ensure a safe experience and restore customer confidence in travel.

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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
Read more >

News

Delta earned the top spot among domestic carriers in the TPG 2020 Best Airlines Report that ranked airlines based on how they’ve been supporting customers since the onset of the COVID-19 crisis. The Points Guy, a leading digital outlet focused on travel, stated that “Delta again comes out on top” across categories that included ticket flexibility, cleanliness and overall passenger safety.

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Exception Policies

Date(s) of Impacted travel: July 25, 2020 through July 27, 2020
Applicable to tickets issued on or before: July 25, 2020
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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News

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News

Starting July 20, customers who believe they have an underlying condition that prevents them from wearing a mask are required to complete a "Clearance-To-Fly" process before being permitted to travel, for everyone's safety.

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News

Delta will add almost 1,000 flights system-wide in July, boosting service and nonstop connectivity to popular summer destinations and major business markets.

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News

Watch Dr. Michael Saag, Professor of Medicine and Infectious Diseases at the University of Alabama at Birmingham, explain why airplane cabin air is clean, safe and healthy to breathe.

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News

Seven Clubs to reopen in July as travel demand increases – with more to come.

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News

To further support clean and safe travel, Incheon Airport has installed contactless robots and kiosks in the Departures Hall for body temperature screening.

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News

While Delta has committed to a superior level of cleanliness, more space and safer service to ensure customers can travel with confidence, we’re also continuing to offer added flexibility if their travel plans change during the COVID-19 pandemic. That’s why we’re extending our change fee waiver for new flights purchased through July 31, providing customers the option to change their plans without a fee for a year from the date of purchase.

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Exception Policies

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020.

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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Jul 2020)
92.6%
Delta Air Lines
91.3%
United
90.2%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan - Jul 2020)
79.1%
Delta Air Lines
76.9%
United
75.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Apr 2020)
4.50
Delta Air Lines
5.43
United
7.22
American

1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24 

 
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