EXCEPTION POLICIES
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Exception Policies

Tropical Storm Nicholas – Houston Area - Bulletin 1
Date(s) of Impacted travel: 14 September 2021 through 15 September 2021
Applicable to tickets issued on or before: 13 September 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
Read more >

Exception Policies

New Orleans Recovery – Bulletin 1
Date(s) of Impacted travel: 02 September 2021 through 12 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Tropical Depression Ida – Northeast US - Bulletin 1
Date(s) of Impacted travel: 02 September 2021 through 03 September 2021
Applicable to tickets issued on or before: 02 September 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 2
Date(s) of Impacted travel: 29 August 2021 through 03 September 2021
Applicable to tickets issued on or before: 30 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 2
Date(s) of Impacted travel: 06 August 2021 through 30 September 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 1
Date(s) of Impacted travel: 29 August 2021 through 31 August 2021
Applicable to tickets issued on or before: 27 August 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
Read more >

Exception Policies

Reno Airport Operations – Bulletin 1
Date(s) of Impacted travel: 23 August 2021 through 25 August 2021
Applicable to tickets issued on or before: 28 August 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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Exception Policies

Tropical Storm Henri – Northeast US - Bulletin 1
Date(s) of Impacted travel: 22 August 2021 through 23 August 2021
Applicable to tickets issued on or before: 20 August 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Grace – Cancun – Bulletin 1
Date(s) of Impacted travel: 18 August 2021 through 19 August 2021
Applicable to tickets issued on or before: 17 August 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
Read more >

Exception Policies

Tropical Storm Fred – U.S. Gulf Coast – Bulletin 1
Date(s) of Impacted travel: 16 August 2021 through 17 August 2021
Applicable to tickets issued on or before: 15 August 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
Read more >

Exception Policies

Tropical Storm Grace – Dominican Republic – Bulletin 1
Date(s) of Impacted travel: 16 August 2021
Applicable to tickets issued on or before: 14 August 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
Read more >

Exception Policies

Tropical Storm Grace – Leeward Islands and Puerto Rico – Bulletin 1
Date(s) of Impacted travel: 15 August 2021
Applicable to tickets issued on or before: 14 August 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
Read more >

Exception Policies

Tropical Depression Fred – Southwestern Florida – Bulletin 1
Date(s) of Impacted travel: 14 August 2021 through 15 August 2021
Applicable to tickets issued on or before: 12 August 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 1
Date(s) of Impacted travel: 06 August 2021 through 31 August 2021
Applicable to tickets issued on or before: 06 August 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

Exception Policies

2021 Basic Economy (BE) Changeability– Bulletin 1

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Exception Policies

Typhoon In-fa - Bulletin 1
Date(s) of Impacted travel: 23 July 2021 through 25 July 2021
Applicable to tickets issued on or before: 23 July 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 6
Date(s) of Impacted travel: 05 April 2021 through 30 July 2021
Applicable to tickets issued on or before: 14 July 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Tropical Storm Elsa – Bulletin 1
Date(s) of Impacted travel: 06 July 2021 through 07 July 2021
Applicable to tickets issued on or before: 04 July 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
Read more >

Exception Policies

Detroit Infrastructure - Bulletin 1
Date(s) of Impacted travel: 26 June 2021 through 28 June 2021
Applicable to tickets issued on or before: 28 June 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Coronavirus Situation in Chile Bulletin 5
Date(s) of Impacted travel: 05 April 2021 through 14 July 2021
Applicable to tickets issued on or before: 24 June 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

News

Delta Codeshare with Aeromexico Updated June 8

Delta and Aeromexico understand how important it is for the Travel Agency to maintain control of their tickets when a schedule change occurs. To assist our mutual Travel Agency partners with ticket reissues, Delta and Aeromexico worked together and found a solution which allows Aeromexico to message the Travel Agency’s GDS to provide the Travel Agency PNR with a confirmed AM segment; which will allow the Travel Agency to reissue and maintain control of their tickets.

read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 4
Date(s) of Impacted travel: 05 April 2021 through 30 June 2021
Applicable to tickets issued on or before: 08 June 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 3
Date(s) of Impacted travel: 05 April 2021 through 15 June 2021
Applicable to tickets issued on or before: 27 May 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Tel Aviv Civil Unrest - Bulletin 2
Date(s) of Impacted travel: 11 May 2021 through 25 May 2021
Applicable to tickets issued on or before: 11 May 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
Read more >

