EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
CORONAVIRUS (COVID-19) UPDATES
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information. On peak call volume days, a reminder that Delta offers additional self-service waivers available on Delta Professional, for qualifying Travel Agencies with a log-in.
Learn More  >
news & updates
Show Only:

Exception Policies

Read more >

News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

read more >

News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

read more >

News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 September 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 September 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 03 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 03 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Read more >

News

Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.

read more >

Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 21 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 30 April 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Date(s) of Impacted travel: 15 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Australia
Read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Date(s) of Impacted travel: 14 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Israel
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

News

Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.

read more >

News

The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.

read more >

News

Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.

read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 13 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
Read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 12 March 2020
Affected Area(s) to/from/through the following:
  • El Salvador
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 11 March 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >

News

Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.

read more >

News

In response to government-issued travel restrictions due to COVID-19, Delta is suspending its New York-JFK service to Rome starting March 11 through April 30, and Tel Aviv starting March 14 through March 25.

read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 31 May 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 April 2020
Applicable to tickets issued on or before: 09 March 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 06 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 31 May 2020
Applicable to tickets issued on or before: 06 March 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 05 March 2020 through 08 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 March 2020
Applicable to tickets issued on or before: 03 March 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
Read more >

Exception Policies

Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 April 2020
Applicable to tickets issued on or before: 01 March 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Network Updates

From March 28 through June 16, 2020, Delta’s nonstop service between Atlanta (ATL) and Stuttgart (STR), Germany will be suspended due to runway construction at STR.

read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 15 March 2020
Applicable to tickets issued on or before: 27 February 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 15 March 2020
Applicable to tickets issued on or before: 26 February 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read more >

News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 02 March 2020
Applicable to tickets issued on or before: 25 February 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 February 2020
Applicable to tickets issued on or before: 25 February 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >

Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 30 April 2020
Applicable to tickets issued on or before: 24 February 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 26 February 2020
Applicable to tickets issued on or before: 23 February 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 February 2020
Applicable to tickets issued on or before: 20 February 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
Read more >
LOAD MORE
operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - May 2020)
91.2%
Delta Air Lines
89.9%
United
88.0%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - May 2020)
79.1%
Delta Air Lines
76.3%
United
74.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Mar 2020)
4.57
Delta Air Lines
5.60
United
7.40
American

1Based on May 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on March 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the May 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/25 

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.