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EXCEPTION POLICIES

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REFUND GUIDELINES

Schedule Change Rebooking Policy

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REBOOKING POLICY GUIDELINES

Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners

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news & updates

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News

Agency Requirement to Acknowledge Customer Schedule Change Acceptance

Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.

Exception Policies

London Heathrow Power Outage - Bulletin 1

Date(s) of Impacted travel:	21 March 2025 through 23 March 2025
Applicable to tickets issued on or before:	21 March 2025
Affected Area(s) to/from/through the following:	London Heathrow, UK – (LHR)

News

Updated Requirements for Travel to Brazil

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 February 2025 through 20 February 2025
Applicable to tickets issued on or before:	18 February 2025
Affected Area(s) to/from/through the following:	Charlotte, NC (CLT) Fayetteville, AR (XNA) Little Rock, AR (LIT) Memphis, TN (MEM) Nashville, TN (BNA) Oklahoma, OK (OKC) Raleigh Durham, NC (RDU) Springfield, MO (SGF) Tulsa, OK (TUL) Wichita, KS (ICT)

Exception Policies

Toronto Airport Closure - Bulletin 1

Date(s) of Impacted travel:	17 February 2025 through 20 February 2025
Applicable to tickets issued on or before:	17 February 2025
Affected Area(s) to/from/through the following:	Toronto, Canada (YYZ)

Exception Policies

Northeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	15 February 2025 through 16 February 2025
Applicable to tickets issued on or before:	14 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Albany, NY (ALB) Bangor, ME (BGR) Binghamton, NY (BGM) Boston, MA (BOS) Buffalo, NY (BUF) Burlington, VT (BTV) Hartford, CT (BDL) Harrisburg, PA (MDT) Ithaca, NY (ITH) Montreal, QC, CA (YUL) Newark, NJ (EWR) New York, NY (JFK) New York, NY (LGA) Philadelphia, PA (PHL) Pittsburgh, PA (PIT) Providence, RI (PVD) Portland, ME (PWM) Rochester, NY (ROC) Syracuse, NY (SYR) White Plains, NY (HPN) Worcester, MA (ORH)

Exception Policies

Upper Midwest Winter Weather - Bulletin 2

Date(s) of Impacted travel:	12 February 2025 through 15 February 2025
Applicable to tickets issued on or before:	13 February 2025
Affected Area(s) to/from/through the following:	Alpena, MI (APN) Appleton, WI (ATW) Bloomington, IL (BMI) Cedar Rapids, IA (CID) Chicago - Midway, IL (MDW) Chicago - O'Hare, IL (ORD) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Des Moines, IA (DSM) Detroit, MI (DTW) Fort Wayne, IN (FWA) Grand Rapids, MI (GRR) Green Bay, WI (GRB) Indianapolis, IN (IND) Kalamazoo, MI (AZO) Lansing, MI (LAN) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) Montreal, QC, Canada (YUL) Saginaw, MI (MBS) South Bend, IN (SBN) Toronto, ON, Canada (YYZ) Traverse City, MI (TVC)

Exception Policies

Upper Midwest Winter Weather - Bulletin 1

Date(s) of Impacted travel:	12 February 2025 through 13 February 2025
Applicable to tickets issued on or before:	12 February 2025
Affected Area(s) to/from/through the following:	Alpena, MI (APN) Appleton, WI (ATW) Bloomington, IL (BMI) Cedar Rapids, IA (CID) Chicago - Midway, IL (MDW) Chicago - O'Hare, IL (ORD) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Detroit, MI (DTW) Fort Wayne, IN (FWA) Grand Rapids, MI (GRR) Green Bay, WI (GRB) Indianapolis, IN (IND) Kalamazoo, MI (AZO) Lansing, MI (LAN) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) Montreal, QC, Canada (YUL) Saginaw, MI (MBS) South Bend, IN (SBN) Toronto, ON, Canada (YYZ) Traverse City, MI (TVC)

