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EXCEPTION POLICIES

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Exception Policies

Northeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	18 January 2025
Affected Area(s) to/from/through the following:	Boston, MA (BOS) Newark, NJ (EWR) Philadelphia, PA (PHL) White Plains, NY (HPN) New York, NY (JFK) New York, NY (LGA)

Exception Policies

Washington D.C. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	19 January 2025
Applicable to tickets issued on or before:	17 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Washington D.C. - Dulles (IAD) Washington D.C. - Reagan (DCA)

Exception Policies

Southern California Wildfires - Bulletin 4

Date(s) of Impacted travel:	08 January 2025 through 20 January 2025
Applicable to tickets issued on or before:	15 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 3

Date(s) of Impacted travel:	08 January 2025 through 16 January 2025
Applicable to tickets issued on or before:	13 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 2

Date(s) of Impacted travel:	08 January 2025 through 12 January 2025
Applicable to tickets issued on or before:	10 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southern California Wildfires - Bulletin 1

Date(s) of Impacted travel:	08 January 2025 through 10 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Burbank, CA (BUR) Los Angeles, CA (LAX) Ontario, CA (ONT) Santa Ana/Orange County, CA (SNA)

Exception Policies

Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	10 January 2025 through 11 January 2025
Applicable to tickets issued on or before:	08 January 2025
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Atlanta, GA (ATL) Charlotte, NC (CLT) Charlottesville, VA (CHO) Chattanooga, TN (CHA) Columbia, SC (CAE) Fayetteville, NC (FAY) Greensboro, NC (GSO) Greenville, SC (GSP) Norfolk, VA (ORF) Raleigh, NC (RDU) Richmond, VA (RIC) Roanoke, VA (ROA)

Exception Policies

Central Southeast Winter Weather - Bulletin 1

Date(s) of Impacted travel:	09 January 2025
Applicable to tickets issued on or before:	07 January 2025
Affected Area(s) to/from/through the following:	Birmingham, AL (BHM) Dallas, TX (DAL) Dallas-Fort Worth, TX (DFW) Huntsville, AL (HSV) Knoxville, TN (TYS) Little Rock, AR (LIT) Memphis, TN (MEM) Nashville, TN (BNA) Shreveport, LA (SHV)

Exception Policies

Central U.S. Winter Weather - Bulletin 3

Date(s) of Impacted travel:	04 January 2025 through 07 January 2025
Applicable to tickets issued on or before:	06 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 2

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	04 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Bloomington, IL (BMI) Charleston, WV (CRW) Charlottesville, VA (CHO) Cincinnati, OH (CVG) Columbus, OH (CMH) Dayton, OH (DAY) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Omaha, NE (OMA) Philadelphia, PA (PHL) Roanoke, VA (ROA) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

Central U.S. Winter Weather - Bulletin 1

Date(s) of Impacted travel:	04 January 2025 through 06 January 2025
Applicable to tickets issued on or before:	03 January 2025
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Cincinnati, OH (CVG) Evansville, IN (EVV) Indianapolis, IN (IND) Kansas City, MO (MCI) Lexington, KY (LEX) Louisville, KY (SDF) Springfield, MO (SGF) St. Louis, MO (STL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) Wichita, KS (ICT)

Exception Policies

New Orleans Security Situation - Bulletin 1

Date(s) of Impacted travel:	01 January 2025 through 03 January 2025
Applicable to tickets issued on or before:	01 January 2025
Affected Area(s) to/from/through the following:	New Orlean, LA (MSY)

Exception Policies

Liberia International Airport Closure - Bulletin 1

Date(s) of Impacted travel:	18 November 2024 through 21 November 2024
Applicable to tickets issued on or before:	18 November 2024
Affected Area(s) to/from/through the following:	Liberia, CR (LIR)

Exception Policies

Tropical Depression Nineteen - Bulletin 1

Date(s) of Impacted travel:	14 November 2024 through 17 November 2024
Applicable to tickets issued on or before:	14 November 2024
Affected Area(s) to/from/through the following:	Belize City, BZ (BZE) San Pedro Sula, HN (SAP)

Policy Updates

eCredit Extension for Itineraries with a Qualifying Disruption between May 16 and Oct 27

As part of our work to ensure compliance with new DOT Passenger Protections, we are extending the validity of eCredits issued to customers who experienced a qualifying disruption to their itinerary between May 16 and Oct. 27, 2024.

Exception Policies

Tropical Storm Rafael - Bulletin 1

Date(s) of Impacted travel:	05 November 2024 through 07 November 2024
Applicable to tickets issued on or before:	05 November 2024
Affected Area(s) to/from/through the following:	Havana, CU (HAV) Key West, FL (EYW) Montego Bay, JM (MBJ)

Exception Policies

Typhoon Kong-Rey - Bulletin 1

Date(s) of Impacted travel:	30 October 2024 through 31 October 2024
Applicable to tickets issued on or before:	29 October 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Policy Updates

How Delta is complying with the new DOT refund rules

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.

