A New Look for Delta
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Same signature service, bold new look as Delta's uniforms get a makeover
news & updates
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Network Updates
Delta will have a new home at the Louis Armstrong New Orleans International Airport come May 15, when all its operations will begin from Concourse C at the newly built North Terminal.
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Exception Policies
| Date(s) of Impacted travel: | 18 March 2019 |
| Applicable to tickets issued on or before: | 16 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 19 March 2019 |
| Applicable to tickets issued on or before: | 15 March 2019 |
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Products & Services
Basic Economy is now available between Mexico and Europe (Europe Point-of-Sale only at this time). The expansion for trans-Atlantic travel comes as partners Air France-KLM, Alitalia and Virgin Atlantic each introduce a similar basic fare product across the Atlantic.
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Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 15 March 2019 |
| Applicable to tickets issued on or before: | 14 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 13 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 12 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 13 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 12 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 14 March 2019 |
| Applicable to tickets issued on or before: | 10 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 10 March 2019 through 11 March 2019 |
| Applicable to tickets issued on or before: | 10 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 09 March 2019 through 10 March 2019 |
| Applicable to tickets issued on or before: | 07 March 2019 |
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News
Virgin Atlantic, Air France and KLM have today announced their first codeshare agreement – creating new trans-Atlantic travel options to and from North America, and providing more opportunities to earn frequent flyer miles.
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Exception Policies
| Date(s) of Impacted travel: | 03 March 2019 through 04 March 2019 |
| Applicable to tickets issued on or before: | 03 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 02 March 2019 through 04 March 2019 |
| Applicable to tickets issued on or before: | 03 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 03 March 2019 through 04 March 2019 |
| Applicable to tickets issued on or before: | 02 March 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 02 March 2019 |
| Applicable to tickets issued on or before: | 01 March 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 23 February 2019 through 24 February 2019 |
| Applicable to tickets issued on or before: | 22 February 2019 |
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News
As part of a planned maintenance from 11:00pm ET on Saturday, February 23rd through Sunday, February 24th at 4:00am ET, SkyMiles Members will not be able to log in to delta.com or the Fly Delta app, redeem miles, visit My Trips or check in for a flight through their SkyMiles account, for about five hours.
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Exception Policies
| Date(s) of Impacted travel: | 20 February 2019 |
| Applicable to tickets issued on or before: | 19 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 22 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
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News
As part of an ongoing effort to offer international customers a full menu of Delta fare products, we are reintroducing Delta Comfort+ fares for itineraries that originate in the U.K., effective immediately, after suspending them in February of 2018. With the reintroduction of these fares, Travel Agents will be also be able to purchase fares for Virgin Atlantic’s Economy Delight product on DL-marketed/VS-operated flights for exit UK itineraries. Delta Comfort+® and Virgin Atlantic’s Economy Delight products offer benefits including, but not limited to, additional recline on longer flights, extra legroom and priority boarding that many customers value when flying.
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News
As part of Delta’s ongoing effort to be the easiest airline to do business with, Delta recently announced an enhancement for changes to the ticketing process, when using Same Day Travel (SDT). Effective immediately, any changes to a ticket when using SDT will result in the ticket being revalidated instead of being reissued by Delta. This new enhancement will allow Travel Agencies to maintain ownership of their tickets, even after making SDT changes.
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 15 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 11 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 11 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 12 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2019 through 13 February 2019 |
| Applicable to tickets issued on or before: | 10 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 12 February 2019 |
| Applicable to tickets issued on or before: | 10 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 11 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 09 February 2019 |
| Applicable to tickets issued on or before: | 09 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 09 February 2019 |
| Applicable to tickets issued on or before: | 08 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 13 February 2019 |
| Applicable to tickets issued on or before: | 08 February 2019 |
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News
Effective immediately, DL-marketed/VS-operated Economy Delight fares will now price exit the U.S. The original pricing functionality was suspended in July 2018 due to confusion in the market that a customer was purchasing a VS Premium product.
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Exception Policies
| Date(s) of Impacted travel: | 08 February 2019 through 09 February 2019 |
| Applicable to tickets issued on or before: | 07 February 2019 |
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News
New! Enhancements to Agency On-demand Reports now include additional data and calculations on the Performance tab that drive improved operational decisions. Data views include quarterly year-over-year percentages (or equivalent point change) for all values currently provided at the term, branch, and O&D level.
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Exception Policies
| Date(s) of Impacted travel: | 07 February 2019 through 08 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 06 February 2019 through 07 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 05 February 2019 through 06 February 2019 |
| Applicable to tickets issued on or before: | 05 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 05 February 2019 through 06 February 2019 |
| Applicable to tickets issued on or before: | 04 February 2019 |
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Products & Services
Delta customers travelling in the First Class cabin will soon have the option to choose their meal days in advance through the airline's popular pre-select meal program. This move follows rave reviews from both customers and flight attendants on Delta One routes where pre-select has been initially offered.
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Exception Policies
| Date(s) of Impacted travel: | 03 February 2019 |
| Applicable to tickets issued on or before: | 03 February 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 03 February 2019 through 04 February 2019 |
| Applicable to tickets issued on or before: | 01 February 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 02 February 2019 |
| Applicable to tickets issued on or before: | 02 February 2019 |
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News
Customers travelling on select flights between London-Heathrow, Atlanta, and New York-JFK will receive signature treats from each airline including cocktails, Love Heart sweets, warm cookies and Virgin Atlantic Happy Socks.
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Exception Policies
| Date(s) of Impacted travel: | 31 January 2019 through 01 February 2019 |
| Applicable to tickets issued on or before: | 31 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 30 January 2019 |
| Applicable to tickets issued on or before: | 29 January 2019 |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 28 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 29 January 2019 through 30 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 28 January 2019 |
| Applicable to tickets issued on or before: | 27 January 2019 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 27 January 2019 through 28 January 2019 |
| Applicable to tickets issued on or before: | 26 January 2019 |
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
2.33
United
3.39
American
1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18
