EXCEPTION POLICIES
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DELTA RANKED NO. 1 IN THE ANNUAL BTN AIRLINE SURVEY FOR THE 12TH YEAR IN A ROW
In recognizing Delta ahead of its peers, corporate travel professionals cited the airline’s response to evolving customer needs and an unwavering commitment to consistent communication.
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Exception Policies

Date(s) of Impacted travel: December 03, 2022 through December 05, 2022
Applicable to tickets issued on or before: December 03, 2022
Affected Area(s) to/from/through the following:
  • All flights from or to a French Airport 
read more >

Exception Policies

Date(s) of Impacted travel: November 17, 2022 through November 18, 2022
Applicable to tickets issued on or before: November 17, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
read more >

News

Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 12th year in a row, citing the airline’s response to evolving customer needs as well as their unwavering commitment to consistently communicate with their travelers. Delta led in nearly every category, increasing its overall score comparative to 2019.

read more >

Exception Policies

Date(s) of Impacted travel: November 10, 2022 through November 11, 2022
Applicable to tickets issued on or before: November 09, 2022
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
  • Winnipeg, CA (YWG)
read more >

Exception Policies

Date(s) of Impacted travel: November 08, 2022 through November 13, 2022
Applicable to tickets issued on or before: November 09, 2022
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Georgetown, Bahamas (GGT)
  • Jacksonville, FL (JAX)
  • Marsh Harbour, Bahamas (MHH)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Nassau, Bahamas (NAS)
  • North Eleuthera, Bahamas (ELH)
  • Orlando, FL (MCO)
  • Providenciales, Turks and Caicos (PLS)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: November 08, 2022 through November 13, 2022
Applicable to tickets issued on or before: November 08, 2022
Affected Area(s) to/from/through the following:
  • Daytona Beach, Florida (DAB)
  • Fort Lauderdale, Florida (FLL)
  • Gainesville, Florida (GNV)
  • Georgetown, Bahamas (GGT)
  • Jacksonville, Florida (JAX)
  • Marsh Harbour, Bahamas (MHH)
  • Melbourne, Florida (MLB)
  • Miami, Florida (MIA)
  • Nassau, Bahamas (NAS)
  • North Eleuthera, Bahamas (ELH)
  • Orlando, Florida (MCO)
  • Providenciales, Turks Caicos (PLS)
  • Savannah, Georgia (SAV)
  • Tallahassee, Florida (TLH)
  • West Palm Beach, Florida (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: November 05, 2022
Applicable to tickets issued on or before: November 04, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: November 01, 2022 through November 04, 2022
Applicable to tickets issued on or before: November 01, 2022
Affected Area(s) to/from/through the following:
  • Sao Paulo, Brazil (GRU)
read more >

Exception Policies

Date(s) of Impacted travel: November 02, 2022 through November 04, 2022
Applicable to tickets issued on or before: November 01, 2022
Affected Area(s) to/from/through the following:
  • Belize City, Belize (BZE)
  • Guatemala City, Guatemala (GUA)
  • San Salvador, El Salvador (SAL)
  • San Pedro Sula, Honduras (SAP)
read more >

Exception Policies

Date(s) of Impacted travel: September 30, 2022 through October 08, 2022
Applicable to tickets issued on or before: September 30, 2022
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
read more >

Exception Policies

Date(s) of Impacted travel: September 25, 2022 through October 03, 2022
Applicable to tickets issued on or before: September 29, 2022
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savanah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: September 30, 2022 through October 03, 2022
Applicable to tickets issued on or before: September 29, 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Augusta, GA (AGS)
  • Charleston, SC (CHS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville Spartanburg, SC (GSP)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Raleigh Durham, NC (RDU)
  • Wilmington, NC (ILM)
read more >

Exception Policies

Date(s) of Impacted travel: September 25, 2022 through September 30, 2022
Applicable to tickets issued on or before: September 27, 2022
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Fort Walton Beach, FL (VPS)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
  • Sarasota, FL (SRQ)
  • Savanah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: September 25, 2022 through September 30, 2022
Applicable to tickets issued on or before: September 25, 2022
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Panama City, FL (ECP)
  • Key West, FL (EYW)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Orlando, FL (MCO)
  • Miami, FL (MIA)
  • Melbourne, FL (MLB)
  • West Palm Beach, FL (PBI)
  • Pensacola, FL (PNS)
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Fort Walton Beach, FL (VPS)
read more >

Exception Policies

Date(s) of Impacted travel: September 23, 2022 through September 25, 2022
Applicable to tickets issued on or before: September 23, 2022
Affected Area(s) to/from/through the following:
  • Accra, GH (ACC)
  • Dakar, SN (DSS)
  • Lagos, NG (LOS)
read more >