Exception Policies

Israel Security Situation - Bulletin 10

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 10 - Update

Date(s) of Impacted travel:	07 October 2023 through 31 March 2025
Applicable to tickets issued on or before:	15 October 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Sarasota Infrastructure - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 24 October 2024
Applicable to tickets issued on or before:	13 October 2024
Affected Area(s) to/from/through the following:	Sarasota, FL (SRQ)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	10 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA) Orlando, FL (MCO)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 15 October 2024
Applicable to tickets issued on or before:	09 October 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Hurricane Milton - Florida - Bulletin 3

Date(s) of Impacted travel:	07 October 2024 through 10 October 2024
Applicable to tickets issued on or before:	08 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Miami, FL (MIA) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA) West Palm Beach, FL (PBI)

Exception Policies

Hurricane Milton - Florida - Bulletin 2

Date(s) of Impacted travel:	07 October 2024 through 10 October 2024
Applicable to tickets issued on or before:	07 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1

Date(s) of Impacted travel:	07 October 2024 through 09 October 2024
Applicable to tickets issued on or before:	06 October 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4

Date(s) of Impacted travel:	28 September 2024 through 31 October 2024
Applicable to tickets issued on or before:	02 October 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Typhoon Krathon - Bulletin 1

Date(s) of Impacted travel:	01 October 2024 through 03 October 2024
Applicable to tickets issued on or before:	30 September 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3

Date(s) of Impacted travel:	28 September 2024 through 15 October 2024
Applicable to tickets issued on or before:	30 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Asheville Flooding - Bulletin 2

Date(s) of Impacted travel:	28 September 2024 through 01 October 2024
Applicable to tickets issued on or before:	29 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Asheville Flooding - Bulletin 1

Date(s) of Impacted travel:	28 September 2024 through 30 September 2024
Applicable to tickets issued on or before:	28 September 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Tropical Storm Helene - Bulletin 4

Date(s) of Impacted travel:	25 September 2024 through 27 September 2024
Applicable to tickets issued on or before:	26 September 2024
Affected Area(s) to/from/through the following:	Albany, GA (ABY) Asheville, NC (AVL) Augusta, GA (AGS) Brunswick, GA (BQK) Cancun, MX (CUN) Charleston, SC (CHS) Charlotte, NC (CLT) Chattanooga, TN (CHA) Cincinnati, OH (CVG) Columbia, SC (CAE) Columbus, GA (CSG) Daytona Beach, FL (DAB) Dothan, AL (DHN) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Fort Walton Beach, FL (VPS) Gainesville, FL (GNV) Greensboro, NC (GSO) Greenville/Spartanburg, SC (GSP) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Key West, FL (EYW) Lexington, KY (LEX) Louisville, KY (SDF) Melbourne, FL (MLB) Miami, FL (MIA) Mobile, AL (MOB) Myrtle Beach, SC (MYR) Orlando, FL (MCO) Panama City, FL (ECP) Pensacola, FL (PNS) Sarasota, FL (SRQ) Savannah, GA (SAV) Tallahassee, FL (TLH) Tampa, FL (TPA) Tri-Cities, TN (TRI) Tulum, MX (TQO) Valdosta, GA (VLD) West Palm Beach, FL (PBI)

Exception Policies

Tropical Storm Helene - Atlanta - Bulletin 1

Date(s) of Impacted travel:	27 September 2024
Applicable to tickets issued on or before:	25 September 2024
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Tropical Storm Helene – Bulletin 3

Date(s) of Impacted travel:	25 September 2024 through 27 September 2024
Applicable to tickets issued on or before:	25 September 2024
Affected Area(s) to/from/through the following:	Albany, GA (ABY) Augusta, GA (AGS) Brunswick, GA (BQK) Cancun, MX (CUN) Columbia, SC (CAE) Columbus, GA (CSG) Daytona Beach, FL (DAB) Dothan, AL (DHN) Fort Myers, FL (RSW) Fort Walton Beach, FL (VPS) Gainesville, FL (GNV) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Key West, FL (EYW) Miami, FL (MIA) Mobile, AL (MOB) Orlando, FL (MCO) Panama City, FL (ECP) Pensacola, FL (PNS) Sarasota, FL (SRQ) Savannah, GA (SAV) Tallahassee, FL (TLH) Tampa, FL (TPA) Tulum, MX (TQO) Valdosta, GA (VLD)

Exception Policies

Tropical Storm Helene - Bulletin 2

Date(s) of Impacted travel:	25 September 2024 through 27 September 2024
Applicable to tickets issued on or before:	24 September 2024
Affected Area(s) to/from/through the following:	Cancun, MX (CUN) Daytona Beach, FL (DAB) Panama City, FL (ECP) Key West, FL (EYW) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Mobile, AL (MOB) Orlando, FL (MCO) Pensacola, FL (PNS) Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Tulum, MX (TQO) Valdosta, GA (VLD) Fort Walton Beach, FL (VPS)

