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Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6
Date(s) of Impacted travel: July 19, 2024 through July 28, 2024
Applicable to tickets issued on or before: July 23, 2024
Affected Area(s) to/from/through the following:
  • All DL-Operated flights 
read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5
Date(s) of Impacted travel: July 19, 2024 through July 23, 2024
Applicable to tickets issued on or before: July 22, 2024
Affected Area(s) to/from/through the following:

All DL-Operated flights 
read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4
Date(s) of Impacted travel: July 19, 2024 through July 22, 2024
Applicable to tickets issued on or before: July 21, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3
Date(s) of Impacted travel: July 19, 2024 through July 21, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2
Date(s) of Impacted travel: July 19, 2024 through July 20, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL- operated flights
read more >

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1
Date(s) of Impacted travel: July 19, 2024
Applicable to tickets issued on or before: July 19, 2024
Affected Area(s) to/from/through the following:
  • Travel on all DL - operated flights
read more >

Exception Policies

Eastern U.S. Weather
Date(s) of Impacted travel: July 17, 2024 through July 18, 2024
Applicable to tickets issued on or before: July 17, 2024
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Charlotte, NC (CLT)
  • Hartford, CT (BDL)
  • New York Kennedy, NY (JFK)
  • Nlew York LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Raleigh / Durham, NC (RDU)
  • Washingtton Dulles, VA (IAD)
  • Washington Reagan, VA (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Hurricane Beryl - Texas - Bulletin 1
Date(s) of Impacted travel: July 07, 2024 through July 09, 2024
Applicable to tickets issued on or before: July 05, 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Hobby, TX (HOU)
  • Houston - Intercontinental, TX (IAH)
  • McAllen, TX (MFE)
  • San Antonio, TX (SAT)
read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 3
Date(s) of Impacted travel: July 01, 2024 through July 07, 2024
Applicable to tickets issued on or before: July 05, 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN)
  • Tulum, MX (TQO)
read more >

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 2
Date(s) of Impacted travel: July 01, 2024 through July 05, 2024
Applicable to tickets issued on or before: July 02, 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Cancun, MX (CUN)
  • Grand Cayman Islands, KY (GCM)
  • Kingston, JM (KIN)
  • Montego May, JM (MBJ)
  • Tulum, MX (TQO)
read more >

Exception Policies

HURRICANE BERYL - THE CARIBBEAN ISLANDS - BULLETIN 1
Date(s) of Impacted travel: July 01, 2024 through July 04, 2024
Applicable to tickets issued on or before: July 01, 2024
Affected Area(s) to/from/through the following:
  • Belize, BZ (BZE)
  • Grand Cayman Island, KY (GCM)
  • Montego Bay, JM (MBJ)
  • Kingston, JM (KIN) 
read more >

Exception Policies

Hurricane Beryl - Bulletin 1
Date(s) of Impacted travel: June 30, 2024 through July 01, 2024
Applicable to tickets issued on or before: June 29, 2024
Affected Area(s) to/from/through the following:
  • Saint Lucia (UVF) 
read more >

Exception Policies

Tropical Storm Alberto - Bulletin 1
Date(s) of Impacted travel: June 19, 2024 through June 20, 2024
Applicable to tickets issued on or before: June 19, 2024
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • McAllen, TX (MFE)
  • Monterrey, MX (MTY)
  • San Antonio, TX (SAT)
read more >

Exception Policies

Central and South Florida Weather - Bulletin 1
Date(s) of Impacted travel: June 13, 2024 through June 14, 2024
Applicable to tickets issued on or before: June 12, 2024
Affected Area(s) to/from/through the following:
  • Fort Lauderdale, FL (FLL) 
  • Miami, FL (MIA) 
  • Orlando, FL (MCO) 
  • Fort Myers, FL (RSW) 
  • Sarasota, FL (SRQ) 
  • Tampa, FL (TPA) 
  • West Palm Beach, FL (PBI)
read more >

