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News

Delta Shuttle to Depart from Airline’s First New LGA Concourse Beginning Nov. 16

Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.

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News

New Interline Revalidation Program – Delta and Virgin Atlantic

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News

Sabre Changes Pseudo City Code for Delta Queues

On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.

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Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: 21 October 2019 through 10 November 2019
Applicable to tickets issued on or before: 07 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: 21 October 2019 through 08 November 2019
Applicable to tickets issued on or before: 05 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta Debuts Industry-leading International Main Cabin Experience

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: 03 November 2019
Applicable to tickets issued on or before: 02 November 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
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Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: 21 October 2019 through 05 November 2019
Applicable to tickets issued on or before: 30 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta’s First New Concourse at LaGuardia Opens

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

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Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: 29 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 29 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
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Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 27 October 2019
Applicable to tickets issued on or before: 26 October 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 21 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 25 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 21 October 2019 through 25 October 2019
Applicable to tickets issued on or before: 21 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
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Exception Policies

Spain Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)
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Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 17 October 2019
Applicable to tickets issued on or before: 15 October 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
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Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 14 October 2019 through 15 October 2019
Applicable to tickets issued on or before: 14 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
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Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: 11 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 11 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
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Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 17 October 2019
Applicable to tickets issued on or before: 10 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
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Network Updates

Warm Up with New Delta Service from Seattle to Tampa

With temperatures starting to drop, Seattle travelers have more options than ever to escape to sun and ski destinations as Delta launches new daily service from Seattle-Tacoma International Airport to Tampa International Airport on March 11, 2020. ​

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Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 10 October 2019 through 11 October 2019
Applicable to tickets issued on or before: 09 October 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
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Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: 09 October 2019 through 13 October 2019
Applicable to tickets issued on or before: 08 October 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
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Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: 04 October 2019 through 05 October 2019
Applicable to tickets issued on or before: 04 October 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read more >

News

Delta Moves to New Satellite Terminal at Shanghai Pudong International Airport

Delta has moved from Terminal 1 to the new Satellite Terminal (S1) at Shanghai Pudong International Airport. The relocation, alongside partner China Eastern Airlines, will create a more seamless and convenient connecting experience for customers.

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Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: 30 September 2019 through 01 October 2019
Applicable to tickets issued on or before: 30 September 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
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Network Updates

Delta Announces Partnership with LATAM Airlines

Delta and LATAM Airlines today announced that they have entered into a strategic partnership that for the first time combines the strengths of the leading airlines in North and Latin America.

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Policy Updates

Delta is discontinuing its 8-hour flight limit for emotional support animals (ESAs)

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Products & Services

Delta Announces Global Sales Support Chat Functionality

Informational page for Delta's Global Sales Support new Chat functionality

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Network Updates

Delta Continues International Growth with New Boston-Rome Flight and Expanded Service to 10 Trans-Atlantic Destinations

​​Boston's No. 1 global carrier boosts trans-Atlantic seats by more than 30% in 2020, including new service to London-Gatwick and Manchester, and second daily Paris service.

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Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 25 September 2019
Applicable to tickets issued on or before: 22 September 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 24 September 2019
Applicable to tickets issued on or before: 21 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 17 September 2019 through 20 September 2019
Applicable to tickets issued on or before: 19 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read more >

Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: 18 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 18 September 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
Read more >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: 17 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 17 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read more >

Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: 16 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 16 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 26 September 2019
Applicable to tickets issued on or before: 26 September 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
Read more >

Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 10 September 2019
Applicable to tickets issued on or before: 09 September 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 15 December 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 08 September 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
Read more >

Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 03 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 04 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: 30 August 2019 through 06 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: 01 September 2019 through 06 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 02 September 2019
Applicable to tickets issued on or before: 31 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 4
Date(s) of Impacted travel: 30 August 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 02 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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