EXCEPTION POLICIES
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Exception Policies

East Coast Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 December 14
Applicable to tickets issued on or before: 2025 December 13
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Washington, D.C. (DCA)
  • Washington, D.C. (IAD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Portugal Industrial Action - Bulletin 1
Dates of Impacted Travel: 2025 December 10 through 2025 December 11
Applicable to tickets issued on or before: 2025 December 06
Affected Area(s) to/from/through the following:
  • Lisbon, PT (LIS)
Read more >

Exception Policies

Detroit Connectivity Outage - Bulletin 1
Dates of Impacted Travel: 2025 December 05 through 2025 December 06
Applicable to tickets issued on or before: 2025 December 05
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Midwestern Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 November 29 through 2025 November 30
Applicable to tickets issued on or before: 2025 November 28
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Bismark, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Syracuse, NY (SYR)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
  • Williston, ND (XWA)
Read more >

Exception Policies

Seattle Airport Fuel Supply Restrictions – Long-Haul Flights - Bulletin 1
Dates of Impacted Travel: 2025 November 23 through 2025 November 28
Applicable to tickets issued on or before: 2025 November 23
Affected Area(s) to/from/through the following:
  • International non-stop flights departing from Seattle, WA (SEA) over 6 hours
Read more >

Exception Policies

FAA Directive - Bulletin 4
Dates of Impacted Travel: 2025 November 07 through 2025 November 16
Applicable to tickets issued on or before: 2025 November 11
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Atlanta, GA (ATL)
  • Boston, MA (BOS)
  • Baltimore, DC (BWI)
  • Charlotte, NC (CLT)
  • Cincinnati, OH (CVG)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Dallas, TX (DAL)
  • Denver, CO (DEN)
  • Dallas Fort Worth, TX (DFW)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Honolulu, HI (HNL)
  • Houston-Hobby, TX (HOU)
  • Washington D.C. – Dulles, DC (IAD)
  • Washington D.C. – Reagan (DCA)
  • Houston, TX (IAH)
  • Indianapolis, IN (IND)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Louisville, KY (SDF)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Memphis, TN (MEM)
  • Miami, FL (MIA)
  • Minneapolis, MN (MSP)
  • Orlando, FL (MCO)
  • Oakland, CA (OAK)
  • Ontario, CA (ONT)
  • Portland, OR (PDX)
  • Philadelphia, PA (PHL)
  • Phoenix, AZ (PHX)
  • Salt Lake City, UT (SLC)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • Seattle, WA (SEA)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Montego Bay Infrastructure - Bulletin 3
Dates of Impacted Travel: 2025 October 25 through 2026 January 31
Applicable to tickets issued on or before: 2025 November 10
Affected Area(s) to/from/through the following:
  • Montego Bay, Jamaica (MBJ)
Read more >

Exception Policies

FAA Directive - Bulletin 3
Dates of Impacted Travel: 2025 November 07 through 2025 November 14
Applicable to tickets issued on or before: 2025 November 07
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Atlanta, GA (ATL)
  • Boston, MA (BOS)
  • Baltimore, DC (BWI)
  • Charlotte, NC (CLT)
  • Cincinnati, OH (CVG)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Dallas - Love Field, TX (DAL)
  • Denver, CO (DEN)
  • Dallas Forth Worth, TX (DFW)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Honolulu, HI (HNL)
  • Houston - Hobby, TX (HOU)
  • Washington D.C. - Dulles, DC (IAD)
  • Washington D.C. - Reagan (DCA)
  • Houston - Intercontinental, TX (IAH)
  • Indianapolis, IN (IND)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Louisville, KY (SDF)
  • New York - JFK, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Memphis, TN (MEM)
  • Miami, FL (MIA)
  • Minneapolis/St. Paul, MN (MSP)
  • Orlando, FL (MCO)
  • Oakland, CA (OAK)
  • Ontario, CA (ONT)
  • Portland, OR (PDX)
  • Philadelphia, PA (PHL)
  • Phoenix, AZ (PHX)
  • Salt Lake City, UT (SLC)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • Seattle, WA (SEA)
  • Tampa, FL (TPA)
Read more >

