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Exception Policies

East Coast Severe Weather (Tropical Storm Ophelia) - Bulletin 2
Date(s) of Impacted travel: 22 September 2023 through 24 September 2023
Applicable to tickets issued on or before: 22 September 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilmington, NC (ILM)

 
Read more >

Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: 23 September 2023 through 24 September 2023
Applicable to tickets issued on or before: 21 September 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • Wilmington, NC (ILM)
Read more >

News

SkyMiles Program Changes Announced

Delta continues to innovate our SkyMiles Program based on customer feedback to remain the industry’s premier loyalty program. Beginning January 1, 2024, we are changing the way SkyMiles Members qualify for Medallion Status to preserve the exclusivity and experience our most loyal customers and travelers look forward to and deserve.

read more >

Exception Policies

Hurricane Lee - Northeastern U.S. - Bulletin 1
Date(s) of Impacted travel: 16 September 2023 through 17 September 2023
Applicable to tickets issued on or before: 14 September 2023
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
Read more >

Exception Policies

Hurricane Lee - Bulletin 1
Date(s) of Impacted travel: 14 September 2023 through 15 September 2023
Applicable to tickets issued on or before: 12 September 2023
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read more >

Exception Policies

Tropical Storm Yun-yeung - Bulletin 1
Date(s) of Impacted travel: 06 September 2023 through 08 September 2023
Applicable to tickets issued on or before: 06 September 2023
Affected Area(s) to/from/through the following:
  • Tokyo, JP (HND)
Read more >

Policy Updates

Multiple Tickets in the Same PNR For the Same Person

To provide the best service and convenience for our mutual customers, Delta highly recommends that only one ticket be issued per PNR, per passenger.

read more >

Exception Policies

Hurricane Idalia - Bulletin 1
Date(s) of Impacted travel: 28 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 28 August 2023
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
Read more >

Exception Policies

Maui Wildfires - Bulletin 7
Date(s) of Impacted travel: 09 August 2023 through 17 October 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Tropical Storm Franklin - Bulletin 1
Date(s) of Impacted travel: 22 August 2023 through 22 August 2023
Applicable to tickets issued on or before: 21 August 2023
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
Read more >

Exception Policies

Tropical Storm Hilary - Bulletin 1
Date(s) of Impacted travel: 20 August 2023 through 21 August 2023
Applicable to tickets issued on or before: 18 August 2023
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Ontario, CA (ONT)
  • Palm Springs, CA (PSP)
  • San Diego, CA (SAN)
  • Santa Ana, CA (SNA)
Read more >

Exception Policies

Maui Wildfires - Bulletin 6
Date(s) of Impacted travel: 09 August 2023 through 16 September 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Hurricane Hilary - Bulletin 1
Date(s) of Impacted travel: 19 August 2023 through 20 August 2023
Applicable to tickets issued on or before: 18 August 2023
Affected Area(s) to/from/through the following:

Cabo San Lucas, Mexico (SJD)
Read more >

Exception Policies

Maui Wildfires - Bulletin 5
Date(s) of Impacted travel: 09 August 2023 through 16 September 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Maui Wildfires - Bulletin 4
Date(s) of Impacted travel: 09 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 14 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Maui Wildfires - Bulletin 3
Date(s) of Impacted travel: 09 August 2023 through 31 August 2023
Applicable to tickets issued on or before: 13 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Maui Wildfires - Bulletin 2
Date(s) of Impacted travel: 09 August 2023 through 15 August 2023
Applicable to tickets issued on or before: 10 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

Maui Wildfires - Bulletin 1
Date(s) of Impacted travel: 09 August 2023 through 13 August 2023
Applicable to tickets issued on or before: 09 August 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 10 August 2023
Applicable to tickets issued on or before: 09 August 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Tropical Storm Khanun - Bulletin 1
Date(s) of Impacted travel: 09 August 2023 through 10 August 2023
Applicable to tickets issued on or before: 08 August 2023
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
Read more >

Exception Policies

Northeastern U.S. Summer Weather - Bulletin 1
Date(s) of Impacted travel: 04 August 2023
Applicable to tickets issued on or before: 03 August 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 29 July 2023
Applicable to tickets issued on or before: 29 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Baltimore, MD (BWI)
  • Washington Reagan, VA (DCA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
  • Washington Dulles, VA (IAD)
  • New York, NY (JFK)
  • New York, NY (LGA)
Read more >

Exception Policies

Northeastern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: 27 July 2023
Applicable to tickets issued on or before: 27 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)

 
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 20 July 2023
Applicable to tickets issued on or before: 19 July 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: 16 July 2023 through 17 July 2023
Applicable to tickets issued on or before: 16 July 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Hartford, CT (BDL)
  • White Plains, NY (HPN)
Read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: 09 July 2023 through 10 July 2023
Applicable to tickets issued on or before: 09 July 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Amsterdam Severe Weather - Bulletin 1
Date(s) of Impacted travel: 05 July 2023 through 06 July 2023
Applicable to tickets issued on or before: 05 July 2023
Affected Area(s) to/from/through the following:
  • Amsterdam-Netherlands (AMS)
Read more >

Exception Policies

New York City Operations - Bulletin 1
Date(s) of Impacted travel: 27 June 2023 through 28 June 2023
Applicable to tickets issued on or before: 27 June 2023
Affected Area(s) to/from/through the following:
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
Read more >

Exception Policies

Los Angeles Ground Transportation Challenges - Bulletin 1
Date(s) of Impacted travel: 21 June 2023 through 22 June 2023
Applicable to tickets issued on or before: 21 June 2023
Affected Area(s) to/from/through the following:
  • Los Angeles, CA (LAX)
Read more >

