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Exception Policies

Northeast Severe Weather - Bulletin 1
Date(s) of Impacted travel: July 01, 2025 through July 01, 2025
Applicable to tickets issued on or before: June 30, 2025
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

France Fueler Industrial Action - Bulletin 1
Date(s) of Impacted travel: June 22, 2025
Applicable to tickets issued on or before: June 20, 2025
Affected Area(s) to/from/through the following:
  • Paris, France (CDG)
read more >

Exception Policies

Middle East Unrest - Bulletin 3
Date(s) of Impacted travel: June 12, 2025 through August 31, 2025
Applicable to tickets issued on or before: June 16, 2025
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Middle East Unrest - Bulletin 2
Date(s) of Impacted travel: June 12, 2025 through August 31, 2025
Applicable to tickets issued on or before: June 13, 2025
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Middle East Unrest - Bulletin 1
Date(s) of Impacted travel: June 12, 2025 through June 30, 2025
Applicable to tickets issued on or before: June 12, 2025
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

DCA AIRSPACE CLOSURE FLEXIBILITY - BULLETIN 1
Date(s) of Impacted travel: June 14, 2025 through June 14, 2025
Applicable to tickets issued on or before: June 07, 2025
Affected Area(s) to/from/through the following:
  • Washington D.C. - Reagan (DCA)
read more >

Exception Policies

Newark Flexibility - Bulletin 2
Date(s) of Impacted travel: May 17, 2025 through June 15, 2025
Applicable to tickets issued on or before: May 19, 2025
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
read more >

Exception Policies

Newark Flexibility - Bulletin 1
Date(s) of Impacted travel: May 17, 2025 through June 15, 2025
Applicable to tickets issued on or before: May 17, 2025
Affected Area(s) to/from/through the following:
  • Newark, New Jersey (EWR)
read more >

Exception Policies

Spain and Portugal Power Outage - Bulletin 1
Date(s) of Impacted travel: April 28, 2025 through April 29, 2025
Applicable to tickets issued on or before: April 28, 2025
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
  • Lisbon, PT (LIS)
  • Madrid, ES (MAD)
  • Porto, PT (OPO)
read more >

News

Agency Requirement to Acknowledge Customer Schedule Change Acceptance

Agencies are now responsible for entering a new OSI message in the PNR following a schedule change. This OSI message will confirm customer acceptance of the changes made and help to avoid unnecessary cancellation and refund should the customer's plans change and they no show one of their flights.

read more >

Exception Policies

Central Plains and Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 18, 2025 through February 19, 2025
Applicable to tickets issued on or before: February 17, 2025
Affected Area(s) to/from/through the following:
  • Charlotte, NC (CLT)
  • Fayetteville, AR (XNA)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Oklahoma, OK (OKC)
  • Raleigh Durham, NC (RDU)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Toronto Airport Closure - Bulletin 1
Date(s) of Impacted travel: February 17, 2025 through February 20, 2025
Applicable to tickets issued on or before: February 17, 2025
Affected Area(s) to/from/through the following:
  • Toronto, Canada (YYZ)
read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 15, 2025 through February 16, 2025
Applicable to tickets issued on or before: February 14, 2025
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Montreal, QC, CA (YUL)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Providence, RI (PVD)
  • Portland, ME (PWM)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worcester, MA (ORH)
read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 12, 2025 through February 15, 2025
Applicable to tickets issued on or before: February 13, 2025
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 12, 2025 through February 13, 2025
Applicable to tickets issued on or before: February 12, 2025
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago - Midway, IL (MDW)
  • Chicago - O'Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA) 
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL) 
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Toronto, ON, Canada (YYZ)
  • Traverse City, MI (TVC) 
read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 11, 2025 through February 12, 2025
Applicable to tickets issued on or before: February 10, 2025
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Evansville, IN (EVV) 
  • Greensboro, NC (GSO) 
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Norfolk, VA (ORF) 
  • Philadelphia, PA (PHL) 
  • Richmond, VA (RIC) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
read more >