Exception Policies

FAA Directive - Bulletin 2
Dates of Impacted Travel: 2025 November 07 through 2025 November 11
Applicable to tickets issued on or before: 2025 November 07
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Atlanta, GA (ATL)
  • Boston, MA (BOS)
  • Baltimore, DC (BWI)
  • Charlotte, NC (CLT)
  • Cincinnati, OH (CVG)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Dallas - Love Field, TX (DAL)
  • Denver, CO (DEN)
  • Dallas Forth Worth, TX (DFW)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Honolulu, HI (HNL)
  • Houston - Hobby, TX (HOU)
  • Washington D.C. - Dulles, DC (IAD)
  • Washington D.C. - Reagan (DCA)
  • Houston - Intercontinental, TX (IAH)
  • Indianapolis, IN (IND)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Louisville, KY (SDF)
  • New York - JFK, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Memphis, TN (MEM)
  • Miami, FL (MIA)
  • Minneapolis/St. Paul, MN (MSP)
  • Orlando, FL (MCO)
  • Oakland, CA (OAK)
  • Ontario, CA (ONT)
  • Portland, OR (PDX)
  • Philadelphia, PA (PHL)
  • Phoenix, AZ (PHX)
  • Salt Lake City, UT (SLC)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • Seattle, WA (SEA)
  • Tampa, FL (TPA)
Read more >

Exception Policies

FAA Directive - Bulletin 1
Dates of Impacted Travel: 2025 November 07 through 2025 November 09
Applicable to tickets issued on or before: 2025 November 16
Affected Area(s) to/from/through the following:
  • Anchorage, AK (ANC)
  • Atlanta, GA (ATL)
  • Boston, MA (BOS)
  • Baltimore, DC (BWI)
  • Charlotte, NC (CLT)
  • Cincinnati, OH (CVG)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Dallas, TX (DAL)
  • Denver, CO (DEN)
  • Dallas Fort Worth, TX (DFW)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Honolulu, HI (HNL)
  • Houston-Hobby, TX (HOU)
  • Washington D.C. – Dulles, DC (IAD)
  • Washington D.C. – Reagan (DCA)
  • Houston, TX (IAH)
  • Indianapolis, IN (IND)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Louisville, KY (SDF)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Memphis, TN (MEM)
  • Miami, FL (MIA)
  • Minneapolis, MN (MSP)
  • Orlando, FL (MCO)
  • Oakland, CA (OAK)
  • Ontario, CA (ONT)
  • Portland, OR (PDX)
  • Philadelphia, PA (PHL)
  • San Diego, CA (SAN)
  • San Francisco, CA (SFO)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Montego Bay Infrastructure - Bulletin 2
Dates of Impacted Travel: 2025 October 25 through 2025 December 18
Applicable to tickets issued on or before: 2025 November 04
Affected Area(s) to/from/through the following:
  • Montego Bay, Jamaica (MBJ)
Read more >

Exception Policies

Montego Bay Infrastructure - Bulletin 1
Dates of Impacted Travel: 2025 October 25 through 2025 November 08
Applicable to tickets issued on or before: 2025 October 30
Affected Area(s) to/from/through the following:
  • Montego Bay, Jamaica (MBJ)
Read more >

Exception Policies

Hurricane Melissa - Bulletin 3
Dates of Impacted Travel: 2025 October 25 through 2025 November 02
Applicable to tickets issued on or before: 2025 October 29
Affected Area(s) to/from/through the following:
  • Kingston, Jamaica (KIN)
  • Montego Bay, Jamaica (MBJ)
  • Providenciales, Turks & Caicos (PLS)
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Hurricane Melissa - Bulletin 2
Dates of Impacted Travel: 2025 October 25 through 2025 November 02
Applicable to tickets issued on or before: 2025 October 27
Affected Area(s) to/from/through the following:
  • Kingston, Jamaica (KIN)
  • Montego Bay, Jamaica (MBJ)
  • Providenciales, Turks & Caicos (PLS)
Read more >

