EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: September 14, 2021 through September 15, 2021
Applicable to tickets issued on or before: September 13, 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 12, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: September 02, 2021 through September 03, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through September 03, 2021
Applicable to tickets issued on or before: August 30, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through September 30, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: August 29, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 23, 2021 through August 25, 2021
Applicable to tickets issued on or before: August 28, 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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Exception Policies

Date(s) of Impacted travel: August 22, 2021 through August 23, 2021
Applicable to tickets issued on or before: August 20, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 18, 2021 through August 19, 2021
Applicable to tickets issued on or before: August 17, 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021 through August 17, 2021
Applicable to tickets issued on or before: August 15, 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: August 16, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
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Exception Policies

Date(s) of Impacted travel: August 15, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
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Exception Policies

Date(s) of Impacted travel: August 14, 2021 through August 15, 2021
Applicable to tickets issued on or before: August 12, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: August 06, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 06, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

We know you expect more from Delta and assure you that these challenges are temporary. The Delta team is here to serve you and is taking significant actions to alleviate these pain points.

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News

Delta SkyMiles Medallion Members will be able to enjoy their Status through Jan. 31, 2023, in addition to other extensions designed to give the airline’s most loyal customers more flexibility as travel resumes.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: July 23, 2021 through July 25, 2021
Applicable to tickets issued on or before: July 23, 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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News

The online travel and lifestyle platform said Delta topped rankings in reliability and travel experience and noted its consistent scores across all categories that pushed it to the top.

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News

Delta has entered into agreements to add 29 used Boeing 737-900ERs and lease seven used Airbus A350-900s as it continues to streamline and modernize its fleet. The 36 additional aircraft will improve fuel efficiency and enhance the customer experience, while supporting Delta’s fleet renewal strategy focused on simplification, scale, size and sustainability.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through July 30, 2021
Applicable to tickets issued on or before: July 14, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: July 06, 2021 through July 07, 2021
Applicable to tickets issued on or before: July 04, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Date(s) of Impacted travel: June 26, 2021 through June 28, 2021
Applicable to tickets issued on or before: June 28, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through July 14, 2021
Applicable to tickets issued on or before: June 24, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 30, 2021
Applicable to tickets issued on or before: June 08, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through June 15, 2021
Applicable to tickets issued on or before: May 27, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta has implemented a second bag fee for Transpacific economy class (Main Cabin and Delta Comfort+) travel on Delta marketed (DL- or KE- operated) flights. With this change, passengers with tickets purchased on/after May 3, 2021, and a first flight marketed by Delta, including flights operated by partners, will now be charged $100 to check a second bag.

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Exception Policies

Date(s) of Impacted travel: May 11, 2021 through May 25, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
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Exception Policies

Date(s) of Impacted travel: May 11, 2021 through May 13, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through May 31, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

As more customers return to travel, Delta is making it easier for customers to understand and explore their options with all-new, easy-to-use travel planning resources on delta.com.

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News

Delta is giving customers more time to plan and rebook a trip than any other U.S. airline with a travel credit extension that allows for unmatched flexibility.

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Exception Policies

Date(s) of Impacted travel: April 05, 2021 through May 04, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 17, 2021
Applicable to tickets issued on or before: March 15, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
Read more >

News

For the third time in four years, Delta is one of Fast Company’s Most Innovative Companies worldwide - this time in recognition of the company’s success in innovating with “creative problem-solving and fearlessness” in the face of the COVID-19 pandemic and for “finding reasons to be optimistic in an unprecedented year for tourism and hospitality.”

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Exception Policies

Date(s) of Impacted travel: March 12, 2021 through March 15, 2021
Applicable to tickets issued on or before: March 11, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: March 05, 2021 through March 08, 2021
Applicable to tickets issued on or before: March 05, 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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News

Delta Air Lines’ audacious commitment to carbon neutrality from March 2020 onward is coming to fruition with swift impact through immediate actions coupled with long-term investments to combat climate change.

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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 19, 2021
Applicable to tickets issued on or before: February 17, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Date(s) of Impacted travel: February 18, 2021 through February 20, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 17, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 15, 2021 through February 16, 2021
Applicable to tickets issued on or before: February 15, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 13, 2021 through February 14, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >

Exception Policies

Date(s) of Impacted travel: February 14, 2021 through February 15, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: February 12, 2021 through February 13, 2021
Applicable to tickets issued on or before: February 11, 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: February 11, 2021 through February 12, 2021
Applicable to tickets issued on or before: February 10, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

News

Delta is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel.

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Exception Policies

Date(s) of Impacted travel: February 07, 2021
Applicable to tickets issued on or before: February 06, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE ytd1
FlightStats (Jan -Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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