EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
CORONAVIRUS (COVID-19) UPDATES
Stay updated on the latest regarding the Coronavirus (COVID-19), schedule changes and waiver information. On peak call volume days, a reminder that Delta offers additional self-service waivers available on Delta Professional, for qualifying Travel Agencies with a log-in.
See Details  >
News & Updates
Show Only:

Exception Policies

read more >

News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

read more >

News

Delta will block middle-seat selection, cap cabin seating through Sept. 30

read more >

News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

read more >

News

Delta's 9 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

read more >

News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

read more >

Exception Policies

read more >

News

Delta is offering the highest standards in cleanliness and safety so we’re ready for you when you're ready to fly again.

read more >

News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

read more >

News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

read more >

News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

read more >

News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

read more >

News

Delta Air Lines and LATAM Airlines have signed a trans-American Joint Venture Agreement that, once approved, will combine the carriers’ highly complementary route networks between North and South America.

read more >

News

read more >

News

Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

read more >

News

Delta continues to provide essential service to key cities globally along with essential service throughout the U.S.

read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through September 30, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

News

Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.

read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

Exception Policies

read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

News

Delta is extending flight credits even further, making eligible tickets redeemable through May 31, 2022.

read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through May 31, 2020
Applicable to tickets issued on or before: April 03, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

Exception Policies

read more >

Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
read more >

Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
read more >

Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
read more >

Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
read more >

News

Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.

read more >

News

The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.

read more >

News

Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.

read more >

Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
read more >

Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
read more >

News

Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.

read more >

News

In response to government-issued travel restrictions due to COVID-19, Delta is suspending its New York-JFK service to Rome starting March 11 through April 30, and Tel Aviv starting March 14 through March 25.

read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
read more >

Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
read more >

Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
read more >

Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
read more >

Exception Policies

read more >

Exception Policies

Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
read more >
LOAD MORE
Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - May 2020)
91.2%
Delta Air Lines
89.9%
United
88.0%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - May 2020)
79.1%
Delta Air Lines
76.3%
United
74.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Mar 2020)
4.57
Delta Air Lines
5.60
United
7.40
American

1Based on May 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on March 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the May 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/25 

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.