Exception Policies

Tropical Storm Helene - Bulletin 1

Date(s) of Impacted travel:	25 September 2024 through 27 September 2024
Applicable to tickets issued on or before:	23 September 2024
Affected Area(s) to/from/through the following:	Cancun, MX (CUN) Daytona Beach, FL (DAB) Panama City, FL (ECP) Key West, FL (EYW) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Mobile, AL (MOB) Pensacola, FL (PNS) Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Valdosta, GA (VLD) Fort Walton BeaCNch, FL (VPS)

Exception Policies

Israel Security Situation - Bulletin 9

Date(s) of Impacted travel:	07 October 2023 through 31 December 2024
Applicable to tickets issued on or before:	19 September 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Typhoon Bebinca - Bulletin 1

Date(s) of Impacted travel:	14 September 2024 through 16 September 2024
Applicable to tickets issued on or before:	13 September 2024
Affected Area(s) to/from/through the following:	Shanghai, CN (PVG)

Exception Policies

Tropical Storm Francine - Bulletin 2

Date(s) of Impacted travel:	10 September 2024 through 13 September 2024
Applicable to tickets issued on or before:	11 September 2024
Affected Area(s) to/from/through the following:	Alexandria, LA (AEX) Baton Rouge, LA (BTR) Gulfport, MS (GPT) Jackson, MS (JAN) Lafayette, LA (LFT) Little Rock, AR (LIT) Mobile, AL (MOB) New Orleans, LA (MSY)

Exception Policies

Tropical Storm Francine - Bulletin 1

Date(s) of Impacted travel:	10 September 2024 through 11 September 2024
Applicable to tickets issued on or before:	09 September 2024
Affected Area(s) to/from/through the following:	Alexandria, LA (AEX) Baton Rouge, LA (BTR) Gulfport, MS (GPT) Jackson, MS (JAN) Lafayette, LA (LFT) Little Rock, AR (LIT) Mobile, AL (MOB) New Orleans, LA (MSY)

Exception Policies

Israel Security Situation - Bulletin 8

Date(s) of Impacted travel:	07 October 2023 through 31 October 2024
Applicable to tickets issued on or before:	21 August 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 7

Date(s) of Impacted travel:	07 October 2023 through 30 September 2024
Applicable to tickets issued on or before:	19 August 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

East Coast Severe Weather - Bulletin 1

Date(s) of Impacted travel:	18 August 2024 through 19 August 2024
Applicable to tickets issued on or before:	17 August 2024
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Harrisburg, PA (MDT) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Hurricane Ernesto- Bulletin 1

Date(s) of Impacted travel:	16 August 2024 through 17 August 2024
Applicable to tickets issued on or before:	14 August 2024
Affected Area(s) to/from/through the following:	Bermuda, BM (BDA)

Exception Policies

Typhoon Ampil - Bulletin 1

Date(s) of Impacted travel:	15 August 2024 through 16 August 2024
Applicable to tickets issued on or before:	13 August 2024
Affected Area(s) to/from/through the following:	Tokyo – Haneda, Japan (HND)

Exception Policies

Tropical Storm Ernesto - Bulletin 1

Date(s) of Impacted travel:	12 August 2024 through 15 August 2024
Applicable to tickets issued on or before:	12 August 2024
Affected Area(s) to/from/through the following:	Punta Cana, DO (PUJ) San Juan, PR (SJU) St. Maarten, SX (SXM) St. Thomas, VI (STT)

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1

Date(s) of Impacted travel:	07 August 2024 through 09 August 2024
Applicable to tickets issued on or before:	07 August 2024
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Boston, MA (BOS) Charlotte, NC (CLT) Charlottesville, VA (CHO) Harrisburg, PA (MDT) Hartford, CT (BDL) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Raleigh/Durham, NC (RDU) Richmond, VA (RIC) Roanoke, VA (ROA) Rochester, NY (ROC) Syracuse, NY (SYR) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Israel Security Situation - Bulletin 6

Date(s) of Impacted travel:	07 October 2023 through 06 September 2024
Applicable to tickets issued on or before:	05 August 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1

Date(s) of Impacted travel:	05 August 2024 through 07 August 2024
Applicable to tickets issued on or before:	05 August 2024
Affected Area(s) to/from/through the following:	Augusta, GA (AGS) Charleston, SC (CHS) Columbia, SC (CAE) Hilton Head, SC (HHH) Jacksonville, FL (JAX) Myrtle Beach, SC (MYR) Savannah, GA (SAV) Tallahassee, FL (TLH) Wilmington, NC (ILM)

Exception Policies

Tropical Depression Four - Bulletin 1

Date(s) of Impacted travel:	03 August 2024 through 05 August 2024
Applicable to tickets issued on or before:	03 August 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Valdosta, GA (VLD)

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