Exception Policies

Atlanta Severe Weather - Bulletin 1
Date(s) of Impacted travel: 19 June 2023 through 21 June 2023
Applicable to tickets issued on or before: 19 June 2023
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
Read more >

Exception Policies

Bologna Severe Weather - Bulletin 2
Date(s) of Impacted travel: 19 May 2023 through 28 May 2023
Applicable to tickets issued on or before: 22 May 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
Read more >

Exception Policies

Bologna Severe Weather - Bulletin 1
Date(s) of Impacted travel: 19 May 2023 through 20 May 2023
Applicable to tickets issued on or before: 19 May 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
Read more >

Exception Policies

WestJet Operational Disruption - Bulletin 1
Date(s) of Impacted travel: 19 May 2023 through 20 May 2023
Applicable to tickets issued on or before: 18 May 2023
Affected Area(s) to/from/through the following:
  • Calgary, CA (YYC)
  • Edmonton, CA (YEG)
  • Montreal, CA (YUL)
  • Toronto, CA (YYZ)
  • Vancouver, CA (YVR)
  • Winnipeg, CA (YWG)
Read more >

News

U.S. Removes International Inbound Vaccine and Attestation Requirement

Delta is prepared to welcome international travelers to the U.S. this summer following the removal of remaining COVID entry requirements by the U.S. government beginning May 12, 2023.

read more >

Exception Policies

Industrial Action in France- Bulletin 1
Date(s) of Impacted travel: 01 May 2023 through 02 May 2023
Applicable to tickets issued on or before: 27 April 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Ft. Lauderdale Severe Weather - Bulletin 2
Date(s) of Impacted travel: 13 April 2023 through 15 April 2023
Applicable to tickets issued on or before: 13 April 2023
Affected Area(s) to/from/through the following:
  • Ft. Lauderdale, FL (FLL)
Read more >

Exception Policies

Ft. Lauderdale Severe Weather - Bulletin 1
Date(s) of Impacted travel: 13 April 2023 through 14 April 2023
Applicable to tickets issued on or before: 12 April 2023
Affected Area(s) to/from/through the following:

Ft. Lauderdale, FL (FLL)
Read more >

News

Transformation continues at Delta’s New York City & Boston hubs

Over the past decade, Delta has invested more than $12 billion in its airport hubs across the country, cementing Delta’s commitment to modernize and transform the travel experience with new or upgraded facilities that are comfortable, easy to navigate and part of an effortlessly connected journey for your travelers.

read more >

Exception Policies

London Heathrow Industrial Action - Bulletin 3
Date(s) of Impacted travel: 31 March 2023 through 06 April 2023
Applicable to tickets issued on or before: 03 April 2023
Affected Area(s) to/from/through the following:
  • London, Heathrow, UK (LHR)*

*Departing flights only
Read more >

Exception Policies

Upper Midwest Region - Bulletin 1
Date(s) of Impacted travel: 03 April 2023 through 06 April 2023
Applicable to tickets issued on or before: 02 April 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Sioux Falls, SD (FSD)
  • Williston, ND (XWA)
Read more >

Exception Policies

Central Rockies Winter Weather – Bulletin 1
Date(s) of Impacted travel: 03 April 2023 through 05 April 2023
Applicable to tickets issued on or before: 02 April 2023
Affected Area(s) to/from/through the following:
  • Casper, WY (CPR)
  • Cedar City, UT (CDC)
  • Jackson Hole, WY (JAC)
  • Moab, UT (CNY)
  • Saint George, UT (SGU)
  • Salt Lake City, UT (SLC)
Read more >

Exception Policies

London Heathrow Industrial Action – Bulletin 2
Date(s) of Impacted travel: 31 March 2023 through 04 April 2023
Applicable to tickets issued on or before: 31 March 2023
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)*

              *Departing flight only
Read more >

Exception Policies

Industrial Action in France - Bulletin 6
Date(s) of Impacted travel: 20 March 2023 through 02 April 2023
Applicable to tickets issued on or before: 29 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Industrial Action in France - Bulletin 5
Date(s) of Impacted travel: 20 March 2023 through 31 March 2023
Applicable to tickets issued on or before: 28 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

London Heathrow Industrial Action – Bulletin 1
Date(s) of Impacted travel: 31 March 2023 through 02 April 2023
Applicable to tickets issued on or before: 27 March 2023
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)*

             *Departing flights only
Read more >

Exception Policies

Industrial Action in France - Bulletin 4
Date(s) of Impacted travel: 20 March 2023 through 29 March 2023
Applicable to tickets issued on or before: 24 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Industrial Action in Germany- Bulletin 1
Date(s) of Impacted travel: 27 March 2023
Applicable to tickets issued on or before: 24 March 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
Read more >

Exception Policies

Industrial Action in France - Bulletin 3
Date(s) of Impacted travel: 20 March 2023 through 27 March 2023
Applicable to tickets issued on or before: 23 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: 20 March 2023 through 25 March 2023
Applicable to tickets issued on or before: 23 March 2023
Affected Area(s) to/from/through the following:
  • France, FR
Read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: 20 March 2023 through 23 March 2023
Applicable to tickets issued on or before: 17 March 2023
Affected Area(s) to/from/through the following:

France, FR
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2022)
97.3%
Delta Air Lines
96.3%
United
96.3%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2022)
69.9%
Delta Air Lines
66.8%
United
64.5%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2022)
5.40
Delta Air Lines
6.04
United
8.97
American

1Based on December 2022 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines.  2DOMESTIC MAINLINE PERFORMANCE: Based on October 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the December 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 1/18/2023

 
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