News
Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.
News
As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.
News
Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 30 September 2020 |
| Applicable to tickets issued on or before: | 17 April 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 30 September 2020 |
| Applicable to tickets issued on or before: | 17 April 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 30 June 2020 |
| Applicable to tickets issued on or before: | 14 April 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 30 June 2020 |
| Applicable to tickets issued on or before: | 14 April 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 03 April 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 03 April 2020 |
| Affected Area(s) to/from/through the following: |
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News
Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.
Exception Policies
| Date(s) of Impacted travel: | 17 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 21 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 17 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 17 March 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 17 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 15 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 15 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 14 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 14 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 14 March 2020 |
| Affected Area(s) to/from/through the following: |
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News
Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.
News
The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.
News
Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.
Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 13 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 12 March 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 12 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 11 March 2020 |
| Affected Area(s) to/from/through the following: |
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News
Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.
News
In response to government-issued travel restrictions due to COVID-19, Delta is suspending its New York-JFK service to Rome starting March 11 through April 30, and Tel Aviv starting March 14 through March 25.
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 09 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 06 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 31 May 2020 |
| Applicable to tickets issued on or before: | 06 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 05 March 2020 through 08 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 31 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 01 March 2020 through 31 March 2020 |
| Applicable to tickets issued on or before: | 03 March 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 01 March 2020 |
| Affected Area(s) to/from/through the following: |
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Network Updates
From March 28 through June 16, 2020, Delta’s nonstop service between Atlanta (ATL) and Stuttgart (STR), Germany will be suspended due to runway construction at STR.
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 15 March 2020 |
| Applicable to tickets issued on or before: | 27 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 15 March 2020 |
| Applicable to tickets issued on or before: | 26 February 2020 |
| Affected Area(s) to/from/through the following: |
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News
Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).
Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 02 March 2020 |
| Applicable to tickets issued on or before: | 25 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 27 February 2020 |
| Applicable to tickets issued on or before: | 25 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 January 2020 through 30 April 2020 |
| Applicable to tickets issued on or before: | 24 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 25 February 2020 through 26 February 2020 |
| Applicable to tickets issued on or before: | 23 February 2020 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | 24 February 2020 |
| Applicable to tickets issued on or before: | 20 February 2020 |
| Affected Area(s) to/from/through the following: |
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1Based on May 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on March 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the May 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/25