Exception Policies

Hurricane Melissa - Bulletin 1
Dates of Impacted Travel: 2025 October 25 through 2025 October 28
Applicable to tickets issued on or before: 2025 October 24
Affected Area(s) to/from/through the following:
  • Kingston, Jamaica (KIN)
  • Montego Bay, Jamaica (MBJ)
Read more >

Exception Policies

East Coast U.S. Weather - Bulletin 1
Dates of Impacted Travel: 2025 October 12 through 2025 October 13
Applicable to tickets issued on or before: 2025 October 11
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Norfolk, VA (ORF) 
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Dates of Impacted Travel: 2025 September 30 through 2025 October 01
Applicable to tickets issued on or before: 2025 September 29
Affected Area(s) to/from/through the following:

Bermuda, BM (BDA)
Read more >

Exception Policies

Northeast U.S. Weather - Bulletin 1
Dates of Impacted Travel: 2025 September 23
Applicable to tickets issued on or before: 2025 September 22
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Industrial Action in Amsterdam - Bulletin 1
Dates of Impacted Travel: 2025 September 17
Applicable to tickets issued on or before: 2025 September 15
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS) 
Read more >

Exception Policies

Industrial Action in Amsterdam - Bulletin 1
Dates of Impacted Travel: 2025 September 10
Applicable to tickets issued on or before: 2025 September 08
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
Read more >

Exception Policies

Hurricane Erin - Bulletin 1
Dates of Impacted Travel: 2025 August 19 through 2025 August 29
Applicable to tickets issued on or before: 2025 August 19
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Northeast U.S. Weather - Bulletin 1
Dates of Impacted Travel: 2025 August 13 through 2025 August 14
Applicable to tickets issued on or before: 2025 August 12
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast U.S. Weather - Bulletin 1
Dates of Impacted Travel: 2025 July 31 through 2025 July 31
Applicable to tickets issued on or before: 2025 July 30
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Inclement Weather - Bulletin 1
Dates of Impacted Travel: 2025 July 08 through 2025 July 09
Applicable to tickets issued on or before: 2025 July 07
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Severe Weather - Bulletin 1
Dates of Impacted Travel: 2025 July 01 through 2025 July 01
Applicable to tickets issued on or before: 2025 June 30
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

France Fueler Industrial Action - Bulletin 1
Dates of Impacted Travel: 2025 June 22
Applicable to tickets issued on or before: 2025 June 20
Affected Area(s) to/from/through the following:
  • Paris, France (CDG)
Read more >

Exception Policies

Middle East Unrest - Bulletin 3
Dates of Impacted Travel: 2025 June 12 through 2025 August 31
Applicable to tickets issued on or before: 2025 June 16
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Middle East Unrest - Bulletin 2
Dates of Impacted Travel: 2025 June 12 through 2025 August 31
Applicable to tickets issued on or before: 2025 June 13
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Middle East Unrest - Bulletin 1
Dates of Impacted Travel: 2025 June 12 through 2025 June 30
Applicable to tickets issued on or before: 2025 June 12
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

DCA AIRSPACE CLOSURE FLEXIBILITY - BULLETIN 1
Dates of Impacted Travel: 2025 June 14 through 2025 June 14
Applicable to tickets issued on or before: 2025 June 07
Affected Area(s) to/from/through the following:
  • Washington D.C. - Reagan (DCA)
Read more >

Exception Policies

Newark Flexibility - Bulletin 2
Dates of Impacted Travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 19
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Newark Flexibility - Bulletin 1
Dates of Impacted Travel: 2025 May 17 through 2025 June 15
Applicable to tickets issued on or before: 2025 May 17
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
Read more >

