Delta announces new snacks lineup, retires Delta-branded offerings
After decades of service, Delta Air Lines-branded peanuts and pretzels are stepping down as the airline’s Main Cabin snack offering.
Delta unveils flagship Delta Sky Club at ATL
Delta continues to invest in the customer experience by introducing a new signature lounge it’s hub in Atlanta.
Delta introduces enhanced boarding process in Atlanta
Customers traveling through B Concourse at Atlanta’s Hartsfield–Jackson International Airport today will notice a more streamlined boarding process at five Delta departure gates.
Exception Policies
| Date(s) of Impacted travel: | July 23, 2017 |
| Applicable to tickets issued on or before: | July 21, 2017 |
| Affected Area(s) to/from/through the following: |
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Network Updates
Delta Air Lines is expanding in Asia with new service between Hartsfield-Jackson Atlanta International Airport and Shanghai Pudong International Airport starting in July 2018.
Exception Policies
| Date(s) of Impacted travel: | July 18, 2017 |
| Applicable to tickets issued on or before: | July 17, 2017 |
| Affected Area(s) to/from/through the following: |
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News
Effective July 19, the U.S. Department of Homeland Security will require additional screening measures for customers flying on international flights bound for the U.S. These screening measures pertain to any departure point where a passport is required to reenter the U.S. Customers flying to the U.S. from an international airport are encouraged to arrive to the airport at least 3 hours prior to departure to allow time to clear security.
News
In order to provide a safe and dependable experience for children who are traveling alone during the busy summer season, Delta would like to remind travel professionals to review Delta’s Unaccompanied Minor policy before making a reservation for a minor traveling alone.
Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 through July 14, 2017 |
| Applicable to tickets issued on or before: | July 12, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 |
| Applicable to tickets issued on or before: | July 12, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 10, 2017 through July 11, 2017 |
| Applicable to tickets issued on or before: | July 10, 2017 |
| Affected Area(s) to/from/through the following: |
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News
Our joint venture partner KLM has provided som helpful information regarding traveling through Amsterdam Airport Schiphol during the busy summer season.
Exception Policies
| Date(s) of Impacted travel: | July 13, 2017 throught July 18, 2017 |
| Applicable to tickets issued on or before: | July 10, 2017 |
| Affected Area(s) to/from/through the following: |
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Exception Policies
| Date(s) of Impacted travel: | July 07, 2017 |
| Applicable to tickets issued on or before: | July 05, 2017 |
| Affected Area(s) to/from/through the following: |
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Policy Updates
Effective for travel on or after June 21, 2017, Delta is updating its baggage policy for active U.S. military members traveling on military orders on or after June 21, 2017, regardless of their ticketing date.
Exception Policies
| Date(s) of Impacted travel: | June 23, 2017 through June 24, 2017 |
| Applicable to tickets issued on or before: | June 22, 2017 |
| Affected Area(s) to/from/through the following: | • Boston, MA (BOS) • Hartford, CT (BDL) • New York, NY-Kennedy(JFK) • New York, NY-LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • Philadelphia, PA (PHL) • White Plains, NY (HPN) |
Network Updates
Jet Airways, India’s full-service premier international airline, announced codeshare enhancements with Air France, KLM Royal Dutch Airlines, and Delta Air Lines.
Products & Services
The addition of CLEAR at Los Angeles International Airport comes weeks after Delta successfully orchestrated an unprecedented terminal move to create the best customer experience at the airport, and in time for the busy summer travel season. With this week’s launch at LAX Terminals 2 and 3, 22 of Delta’s busiest airports now feature CLEAR’s service.
Exception Policies
| Date(s) of Impacted travel: | June 22, 2017 through June 23, 2017 |
| Applicable to tickets issued on or before: | June 20, 2017 |
| Affected Area(s) to/from/through the following: | •Alexandria, LA (AEX) • Baton Rouge, LA (BTR) • Houston, George Bush Intercontinental, TX (IAH) • Houston, William Hobby, TX (HOU) • Lafayette, LA (LFT) • Monroe, LA (MLU) • New Orleans, LA (MSY) • Shreveport, LA (SHV) |
Products & Services
Delta introduced four self-service bag drop machines at Minneapolis-St. Paul International Airport (MSP) on June 19, 2017, as part of the airline’s commitment to transforming the travel experience with meaningful investments that make travel easy and enjoyable.
