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Exception Policies

Date(s) of Impacted travel: 17 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 17 September 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 16 September 2019 through 19 September 2019
Applicable to tickets issued on or before: 16 September 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 09 September 2019 through 26 September 2019
Applicable to tickets issued on or before: 26 September 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 09 September 2019 through 10 September 2019
Applicable to tickets issued on or before: 09 September 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 22 September 2019 through 15 December 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 08 September 2019
Applicable to tickets issued on or before: 06 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 06 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 04 September 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 21 September 2019
Applicable to tickets issued on or before: 03 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 04 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 30 August 2019 through 06 September 2019
Applicable to tickets issued on or before: 02 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 07 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 06 September 2019
Applicable to tickets issued on or before: 01 September 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 02 September 2019
Applicable to tickets issued on or before: 31 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 30 August 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 02 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 30 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 01 September 2019 through 04 September 2019
Applicable to tickets issued on or before: 29 August 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 28 August 2019
Applicable to tickets issued on or before: 27 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 26 August 2019 through 27 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
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Exception Policies

Date(s) of Impacted travel: 26 August 2019 through 29 August 2019
Applicable to tickets issued on or before: 26 August 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 21 August 2019 through 22 August 2019
Applicable to tickets issued on or before: 21 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 21 August 2019
Applicable to tickets issued on or before: 20 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Network Updates

Delta introduces its first daylight trans-Atlantic flight, and airlines join forces at London’s Gatwick Airport for first time.

All Network Updates >

Exception Policies

Date(s) of Impacted travel: 14 August 2019 through 15 August 2019
Applicable to tickets issued on or before: 13 August 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
All Exception Policies >

News

All News >

Exception Policies

Date(s) of Impacted travel: 13 August 2019
Applicable to tickets issued on or before: 12 August 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Network Updates

Under a final decision announced by the U.S. Department of Transportation today, Delta will become the largest U.S. carrier serving Haneda, with seven daily flights between Haneda and Seattle, Detroit, Atlanta, Honolulu, Minneapolis, Los Angeles and Portland, Ore.

All Network Updates >

Exception Policies

Date(s) of Impacted travel: 09 August 2019 through 10 August 2019
Applicable to tickets issued on or before: 09 August 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 07 August 2019 through 08 August 2019
Applicable to tickets issued on or before: 07 August 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
All Exception Policies >

News

Delta and its joint venture partners Air France, KLM and Virgin Atlantic will carbon-offset more than 1,800 metric tons of emissions covering more than 15,000 customer flight segments to and from Chicago from Aug. 3 – 10.

All News >

Exception Policies

Date(s) of Impacted travel: 05 August 2019 through 06 August 2019
Applicable to tickets issued on or before: 02 August 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
All Exception Policies >

News

One year after becoming the first U.S. global airline to align benefits globally for its corporate customers with Air France and KLM, Delta is further extending better business traveler benefits for these customers when they fly Virgin Atlantic and Aeromexico.

All News >

News

All News >

Exception Policies

Date(s) of Impacted travel: 31 July 2019
Applicable to tickets issued on or before: 29 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 24 July 2019 through 25 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 24 July 2019
Applicable to tickets issued on or before: 24 July 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 22 July 2019
Applicable to tickets issued on or before: 22 July 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 26 July 2019 through 27 July 2019
Applicable to tickets issued on or before: 20 July 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 23 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 21 July 2019
Applicable to tickets issued on or before: 19 July 2019
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 17 July 2019
Applicable to tickets issued on or before: 16 July 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Network Updates

Delta is launching its state-of-the-art Airbus A220 aircraft on new flights between New York's JFK International Airport and Houston's Bush Intercontinental Airport this October.

All Network Updates >

News

The aircraft launch nearly doubles the premium seat offerings from Seattle to top Asian markets and is the latest in a series of investments Delta has made as it marks the five-year anniversary of its Sea-Tac hub.

All News >

Exception Policies

Date(s) of Impacted travel: 12 July 2019 through 14 July 2019
Applicable to tickets issued on or before: 11 July 2019
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
All Exception Policies >

Exception Policies

Date(s) of Impacted travel: 11 July 2019
Applicable to tickets issued on or before: 09 July 2019
Affected Area(s) to/from/through the following:
  •  New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >

Products & Services

First-of-its-kind service will launch for Main Cabin customers on international flights in November.

All Products & Services >

Exception Policies

Date(s) of Impacted travel: 06 July 2019
Applicable to tickets issued on or before: 05 July 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
All Exception Policies >
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TRAVEL EXCEPTION POLICY ADVISORY       Typhoon Jebi
BULLETIN 1                                                        ISSUED:  September 1, 2018 12:40 PM ET

Applies for tickets issued on or before September 1, 2018

Delta Air Lines is offering a waiver to assist customers who may be impacted by the forecasted path of Typhoon Jebi.

**Attention all GDS Users: Please note: PNR Documentation requirements now vary by GDS. Please review revised procedures below. **

Note: DL/AF/KL/AZ policies may vary between carriers due to local operational circumstances and limitations.

DL/KLM (Air France information is located at the end of this document.)

