EXCEPTION POLICIES
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Exception Policies

U.S. East Coast Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 28, 2022 through January 29, 2022
Applicable to tickets issued on or before: January 26, 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Asheville, NC (AVL)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Charleston, SC (CHS)
  • Charleston, WV (CRW)
  • Charlotte, NC (CLT)
  • Charlottesville, WV (CHO)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Hartford, CT (BDL)
  • Myrtle Beach, SC (MYR)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVR)
  • Raleigh/Durham, NC (RDU)
  • Richmond, VA (RIC)
  • Tri-Cities, TN (TRI)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Southeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 21, 2022 through January 22, 2022
Applicable to tickets issued on or before: January 18, 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Raleigh, NC (RDU)
  • Richmond, VA (RIC)
  • Norfolk, VA (ORF)
read more >

Exception Policies

Northeast Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 16, 2022 through January 17, 2022
Applicable to tickets issued on or before: January 14, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Roanoke, VA (ROA)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Southeast Winter Weather – Bulletin 2
Date(s) of Impacted travel: January 16, 2022 through January 17, 2022
Applicable to tickets issued on or before: January 14, 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Raleigh, NC (RDU)
  • Tri-Cities, TN (TRI)
read more >

Exception Policies

Minneapolis/St. Paul Weather – Bulletin 1
Date(s) of Impacted travel: January 14, 2022
Applicable to tickets issued on or before: January 13, 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
read more >

Exception Policies

Southeast Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 16, 2022 through January 17, 2022
Applicable to tickets issued on or before: January 13, 2022
Affected Area(s) to/from/through the following:
  • Asheville, NC (AVL)
  • Atlanta, GA (ATL)
  • Augusta, GA (AGS)
  • Charlotte, NC (CLT)
  • Columbia, SC (CAE)
  • Fayetteville, NC (FAY)
  • Greensboro, NC (GSO)
  • Greenville, SC (GSP)
  • Knoxville, TN (TYS)
  • Little Rock, AR (LIT)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 2
Date(s) of Impacted travel: January 06, 2022 through January 10, 2022
Applicable to tickets issued on or before: January 07, 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Northeastern U.S. Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 06, 2022 through January 08, 2022
Applicable to tickets issued on or before: January 04, 2022
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlottesville, VA (CHO)
  • Charleston, WV (CRW)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Minneapolis/St. Paul Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 04, 2022 through January 05, 2022
Applicable to tickets issued on or before: January 03, 2022
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
read more >

Exception Policies

Mid-Atlantic Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 03, 2022
Applicable to tickets issued on or before: January 02, 2022
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
read more >

Exception Policies

Detroit Winter Weather – Bulletin 2
Date(s) of Impacted travel: January 01, 2022 through January 02, 2022
Applicable to tickets issued on or before: December 31, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
read more >

Exception Policies

Midwest Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 01, 2022 through January 02, 2022
Applicable to tickets issued on or before: December 31, 2021
Affected Area(s) to/from/through the following:
  • Bloomington-Normal, IL (BMI)
  • Des Moines, IA (DSM)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • South Bend, IN (SBN)
  • St Louis, MO (STL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Chicago Winter Weather – Bulletin 2
Date(s) of Impacted travel: January 01, 2022 through January 02, 2022
Applicable to tickets issued on or before: December 31, 2021
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
read more >

Exception Policies

Rocky Mountain Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 31, 2021
Applicable to tickets issued on or before: December 30, 2021
Affected Area(s) to/from/through the following:
  • Albuquerque, NM (ABQ)
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
  • Montrose, CO (MJT)
  • Steamboat Springs / Hayden, CO (HDN)
  • Vail / Eagle, CO (EGE)
read more >

Exception Policies

Chicago Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 01, 2022
Applicable to tickets issued on or before: December 30, 2021
Affected Area(s) to/from/through the following:
  • Chicago-O'Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
read more >

