EXCEPTION POLICIES
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DELTA IN ASIA - Pacific
Asia Pacific is full of treasures, physical and spiritual, ancient and modern. Whether you want to experience the splendor that is Sydney or behold some of the world's most famous temples in Taipei, no other global airline puts as many of the world's treasures.
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News

Customers booking travel on select transpacific routes will be able to choose from all four branded seat products – Delta One suites, Delta Premium Select, Delta Comfort+® and Main Cabin – for the first time on board retrofitted 777 aircraft.

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Exception Policies

Date(s) of Impacted travel: January 19, 2019 through January 20, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC, Canada (YUL)
  • Newark, NJ (EWR)
  • New York- Kennedy, NY (JFK)
  • New York- LaGuardia, NY (LGA)
  • Ottawa, ON, Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: January 18, 2019 through January 19, 2019
Applicable to tickets issued on or before: January 17, 2019
Affected Area(s) to/from/through the following:
  • Akron/Canton, OH (CAK)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
Read more >

Exception Policies

Date(s) of Impacted travel: January 15, 2019 through January 18, 2019
Applicable to tickets issued on or before: January 15, 2019
Affected Area(s) to/from/through the following:
  • Nairobi, Kenya (NBO)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 14, 2019
Affected Area(s) to/from/through the following:
  • Bremen, Germany (BRE)
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hamburg, Germany (HAM)
  • Hannover, Germany (HAJ)
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Exception Policies

Date(s) of Impacted travel: January 15, 2019
Applicable to tickets issued on or before: January 13, 2019
Affected Area(s) to/from/through the following:
  • Frankfurt, Germany (FRA)
  • Hannover, Germany (HAJ)
Read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Charlottesville, VA (CHO)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
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Exception Policies

Date(s) of Impacted travel: January 13, 2019
Applicable to tickets issued on or before: January 12, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 11, 2019 through January 12, 2019
Applicable to tickets issued on or before: January 11, 2019
Affected Area(s) to/from/through the following:
  • Kansas City, MO (MCI)
  • St. Louis, MO (STL)
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Exception Policies

Date(s) of Impacted travel: January 11, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2019
Applicable to tickets issued on or before: January 09, 2019
Affected Area(s) to/from/through the following:
  • Dusseldorf, Germany (DUS)
  • Stuttgart, Germany (STR)
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Exception Policies

Date(s) of Impacted travel: January 08, 2019 through January 09, 2019
Applicable to tickets issued on or before: January 07, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2019
Applicable to tickets issued on or before: January 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: January 05, 2019 through January 06, 2019
Applicable to tickets issued on or before: January 05, 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
  • Nuremberg, Germany (NUE)
  • Stuttgart, Germany (STR)
Read more >

News

The tram system in Detroit Metropolitan Airport's McNamara Terminal is undergoing upgrades to improve reliability, safety and efficiency of the trams. Phase three of the project will begin on Jan. 8, causing both trams to be out of service until early April.

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Exception Policies

Date(s) of Impacted travel: December 26, 2018 through December 27, 2018
Applicable to tickets issued on or before: December 24, 2018
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
Read more >

Exception Policies

Date(s) of Impacted travel: December 22, 2018
Applicable to tickets issued on or before: December 22, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2018
Applicable to tickets issued on or before: December 21, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Policy Updates

Delta has made changes to its service and support animal policy, for travel on or after December 18, 2018. The airline has placed a ban on service and support animals under four months of age regardless of flight length and a ban on emotional support animals on flights longer than eight hours.

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Exception Policies

Date(s) of Impacted travel: December 15, 2018 through December 17, 2018
Applicable to tickets issued on or before: December 16, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 15, 2018 through December 16, 2018
Applicable to tickets issued on or before: December 15, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 14, 2018
Applicable to tickets issued on or before: December 12, 2018
Affected Area(s) to/from/through the following:
  • All AF and HOP Operated Short-Haul Flights
Read more >

News

Zone boarding, an aviation standard for decades, will soon be a thing of the past for Delta customers as the airline makes a global shift to boarding by branded fare purchased.