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1

Date(s) of Impacted travel:	11 February 2025 through 12 February 2025
Applicable to tickets issued on or before:	10 February 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Charleston, WV (CRW) Charlottesville, VA (CHO) Evansville, IN (EVV) Greensboro, NC (GSO) Lexington, KY (LEX) Louisville, KY (SDF) Norfolk, VA (ORF) Philadelphia, PA (PHL) Richmond, VA (RIC) Roanoke, VA (ROA) Springfield, MO (SGF) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA)

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	08 February 2025 through 09 February 2025
Applicable to tickets issued on or before:	07 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Boston, MA (BOS) Hartford, CT (BDL) Harrisburg, PA (MDT) Newark, NJ (EWR) New York, NY (JFK) New York, NY (LGA) Philadelphia, PA (PHL) Providence, RI (PVD) Portland, ME (PWM) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	05 February 2025 through 06 February 2025
Applicable to tickets issued on or before:	04 February 2025
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Bloomington, IL (BMI) Boston, MA (BOS) Charlottesville, VA (CHO) Chicago O’Hare, IL (ORD) Chicago Midway, IL (MDW) Cincinnati, OH (CVG) Cleveland, OH (CLE) Columbus, OH (CMH) Dayton, OH (DAY) Detroit, MI (DTW) Fort Wane, IN (FWA) Harrisburg, PA (MDT) Indianapolis, IN (IND) Kansas City, MO (MCI) Madison, WI (MSN) Milwaukee, WI (MKE) Moline, IL (MLI) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Roanoke, VA (ROA) South Bend, IN (SBN) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Washington D.C. Airport Closure - Bulletin 1

Date(s) of Impacted travel:	30 January 2025 through 30 January 2025
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:	Washington D.C. - Dulles (IAD) Washington D.C. - Reagan (DCA) Baltimore, MD (BWI)

Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1

Date(s) of Impacted travel:	23 January 2025 through 24 January 2025
Applicable to tickets issued on or before:	23 January 2025
Affected Area(s) to/from/through the following:	Belfast City Airport, GB (BHD) Cork, IE (ORK) Dublin, IE (DUB)

Exception Policies

Gulf Coast Winter Weather - Bulletin 3

Date(s) of Impacted travel:	20 January 2025 through 24 January 2025
Applicable to tickets issued on or before:	22 January 2025
Affected Area(s) to/from/through the following:	Albany, Georgia (ABY) Alexandria, Louisiana (AEX) Augusta, Georgia (AGS) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Birmingham, Alabama (BHM) Brunswick, Georgia (BQK) Charleston, South Carolina (CHS) Columbia, South Carolina (CAE) Columbus, Georgia (CSG) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Dothan, Alabama (DHN) Fayetteville, North Carolina (FAY) Fort Walton Beach, Florida (VPS) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Hobby, Houston, Texas (HOU) Houston Intercontinental, Houston, Texas (IAH) Jackson, Mississippi (JAN) Jacksonville, North Carolina (OAJ) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Mobile, Alabama (MOB) Monroe, Louisiana (MLU) Montgomery, Alabama (MGM) Myrtle Beach, South Carolina (MYR) New Orleans, Louisiana (MSY) Panama City, Florida (ECP) Pensacola, Florida (PNS) Raleigh Durham, North Carolina (RDU) San Antonio, Texas (SAT) Savannah, Georgia (SAV) Shreveport, Louisiana (SHV) Tallahassee, Florida (TLH) Valdosta, Georgia (VLD) Wilmington, North Carolina (ILM)

Exception Policies

Atlanta Winter Weather - Bulletin 2

Date(s) of Impacted travel:	21 January 2025 through 23 January 2025
Applicable to tickets issued on or before:	22 January 2025
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Gulf Coast Winter Weather - Bulletin 2