Exception Policies

Tel Aviv Civil Unrest – Bulletin 1
Date(s) of Impacted travel: 11 May 2021 through 13 May 2021
Applicable to tickets issued on or before: 11 May 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
Read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 2
Date(s) of Impacted travel: 05 April 2021 through 31 May 2021
Applicable to tickets issued on or before: 02 April 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 1
Date(s) of Impacted travel: 05 April 2021 through 04 May 2021
Applicable to tickets issued on or before: 02 April 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Coronavirus Situation – Change Fees – Bulletin 11

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Exception Policies

Colorado Winter Weather – Bulletin 2
Date(s) of Impacted travel: 12 March 2021 through 17 March 2021
Applicable to tickets issued on or before: 15 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
Read more >

Exception Policies

Colorado Winter Weather – Bulletin 1
Date(s) of Impacted travel: 12 March 2021 through 15 March 2021
Applicable to tickets issued on or before: 11 March 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
Read more >

Exception Policies

Civil Unrest in Senegal – Bulletin 1
Date(s) of Impacted travel: 05 March 2021 through 08 March 2021
Applicable to tickets issued on or before: 05 March 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
Read more >

Exception Policies

Texas Winter Weather – Bulletin 3
Date(s) of Impacted travel: 15 February 2021 through 19 February 2021
Applicable to tickets issued on or before: 17 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 18 February 2021 through 20 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >

Exception Policies

Texas Winter Weather – Bulletin 2
Date(s) of Impacted travel: 15 February 2021 through 17 February 2021
Applicable to tickets issued on or before: 16 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Texas Winter Weather - Bulletin 1
Date(s) of Impacted travel: 15 February 2021 through 16 February 2021
Applicable to tickets issued on or before: 15 February 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
Read more >

Exception Policies

Northeast Winter Weather – Bulletin 1
Date(s) of Impacted travel: 13 February 2021 through 14 February 2021
Applicable to tickets issued on or before: 13 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >

Exception Policies

Southern and Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: 14 February 2021 through 15 February 2021
Applicable to tickets issued on or before: 13 February 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Pacific Northwest Winter Weather – Bulletin 1
Date(s) of Impacted travel: 12 February 2021 through 13 February 2021
Applicable to tickets issued on or before: 11 February 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
Read more >

Exception Policies

Mid-Atlantic Winter Weather – Bulletin 1
Date(s) of Impacted travel: 11 February 2021 through 12 February 2021
Applicable to tickets issued on or before: 10 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

Exception Policies

Eastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 07 February 2021
Applicable to tickets issued on or before: 06 February 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 31 January 2021 through 02 February 2021
Applicable to tickets issued on or before: 30 January 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
Read more >

Exception Policies

Coronavirus Testing Requirements - Bulletin 2
Date(s) of Impacted travel: 12 January 2021 through 16 February 2021
Applicable to tickets issued on or before: 25 January 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Coronavirus Testing Requirements – Bulletin 2
Date(s) of Impacted travel: 12 January 2021 through 16 February 2021
Applicable to tickets issued on or before: 01 February 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: 25 January 2021 through 26 January 2021
Applicable to tickets issued on or before: 24 January 2021
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
Read more >

Exception Policies

Coronavirus Testing Requirements – Bulletin 1
Date(s) of Impacted travel: 12 January 2021 through 09 February 2021
Applicable to tickets issued on or before: 12 January 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
Read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: 16 December 2020 through 17 December 2020
Applicable to tickets issued on or before: 15 December 2020
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
Read more >

Exception Policies

Coronavirus Situation – Change Fees – Bulletin 10

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Exception Policies

San Pedro Sula Infrastructure – Bulletin 2
Date(s) of Impacted travel: 05 November 2020 through 25 November 2020
Applicable to tickets issued on or before: 10 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
Read more >

Exception Policies

Tropical Storm Eta - South Florida - Bulletin 1
Date(s) of Impacted travel: 08 November 2020 through 09 November 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
Read more >

Exception Policies

San Pedro Sula Infrastructure – Bulletin 1
Date(s) of Impacted travel: 05 November 2020 through 12 November 2020
Applicable to tickets issued on or before: 05 November 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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