Exception Policies

Seattle Winter Weather – Bulletin 3
Date(s) of Impacted travel: December 25, 2021 through January 03, 2022
Applicable to tickets issued on or before: December 29, 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
read more >

Exception Policies

Detroit Winter Weather – Bulletin 1
Date(s) of Impacted travel: January 01, 2022
Applicable to tickets issued on or before: December 29, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
read more >

Exception Policies

Salt Lake City Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 30, 2021 through January 03, 2022
Applicable to tickets issued on or before: December 29, 2021
Affected Area(s) to/from/through the following:

Salt Lake Cit, UT (SLC)
read more >

Exception Policies

Seattle Winter Weather – Bulletin 2
Date(s) of Impacted travel: December 25, 2021 through December 31, 2021
Applicable to tickets issued on or before: December 27, 2021
Affected Area(s) to/from/through the following:
  • Seattle, Washington (SEA)
read more >

Exception Policies

Winter Weather in Salt Lake City - Bulletin 1
Date(s) of Impacted travel: December 26, 2021
Applicable to tickets issued on or before: December 23, 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
read more >

Exception Policies

Seattle Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 25, 2021 through December 26, 2021
Applicable to tickets issued on or before: December 23, 2021
Affected Area(s) to/from/through the following:
  • Seattle, WA (SEA)
read more >

Exception Policies

Israel Travel Restrictions - Bulletin 3
Date(s) of Impacted travel: November 28, 2021 through January 09, 2022
Applicable to tickets issued on or before: December 20, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Detroit Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 18, 2021
Applicable to tickets issued on or before: December 17, 2021
Affected Area(s) to/from/through the following:
  • Detroit, MI (DTW)
read more >

Exception Policies

Salt Lake City Winter Weather – Bulletin 2
Date(s) of Impacted travel: December 14, 2021 through December 15, 2021
Applicable to tickets issued on or before: December 15, 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
read more >

Exception Policies

Salt Lake City Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 14, 2021
Applicable to tickets issued on or before: December 13, 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
read more >

Exception Policies

South Africa Travel Restrictions - Bulletin 2
Date(s) of Impacted travel: November 27, 2021 through December 31, 2021
Applicable to tickets issued on or before: December 10, 2021
Affected Area(s) to/from/through the following:
  • Johannesburg, South Africa (JNB)
read more >

Exception Policies

Japan Travel Restrictions - Bulletin 2
Date(s) of Impacted travel: November 29, 2021 through December 31, 2021
Applicable to tickets issued on or before: December 10, 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo – Haneda, Japan (HND)
read more >

Exception Policies

Israel Travel Restrictions - Bulletin 2
Date(s) of Impacted travel: November 28, 2021 through December 22, 2021
Applicable to tickets issued on or before: December 10, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Minneapolis/St. Paul Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 10, 2021
Applicable to tickets issued on or before: December 08, 2021
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
read more >

Exception Policies

Salt Lake City Winter Weather – Bulletin 1
Date(s) of Impacted travel: December 09, 2021
Applicable to tickets issued on or before: December 08, 2021
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
read more >

Exception Policies

Japan Travel Restrictions - Bulletin 1
Date(s) of Impacted travel: November 29, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 29, 2021
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo - Haneda, Japan (HND)
read more >

Exception Policies

Israel Travel Restrictions - Bulletin 1
Date(s) of Impacted travel: November 28, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 28, 2021
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

South Africa Travel Restrictions - Bulletin 1
Date(s) of Impacted travel: November 27, 2021 through December 12, 2021
Applicable to tickets issued on or before: November 27, 2021
Affected Area(s) to/from/through the following:

Johannesburg, South Africa (JNB)
read more >

Exception Policies

Industrial Action in Guadeloupe - Bulletin 1
Date(s) of Impacted travel: November 19, 2021 through November 26, 2021
Applicable to tickets issued on or before: November 22, 2021
Affected Area(s) to/from/through the following:
  • Guadeloupe, FR (PTP)
read more >