Exception Policies

Aspen Airport Closure - Bulletin 1
Date(s) of Impacted travel: June 05, 2024 through June 09, 2024
Applicable to tickets issued on or before: June 12, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
read more >

Exception Policies

Northeastern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: May 27, 2024 through May 28, 2024
Applicable to tickets issued on or before: May 26, 2024
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Washington D.C. - Dulles (IAD)
  • Washington D.C. - Reagan (DCA)
  • White Plains. NY (HPN)
read more >

Exception Policies

French Air Traffic Controllers Strike - Bulletin 1
Date(s) of Impacted travel: April 25, 2024
Applicable to tickets issued on or before: April 22, 2024
Affected Area(s) to/from/through the following:
  • France
read more >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: April 02, 2024 through April 02, 2024
Applicable to tickets issued on or before: April 01, 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • Pellston, MI (PLN)
  • Traverse City, MI (TVC)
read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: April 03, 2024 through April 03, 2024
Applicable to tickets issued on or before: April 01, 2024
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • White Plains, NY (HPN)
read more >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: March 24, 2024 through March 25, 2024
Applicable to tickets issued on or before: March 22, 2024
Affected Area(s) to/from/through the following:
  • Escanaba, MI (ESC)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Sioux Falls, SD (FSD)
read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: March 13, 2024 through March 15, 2024
Applicable to tickets issued on or before: March 12, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
read more >

Exception Policies

Rocky Mountain Winter Weather - Bulletin 1
Date(s) of Impacted travel: March 01, 2024 through March 03, 2024
Applicable to tickets issued on or before: March 01, 2024
Affected Area(s) to/from/through the following:
  • Elko, NV (EKO)
  • Jackson Hole, WY (JAC)
  • Reno, NV (RNO)
  • Salt Lake City, UT (SLC)
  • Sun Valley, ID (SUN)
read more >

Exception Policies

Popocatepetl Volcano Eruption - Bulletin 1
Date(s) of Impacted travel: February 27, 2024 through February 28, 2024
Applicable to tickets issued on or before: February 27, 2024
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
read more >

Exception Policies

Central Rockies Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 27, 2024
Applicable to tickets issued on or before: February 26, 2024
Affected Area(s) to/from/through the following:
  • Aspen, Co (ASE)
  • Billings, MT (BIL)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Forks, ND (GFK)
  • Hayden, CO (HDN)
  • Vail, CO (EGE)
read more >

News

SkyMiles® for Business

Taking care of our business customers and offering the right programs to meet their needs is one of our core values.

read more >

Exception Policies

Northeast Winter Weather - Bulletin 2
Date(s) of Impacted travel: February 13, 2024 through February 14, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
read more >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 13, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tokyo Winter Weather - Bulletin 1
Date(s) of Impacted travel: February 05, 2024 through February 06, 2024
Applicable to tickets issued on or before: February 04, 2024
Affected Area(s) to/from/through the following:
  • Tokyo - Haneda, Japan (HND)
read more >

Exception Policies

Industrial Action Germany - Bulletin 1
Date(s) of Impacted travel: February 01, 2024
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Frankfurt, DE (FRA)
read more >

News

How the Fly Delta app is helping customers fly faster through CDG 

Passport…wallet…Fly Delta app. Delta customers flying from Paris-CDG will find a travel tool with all they need for a smoother trip when they download the Fly Delta app.

read more >

Exception Policies

Southern Great Lakes Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2024 through January 23, 2024
Applicable to tickets issued on or before: January 22, 2024
Affected Area(s) to/from/through the following:
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Saginaw, MI (MBS)
read more >

Exception Policies

Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 22, 2024
Applicable to tickets issued on or before: January 21, 2024
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago Midway International, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Northwest Arkansas, AR (XNA)
  • Oklahoma City, OK (OKC)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
  • St Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Amsterdam Severe Weather - Bulletin 1
Date(s) of Impacted travel: January 20, 2024 through January 24, 2024
Applicable to tickets issued on or before: January 20, 2024
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Eastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 19, 2024 through January 20, 2024
Applicable to tickets issued on or before: January 18, 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND) 
  • Marquette, MI (MQT) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Pittsburgh, PA (PIT) 
  • Rochester, NY (ROC) 
  • South Bend, IN (SBN) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
read more >