Exception Policies

Date(s) of Impacted travel: September 26, 2022 through September 27, 2022
Applicable to tickets issued on or before: September 23, 2022
Affected Area(s) to/from/through the following:
  • Grand Cayman, KY (GCM)
read more >

Exception Policies

Date(s) of Impacted travel: September 22, 2022 through September 23, 2022
Applicable to tickets issued on or before: September 21, 2022
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
read more >

Exception Policies

Date(s) of Impacted travel: September 17, 2022 through September 20, 2022
Applicable to tickets issued on or before: September 17, 2022
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • North Eleuthera, BS (ELH)
  • Nassau, BS (NAS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • Turks and Caicos Islands, TC (PLS)
read more >

Exception Policies

Date(s) of Impacted travel: September 17, 2022 through September 18, 2022
Applicable to tickets issued on or before: September 16, 2022
Affected Area(s) to/from/through the following:
  • Nassau, BS (NAS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • Turks and Caicos Islands, TC (PLS)
read more >

Exception Policies

Date(s) of Impacted travel: September 17, 2022
Applicable to tickets issued on or before: September 15, 2022
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
  • ST Croix, Virgin Islands (STX)
  • ST Maarten, ST Maarten (SXM)
  • ST Thomas, Virgin Islands (STT)
read more >

Exception Policies

Date(s) of Impacted travel: September 16, 2022
Applicable to tickets issued on or before: September 14, 2022
Affected Area(s) to/from/through the following:
  • All flights from or to a French Airport
read more >

Exception Policies

Date(s) of Impacted travel: September 13, 2022 through September 14, 2022
Applicable to tickets issued on or before: September 12, 2022
Affected Area(s) to/from/through the following:
  • Shanghai – China (PVG)
read more >

Exception Policies

Date(s) of Impacted travel: September 07, 2022
Applicable to tickets issued on or before: September 06, 2022
Affected Area(s) to/from/through the following:
  • Los Cabos/San Jose del Cabo, Mexico (SJD) 
read more >

Exception Policies

Date(s) of Impacted travel: September 08, 2022
Applicable to tickets issued on or before: September 06, 2022
Affected Area(s) to/from/through the following:
  • Bermuda BM – (BDA)
read more >

Exception Policies

Date(s) of Impacted travel: August 22, 2022
Applicable to tickets issued on or before: August 21, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through August 20, 2022
Applicable to tickets issued on or before: August 05, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through August 06, 2022
Applicable to tickets issued on or before: July 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

News

Due to operating constraints announced at London Heathrow, customers’ travel experience may be impacted, so we've gathered some resources to help.

read more >

Exception Policies

Date(s) of Impacted travel: July 25, 2022 through August 10, 2022
Applicable to tickets issued on or before: July 22, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 30, 2022
Applicable to tickets issued on or before: July 21, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: July 12, 2022
Applicable to tickets issued on or before: July 11, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 23, 2022
Applicable to tickets issued on or before: July 08, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Policy Updates

Delta is providing additional flexibility for our Travel Agency partners with an Irregular Operations Rebooking Policy, to assist customers with reaccommodation options when an irregular operations event occurs. This policy is effective for travel on/after July 1, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 10, 2022
Applicable to tickets issued on or before: May 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 29, 2022 through July 06, 2022
Applicable to tickets issued on or before: June 29, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Date(s) of Impacted travel: July 01, 2022 through July 04, 2022
Applicable to tickets issued on or before: June 28, 2022
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
read more >

News

As business travel ramps up, we’re ready and excited to deliver the service we’re known for and support your travelers every step of the way. That's why we've created more flexibility to make it easier than ever for your travelers to book and adjust their reservations on the go.   

read more >

Exception Policies

Date(s) of Impacted travel: June 27, 2022
Applicable to tickets issued on or before: June 26, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 03, 2022
Applicable to tickets issued on or before: June 24, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 22, 2022
Applicable to tickets issued on or before: June 21, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Date(s) of Impacted travel: June 21, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 09, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022
Applicable to tickets issued on or before: June 15, 2022
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
read more >

Exception Policies

Date(s) of Impacted travel: June 16, 2022
Applicable to tickets issued on or before: June 14, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
read more >

News

Delta is prepared to welcome international travelers to the United States this summer following the lifting of pre-entry testing requirements by the U.S. government.

read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 17, 2022
Applicable to tickets issued on or before: June 10, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 08, 2022 through June 09, 2022
Applicable to tickets issued on or before: June 07, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
read more >

Exception Policies

Date(s) of Impacted travel: June 03, 2022 through June 04, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 10, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - September 2022)
97.1%
Delta Air Lines
95.9%
United
95.7%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - September 2022)
69.9%
Delta Air Lines
66.7%
United
64.5%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - July 2022)
6.07
Delta Air Lines
6.36
United
9.41
American

 1Based on September 2022 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on July 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the September 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 10/11/2022

 
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