Exception Policies

Atlanta Airport Security Situation – Bulletin 1
Date(s) of Impacted travel: November 20, 2021
Applicable to tickets issued on or before: November 20, 2021
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
read more >

Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: November 16, 2021 through November 21, 2021
Applicable to tickets issued on or before: November 18, 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
read more >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: November 16, 2021 through November 18, 2021
Applicable to tickets issued on or before: November 15, 2021
Affected Area(s) to/from/through the following:
  • All flights departing from France
read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: October 25, 2021 through October 26, 2021
Applicable to tickets issued on or before: October 25, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Philadelphia, PA (PHL)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
read more >

Exception Policies

Northern California Weather - Bulletin 1
Date(s) of Impacted travel: October 24, 2021
Applicable to tickets issued on or before: October 23, 2021
Affected Area(s) to/from/through the following:
  • Oakland, CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 3
Date(s) of Impacted travel: August 06, 2021 through October 31, 2021
Applicable to tickets issued on or before: September 29, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
read more >

Exception Policies

Tropical Storm Nicholas – Houston Area - Bulletin 1
Date(s) of Impacted travel: September 14, 2021 through September 15, 2021
Applicable to tickets issued on or before: September 13, 2021
Affected Area(s) to/from/through the following:
  • Houston – Intercontinental, TX (IAH)
  • Houston – Hobby, TX (HOU)
read more >

Exception Policies

New Orleans Recovery – Bulletin 1
Date(s) of Impacted travel: September 02, 2021 through September 12, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • New Orleans, LA (MSY)
read more >

Exception Policies

Tropical Depression Ida – Northeast US - Bulletin 1
Date(s) of Impacted travel: September 02, 2021 through September 03, 2021
Applicable to tickets issued on or before: September 02, 2021
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 2
Date(s) of Impacted travel: August 29, 2021 through September 03, 2021
Applicable to tickets issued on or before: August 30, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
read more >

Exception Policies

Argentina Travel Restrictions – Bulletin 2
Date(s) of Impacted travel: August 06, 2021 through September 30, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
read more >

Exception Policies

Tropical Storm Ida – US Gulf Coast - Bulletin 1
Date(s) of Impacted travel: August 29, 2021 through August 31, 2021
Applicable to tickets issued on or before: August 27, 2021
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Columbus, MS (GTR)
  • Gulfport/Biloxi, MS (GPT)
  • Jackson, MS (JAN)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
read more >

Exception Policies

Reno Airport Operations – Bulletin 1
Date(s) of Impacted travel: August 23, 2021 through August 25, 2021
Applicable to tickets issued on or before: August 28, 2021
Affected Area(s) to/from/through the following:
  • Reno, NV (RNO)
read more >

Exception Policies

Tropical Storm Henri – Northeast US - Bulletin 1
Date(s) of Impacted travel: August 22, 2021 through August 23, 2021
Applicable to tickets issued on or before: August 20, 2021
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford/Springfield, MA (BDL)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Newark, NJ (EWR)
  • New York, NY – John F Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tropical Storm Grace – Cancun – Bulletin 1
Date(s) of Impacted travel: August 18, 2021 through August 19, 2021
Applicable to tickets issued on or before: August 17, 2021
Affected Area(s) to/from/through the following:
  • Cancun, MX (CUN)
read more >

Exception Policies

Tropical Storm Fred – U.S. Gulf Coast – Bulletin 1
Date(s) of Impacted travel: August 16, 2021 through August 17, 2021
Applicable to tickets issued on or before: August 15, 2021
Affected Area(s) to/from/through the following:
  • Dothan, AL (DHN)
  • Fort Walton Beach, FL (VPS)
  • Montgomery, AL (MGM)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2020)
95.7%
Delta Air Lines
93.8%
United
92.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2020)
79.4%
Delta Air Lines
78.7%
United
74.6%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2020)
3.85
Delta Air Lines
4.75
United
6.37
American

1Based on December 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on December 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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