Exception Policies

Spain and Portugal Power Outage - Bulletin 1
Dates of Impacted Travel: 2025 April 28 through 2025 April 29
Applicable to tickets issued on or before: 2025 April 28
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
  • Lisbon, PT (LIS)
  • Madrid, ES (MAD)
  • Porto, PT (OPO)
Read more >

Exception Policies

London Heathrow Power Outage - Bulletin 1
Dates of Impacted Travel: 2025 March 21 through 2025 March 23
Applicable to tickets issued on or before: 2025 March 21
Affected Area(s) to/from/through the following:

London Heathrow, UK – (LHR) 
Read more >

Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 18 through 2025 February 19
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Charlotte, NC (CLT)
  • Fayetteville, AR (XNA)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Oklahoma, OK (OKC)
  • Raleigh Durham, NC (RDU)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Toronto Airport Closure - Bulletin 1
Dates of Impacted Travel: 2025 February 17 through 2025 February 20
Applicable to tickets issued on or before: 2025 February 17
Affected Area(s) to/from/through the following:
  • Toronto, Canada (YYZ)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 15 through 2025 February 16
Applicable to tickets issued on or before: 2025 February 14
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Montreal, QC, CA (YUL)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Providence, RI (PVD)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worcester, MA (ORH)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Dates of Impacted Travel: 2025 February 12 through 2025 February 15
Applicable to tickets issued on or before: 2025 February 13
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 12 through 2025 February 13
Applicable to tickets issued on or before: 2025 February 12
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA) 
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL) 
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
Read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 11 through 2025 February 12
Applicable to tickets issued on or before: 2025 February 10
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Evansville, IN (EVV) 
  • Greensboro, NC (GSO) 
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Norfolk, VA (ORF) 
  • Philadelphia, PA (PHL) 
  • Richmond, VA (RIC) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
Read more >

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 08 through 2025 February 09
Applicable to tickets issued on or before: 2025 February 07
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE) 
  • Baltimore, MD (BWI) 
  • Boston, MA (BOS) 
  • Hartford, CT (BDL) 
  • Harrisburg, PA (MDT) 
  • Newark, NJ (EWR) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Philadelphia, PA (PHL) 
  • Providence, RI (PVD) 
  • Portland, ME (PWM) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN) 
Read more >

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 February 05 through 2025 February 06
Applicable to tickets issued on or before: 2025 February 04
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Chicago O’Hare, IL (ORD)
  • Chicago Midway, IL (MDW)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wane, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI) 
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Washington D.C. Airport Closure - Bulletin 1
Dates of Impacted Travel: 2025 January 30 through 2025 January 30
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • Baltimore, MD (BWI)
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Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1
Dates of Impacted Travel: 2025 January 23 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 23
Affected Area(s) to/from/through the following:
  • Belfast City Airport, GB (BHD)
  • Cork, IE (ORK)
  • Dublin, IE (DUB)
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Exception Policies

Gulf Coast Winter Weather - Bulletin 3
Dates of Impacted Travel: 2025 January 20 through 2025 January 24
Applicable to tickets issued on or before: 2025 January 22
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX)
  • Augusta, Georgia (AGS)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Birmingham, Alabama (BHM)
  • Brunswick, Georgia (BQK)
  • Charleston, South Carolina (CHS)
  • Columbia, South Carolina (CAE)
  • Columbus, Georgia (CSG)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Dothan, Alabama (DHN)
  • Fayetteville, North Carolina (FAY)
  • Fort Walton Beach, Florida (VPS)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL) 
  • Houston Hobby, Houston, Texas (HOU)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Jackson, Mississippi (JAN)
  • Jacksonville, North Carolina (OAJ)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Mobile, Alabama (MOB)
  • Monroe, Louisiana (MLU)
  • Montgomery, Alabama (MGM)
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Raleigh Durham, North Carolina (RDU)
  • San Antonio, Texas (SAT)
  • Savannah, Georgia (SAV)
  • Shreveport, Louisiana (SHV)
  • Tallahassee, Florida (TLH)
  • Valdosta, Georgia (VLD)
  • Wilmington, North Carolina (ILM)
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Exception Policies

