EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 29, 2023
Applicable to tickets issued on or before: March 24, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Date(s) of Impacted travel: March 27, 2023
Applicable to tickets issued on or before: March 24, 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 27, 2023
Applicable to tickets issued on or before: March 23, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 25, 2023
Applicable to tickets issued on or before: March 23, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2023 through March 23, 2023
Applicable to tickets issued on or before: March 17, 2023
Affected Area(s) to/from/through the following:

France, FR

read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 15, 2023
Applicable to tickets issued on or before: March 13, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana - Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St. Denis – Reunion, RE (RUN)
read more >

Exception Policies

Date(s) of Impacted travel: March 14, 2023 through March 15, 2023
Applicable to tickets issued on or before: March 13, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Binghamton, NY (BGM)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Martha’s Vineyard, MA (MVY)
  • Nantucket, MA (ACK)
  • Portland, MA (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
  • Worchester, MA (ORH)
read more >

Exception Policies

Date(s) of Impacted travel: March 13, 2023
Applicable to tickets issued on or before: March 11, 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE, (BER)
  • Bremen, DE, (BRE)
  • Hamburg, DE, (HAM)
  • Hannover, DE, (HAJ)
read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 12, 2023
Applicable to tickets issued on or before: March 09, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 11, 2023
Applicable to tickets issued on or before: March 08, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis – Reunion, RE (RUN)
read more >

Exception Policies

Date(s) of Impacted travel: March 03, 2023 through March 04, 2023
Applicable to tickets issued on or before: March 02, 2023
Affected Area(s) to/from/through the following:
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
read more >

Exception Policies

Date(s) of Impacted travel: March 07, 2023 through March 09, 2023
Applicable to tickets issued on or before: March 02, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
read more >

Exception Policies

Date(s) of Impacted travel: March 03, 2023 through March 04, 2023
Applicable to tickets issued on or before: March 01, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Providence, RI (PVD)
read more >

Exception Policies

Date(s) of Impacted travel: February 27, 2023 through February 28, 2023
Applicable to tickets issued on or before: February 26, 2023
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Akron, OH (CAK)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Boston, MA (BOS)
  • Brainerd, MN (BRD)
  • Buffalo, NY (BUF)
  • Central Wisconsin, WI (CWA)
  • Cleveland, OH (CLE)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Kalamazoo, MI (AZO)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, NY (ROC)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: February 24, 2023
Applicable to tickets issued on or before: February 23, 2023
Affected Area(s) to/from/through the following:
  • San Diego, CA (SAN)
  • Ontario, CA (ONT)
  • Los Angeles, CA (LAX)
  • Santa Ana, CA (SNA)
  • Long Beach, CA (LGB)
  • Burbank, CA (BUR)
read more >

Exception Policies

Date(s) of Impacted travel: February 06, 2023 through March 16, 2023
Applicable to tickets issued on or before: February 21, 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
read more >

Exception Policies

Date(s) of Impacted travel: February 20, 2023 through February 24, 2023
Applicable to tickets issued on or before: February 19, 2023
Affected Area(s) to/from/through the following:
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
read more >

Exception Policies

Date(s) of Impacted travel: February 20, 2023 through February 22, 2023
Applicable to tickets issued on or before: February 19, 2023
Affected Area(s) to/from/through the following:
  • Calgary, Canada (YYC)
  • Jackson, Wyoming (JAC)
  • Salt Lake City, Utah (SLC)
read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2023
Applicable to tickets issued on or before: February 15, 2023
Affected Area(s) to/from/through the following:
  • Germany, DE
read more >

Exception Policies

Date(s) of Impacted travel: February 16, 2023
Applicable to tickets issued on or before: February 14, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Date(s) of Impacted travel: February 11, 2023
Applicable to tickets issued on or before: February 09, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • French Guiana – Cayenne, GF (CAY)
  • French Polynesia, Papeete, RF (PPT)
  • Fort de France – Martinique, MQ (FDF)
  • Pointe A Pitre – Guadeloupe, GP (PTP)
  • St Denis - Reunion, RE (RUN)
read more >

Exception Policies

Date(s) of Impacted travel: February 06, 2023 through February 21, 2023
Applicable to tickets issued on or before: February 06, 2023
Affected Area(s) to/from/through the following:
  • Istanbul, TR (IST)
read more >

