Delta to temporarily reduce U.S.-China flight schedule, continues to offer waiver for customers
Delta is temporarily reducing the number of weekly flights it operates between the U.S. and China due to significantly reduced customer demand prompted by global health concerns related to Coronavirus.
To maintain options for customers, the airline will continue to operate from all current US-China gateways. Today, Delta operates 42 weekly flights between the U.S. and China, including daily service connecting Beijing and Detroit and Seattle, and Shanghai and Atlanta, Detroit, Los Angeles and Seattle. The airline will reduce this schedule to approximately 21 weekly flights, offering three to four weekly flights on the same routes.
The reduced schedule will be reflected on delta.com and all GDSs beginning Feb. 1 and will be effective February 6 through April 30. Delta will continue to monitor the situation and may make additional adjustments based on customer demand.
The Delta team is proactively reaching out to take care of customers whose itineraries are impacted and will accommodate them on alternate flights.
For Travel Agents: Delta will proactively reaccommodate customers whose itineraries are impacted, on alternate flights. When a schedule change occurs, the travel agency receives a message for each affected agency PNR. The agency PNR is updated and in most cases the ticket is revalidated. Travel Agents may accept the reaccommodation and reissue the ticket, if necessary, or make changes to the initial reaccommodation based on the needs of the customer, using normal schedule change procedures.
Additionally, Delta continues to offer a Travel Waiver for customers who wish to adjust their travel plans for US-China flights. Delta continues to be in contact with the CDC and is following their guidelines.
Please click here to read Delta’s Schedule Change Process.
For your information, below are Delta partner waivers in relation to the Coronavirus: