EXCEPTION POLICIES
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Informational page for Delta's Global Sales Support new Chat functionality

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Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 25 September 2019
Applicable to tickets issued on or before: 22 September 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
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Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: 24 September 2019
Applicable to tickets issued on or before: 21 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
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Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: 17 September 2019 through 20 September 2019
Applicable to tickets issued on or before: 19 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
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Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: 18 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 18 September 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
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Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: 17 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 17 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
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Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: 16 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 16 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 26 September 2019
Applicable to tickets issued on or before: 26 September 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
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Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: 09 September 2019 through 10 September 2019
Applicable to tickets issued on or before: 09 September 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
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Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: 22 September 2019 through 15 December 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
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Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 08 September 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
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Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
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Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 03 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
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Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 04 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: 30 August 2019 through 06 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: 01 September 2019 through 06 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: 02 September 2019
Applicable to tickets issued on or before: 31 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Hurricane Dorian - Bulletin 4
Date(s) of Impacted travel: 30 August 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
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Exception Policies

Hurricane Dorian-Bahamas - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 02 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 3
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 2
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Hurricane Dorian - Bulletin 1
Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 28 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Santa Barbara California Airport - Bulletin 1
Date(s) of Impacted travel: 26 August 2019 through 27 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
Read more >

Exception Policies

Tropical Storm Dorian - Bulletin 1
Date(s) of Impacted travel: 26 August 2019 through 29 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read more >

Exception Policies

Northeast Weather - Bulletin 2
Date(s) of Impacted travel: 21 August 2019 through 22 August 2019
Applicable to tickets issued on or before: 21 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 21 August 2019
Applicable to tickets issued on or before: 20 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Delta, Virgin Atlantic Boost Summer Flying Between U.S. and U.K. in 2020

Delta introduces its first daylight trans-Atlantic flight, and airlines join forces at London’s Gatwick Airport for first time.

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Exception Policies

Typhoon Krosa - Bulletin 1
Date(s) of Impacted travel: 14 August 2019 through 15 August 2019
Applicable to tickets issued on or before: 13 August 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
Read more >

News

Delta Launches SkyWatch Daily Outlook

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Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 13 August 2019
Applicable to tickets issued on or before: 12 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Network Updates

With Leading Portfolio of U.S.-Haneda Flights Coming Soon, Delta Adjusts Asia Pacific Network

Under a final decision announced by the U.S. Department of Transportation today, Delta will become the largest U.S. carrier serving Haneda, with seven daily flights between Haneda and Seattle, Detroit, Atlanta, Honolulu, Minneapolis, Los Angeles and Portland, Ore.

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Exception Policies

Typhoon Lekima - Bulletin 1
Date(s) of Impacted travel: 09 August 2019 through 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Northeast Area Weather - Bulletin 1
Date(s) of Impacted travel: 07 August 2019 through 08 August 2019
Applicable to tickets issued on or before: 07 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read more >

News

Delta, Air France, KLM & Virgin Atlantic Carbon-offset Flights to and from Chicago for the 2019 GBTA Convention

Delta and its joint venture partners Air France, KLM and Virgin Atlantic will carbon-offset more than 1,800 metric tons of emissions covering more than 15,000 customer flight segments to and from Chicago from Aug. 3 – 10.

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Exception Policies

London-Heathrow Industrial Action - Bulletin 1
Date(s) of Impacted travel: 05 August 2019 through 06 August 2019
Applicable to tickets issued on or before: 02 August 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read more >

News

Delta Expands Corporate Benefits Program to Virgin Atlantic and Aeromexico

One year after becoming the first U.S. global airline to align benefits globally for its corporate customers with Air France and KLM, Delta is further extending better business traveler benefits for these customers when they fly Virgin Atlantic and Aeromexico.

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News

Delta Continues Expansion of Basic Economy in Latin America

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Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 31 July 2019
Applicable to tickets issued on or before: 29 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Operations - Bulletin 2
Date(s) of Impacted travel: 24 July 2019 through 25 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Amsterdam Operations - Bulletin 1
Date(s) of Impacted travel: 24 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 22 July 2019
Applicable to tickets issued on or before: 22 July 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

London-Heathrow Industrial Action - Bulletin 1
Date(s) of Impacted travel: 26 July 2019 through 27 July 2019
Applicable to tickets issued on or before: 20 July 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read more >

Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: 23 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Inverness Industrial Action - Bulletin 1
Date(s) of Impacted travel: 21 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 17 July 2019
Applicable to tickets issued on or before: 16 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Delta to Launch Nonstop Service Between New York-JFK and Houston on State-of-the-art A220 aircraft

Delta is launching its state-of-the-art Airbus A220 aircraft on new flights between New York's JFK International Airport and Houston's Bush Intercontinental Airport this October.

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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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