Exception Policies

Northeast U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 08, 2025 through February 09, 2025
Applicable to tickets issued on or before: February 07, 2025
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE) 
  • Baltimore, MD (BWI) 
  • Boston, MA (BOS) 
  • Hartford, CT (BDL) 
  • Harrisburg, PA (MDT) 
  • Newark, NJ (EWR) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Philadelphia, PA (PHL) 
  • Providence, RI (PVD) 
  • Portland, ME (PWM) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN) 
read more >

Exception Policies

Central/Eastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 05, 2025 through February 06, 2025
Applicable to tickets issued on or before: February 04, 2025
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Chicago O’Hare, IL (ORD)
  • Chicago Midway, IL (MDW)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Fort Wane, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI) 
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Washington D.C. Airport Closure - Bulletin 1
Date(s) of Impacted travel: January 30, 2025 through January 30, 2025
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • Baltimore, MD (BWI)
read more >

Exception Policies

Storm Eowyn Ireland/Northern Ireland - Bulletin 1
Date(s) of Impacted travel: January 23, 2025 through January 24, 2025
Applicable to tickets issued on or before: January 23, 2025
Affected Area(s) to/from/through the following:
  • Belfast City Airport, GB (BHD)
  • Cork, IE (ORK)
  • Dublin, IE (DUB)
read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 3
Date(s) of Impacted travel: January 20, 2025 through January 24, 2025
Applicable to tickets issued on or before: January 22, 2025
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX)
  • Augusta, Georgia (AGS)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Birmingham, Alabama (BHM)
  • Brunswick, Georgia (BQK)
  • Charleston, South Carolina (CHS)
  • Columbia, South Carolina (CAE)
  • Columbus, Georgia (CSG)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Dothan, Alabama (DHN)
  • Fayetteville, North Carolina (FAY)
  • Fort Walton Beach, Florida (VPS)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL) 
  • Houston Hobby, Houston, Texas (HOU)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Jackson, Mississippi (JAN)
  • Jacksonville, North Carolina (OAJ)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Mobile, Alabama (MOB)
  • Monroe, Louisiana (MLU)
  • Montgomery, Alabama (MGM)
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY)
  • Panama City, Florida (ECP)
  • Pensacola, Florida (PNS)
  • Raleigh Durham, North Carolina (RDU)
  • San Antonio, Texas (SAT)
  • Savannah, Georgia (SAV)
  • Shreveport, Louisiana (SHV)
  • Tallahassee, Florida (TLH)
  • Valdosta, Georgia (VLD)
  • Wilmington, North Carolina (ILM)
read more >

Exception Policies

Atlanta Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 20, 2025 through January 22, 2025
Applicable to tickets issued on or before: January 21, 2025
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 20, 2025 through January 22, 2025
Applicable to tickets issued on or before: January 20, 2025
Affected Area(s) to/from/through the following:
  • Albany, Georgia (ABY)
  • Alexandria, Louisiana (AEX) 
  • Augusta, Georgia (AGS) 
  • Austin, Texas (AUS) 
  • Baton Rouge, Louisiana (BTR) 
  • Birmingham, Alabama (BHM) 
  • Brunswick, Georgia (BQK) 
  • Charleston, South Carolina (CHS) 
  • Columbia, South Carolina (CAE) 
  • Columbus, Georgia (CSG) 
  • Dallas Fort Worth, Texas (DFW) 
  • Dallas Love Field, Texas (DAL) 
  • Dothan, Alabama (DHN) 
  • Fayetteville, North Carolina (FAY) 
  • Fort Walton Beach, Florida (VPS) 
  • Gulfport, Mississippi (GPT) 
  • Harlingen, Texas (HRL)
  • Houston Hobby, Houston, Texas (HOU) 
  • Houston Intercontinental, Houston, Texas (IAH) 
  • Jackson, Mississippi (JAN) 
  • Jacksonville, North Carolina (OAJ) 
  • Lafayette, Louisiana (LFT) 
  • McAllen, Texas (MFE) 
  • Mobile, Alabama (MOB) 
  • Monroe, Louisiana (MLU) 
  • Montgomery, Alabama (MGM) 
  • Myrtle Beach, South Carolina (MYR)
  • New Orleans, Louisiana (MSY) 
  • Panama City, Florida (ECP) 
  • Pensacola, Florida (PNS) 
  • Raleigh Durham, North Carolina (RDU) 
  • San Antonio, Texas (SAT) 
  • Savannah, Georgia (SAV) 
  • Shreveport, Louisiana (SHV) 
  • Tallahassee, Florida (TLH) 
  • Valdosta, Georgia (VLD) 
  • Wilmington, North Carolina (ILM) 
read more >