Exception Policies

Date(s) of Impacted travel: February 07, 2023
Applicable to tickets issued on or before: February 03, 2023
Affected Area(s) to/from/through the following:
  • France, FR
  • Papeete, French Polynesia (PPT)
read more >

Exception Policies

Date(s) of Impacted travel: January 31, 2023 through February 02, 2023
Applicable to tickets issued on or before: February 01, 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
read more >

Exception Policies

Date(s) of Impacted travel: January 31, 2023 through February 01, 2023
Applicable to tickets issued on or before: January 30, 2023
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Charleston, WV (CRW)
  • Cincinnati, OH (CVG)
  • Columbus, OH (CMH)
  • Dallas- Fort Worth, TX (DFW)
  • Dallas- Love Field, TX (DAL)
  • Dayton, OH (DAY)
  • Fayetteville, AR (XNA)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tulsa, OK (TUL)
read more >

Exception Policies

Date(s) of Impacted travel: January 24, 2023 through January 26, 2023
Applicable to tickets issued on or before: January 23, 2023
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Chicago - Midway, IL (MDW)
  • Chicago - O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Fayetteville, AR (XNA)
  • Grand Rapids, MI (GRR)
  • Indianapolis, IN (IND)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Little Rock, AR (LIT)
  • Marquette, MI (MQT)
  • Oklahoma City, OK (OKC)
  • Pellston, MI (PLN)
  • Pontiac, MI (PTK)
  • Saginaw, MI (MBS)
  • Saint Louis, MO (STL)
  • Sault Ste. Marie, MI (CIU)
  • Springfield, MO (SGF)
  • Traverse City, MI (TVC)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: January 31, 2023
Applicable to tickets issued on or before: January 27, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Date(s) of Impacted travel: January 25, 2023
Applicable to tickets issued on or before: January 24, 2023
Affected Area(s) to/from/through the following:
  • Berlin, DE (BER)
read more >

Exception Policies

Date(s) of Impacted travel: January 23, 2023 through January 24, 2023
Applicable to tickets issued on or before: January 22, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Portland, ME (PWM)
  • Worcester, MA (ORH)
read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2023 through January 20, 2023
Applicable to tickets issued on or before: January 17, 2023
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HOB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI(LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City , MI (TVC)
  • Wausau, WI (CWA)
read more >

Exception Policies

Date(s) of Impacted travel: January 19, 2023
Applicable to tickets issued on or before: January 16, 2023
Affected Area(s) to/from/through the following:
  • Any airport in France
read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2023 through January 19, 2023
Applicable to tickets issued on or before: January 16, 2023
Affected Area(s) to/from/through the following:
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
read more >

Exception Policies

Date(s) of Impacted travel: January 11, 2023
Applicable to tickets issued on or before: January 11, 2023
Affected Area(s) to/from/through the following:
  • All DL-operated flights systemwide
read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2023 through January 16, 2023
Applicable to tickets issued on or before: January 10, 2023
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
read more >

Exception Policies

Date(s) of Impacted travel: January 05, 2023 through January 06, 2023
Applicable to tickets issued on or before: January 04, 2023
Affected Area(s) to/from/through the following:
  • Fresno, CA (FAT)
  • Oakland. CA (OAK)
  • Sacramento, CA (SMF)
  • San Francisco, CA (SFO)
  • San Jose, CA (SJC)
read more >

Exception Policies

Date(s) of Impacted travel: January 02, 2023 through January 04, 2023
Applicable to tickets issued on or before: January 01, 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Appleton, Wisconsin (ATW)
  • Aspen, Colorado (ASE)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Brainerd, Minnesota (BRD)
  • Casper, Wyoming (CPR)
  • Cedar Rapids, Iowa (CID)
  • Colorado Springs, Colorado (COS)
  • Central Wisconsin, Wisconsin (CWA)
  • Denver, Colorado (DEN)
  • Des Moines, Iowa (DSM)
  • Duluth, Minnesota (DLH)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • Green Bay, Wisconsin (GRB)
  • Hayden, Colorado (HDN)
  • Hibbing, Minnesota (HIB)
  • Jackson, Wyoming (JAC)
  • Lincoln, Nebraska (LNK)
  • Minneapolis/St. Paul, Minnesota (MSP)
  • Minot, North Dakota (MOT)
  • Montrose, Colorado (MTJ)
  • Omaha, Nebraska (OMA)
  • Rapid City, South Dakota (RAP)
  • Rochester, Minnesota (RST)
  • Sioux Falls, South Dakota (FSD)
  • St. George, Utah (SGU)
  • Vail/Eagle, Colorado (EGE)
  • Williston, North Dakota (XWA)
read more >

