EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 21 January 2022 through 22 January 2022
Applicable to tickets issued on or before: 18 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Norfolk, VA (ORF)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 14 January 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 14 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Raleigh, NC (RDU)
  • Tri-Cities, TN (TRI)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 January 2022
Applicable to tickets issued on or before: 13 January 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 January 2022 through 17 January 2022
Applicable to tickets issued on or before: 13 January 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
Read more >

News

Delta is redoubling its efforts to give customers more flexibility in their travel plans with another industry-leading ticket validity extension through year-end 2023.

read more >

Exception Policies

Date(s) of Impacted travel: 06 January 2022 through 10 January 2022
Applicable to tickets issued on or before: 07 January 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 06 January 2022 through 08 January 2022
Applicable to tickets issued on or before: 04 January 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 04 January 2022 through 05 January 2022
Applicable to tickets issued on or before: 03 January 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 03 January 2022
Applicable to tickets issued on or before: 02 January 2022
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
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Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Bloomington-Normal, IL (BMI)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • South Bend, IN (SBN)
  • St Louis, MO (STL)
  • Wichita, KS (ICT)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022 through 02 January 2022
Applicable to tickets issued on or before: 31 December 2021
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 31 December 2021
Applicable to tickets issued on or before: 30 December 2021
Affected Area(s) to/from/through the following:
  • Albuquerque, NM (ABQ)
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose, CO (MJT)
  • Steamboat Springs / Hayden, CO (HDN)
  • Vail / Eagle, CO (EGE)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022
Applicable to tickets issued on or before: 30 December 2021
Affected Area(s) to/from/through the following:
  • Chicago-O'Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 03 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 December 2021 through 03 January 2022
Applicable to tickets issued on or before: 29 December 2021
Affected Area(s) to/from/through the following:

Salt Lake Cit, UT (SLC)

Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 31 December 2021
Applicable to tickets issued on or before: 27 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, Washington (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 26 December 2021
Applicable to tickets issued on or before: 23 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 December 2021 through 26 December 2021
Applicable to tickets issued on or before: 23 December 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 09 January 2022
Applicable to tickets issued on or before: 20 December 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

News

New agreement offers wider network and greater customer choice between North America and Italy.

read more >

Exception Policies

Date(s) of Impacted travel: 18 December 2021
Applicable to tickets issued on or before: 17 December 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 December 2021 through 15 December 2021
Applicable to tickets issued on or before: 15 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 14 December 2021
Applicable to tickets issued on or before: 13 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 November 2021 through 31 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Johannesburg, South Africa (JNB)
Read more >

Exception Policies

Date(s) of Impacted travel: 29 November 2021 through 31 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo – Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 22 December 2021
Applicable to tickets issued on or before: 10 December 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

News

Delta to introduce added flexibility option for customers purchasing Basic Economy fares and Award tickets after Jan. 1, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: 10 December 2021
Applicable to tickets issued on or before: 08 December 2021
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 December 2021
Applicable to tickets issued on or before: 08 December 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
Read more >

News

As researchers work to understand even more about the COVID-19 Omicron variant, Delta’s Chief Health Officer, Dr. Henry Ting, shares that while early data shows the variant is likely more contagious, it’s associated with less severe illness than earlier strains.

read more >

Exception Policies

Date(s) of Impacted travel: 29 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 29 November 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo - Haneda, Japan (HND)
Read more >

Exception Policies

Date(s) of Impacted travel: 28 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 28 November 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 November 2021 through 12 December 2021
Applicable to tickets issued on or before: 27 November 2021
Affected Area(s) to/from/through the following:

Johannesburg, South Africa (JNB)

Read more >

Exception Policies

Date(s) of Impacted travel: 19 November 2021 through 26 November 2021
Applicable to tickets issued on or before: 22 November 2021
Affected Area(s) to/from/through the following:
  • Guadeloupe, FR (PTP)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 November 2021
Applicable to tickets issued on or before: 20 November 2021
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Date(s) of Impacted travel: 16 November 2021 through 21 November 2021
Applicable to tickets issued on or before: 18 November 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

Exception Policies

Date(s) of Impacted travel: 16 November 2021 through 18 November 2021
Applicable to tickets issued on or before: 15 November 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
Read more >

News

The multi-year, value-based distribution agreement leverages the Amadeus Travel Platform, allowing for more flexibility and choice.

read more >

News

Delta will offer the most trans-Atlantic flights from New York-JFK and Boston, as well as the Delta Premium Select experience on every European flight for the first time.

read more >

Exception Policies

Date(s) of Impacted travel: 25 October 2021 through 26 October 2021
Applicable to tickets issued on or before: 25 October 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 24 October 2021
Applicable to tickets issued on or before: 23 October 2021
Affected Area(s) to/from/through the following:
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
Read more >

News

Integrated digital health credential platform Delta FlyReady will enable customer upload of required COVID-19 test/vaccine documents to support international travel beginning Nov. 8.

read more >

Policy Updates

Delta has extended its interim Schedule Change Reaccommodation policy for Domestic (U.S. 50 and Canada) departures through January 31, 2022.

read more >

News

Delta Air Lines requires the issuance of an eTicket for lap infants on domestic itineraries for flights operated by Delta and Delta Connection®.

read more >

Exception Policies

Date(s) of Impacted travel: 06 August 2021 through 31 October 2021
Applicable to tickets issued on or before: 29 September 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
Read more >

News

Reopening of unrestricted travel will boost economy and employment and reunite friends and families

read more >

Exception Policies

Date(s) of Impacted travel: 14 September 2021 through 15 September 2021
Applicable to tickets issued on or before: 13 September 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on October 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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