Atlanta Winter Weather - Bulletin 2
Dates of Impacted Travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 21
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Gulf Coast Winter Weather - Bulletin 2
Dates of Impacted Travel: 2025 January 20 through 2025 January 22
Applicable to tickets issued on or before: 2025 January 20
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX) 
  • Augusta, Georgia (AGS) 
  • Austin, Texas (AUS) 
  • Baton Rouge, Louisiana (BTR) 
  • Birmingham, Alabama (BHM) 
  • Brunswick, Georgia (BQK) 
  • Charleston, South Carolina (CHS) 
  • Columbia, South Carolina (CAE) 
  • Columbus, Georgia (CSG) 
  • Dallas Fort Worth, Texas (DFW) 
  • Dallas Love Field, Texas (DAL) 
  • Dothan, Alabama (DHN) 
  • Fayetteville, North Carolina (FAY) 
  • Fort Walton Beach, Florida (VPS) 
  • Gulfport, Mississippi (GPT) 
  • Harlingen, Texas (HRL)
  • Houston Hobby, Houston, Texas (HOU) 
  • Houston Intercontinental, Houston, Texas (IAH) 
  • Jackson, Mississippi (JAN) 
  • Jacksonville, North Carolina (OAJ) 
  • Lafayette, Louisiana (LFT) 
  • McAllen, Texas (MFE) 
  • Mobile, Alabama (MOB) 
  • Monroe, Louisiana (MLU) 
  • Montgomery, Alabama (MGM) 
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY) 
  • Panama City, Florida (ECP) 
  • Pensacola, Florida (PNS) 
  • Raleigh Durham, North Carolina (RDU) 
  • San Antonio, Texas (SAT) 
  • Savannah, Georgia (SAV) 
  • Shreveport, Louisiana (SHV) 
  • Tallahassee, Florida (TLH) 
  • Valdosta, Georgia (VLD) 
  • Wilmington, North Carolina (ILM) 
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Exception Policies

Atlanta Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:

Atlanta, GA (ATL)
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Exception Policies

Gulf Coast Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 January 20 through 2025 January 21
Applicable to tickets issued on or before: 2025 January 19
Affected Area(s) to/from/through the following:
  • Alexandria, Louisiana (AEX)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Houston Hobby, Houston, Texas (HOU)
  • Jackson, Mississippi (JAN)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Monroe, Louisiana (MLU)
  • New Orleans, Louisiana (MSY)
  • San Antonio, Texas (SAT)
  • Shreveport, Louisiana (SHV)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Dates of Impacted Travel: 2025 January 19 through 2025 January 20
Applicable to tickets issued on or before: 2025 January 18
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
  • New York, NY (JFK)
  • New York, NY (LGA) 
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan. - Dec. 2023)
98.9%
Delta Air Lines
98.3%
United
98.9%
American
ON-TIME PERFORMANCE YTD2
FlightStats (Jan. - Dec. 2023)
71.6%
Delta Air Lines
64.6%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan. - Aug. 2023)
5.54
Delta Air Lines
8.38
United
9.10
American

 1Compared to U.S.-based global airlines operating transoceanic flights: AA and UA. *2023 Delta’s OPC U.S.-based global airlines is defined as Delta, American and United.

2Based on Jan 2023-Dec 2023 statistics for on-time arrival and completion rate as provided by FlightStats for all flights scheduled if DL’s performance were the same on average as other U.S. carriers: Alaska Airlines, American Airlines, JetBlue, Southwest, United Airlines.

 
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