Exception Policies

Date(s) of Impacted travel: January 01, 2023 through January 03, 2023
Applicable to tickets issued on or before: January 01, 2023
Affected Area(s) to/from/through the following:
  • Salt Lake City, Utah (SLC)
read more >

Exception Policies

Date(s) of Impacted travel: December 20, 2022 through December 23, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Portland- Oregon – (PDX)
  • Seattle- Washington – (SEA)
  • Vancouver, BC Canada (YVR)
read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2022 through December 25, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Bismarck, ND (BIS)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago-O'Hare, IL (ORD)​
  • Chicago-Midway, IL (MDW)​
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Detroit, MI (DTW)
  • Fargo, ND (FAR)
  • Fort Wayne, IN (FWA)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Minot, ND (MOT)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Traverse City, MI (TVC)
read more >

Exception Policies

Date(s) of Impacted travel: December 22, 2022 through December 24, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Washington - Dulles, D.C. (IAD)
  • Washington - Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: December 20, 2022 through December 23, 2022
Applicable to tickets issued on or before: December 20, 2022
Affected Area(s) to/from/through the following:
  • Billings, Montana (BIL)
  • Bozeman, Montana (BZN)
  • Great Falls, Montana (GTF)
  • Helena, Montana (HLN)
  • Kalispell, Montana (FCA)
  • Missoula, Montana (MSO)
  • Jackson Hole, Wyoming (JAC)
  • Boise, Idaho (BOI)
  • Idaho Falls, Idaho (IDA)
  • Sun Valley, Idaho (SUN)
  • Twin Falls, Idaho (TWF)
read more >

Exception Policies

Date(s) of Impacted travel: December 20, 2022 through December 22, 2022
Applicable to tickets issued on or before: December 18, 2022
Affected Area(s) to/from/through the following:
  • Portland, Oregon (PDX)
  • Seattle, Washington (SEA)
read more >

Exception Policies

Date(s) of Impacted travel: December 12, 2022 through December 22, 2022
Applicable to tickets issued on or before: December 15, 2022
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
read more >

Exception Policies

Date(s) of Impacted travel: December 17, 2022
Applicable to tickets issued on or before: December 15, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
read more >

Exception Policies

Date(s) of Impacted travel: December 23, 2022 through December 31, 2022
Applicable to tickets issued on or before: December 15, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
read more >

Exception Policies

Date(s) of Impacted travel: December 23, 2022 through December 26, 2022
Applicable to tickets issued on or before: December 14, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, GB (LHR)
  • Manchester, GB (MAN)
read more >

Exception Policies

Date(s) of Impacted travel: December 15, 2022
Applicable to tickets issued on or before: December 14, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: December 14, 2022
Applicable to tickets issued on or before: December 13, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris - Orly, FR (ORY)
read more >

Exception Policies

Date(s) of Impacted travel: December 12, 2022 through December 18, 2022
Applicable to tickets issued on or before: December 13, 2022
Affected Area(s) to/from/through the following:
  • Orlando, FL (MCO)
read more >

Exception Policies

Date(s) of Impacted travel: December 12, 2022 through December 15, 2022
Applicable to tickets issued on or before: December 12, 2022
Affected Area(s) to/from/through the following:
  • Lima, Peru (LIM)
read more >
LOAD MORE
Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - September 2022)
97.1%
Delta Air Lines
95.9%
United
95.7%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - September 2022)
69.9%
Delta Air Lines
66.7%
United
64.5%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - July 2022)
6.07
Delta Air Lines
6.36
United
9.41
American

 1Based on September 2022 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on July 2022 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the September 2022 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 10/11/2022

 
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