EXCEPTION POLICIES
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Exception Policies

Tropical Storm Nicholas – Houston Area - Bulletin 1
Date(s) of Impacted travel: September 14, 2021 through September 15, 2021
Applicable to tickets issued on or before: September 13, 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
read more >

Exception Policies

New Orleans Recovery – Bulletin 1
Date(s) of Impacted travel: September 02, 2021 through September 12, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
read more >

Exception Policies

Tropical Depression Ida – Northeast US - Bulletin 1
Date(s) of Impacted travel: September 02, 2021 through September 03, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 2
Date(s) of Impacted travel: August 29, 2021 through September 03, 2021
Applicable to tickets issued on or before: August 30, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 2
Date(s) of Impacted travel: August 06, 2021 through September 30, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 1
Date(s) of Impacted travel: August 29, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
read more >

Exception Policies

Reno Airport Operations – Bulletin 1
Date(s) of Impacted travel: August 23, 2021 through August 25, 2021
Applicable to tickets issued on or before: August 28, 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
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Exception Policies

Tropical Storm Henri – Northeast US - Bulletin 1
Date(s) of Impacted travel: August 22, 2021 through August 23, 2021
Applicable to tickets issued on or before: August 20, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tropical Storm Grace – Cancun – Bulletin 1
Date(s) of Impacted travel: August 18, 2021 through August 19, 2021
Applicable to tickets issued on or before: August 17, 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
read more >

Exception Policies

Tropical Storm Fred – U.S. Gulf Coast – Bulletin 1
Date(s) of Impacted travel: August 16, 2021 through August 17, 2021
Applicable to tickets issued on or before: August 15, 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
read more >

Exception Policies

Tropical Storm Grace – Dominican Republic – Bulletin 1
Date(s) of Impacted travel: August 16, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
  • Santiago, Dominican Republic (STI)
  • Santo Domingo, Dominican Republic (SDQ)
read more >

Exception Policies

Tropical Storm Grace – Leeward Islands and Puerto Rico – Bulletin 1
Date(s) of Impacted travel: August 15, 2021
Applicable to tickets issued on or before: August 14, 2021
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • St Croix, Virgin Islands (STX)
  • St Maarten, St Maarten (SXM)
  • St Thomas, Virgin Islands (STT)
read more >

Exception Policies

Tropical Depression Fred – Southwestern Florida – Bulletin 1
Date(s) of Impacted travel: August 14, 2021 through August 15, 2021
Applicable to tickets issued on or before: August 12, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 1
Date(s) of Impacted travel: August 06, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 06, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
read more >

Exception Policies

2021 Basic Economy (BE) Changeability– Bulletin 1

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Exception Policies

Typhoon In-fa - Bulletin 1
Date(s) of Impacted travel: July 23, 2021 through July 25, 2021
Applicable to tickets issued on or before: July 23, 2021
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 6
Date(s) of Impacted travel: April 05, 2021 through July 30, 2021
Applicable to tickets issued on or before: July 14, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Tropical Storm Elsa – Bulletin 1
Date(s) of Impacted travel: July 06, 2021 through July 07, 2021
Applicable to tickets issued on or before: July 04, 2021
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Key West, FL (EYW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
read more >

Exception Policies

Detroit Infrastructure - Bulletin 1
Date(s) of Impacted travel: June 26, 2021 through June 28, 2021
Applicable to tickets issued on or before: June 28, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
read more >

Exception Policies

Coronavirus Situation in Chile Bulletin 5
Date(s) of Impacted travel: April 05, 2021 through July 14, 2021
Applicable to tickets issued on or before: June 24, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 4
Date(s) of Impacted travel: April 05, 2021 through June 30, 2021
Applicable to tickets issued on or before: June 08, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 3
Date(s) of Impacted travel: April 05, 2021 through June 15, 2021
Applicable to tickets issued on or before: May 27, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Tel Aviv Civil Unrest - Bulletin 2
Date(s) of Impacted travel: May 11, 2021 through May 25, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL 
read more >

Exception Policies

Tel Aviv Civil Unrest – Bulletin 1
Date(s) of Impacted travel: May 11, 2021 through May 13, 2021
Applicable to tickets issued on or before: May 11, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, IL
read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 2
Date(s) of Impacted travel: April 05, 2021 through May 31, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Coronavirus Situation - Chile - Bulletin 1
Date(s) of Impacted travel: April 05, 2021 through May 04, 2021
Applicable to tickets issued on or before: April 02, 2021
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
read more >

Exception Policies

Coronavirus Situation – Change Fees – Bulletin 11

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Exception Policies

Colorado Winter Weather – Bulletin 2
Date(s) of Impacted travel: March 12, 2021 through March 17, 2021
Applicable to tickets issued on or before: March 15, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
read more >