Date(s) of Impacted travel:	20 January 2025 through 22 January 2025
Applicable to tickets issued on or before:	20 January 2025
Affected Area(s) to/from/through the following:	Albany, Georgia (ABY) Alexandria, Louisiana (AEX) Augusta, Georgia (AGS) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Birmingham, Alabama (BHM) Brunswick, Georgia (BQK) Charleston, South Carolina (CHS) Columbia, South Carolina (CAE) Columbus, Georgia (CSG) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Dothan, Alabama (DHN) Fayetteville, North Carolina (FAY) Fort Walton Beach, Florida (VPS) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Hobby, Houston, Texas (HOU) Houston Intercontinental, Houston, Texas (IAH) Jackson, Mississippi (JAN) Jacksonville, North Carolina (OAJ) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Mobile, Alabama (MOB) Monroe, Louisiana (MLU) Montgomery, Alabama (MGM) Myrtle Beach, South Carolina (MYR) New Orleans, Louisiana (MSY) Panama City, Florida (ECP) Pensacola, Florida (PNS) Raleigh Durham, North Carolina (RDU) San Antonio, Texas (SAT) Savannah, Georgia (SAV) Shreveport, Louisiana (SHV) Tallahassee, Florida (TLH) Valdosta, Georgia (VLD) Wilmington, North Carolina (ILM)

Exception Policies

Atlanta Winter Weather - Bulletin 1

Date(s) of Impacted travel:	20 January 2025 through 21 January 2025
Applicable to tickets issued on or before:	19 January 2025
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Gulf Coast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	20 January 2025 through 21 January 2025
Applicable to tickets issued on or before:	19 January 2025
Affected Area(s) to/from/through the following:	Alexandria, Louisiana (AEX) Austin, Texas (AUS) Baton Rouge, Louisiana (BTR) Dallas Fort Worth, Texas (DFW) Dallas Love Field, Texas (DAL) Gulfport, Mississippi (GPT) Harlingen, Texas (HRL) Houston Intercontinental, Houston, Texas (IAH) Houston Hobby, Houston, Texas (HOU) Jackson, Mississippi (JAN) Lafayette, Louisiana (LFT) McAllen, Texas (MFE) Monroe, Louisiana (MLU) New Orleans, Louisiana (MSY) San Antonio, Texas (SAT) Shreveport, Louisiana (SHV)

Exception Policies

Northeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	18 January 2025
Affected Area(s) to/from/through the following:	Boston, MA (BOS) Newark, NJ (EWR) Philadelphia, PA (PHL) White Plains, NY (HPN) New York, NY (JFK) New York, NY (LGA)

Exception Policies

Washington D.C. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025
Applicable to tickets issued on or before:	17 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Washington D.C. - Dulles (IAD) Washington D.C. - Reagan (DCA)

Exception Policies

Southern California Wildfires - Bulletin 4

Date(s) of Impacted travel:	08 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	15 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 3

Date(s) of Impacted travel:	08 January 2025 through 16 January 2025
Applicable to tickets issued on or before:	13 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 2

Date(s) of Impacted travel:	08 January 2025 through 12 January 2025
Applicable to tickets issued on or before:	10 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 1

Date(s) of Impacted travel:	08 January 2025 through 10 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	10 January 2025 through 11 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Atlanta, GA (ATL) Charlotte, NC (CLT) Charlottesville, VA (CHO) Chattanooga, TN (CHA) Columbia, SC (CAE) Fayetteville, NC (FAY) Greensboro, NC (GSO) Greenville, SC (GSP) Norfolk, VA (ORF) Raleigh, NC (RDU) Richmond, VA (RIC) Roanoke, VA (ROA)

Exception Policies

Central Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	09 January 2025
Applicable to tickets issued on or before:	07 January 2025
Affected Area(s) to/from/through the following:	Birmingham, AL (BHM) Dallas, TX (DAL) Dallas-Fort Worth, TX (DFW) Huntsville, AL (HSV) Knoxville, TN (TYS) Little Rock, AR (LIT) Memphis, TN (MEM) Nashville, TN (BNA) Shreveport, LA (SHV)

Exception Policies

Central U.S. Winter Weather - Bulletin 3

Date(s) of Impacted travel:	04 January 2025 through 07 January 2025
Applicable to tickets issued on or before:	06 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 2

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	04 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	03 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Cincinnati, OH (CVG) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

New Orleans Security Situation - Bulletin 1

Date(s) of Impacted travel:	01 January 2025 through 03 January 2025
Applicable to tickets issued on or before:	01 January 2025
Affected Area(s) to/from/through the following:	New Orlean, LA (MSY)

