EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 17 July 2019
Applicable to tickets issued on or before: 16 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Network Updates

Delta is launching its state-of-the-art Airbus A220 aircraft on new flights between New York's JFK International Airport and Houston's Bush Intercontinental Airport this October.

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News

The aircraft launch nearly doubles the premium seat offerings from Seattle to top Asian markets and is the latest in a series of investments Delta has made as it marks the five-year anniversary of its Sea-Tac hub.

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Exception Policies

Date(s) of Impacted travel: 12 July 2019 through 14 July 2019
Applicable to tickets issued on or before: 11 July 2019
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 11 July 2019
Applicable to tickets issued on or before: 09 July 2019
Affected Area(s) to/from/through the following:
  •  New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Products & Services

First-of-its-kind service will launch for Main Cabin customers on international flights in November.

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Exception Policies

Date(s) of Impacted travel: 06 July 2019
Applicable to tickets issued on or before: 05 July 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

As part of the ongoing effort to more consistently and transparently display fare choices, Delta Comfort+ will shift from the Premium Economy shelf to the Economy shelf for Latin itineraries, except routes between the U.S./Canada and SJU, STT and STX. This change is effective July 2, 2019, applies to Delta marketed flights in the region, and follows the shift of Delta Comfort+ to the Economy shelf in Transatlantic and Transpacific markets in 2018.

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News

Delta announces the introduction of the SkyTeam Rebooking feature that will enable Delta’s frontline reservation agents to easily support customers traveling with SkyTeam partner airlines in case of a disruption to their journey.

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Network Updates

Delta's total winter season seats from Seattle to popular leisure destinations will be up 18 percent.

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News

Customers traveling direct to an international destination can now choose to use facial recognition technology to board at ATL E, MSP and SLC.

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News

Delta’s newly modified B767-400 (764) aircraft featuring all four of Delta’s international seat products (Delta One, Delta Premium Select, Delta Comfort+, and Main Cabin) has loaded into GDSs and is now available for sale on select TATL routes as of Saturday, June 22, 2019.

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News

Between June 24 and 28, as Delta continues realignment efforts, GDS users will begin to see ‘S’ class fares filed for all Delta domestic routes, for travel on/after September 4, 2019.

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Exception Policies

Date(s) of Impacted travel: 21 June 2019 through 15 August 2019
Applicable to tickets issued on or before: 21 June 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
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News

Delta has acquired a 4.3 percent equity stake in Hanjin-KAL, the largest shareholder of Korean Air. The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air and the customer benefits, market positioning and growth opportunities the partnership enables.

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Exception Policies

Date(s) of Impacted travel: 21 June 2019 through 23 June 2019
Applicable to tickets issued on or before: 20 June 2019
Affected Area(s) to/from/through the following:
  • Lyon, France (LYS)
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Exception Policies

Date(s) of Impacted travel: 19 June 2019 through 20 June 2019
Applicable to tickets issued on or before: 19 June 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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News

Delta is working quickly to address a technical issue impacting some of our applications including customers’ ability to book, check in and board

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Exception Policies

Date(s) of Impacted travel: 20 June 2019
Applicable to tickets issued on or before: 19 June 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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News

Delta continues its realignment of premium cabin classes as part of its ongoing effort to more consistently and transparently display fare choices, while better aligning with our joint venture partners. Delta Comfort+ will now utilize ‘S’ class as an additional revenue class for domestic and international markets.

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News

The Department of the Treasury, Office of Foreign Assets Control (OFAC) implemented on Tuesday, June 4, effective as of June 5, new rules that prohibit US carriers from carrying travelers to Cuba under the previous “Group People to People” Travel Authorization.

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News

Since Delta and Aeromexico departed together on a journey to pioneer the first transborder airline alliance between the U.S. and Mexico, more than 14.4 million passengers have benefitted from the carriers' integration during the last two years.

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Exception Policies

Date(s) of Impacted travel: 31 May 2019 through 01 June 2019
Applicable to tickets issued on or before: 30 May 2019
Affected Area(s) to/from/through the following:
  • Tegucigalpa, Honduras (TGU)
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Exception Policies

Date(s) of Impacted travel: 29 May 2019
Applicable to tickets issued on or before: 28 May 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Policy Updates

As a reminder of the IATA 830d Resolution, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.

