EXCEPTION POLICIES
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Exception Policies

Coronavirus Situation - Chile - Bulletin 1
Date(s) of Impacted travel: 05 April 2021 through 04 May 2021
Applicable to tickets issued on or before: 02 April 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Coronavirus Situation – Change Fees – Bulletin 11

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Exception Policies

Colorado Winter Weather – Bulletin 2
Date(s) of Impacted travel: 12 March 2021 through 17 March 2021
Applicable to tickets issued on or before: 15 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Colorado Winter Weather – Bulletin 1
Date(s) of Impacted travel: 12 March 2021 through 15 March 2021
Applicable to tickets issued on or before: 11 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
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Exception Policies

Civil Unrest in Senegal – Bulletin 1
Date(s) of Impacted travel: 05 March 2021 through 08 March 2021
Applicable to tickets issued on or before: 05 March 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
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Exception Policies

Texas Winter Weather – Bulletin 3
Date(s) of Impacted travel: 15 February 2021 through 19 February 2021
Applicable to tickets issued on or before: 17 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 18 February 2021 through 20 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Texas Winter Weather – Bulletin 2
Date(s) of Impacted travel: 15 February 2021 through 17 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Texas Winter Weather - Bulletin 1
Date(s) of Impacted travel: 15 February 2021 through 16 February 2021
Applicable to tickets issued on or before: 15 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
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Exception Policies

Northeast Winter Weather – Bulletin 1
Date(s) of Impacted travel: 13 February 2021 through 14 February 2021
Applicable to tickets issued on or before: 13 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
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Exception Policies

Southern and Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 14 February 2021 through 15 February 2021
Applicable to tickets issued on or before: 13 February 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Pacific Northwest Winter Weather – Bulletin 1
Date(s) of Impacted travel: 12 February 2021 through 13 February 2021
Applicable to tickets issued on or before: 11 February 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
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Exception Policies

Mid-Atlantic Winter Weather – Bulletin 1
Date(s) of Impacted travel: 11 February 2021 through 12 February 2021
Applicable to tickets issued on or before: 10 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

Exception Policies

Eastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 07 February 2021
Applicable to tickets issued on or before: 06 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 31 January 2021 through 02 February 2021
Applicable to tickets issued on or before: 30 January 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >

Exception Policies

Coronavirus Testing Requirements - Bulletin 2
Date(s) of Impacted travel: 12 January 2021 through 16 February 2021
Applicable to tickets issued on or before: 25 January 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Coronavirus Testing Requirements – Bulletin 2
Date(s) of Impacted travel: 12 January 2021 through 16 February 2021
Applicable to tickets issued on or before: 01 February 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 25 January 2021 through 26 January 2021
Applicable to tickets issued on or before: 24 January 2021
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
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Exception Policies

Coronavirus Testing Requirements – Bulletin 1
Date(s) of Impacted travel: 12 January 2021 through 09 February 2021
Applicable to tickets issued on or before: 12 January 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 16 December 2020 through 17 December 2020
Applicable to tickets issued on or before: 15 December 2020
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
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Exception Policies

Coronavirus Situation – Change Fees – Bulletin 10

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Exception Policies

San Pedro Sula Infrastructure – Bulletin 2
Date(s) of Impacted travel: 05 November 2020 through 25 November 2020
Applicable to tickets issued on or before: 10 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
Read more >

Exception Policies

Tropical Storm Eta - South Florida - Bulletin 1
Date(s) of Impacted travel: 08 November 2020 through 09 November 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

San Pedro Sula Infrastructure – Bulletin 1
Date(s) of Impacted travel: 05 November 2020 through 12 November 2020
Applicable to tickets issued on or before: 05 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
Read more >

Exception Policies

Lagos Operations – Bulletin 1
Date(s) of Impacted travel: 28 October 2020
Applicable to tickets issued on or before: 28 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
Read more >