Exception Policies

Colorado Winter Weather – Bulletin 1
Date(s) of Impacted travel: March 12, 2021 through March 15, 2021
Applicable to tickets issued on or before: March 11, 2021
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
read more >

Exception Policies

Civil Unrest in Senegal – Bulletin 1
Date(s) of Impacted travel: March 05, 2021 through March 08, 2021
Applicable to tickets issued on or before: March 05, 2021
Affected Area(s) to/from/through the following:
  • Dakar, Senegal (DSS)
read more >

Exception Policies

Texas Winter Weather – Bulletin 3
Date(s) of Impacted travel: February 15, 2021 through February 19, 2021
Applicable to tickets issued on or before: February 17, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: February 18, 2021 through February 20, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
read more >

Exception Policies

Texas Winter Weather – Bulletin 2
Date(s) of Impacted travel: February 15, 2021 through February 17, 2021
Applicable to tickets issued on or before: February 16, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
read more >

Exception Policies

Texas Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 15, 2021 through February 16, 2021
Applicable to tickets issued on or before: February 15, 2021
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas/Ft. Worth, TX (DFW)
  • Dallas-Love, TX (DAL)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • San Antonio, TX (SAT)
read more >

Exception Policies

Northeast Winter Weather – Bulletin 1
Date(s) of Impacted travel: February 13, 2021 through February 14, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Harrisburg, PA (MDT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
read more >

Exception Policies

Southern and Central Plains Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 14, 2021 through February 15, 2021
Applicable to tickets issued on or before: February 13, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Dallas/Ft. Worth, TX (DFW)
  • Fayetteville, AR (XNA)
  • Houston-George Bush Intercontinental, TX (IAH)
  • Houston-Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Oklahoma City, OK (OKC)
  • San Antonino, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Pacific Northwest Winter Weather – Bulletin 1
Date(s) of Impacted travel: February 12, 2021 through February 13, 2021
Applicable to tickets issued on or before: February 11, 2021
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
read more >

Exception Policies

Mid-Atlantic Winter Weather – Bulletin 1
Date(s) of Impacted travel: February 11, 2021 through February 12, 2021
Applicable to tickets issued on or before: February 10, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
read more >

Exception Policies

Eastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: February 07, 2021
Applicable to tickets issued on or before: February 06, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 31, 2021 through February 02, 2021
Applicable to tickets issued on or before: January 30, 2021
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • State College, PA (SCE)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
read more >

Exception Policies

Coronavirus Testing Requirements - Bulletin 2
Date(s) of Impacted travel: January 12, 2021 through February 16, 2021
Applicable to tickets issued on or before: January 25, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 25, 2021 through January 26, 2021
Applicable to tickets issued on or before: January 24, 2021
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
read more >

Exception Policies

Coronavirus Testing Requirements – Bulletin 1
Date(s) of Impacted travel: January 12, 2021 through February 09, 2021
Applicable to tickets issued on or before: January 12, 2021
Affected Area(s) to/from/through the following:
  • All International Destinations to the United States
read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 16, 2020 through December 17, 2020
Applicable to tickets issued on or before: December 15, 2020
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – LaGuardia, NY (LGA)
  • New York – Kennedy, NY (JFK)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington DC – Dulles (IAD)
  • Washington DC – Reagan (DCA)
read more >

Exception Policies

Coronavirus Situation – Change Fees – Bulletin 10

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Exception Policies

San Pedro Sula Infrastructure – Bulletin 2
Date(s) of Impacted travel: November 05, 2020 through November 25, 2020
Applicable to tickets issued on or before: November 10, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
read more >

Exception Policies

Tropical Storm Eta - South Florida - Bulletin 1
Date(s) of Impacted travel: November 08, 2020 through November 09, 2020
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL)
  • Fort Meyers, FL (RSW)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

San Pedro Sula Infrastructure – Bulletin 1
Date(s) of Impacted travel: November 05, 2020 through November 12, 2020
Applicable to tickets issued on or before: November 05, 2020
Affected Area(s) to/from/through the following:
  • San Pedro Sula, Honduras (SAP)
read more >

Exception Policies

Lagos Operations – Bulletin 1
Date(s) of Impacted travel: October 28, 2020
Applicable to tickets issued on or before: October 28, 2020
Affected Area(s) to/from/through the following:
  • Lagos, Nigeria (LOS)
read more >

Exception Policies

Hurricane Zeta - U.S. Gulf Coast - Bulletin 2
Date(s) of Impacted travel: October 28, 2020 through October 29, 2020
Applicable to tickets issued on or before: October 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on December 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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