Exception Policies

Atlanta Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 20, 2025 through January 21, 2025
Applicable to tickets issued on or before: January 19, 2025
Affected Area(s) to/from/through the following:

Atlanta, GA (ATL)
read more >

Exception Policies

Gulf Coast Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 20, 2025 through January 21, 2025
Applicable to tickets issued on or before: January 19, 2025
Affected Area(s) to/from/through the following:
  • Alexandria, Louisiana (AEX)
  • Austin, Texas (AUS)
  • Baton Rouge, Louisiana (BTR)
  • Dallas Fort Worth, Texas (DFW)
  • Dallas Love Field, Texas (DAL)
  • Gulfport, Mississippi (GPT)
  • Harlingen, Texas (HRL)
  • Houston Intercontinental, Houston, Texas (IAH)
  • Houston Hobby, Houston, Texas (HOU)
  • Jackson, Mississippi (JAN)
  • Lafayette, Louisiana (LFT)
  • McAllen, Texas (MFE)
  • Monroe, Louisiana (MLU)
  • New Orleans, Louisiana (MSY)
  • San Antonio, Texas (SAT)
  • Shreveport, Louisiana (SHV)
read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 19, 2025 through January 20, 2025
Applicable to tickets issued on or before: January 18, 2025
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
  • New York, NY (JFK)
  • New York, NY (LGA) 
read more >

Exception Policies

Washington D.C. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 19, 2025
Applicable to tickets issued on or before: January 17, 2025
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
read more >

Exception Policies

Southern California Wildfires - Bulletin 4
Date(s) of Impacted travel: January 08, 2025 through January 20, 2025
Applicable to tickets issued on or before: January 15, 2025
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
read more >

Exception Policies

Southern California Wildfires - Bulletin 3
Date(s) of Impacted travel: January 08, 2025 through January 16, 2025
Applicable to tickets issued on or before: January 13, 2025
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR) 
  • Los Angeles, CA (LAX) 
  • Ontario, CA (ONT) 
  • Santa Ana/Orange County, CA (SNA)
read more >

Exception Policies

Southern California Wildfires - Bulletin 2
Date(s) of Impacted travel: January 08, 2025 through January 12, 2025
Applicable to tickets issued on or before: January 10, 2025
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
read more >

Exception Policies

Southern California Wildfires - Bulletin 1
Date(s) of Impacted travel: January 08, 2025 through January 10, 2025
Applicable to tickets issued on or before: January 08, 2025
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana/Orange County, CA (SNA)
read more >

Exception Policies

Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 10, 2025 through January 11, 2025
Applicable to tickets issued on or before: January 08, 2025
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Charlotte, NC (CLT)
  • Charlottesville, VA (CHO)
  • Chattanooga, TN (CHA)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Norfolk, VA (ORF)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Roanoke, VA (ROA)
read more >