Exception Policies

East South Central U.S. Winter Weather-Bulletin 1
Date(s) of Impacted travel: January 18, 2024 through January 19, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Columbus, MS (GTR)
  • Knoxville, TN (TYS)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
read more >

Exception Policies

Rocky Mountain and Pacific Northwest Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE) 
  • Boise, ID (BOI)
  • Great Falls, MT (GTF) 
  • Hayden, CO (HDN) 
  • Jackson Hole, WY (JAC) 
  • Kalispell, MT (FCA) 
  • Missoula, MT (MSO) 
  • Pasco, WA (PSC) 
  • Portland, OR (PDX) 
  • Redmond, OR (RDM) 
  • Seattle, WA (SEA) 
  • Spokane, WA (GEG) 
  • Sun Valley, ID (SUN) 
  • Twin Falls, ID (TWF)
read more >

Exception Policies

Rocky Mountain and Pacific Northwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 16, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Spokane, WA (GEG)
  • Great Falls, MT (GTF)
  • Hayden, CO (HDN)
  • Jackson Hole, WY (JAC)
  • Kalispell, MT (FCA)
  • Missoula, MT (MSO)
  • Pasco, WA (PSC)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
read more >

Exception Policies

South Central U.S. Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 14, 2024 through January 16, 2024
Applicable to tickets issued on or before: January 14, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Bentonville, AR (XNA)
  • Chattanooga, TN (CHA)
  • Columbus, MS (GTR)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • Nashville, TN (BNA)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tri City, TN (TRI)
  • Tulsa, OK (TUL)
read more >

Exception Policies

South Central U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 14, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Bentonville, AR (XNA)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL) 
read more >

Exception Policies

Eastern Great Lakes Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 13, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Rochester, NY (ROC)
read more >

Exception Policies

Pacific Northwest and Rocky Mountains Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 13, 2024 through January 14, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Elko, NV (EKO)
  • Eugene, OR (EUG)
  • Hayden, CO (HDN)
  • Idaho Falls, ID (IDA)
  • Jackson Hole, WY (JAC)
  • Pocatello, ID (PIH)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
  • Vail, CO (EGE)
read more >

Exception Policies

Central North America Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 12, 2024 through January 13, 2024
Applicable to tickets issued on or before: January 11, 2024
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Burlington, VT (BTV)
  • Cedar Rapids, IA (CID)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Montreal, QC (YUL)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Saint Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • Toronto, ON (YYZ)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
read more >

Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: January 10, 2024 through January 12, 2024
Applicable to tickets issued on or before: January 10, 2024
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Midwest Winter Weather- Bulletin 2
Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 08, 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
  • Wichita, KS (ICT)
read more >

Policy Updates

Delta to Remove Access to Products and Services from Non-accredited Agencies

Starting the week of January 8, 2024, Delta is removing access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS).

read more >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 07, 2024
Affected Area(s) to/from/through the following:
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Kansas City, MO (MCI)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Wichita, KS (ICT)
read more >

Exception Policies

Northeastern U.S. Winter Weather - Bulletin 2
Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 05, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

News

Updated Requirements for Travel to Brazil

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2024, citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

read more >

Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 04, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Haneda Airport Restrictions - Bulletin 1
Date(s) of Impacted travel: January 02, 2024 through January 04, 2024
Applicable to tickets issued on or before: January 02, 2024
Affected Area(s) to/from/through the following:
  • Haneda, Japan (HND)
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2023)
98.3%
Delta Air Lines
98.2%
United
98.9%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2023)
71.6%
Delta Air Lines
64.5%
United
65.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2023)
5.24
Delta Air Lines
7.87
United
8.59
American

 1Based on January - December 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January - October 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2/14/2024

 
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