Exception Policies

Hurricane Zeta - U.S. Gulf Coast - Bulletin 2
Date(s) of Impacted travel: 28 October 2020 through 29 October 2020
Applicable to tickets issued on or before: 27 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Hurricane Zeta - U.S. Gulf Coast - Bulletin 1
Date(s) of Impacted travel: 28 October 2020 through 29 October 2020
Applicable to tickets issued on or before: 26 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Tropical Storm Zeta - Cancun – Bulletin 1
Date(s) of Impacted travel: 26 October 2020 through 27 October 2020
Applicable to tickets issued on or before: 25 October 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
Read more >

Exception Policies

Lagos Operations – Bulletin 2
Date(s) of Impacted travel: 20 October 2020 through 27 October 2020
Applicable to tickets issued on or before: 22 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
Read more >

Exception Policies

Lagos Operations - Bulletin 1
Date(s) of Impacted travel: 20 October 2020 through 22 October 2020
Applicable to tickets issued on or before: 25 October 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria 
Read more >

News

Global Sales Support Expands Chat Functionality

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Exception Policies

Hurricane Delta - U.S. Gulf Coast - Bulletin 1
Date(s) of Impacted travel: 08 October 2020 through 10 October 2020
Applicable to tickets issued on or before: 06 October 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Lafayette, LA (LFT)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Hurricane Delta - Bulletin 1
Date(s) of Impacted travel: 06 October 2020 through 08 October 2020
Applicable to tickets issued on or before: 06 October 2020
Affected Area(s) to/from/through the following:
  • Cancun, Mexico (CUN)
Read more >

Exception Policies

Coronavirus Situation – All International Travel – Bulletin 6
Date(s) of Impacted travel: 25 February 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
Read more >

Exception Policies

Hurricane Teddy - Bulletin 1
Date(s) of Impacted travel: 21 September 2020
Applicable to tickets issued on or before: 19 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
Read more >

Exception Policies

Hurricane Sally - Gulf Coast U.S. - Bulletin 3
Date(s) of Impacted travel: 14 September 2020 through 17 September 2020
Applicable to tickets issued on or before: 15 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Tropical Storm Sally - Gulf Coast U.S. - Bulletin 2
Date(s) of Impacted travel: 14 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 14 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Tropical Storm Sally - Gulf Coast U.S. - Bulletin 1
Date(s) of Impacted travel: 14 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 13 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
Read more >

Exception Policies

Hurricane Paulette - Bulletin 1
Date(s) of Impacted travel: 13 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 12 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
Read more >

Exception Policies

Typhoon Haishen – Bulletin 1
Date(s) of Impacted travel: 06 September 2020 through 07 September 2020
Applicable to tickets issued on or before: 05 September 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Coronavirus Situation – All U.S. Domestic Travel – Bulletin 6
Date(s) of Impacted travel: 01 March 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50 and between the U.S. 50 and the U.S. Virgin Islands and Puerto Rico)
Read more >

Exception Policies

Coronavirus Situation – All International Travel – Bulletin 5
Date(s) of Impacted travel: 25 February 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Coronavirus Situation - Change Fees - Bulletin 9

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Exception Policies

Typhoon Maysak – Bulletin 1
Date(s) of Impacted travel: 02 September 2020 through 03 September 2020
Applicable to tickets issued on or before: 31 August 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Endeavor Third-Party Technology Issue - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: 30 August 2020
Applicable to tickets issued on or before: 30 August 2020
Affected Area(s) to/from/through the following:
  • Systemwide Travel
Read more >

Exception Policies

Hurricane Laura - Bulletin 3
Date(s) of Impacted travel: 25 August 2020 through 28 August 2020
Applicable to tickets issued on or before: 27 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Hurricane Laura - Bulletin 2
Date(s) of Impacted travel: 25 August 2020 through 28 August 2020
Applicable to tickets issued on or before: 26 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Hurricane Laura - Bulletin 1
Date(s) of Impacted travel: 25 August 2020 through 27 August 2020
Applicable to tickets issued on or before: 25 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
Read more >

Exception Policies

Typhoon Bavi – Bulletin 1
Date(s) of Impacted travel: 25 August 2020 through 27 August 2020
Applicable to tickets issued on or before: 25 August 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Tropical Storm Marco – Gulf Coast U.S. – Bulletin 1
Date(s) of Impacted travel: 23 August 2020 through 24 August 2020
Applicable to tickets issued on or before: 23 August 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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