News
Delta began selling its Delta One suites and Delta Premium Select fare on June 17. The new Delta Premium Select cabin and the Delta One suite product enhancement will debut on Delta’s first Airbus A350, due to enter service in fall 2017 with its first flight taking place on Oct. 30, 2017, from Detroit (DTW) to Narita (NRT). Delta will be the first U.S. airline to take delivery of the A350, which provides better fuel efficiency and customer-friendly features designed to improve the flying experience.
Exception Policies
| Date(s) of Impacted travel: | June 19, 2017 |
| Applicable to tickets issued on or before: | June 18, 2017 |
| Affected Area(s) to/from/through the following: | Allentown, PA (ABE), Baltimore, MD (BWI) , Harrisburg, PA (MDT), Philadelphia, PA (PHL), New York, NY – Kennedy (JFK), New York, NY – LaGuardia (LGA) , Newark, NJ ( EWR) , Newburgh, NY (SWF), Scranton, PA (AVP), Washington-Dulles, D.C. (IAD) , Washington-Reagan, D.C. (DCA) , White Plains, NY (HPN) |
News
Alitalia has released the following statement regarding Chapter 15 filing in the United States. A Chapter 15 application request is the established practice in the event of extraordinary administration (AS).
Policy Updates
Effective immediately, Delta will no longer accept javelins and vaulting poles as checked baggage to/from/via Amsterdam (AMS), due to new restrictions at Schiphol Airport. Javelins and vaulting poles must be transported as cargo.
Policy Updates
Effective for tickets issued on/after June 14, 2017, Delta will begin charging a second bag fee for travel between the U.S. or Canada and Venezuela.
Exception Policies
| Date(s) of Impacted travel: | June 07, 2017 |
| Applicable to tickets issued on or before: | June 06, 2017 |
| Affected Area(s) to/from/through the following: | • Amsterdam, Netherlands (AMS) |
Products & Services
Starting June 1, 2017, Platinum Medallion Members, plus one guest, who are traveling in Delta Main Cabin, Virgin Atlantic Premium Economy or Virgin Atlantic Economy cabin, are able to access the Virgin Atlantic Clubhouse located in Terminal 3 in London-Heathrow.
Policy Updates
Effective May 31, 2017, for flights departing June 8, 2017 and beyond, Delta is introducing the ‘S’ inventory class for bookings of certain Delta Comfort+ upgrades, Delta SkyMiles award bookings and eNCI certificate bookings.
Policy Updates
Effective for tickets issued on/after May 31, 2017, Delta will modify the 2nd checked bag fee for travel between the U.S. or Canada and St. Thomas (STT) or St. Croix (STX) from $35.00 USD/CAD to $40.00 USD/CAD.
Products & Services
Delta is expanding Delta Comfort+ fares to more markets, making it easier to shop and buy Delta's menu of products.
Network Updates
Delta Air Lines (NYSE: DAL) and Grupo Aeroméxico, S.A.B. de C.V. (Mexico: AEROMEX.MX) are creating more options and expanded service for travelers flying between the U.S. and Mexico as they strengthen their historic partnership. This fall, subject to government approval, the airlines will launch five flights in new markets,; add frequency in four markets; and upgrade aircrafts in two markets.
Exception Policies
| Date(s) of Impacted travel: | May 25, 2017 |
| Applicable to tickets issued on or before: | May 24, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN) |
News
Delta customers, including those who purchased tickets via travel agents, can now purchase premium products like Delta Comfort+ and First Class as an add-on purchase for all or part of their journey to further customize their upcoming travel experience. And, customers can use a different method of payment than used for the original ticket purchase to do so.
