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Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 29 January 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • France (FR)
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Exception Policies

Coronavirus Situation in China - Bulletin 2
Date(s) of Impacted travel: 24 January 2020 through 29 February 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
Read more >

Exception Policies

Coronavirus Situation in China - Bulletin 1
Date(s) of Impacted travel: 24 January 2020 through 31 January 2020
Applicable to tickets issued on or before: 24 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
Read more >

News

Delta Continues Customer-Centric Distribution Enhancements

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News

Health Situation in Wuhan, China (WUH) – Travel Advisory

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

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Exception Policies

Nantes Political Unrest - Bulletin 1
Date(s) of Impacted travel: 23 January 2020 through 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

Wall Street Journal names Delta best U.S. airline of 2019

The yearly ranking is determined by metrics such as delays, canceled flights, involuntary denied boarding and complaints. This is the third consecutive year Delta received the award.

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Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: 18 January 2020
Applicable to tickets issued on or before: 16 January 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
Read more >

Exception Policies

Minneapolis/St. Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: 17 January 2020 through 18 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 13 January 2020 through 16 January 2020
Applicable to tickets issued on or before: 13 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Manila Airport Operations - Bulletin 1
Date(s) of Impacted travel: 12 January 2020 through 14 January 2020
Applicable to tickets issued on or before: 12 January 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Upper Midwest and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: 11 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 10 January 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Australia Wildfires - Bulletin 1
Date(s) of Impacted travel: 09 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 09 January 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia
Read more >

Exception Policies

Puerto Rico Earthquake - Bulletin 1
Date(s) of Impacted travel: 07 January 2020 through 09 January 2020
Applicable to tickets issued on or before: 07 January 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
Read more >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: 28 December 2019 through 29 December 2019
Applicable to tickets issued on or before: 27 December 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
Read more >

Network Updates

Delta Launches New Service between Bogotá and New York City

Delta's service connects Colombia’s capital with New York City, home of the largest Colombian community outside the country.

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Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: 19 December 2019
Applicable to tickets issued on or before: 18 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

Delta Moves to State-of-the-Art Beijing Daxing International Airport in March 2020

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Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 17 December 2019
Applicable to tickets issued on or before: 12 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: 10 December 2019 through 12 December 2019
Applicable to tickets issued on or before: 11 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Policy Updates

Delta Air Lines and Virgin Atlantic Airlines Align on Display Standards

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Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: 10 December 2019
Applicable to tickets issued on or before: 08 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

News

Business Travel News Names Delta Distribution Leader Among Industry’s Top 25 Most Influential

Business Travel News has named Jeff Lobl, Delta's Managing Director - Global Distribution & Omnichannel Strategy, to its list of the 25 Most Influential People in Business Travel.

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Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: 04 December 2019 through 05 December 2019
Applicable to tickets issued on or before: 04 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: 04 December 2019
Applicable to tickets issued on or before: 03 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

News

Delta and LATAM to Launch Codesharing as Carriers Build Leading Partnership in Latin America

Important step begins to deliver benefits to customers with expanded connectivity to up to 51 destinations in South America.

read more >

Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: 03 December 2019 through 04 December 2019
Applicable to tickets issued on or before: 01 December 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read more >

Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019
Applicable to tickets issued on or before: 30 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: 01 December 2019 through 02 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 30 November 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read more >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: 05 December 2019 through 07 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Minneapolis Weather - Bulletin 1
Date(s) of Impacted travel: 27 November 2019
Applicable to tickets issued on or before: 25 November 2019
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
Read more >

Exception Policies

Denver Weather - Bulletin 1
Date(s) of Impacted travel: 26 November 2019
Applicable to tickets issued on or before: 24 November 2019
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)
Read more >

News

Delta Shuttle to Depart from Airline’s First New LGA Concourse Beginning Nov. 16

Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.

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News

New Interline Revalidation Program – Delta and Virgin Atlantic

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News

Sabre Changes Pseudo City Code for Delta Queues

On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.

read more >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 21 October 2019 through 10 November 2019
Applicable to tickets issued on or before: 07 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 21 October 2019 through 08 November 2019
Applicable to tickets issued on or before: 05 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

Delta Debuts Industry-leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 03 November 2019
Applicable to tickets issued on or before: 02 November 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 21 October 2019 through 05 November 2019
Applicable to tickets issued on or before: 30 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

Delta’s First New Concourse at LaGuardia Opens

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

read more >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 29 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 29 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 27 October 2019
Applicable to tickets issued on or before: 26 October 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 21 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 25 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 21 October 2019 through 25 October 2019
Applicable to tickets issued on or before: 21 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read more >

Exception Policies

Spain Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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