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Exception Policies

Date(s) of Impacted travel: December 11, 2018
Applicable to tickets issued on or before: December 10, 2018
Affected Area(s) to/from/through the following:
  • Greensboro, NC (GSO)
  • Raleigh-Durham, NC (RDU)
Read more >

Exception Policies

Date(s) of Impacted travel: December 09, 2018 through December 10, 2018
Applicable to tickets issued on or before: December 07, 2018
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Greensboro, NC (GSO)
  • Greenville-Spartanburg, SC (GSP)
  • Knoxville, TN (TYS)
  • Raleigh-Durham, NC (RDU)
  • Roanoke, VA (ROA)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: December 07, 2018 through December 09, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: December 08, 2018
Applicable to tickets issued on or before: December 06, 2018
Affected Area(s) to/from/through the following:
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Oklahoma City, OK (OKC)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
Read more >

Exception Policies

Date(s) of Impacted travel: November 30, 2018 through December 04, 2018
Applicable to tickets issued on or before: November 30, 2018
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Fairbanks, AK (FAI)
Read more >

News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

News

Korean Air has relocated into Delta's check-in facilities at Seattle-Tacoma International Airport, making travel more seamless for customers flying from the airport.

read more >

Exception Policies

Date(s) of Impacted travel: November 26, 2018 through November 28, 2018
Applicable to tickets issued on or before: November 26, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 24, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 25, 2018 through November 26, 2018
Applicable to tickets issued on or before: November 23, 2018
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Chicago, IL – Midway (MDW)
  • Chicago, IL – O’Hare (ORD)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Madison, WI (MSN)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
Read more >

Exception Policies

Date(s) of Impacted travel: November 19, 2018 through November 20, 2018
Applicable to tickets issued on or before: November 19, 2018
Affected Area(s) to/from/through the following:
  • Paris, France – Charles de Gaulle (CDG)
  • Paris, France – Orly (ORY)
Read more >

Exception Policies

Date(s) of Impacted travel: November 16, 2018
Applicable to tickets issued on or before: November 15, 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: November 15, 2018
Applicable to tickets issued on or before: November 14, 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Scranton, PA (AVP)
  • Stewart, NY (SWF)
  • Washington Reagan, DC (DCA)
  • Washington Dulles, DC (IAD)
  • White Plains, NY (HPN)
Read more >

News

To continue efforts to align our premium branded products with our Joint Venture partners, Delta will shift its Delta Comfort+® product from the Premium Economy shelf to the Economy shelf for all transpacific and transatlantic itineraries where Delta is the marketing carrier. This change is effective for travel on/after November 14, 2018. Domestic and Latin America markets will continue to display Delta Comfort+ on the Premium Economy shelf.

read more >

Exception Policies

Date(s) of Impacted travel: November 12, 2018 through November 13, 2018
Applicable to tickets issued on or before: November 12, 2018
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Oakland, CA (OAK)
  • San Francisco, CA (SFO)
Read more >

News

Delta continues to realign premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners.

read more >

Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: October 29, 2018 through October 31, 2018
Applicable to tickets issued on or before: October 28, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 29, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: October 26, 2018 through October 27, 2018
Applicable to tickets issued on or before: October 26, 2018
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
Read more >

Exception Policies

Date(s) of Impacted travel: October 27, 2018
Applicable to tickets issued on or before: October 25, 2018
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: October 23, 2018 through October 24, 2018
Applicable to tickets issued on or before: October 23, 2018
Affected Area(s) to/from/through the following:
  • Puerto Vallarta, MX (PVR)
Read more >

Exception Policies

Date(s) of Impacted travel: October 22, 2018 through October 23, 2018
Applicable to tickets issued on or before: October 22, 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Date(s) of Impacted travel: October 12, 2018 through October 20, 2018
Applicable to tickets issued on or before: October 16, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >

Exception Policies

Date(s) of Impacted travel: October 12, 2018 through October 15, 2018
Applicable to tickets issued on or before: October 12, 2018
Affected Area(s) to/from/through the following:
  • Panama City, FL (ECP)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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