Exception Policies
| Date(s) of Impacted travel: | May 22, 2017 |
| Applicable to tickets issued on or before: | May 20, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY- LaGuardia (LGA) • Newark, NJ (EWR) • Newburgh, NY (SWF) • White Plains, NY (HPN) |
News
Whether you’ve reached 1 million miles flying Delta or you unfortunately faced a delay recently, your experience matters and Delta is committed to recognizing it. For the first time, the data-driven airline is utilizing “big data” to support the customer service role of its frontline employees and further differentiate the Delta experience.
News
Delta and rideshare company Lyft are partnering to offer SkyMiles members more opportunities to earn miles doing something they can do every day – requesting a ride.
News
For several years, Delta has been expanding its footprint in China and investing heavily in building the most Chinese-friendly U.S. airline. Last month, the largest frequent flyer website in China, Flyertea, named Delta the“Flyers’ Preferred Airline” for the third consecutive year. Additionally, Chinese travelers recently recognized Delta’s In-Flight Service as best in the industry at the 2016 China Travel Awards in Shanghai.
News
After just three nights of intense of work, Delta successfully completed the most challenging terminal move in commercial aviation history – shifting its hub operations from Los Angeles International Airport’s Terminals 5 and 6 to 2 and 3.
Policy Updates
Effective for travel and tickets issued on/after May 16th, 2017, Delta will no longer charge the second checked bag fee for travel from the United States, Canada, and Mexico to India.
Exception Policies
| Date(s) of Impacted travel: | May 13, 2017 |
| Applicable to tickets issued on or before: | May 12, 2017 |
| Affected Area(s) to/from/through the following: | • New York, NY- Kennedy (JFK) • New York, NY - LaGuardia (LGA) • Newark, NJ (EWR) • White Plains, NY (HPN) |
Network Updates
Delta Air Lines continues to expand its service between Brazil and the United States with a new nonstop flight from Rio de Janeiro to New York-JFK, available for booking through www.delta.com on Saturday. Delta will connect the two cities through a daily service, southbound starting Dec. 21, 2017, and northbound the day after.
News
From May 12-17, Delta and Los Angeles World Airports will orchestrate one of the largest terminal moves at an operating airport in the history of commercial aviation.
News
Delta Air Lines and Aeromexico are pleased to announce another milestone in our cooperation, an evolution in our collaboration and expansion of our network supporting you as you drive your business forward.
Exception Policies
| Date(s) of Impacted travel: | May 05, 2017 through May 06, 2017 |
| Applicable to tickets issued on or before: | May 05, 2017 |
| Affected Area(s) to/from/through the following: | • Charleston, WV – (CRW) |
Exception Policies
| Date(s) of Impacted travel: | May 05, 2017 |
| Applicable to tickets issued on or before: | May 03, 2017 |
| Affected Area(s) to/from/through the following: | New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN) |
Exception Policies
| Date(s) of Impacted travel: | May 04, 2017 |
| Applicable to tickets issued on or before: | May 07, 2017 |
| Affected Area(s) to/from/through the following: | Atlanta, GA (ATL) |
News
Alialia has released the following statement regarding a recent Board of Directors decision.
Exception Policies
| Date(s) of Impacted travel: | May 01, 2017 |
| Applicable to tickets issued on or before: | May 01, 2017 |
| Affected Area(s) to/from/through the following: | New York, NY- Kennedy (JFK) New York, NY- LaGuardia (LGA) Newark, NJ (EWR) Newburgh, NY (SWF) White Plains, NY (HPN) |
Policy Updates
Effective at 9 am EDT on May 1, 2017, some citizens of Bulgaria, Romania and Brazil will be able to apply for an Electronic Travel Authorization (eTA), instead of a visitor visa, to travel to Canada by air.
Exception Policies
| Date(s) of Impacted travel: | April 28, 2017 |
| Applicable to tickets issued on or before: | April 27, 2017 |
| Affected Area(s) to/from/through the following: | Rio de Janeiro, Brazil (GIG) São Paulo, Brazil (GRU) |
Products & Services
The fastest way to travel between Manhattan and New York's John F. Kennedy International Airport just became even easier for Delta customers. Delta will enable a fully integrated, streamlined airport transfer experience through an exclusive partnership with BLADE, a digitally powered aviation company that arranges on-demand helicopter service between its Manhattan heliport lounges and JFK.
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