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Exception Policies

Date(s) of Impacted travel: 28 May 2019
Applicable to tickets issued on or before: 24 May 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Products & Services

On May 21, Delta expanded its Basic Economy product to Tel Aviv, Israel (TLV) with flights beginning Oct. 29. While the Basic Economy product attributes are identical to Europe - including first bag free- this product will only be offered to U.S. point-of-sale, U.S.-originating itineraries, due to Israeli law.

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News

The new Delta Sky Club is the latest investment Delta is making for Austin travelers. ​Just in time for summer travel, the Delta Sky Club at Austin-Bergstrom International Airport opened for business on May 21.

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Exception Policies

Date(s) of Impacted travel: 21 May 2019
Applicable to tickets issued on or before: 20 May 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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Network Updates

Delta would become the leading U.S. airline serving Tokyo’s preferred airport under a preliminary decision announced May 16 by the Department of Transportation, with new slot pairs for flights between Haneda Airport and Seattle, Detroit, Atlanta, Portland, Ore., and Honolulu.

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Network Updates

Beginning this fall, customers in Los Angeles and Omaha will have more travel options between the two cities as Delta launches new daily service from Los Angeles International Airport (LAX) to Omaha’s Eppley Airfield (OMA) on Nov. 10.

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News

Delta is once again setting the bar for operational reliability, rocketing to 100 days without a mainline cancel1 year-to-date Friday, May 10, almost a month ahead of last year's pace.

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Network Updates

Delta's steady growth in Boston continues with the addition of new twice-daily service to Miami beginning this December, marking the 52nd nonstop destination for the global airline and its partners from Boston Logan International Airport.

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Network Updates

Delta will launch service connecting New York’s John F. Kennedy International Airport with Mumbai beginning Dec. 22.

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Exception Policies

Date(s) of Impacted travel: 29 April 2019 through 30 April 2019
Applicable to tickets issued on or before: 26 April 2019
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: 26 April 2019
Applicable to tickets issued on or before: 25 April 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 16 April 2019 through 30 November 2019
Applicable to tickets issued on or before: 17 April 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 16 April 2019 through 30 April 2019
Applicable to tickets issued on or before: 16 April 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
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Exception Policies

Date(s) of Impacted travel: 19 April 2019
Applicable to tickets issued on or before: 17 April 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
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Products & Services

Beginning April 10, 2019, Delta is extending the option for customers who have purchased a Basic Economy fare to obtain a seat assignment prior to their flight for a fee, for international itineraries on DL- operated flights. Previously, this option was only available to customers with wholly domestic itineraries.

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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

Products & Services

Following the recent expansion of Basic Economy between Mexico and Europe (for EU and GB Point of Sale only), Basic Economy availability is expanding to Netherlands Point of Sale as well, effective April 9, 2019.

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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Date(s) of Impacted travel: 10 April 2019 through 11 April 2019
Applicable to tickets issued on or before: 09 April 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read more >

News

As previously communicated, Delta Comfort+ (C+) is now offered as a fare for purchase on all four-product aircraft (777-200ER and A330-900neo) for the below routes flying on March 27, 2019, and beyond.

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Network Updates

Delta is building on its position as the leading global carrier in Boston and New York with the launch of two new international routes – nonstop service from Boston's Logan International Airport and New York's John F. Kennedy International Airport to London's Gatwick Airport will begin next summer in partnership with Virgin Atlantic.

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Products & Services

Upgraded Boeing 777 aircraft offers more choice for customers with four different seat products.

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Network Updates

Effective March 31, 2019, Air France begins nonstop service between Dallas/Ft. Worth and Paris Charles de Gaulle Airport.. The new route is operated with an Airbus A330 equipped with WiFi and the latest cabins featuring Business flat-beds, an enhanced Premium Economy, and more comfort in Economy.

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Exception Policies

Date(s) of Impacted travel: 25 March 2019
Applicable to tickets issued on or before: 25 March 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 24 March 2019 through 25 March 2019
Applicable to tickets issued on or before: 24 March 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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