Exception Policies

Liberia International Airport Closure - Bulletin 1

Date(s) of Impacted travel:	18 November 2024 through 21 November 2024
Applicable to tickets issued on or before:	18 November 2024
Affected Area(s) to/from/through the following:	Liberia, CR (LIR)

Exception Policies

Tropical Depression Nineteen - Bulletin 1

Date(s) of Impacted travel:	14 November 2024 through 17 November 2024
Applicable to tickets issued on or before:	14 November 2024
Affected Area(s) to/from/through the following:	Belize City, BZ (BZE) San Pedro Sula, HN (SAP)

Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

Exception Policies

Tropical Storm Rafael - Bulletin 1

Date(s) of Impacted travel:	05 November 2024 through 07 November 2024
Applicable to tickets issued on or before:	05 November 2024
Affected Area(s) to/from/through the following:	Havana, CU (HAV) Key West, FL (EYW) Montego Bay, JM (MBJ)

Exception Policies

Typhoon Kong-Rey - Bulletin 1

Date(s) of Impacted travel:	30 October 2024 through 31 October 2024
Applicable to tickets issued on or before:	29 October 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Policy Updates

How Delta is complying with the new DOT refund rules

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.

Exception Policies

Israel Security Situation - Bulletin 10

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 10 - Update

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Sarasota Infrastructure - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 24 October 2024
Applicable to tickets issued on or before:	13 October 2024
Affected Area(s) to/from/through the following:	Sarasota, FL (SRQ)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	10 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA) Orlando, FL (MCO)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	09 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Hurricane Milton - Florida - Bulletin 3

Date(s) of Impacted travel:	07 October 2024 through 10 October 2024
Applicable to tickets issued on or before:	08 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Miami, FL (MIA) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA) West Palm Beach, FL (PBI)

Exception Policies

Hurricane Milton - Florida - Bulletin 2

Date(s) of Impacted travel:	07 October 2024 through 10 October 2024
Applicable to tickets issued on or before:	07 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 09 October 2024
Applicable to tickets issued on or before:	06 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4

Date(s) of Impacted travel:	28 September 2024 through 31 October 2024
Applicable to tickets issued on or before:	02 October 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Typhoon Krathon - Bulletin 1

Date(s) of Impacted travel:	01 October 2024 through 03 October 2024
Applicable to tickets issued on or before:	30 September 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3

Date(s) of Impacted travel:	28 September 2024 through 15 October 2024
Applicable to tickets issued on or before:	30 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Asheville Flooding - Bulletin 2

Date(s) of Impacted travel:	28 September 2024 through 01 October 2024
Applicable to tickets issued on or before:	29 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Asheville Flooding - Bulletin 1

Date(s) of Impacted travel:	28 September 2024 through 30 September 2024
Applicable to tickets issued on or before:	28 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Tropical Storm Helene - Bulletin 4

Date(s) of Impacted travel:	25 September 2024 through 27 September 2024
Applicable to tickets issued on or before:	26 September 2024
Affected Area(s) to/from/through the following:	Albany, GA (ABY) Asheville, NC (AVL) Augusta, GA (AGS) Brunswick, GA (BQK) Cancun, MX (CUN) Charleston, SC (CHS) Charlotte, NC (CLT) Chattanooga, TN (CHA) Cincinnati, OH (CVG) Columbia, SC (CAE) Columbus, GA (CSG) Daytona Beach, FL (DAB) Dothan, AL (DHN) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Fort Walton Beach, FL (VPS) Gainesville, FL (GNV) Greensboro, NC (GSO) Greenville/Spartanburg, SC (GSP) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Key West, FL (EYW) Lexington, KY (LEX) Louisville, KY (SDF) Melbourne, FL (MLB) Miami, FL (MIA) Mobile, AL (MOB) Myrtle Beach, SC (MYR) Orlando, FL (MCO) Panama City, FL (ECP) Pensacola, FL (PNS) Sarasota, FL (SRQ) Savannah, GA (SAV) Tallahassee, FL (TLH) Tampa, FL (TPA) Tri-Cities, TN (TRI) Tulum, MX (TQO) Valdosta, GA (VLD) West Palm Beach, FL (PBI)

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