Reason:                                            Typhoon Jebi

Date of Impacted Travel:            September 3-5, 2018

Applicable to Travel On:             Delta / Delta Connection

Issued On:                                       DL 006 ticket stock

Affected Area(s) To/From/Through the following cities: 

  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)

Policy Information

Delta will waive administrative change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

  1. Travel has not commenced on the affected flight segment and the ticket has not been reissued by Delta
  2. The first departure flight is more than 3 hours away
  3. Customer has not checked in; if checked in, travel agent may contact Delta Sales Support or Reservations for assistance.
  4. Only one change is permitted under this policy (Bulletin #) without a change fee (Administrative Service Charge - ASC).
  5. Tickets can only be reissued by the agency that originally issued the ticket
  6. Bulk/Net Fare tickets must be referred to original issuing agent
  7. Some affected itineraries may have been proactively rebooked and reissued. If assistance is needed with additional changes, please contact Delta.
  8. Changes outside of these guidelines are subject to the reissue rules of the ticketed fare. This includes any applicable additional collection or administrative fees.

Applicable Dates

New travel must originate on or before:                               September 8, 2018

New travel must be rebooked no later than:                       September 8, 2018

Ticket must be reissued on or before:                                   September 8, 2018

Change to Origin / Destination

  • Changes to Origin / Destination are permitted and subject to additional collection for the new itinerary.  To reissue, apply the value of the unused flight coupon (s) and exchange to issue another ticket with the new origin/destination at current applicable fares. Collect any applicable fare difference at the time of reissue.

  • Change fee may be waived provided ticket is reissued within policy guidelines, PNR is documented with OSI (where required by GDS) below and the applicable change fee waiver code is applied as noted in the waiver section below.

Minimum/Maximum Stay Requirements

Minimum/Maximum Stay Requirements may be waived under these circumstances:

  • When a change to the outbound travel occurs, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service.

  • Change fee may be waived provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

Applicable Booking Class

Rebook permitted as indicated below:

  • If new travel originates September 1, 2018 through September 8, 2018, book in same class if available. If same class is not available, ok to rebook in the next class available up to and including Y class (cabin to cabin) if necessary.

  • Fare differences and change fee will be waived provided the ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.
  • Change fee may be waived provided ticket is reissued within policy guidelines. PNR must be documented with OSI (where required by GDS) below and the applicable waiver code used and documented on ticket as noted below.

If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket for a period of one year from the date of original issuance.

  • Change fee may be waived if customers reissue tickets on or before September 8, 2018, provided ticket is reissued within policy guidelines. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted below.

  • Please note for tickets reissued after September 8, 2018, change fees will apply.

Future Travel Rebooking Options

  • Customers who reschedule their reservation for travel after September 8, 2018, and are able to reissue no later than September 8, 2018, may be subject to any applicable additional fare for their new itinerary, however, the change fee will be waived. In addition, PNR must be documented with OSI (where required by GDS) and the applicable waiver code used and documented on ticket as noted below.

  • Please note for tickets reissued after September 8, 2018, change fees will apply.

Required Documentation for Reissue

** REVISED **INFORMATION VARIES BY GDS **  

Event Waiver Codes:

  • Use Waiver code Z9T4Y for rebooking cabin to cabin
  • Use Waiver code E9A9V to waive change fee only, provided:
    • New itinerary is rebooked/ticketed within all parameters of this policy
    • New itinerary is priced at current applicable fares and rules

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) Users:

  • If applying Rapid Reprice:
    • Do not add the waiver code; the waiver code will automatically be added to the endorsement box
    • It is no longer necessary to document the PNR with an OSI message
  • If not applying Rapid Reprice, please follow the instructions below

Required Documentation for Worldspan (1P), Apollo (1V), and Galileo (1G) when not applying Rapid Reprice and for all other GDS Users:

  • Waiver code placement:
    • Waiver code should be placed in the ticket designator field if no other ticket designator is being used
    • If another ticket designator is being used, place the waiver code in the tour code box
    • If the tour code box is already in use, place the waiver code in the first position of the endorsement box
  • PNR must be documented with the following OSI message:
    • OSI DL CHANGES PER TYPHOON JEBI 1SEP18

Enroute/Diversion

Connecting customers’ enroute to one of the above-listed destinations or whose flights are diverted should work directly with the airport to rebook their travel.

Refunds

If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.

Required Documentation for Refunds

PNR must be documented with the following OSI message:

  • OSI DL REFUNDED PER TYPHOON JEBI 1SEP18

Travel agents may also utilize the Travel Agent Travel Exception Policy Online Refund form to submit a refund request in the following cases:

  • If a ticket has already been reissued by Delta or the ticket is partially used
  • Travel agents whose customers contact them directly to initiate the refund

Additional Information

Delta will continue to monitor this event waiver and adjust this policy if needed. Changes will be posted on the Delta Professional Travel Agency website and delta.com. Please check these sources frequently for the most up to date information or contact Delta Sales Support or Delta Reservations for assistance.

Delta encourages all customers to check flight and gate status prior to leaving for the airport.

AIR FRANCE

Travel agents may visit AgentConnect.biz for complete details and any applicable rebooking instructions whenever flight irregularities occur.

To find current flight changes and rebooking instructions on www.AgentConnect.biz:

From the top of the Home Page:
Select “NEWS & PROMOTIONS" > "Schedule Changes" > “Instructions”.

Click the link for the desired instructions at the top of the instructions page for specific procedures on rebooking affected passengers.

For additional assistance in rebooking, travel agents may call Air France Sales Support or Air France Reservations in the US at 800-446-9708 in Canada at 800 363 5505 in Canada.

Air France encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit www.airfrance.com.

ALITALIA

Travel agents may visit Alitalia’s agency site for the most up to date information.

 

 

 

 
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