Exception Policies

Central Southeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 09, 2025
Applicable to tickets issued on or before: January 07, 2025
Affected Area(s) to/from/through the following:
  • Birmingham, AL (BHM)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Shreveport, LA (SHV) 
read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 3
Date(s) of Impacted travel: January 04, 2025 through January 07, 2025
Applicable to tickets issued on or before: January 06, 2025
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI) 
  • Charleston, WV (CRW) 
  • Charlottesville, VA (CHO) 
  • Cincinnati, OH (CVG) 
  • Columbus, OH (CMH) 
  • Dayton, OH (DAY) 
  • Evansville, IN (EVV) 
  • Indianapolis, IN (IND) 
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX) 
  • Louisville, KY (SDF) 
  • Omaha, NE (OMA) 
  • Philadelphia, PA (PHL) 
  • Roanoke, VA (ROA) 
  • Springfield, MO (SGF) 
  • St. Louis, MO (STL) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • Wichita, KS (ICT) 
read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 04, 2025 through January 06, 2025
Applicable to tickets issued on or before: January 04, 2025
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Bloomington, IL (BMI)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Omaha, NE (OMA)
  • Philadelphia, PA (PHL)
  • Roanoke, VA (ROA)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 04, 2025 through January 06, 2025
Applicable to tickets issued on or before: January 03, 2025
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Cincinnati, OH (CVG)
  • Evansville, IN (EVV)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • Wichita, KS (ICT)
read more >

Exception Policies

New Orleans Security Situation - Bulletin 1
Date(s) of Impacted travel: January 01, 2025 through January 03, 2025
Applicable to tickets issued on or before: January 01, 2025
Affected Area(s) to/from/through the following:
  • New Orlean, LA (MSY)
read more >

Exception Policies

Liberia International Airport Closure - Bulletin 1
Date(s) of Impacted travel: November 18, 2024 through November 21, 2024
Applicable to tickets issued on or before: November 18, 2024
Affected Area(s) to/from/through the following:
  • Liberia, CR (LIR)
read more >

Exception Policies

Tropical Depression Nineteen - Bulletin 1
Date(s) of Impacted travel: November 14, 2024 through November 17, 2024
Applicable to tickets issued on or before: November 14, 2024
Affected Area(s) to/from/through the following:
  • Belize City, BZ (BZE)
  • San Pedro Sula, HN (SAP)
read more >

Exception Policies

Tropical Storm Rafael - Bulletin 1
Date(s) of Impacted travel: November 05, 2024 through November 07, 2024
Applicable to tickets issued on or before: November 05, 2024
Affected Area(s) to/from/through the following:
  • Havana, CU (HAV)
  • Key West, FL (EYW)
  • Montego Bay, JM (MBJ)
read more >

Exception Policies

Typhoon Kong-Rey - Bulletin 1
Date(s) of Impacted travel: October 30, 2024 through October 31, 2024
Applicable to tickets issued on or before: October 29, 2024
Affected Area(s) to/from/through the following:
  • Taipei, Taiwan (TPE)
read more >

Policy Updates

How Delta is complying with the new DOT refund rules

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.

read more >

Exception Policies

Israel Security Situation - Bulletin 10
Date(s) of Impacted travel: October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before: October 15, 2024
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
read more >

Exception Policies

Israel Security Situation - Bulletin 10 - Update
Date(s) of Impacted travel: October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before: October 15, 2024
Affected Area(s) to/from/through the following:

Tel Aviv, Israel (TLV)
read more >

Exception Policies

Sarasota Infrastructure - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 24, 2024
Applicable to tickets issued on or before: October 13, 2024
Affected Area(s) to/from/through the following:
  • Sarasota, FL (SRQ)
read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2
Date(s) of Impacted travel: October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before: October 10, 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • Orlando, FL (MCO)
read more >

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before: October 09, 2024
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
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Exception Policies

Hurricane Milton - Florida - Bulletin 3
Date(s) of Impacted travel: October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before: October 08, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

Hurricane Milton - Florida - Bulletin 2
Date(s) of Impacted travel: October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before: October 07, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
read more >

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1
Date(s) of Impacted travel: October 07, 2024 through October 09, 2024
Applicable to tickets issued on or before: October 06, 2024
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Orlando, FL (MCO)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2023)
98.3%
Delta Air Lines
98.2%
United
98.9%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2023)
71.6%
Delta Air Lines
64.5%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2023)
5.24
Delta Air Lines
7.87
United
8.59
American

 1Based on January - December 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January - October 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2/14/2024

 
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