Delta honors Operational Performance Commitment   

You continue to tell us how important it is to get your travelers to their destination on time and with bags. As such, operational excellence is at the core of everything we do and a key tenet of the Delta Business value proposition. 

In 2015, we launched our Operational Performance Commitment – an industry-first promise to deliver operational excellence or compensate your company. Delta is the only U.S. global carrier to continuously honor its operational commitment.*

Delta’s Commitment means that if our flight delays and cancellations or mishandled bag rate rank lower than other U.S.-based global airlines, we will compensate your company. Not only has Delta met this commitment, but this year, Delta has been the most reliable airline among major U.S. carriers, ranking first in domestic on-time arrival rates and completion factor** and first for bags domestically for U.S.-based global airlines.*** Even throughout the unprecedented challenges faced by our industry, our commitment has never wavered.  

Read more about our continuous commitment to operational excellence.

We remain focused on operational reliability

Following challenges earlier in the year, we made many changes to restore the world-class reliability that customers deserve and have come to expect from Delta, and we will continue to strengthen our resilience in the months ahead.

We’ve accelerated hiring, bringing on around 15,000 new employees since the start of 2021 and have taken several actions and investments to build additional resilience into our operations including scheduling crews with more buffer to help us absorb and adjust when factors like weather disrupt the operation, and increasing boarding times.  We are also continuing to engage with the FAA on improving processes for air traffic management, which will help minimize delays and cancellations due to inclement weather.

Delta named best U.S. airline by The Points Guy – policies, on-time reliability, cited

In August, Delta was named best U.S. airline by The Points Guy for the fourth year running, with the online travel platform noting Delta’s excellence in on-time reliability from April 2021 to March 2022, a customer-centered experience and an extensive global network.

Delta scored 70.43 out of 100, nearly 10 points ahead of No. 2 Southwest and No. 3 United.

The Points Guy's editorial team reviewed published airline policies and real-time reports between April 1, 2021, and March 31, 2022, in its data-focused analysis of reliability, experience, loyalty and costs and reach. This is the latest award for Delta, which also was recognized by The Wall Street Journal, the U.S. Department of Transportation and Wallethub for its reliability and operational performance in 2021.


* In 2020, other US global carriers temporarily paused their performance commitments in response to the coronavirus pandemic.

** Based on FlightStats and internal data Jan. 1 through Aug. 30, 2022, for mainline domestic flights, compared to Major U.S. carriers for on-time arrival and flights flown. Major U.S. carriers are comprised of Delta, American, United, Southwest, JetBlue, and Alaska. On-time arrival (A0) is measured as those flights arriving at or before the scheduled time.

***  Based on DOT’S Air Travel Consumer Reports mishandled bag rates for domestic flights, January-June 2022. U.S.-Based global airlines is defined as Delta, American and United.

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