EXCEPTION POLICIES
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Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 14, 2019 through October 15, 2019
Applicable to tickets issued on or before: October 14, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read More >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: October 11, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 11, 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read More >

Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 10, 2019 through October 17, 2019
Applicable to tickets issued on or before: October 10, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read More >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: October 10, 2019 through October 11, 2019
Applicable to tickets issued on or before: October 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read More >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: October 09, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 08, 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read More >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: October 04, 2019 through October 05, 2019
Applicable to tickets issued on or before: October 04, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read More >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: September 30, 2019 through October 01, 2019
Applicable to tickets issued on or before: September 30, 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read More >

Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: September 22, 2019 through September 25, 2019
Applicable to tickets issued on or before: September 22, 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read More >

Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: September 24, 2019
Applicable to tickets issued on or before: September 21, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read More >

Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: September 17, 2019 through September 20, 2019
Applicable to tickets issued on or before: September 19, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read More >

Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: September 18, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 18, 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
Read More >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: September 17, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 17, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read More >

Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: September 16, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 16, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read More >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: September 09, 2019 through September 26, 2019
Applicable to tickets issued on or before: September 26, 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
Read More >

Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: September 09, 2019 through September 10, 2019
Applicable to tickets issued on or before: September 09, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read More >

Exception Policies

Marsh Harbour Infrastructure - Bulletin 1
Date(s) of Impacted travel: September 22, 2019 through December 15, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Marsh Harbour, BS (MHH)
Read More >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: September 08, 2019
Applicable to tickets issued on or before: September 06, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Typhoon Lingling - Bulletin 1
Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Seoul, KR (ICN)
Read More >

Exception Policies

Hurricane Dorian – Virginia Coast - Bulletin 1
Date(s) of Impacted travel: September 06, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 04, 2019
Affected Area(s) to/from/through the following:
  • Newport News, VA (PHF)
  • Norfolk, VA (ORF)
Read More >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 3
Date(s) of Impacted travel: September 01, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 03, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read More >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: September 04, 2019
Applicable to tickets issued on or before: September 02, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Hurricane Dorian - Bulletin 5
Date(s) of Impacted travel: August 30, 2019 through September 06, 2019
Applicable to tickets issued on or before: September 02, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read More >

Exception Policies

Hurricane Dorian - Georgia and the Carolinas - Bulletin 1
Date(s) of Impacted travel: September 01, 2019 through September 07, 2019
Applicable to tickets issued on or before: September 01, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Fayetteville, NC (FAY)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New Bern, NC (EWN)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
Read More >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 2
Date(s) of Impacted travel: September 01, 2019 through September 06, 2019
Applicable to tickets issued on or before: September 01, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read More >

Exception Policies

Amsterdam Industrial Action - Bulletin 1
Date(s) of Impacted travel: September 02, 2019
Applicable to tickets issued on or before: August 31, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Hurricane Dorian - Bulletin 4
Date(s) of Impacted travel: August 30, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read More >

Exception Policies

Hurricane Dorian-Bahamas - Bulletin 1
Date(s) of Impacted travel: September 01, 2019 through September 02, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbor, BS (MHH)
  • Nassau, BS (NAS)
Read More >

Exception Policies

Hurricane Dorian - Bulletin 3
Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 30, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read More >

Exception Policies

Hurricane Dorian - Bulletin 2
Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 29, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Sarasota/Bradenton, FL (SRQ)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read More >

Exception Policies

Hurricane Dorian - Bulletin 1
Date(s) of Impacted travel: September 01, 2019 through September 04, 2019
Applicable to tickets issued on or before: August 29, 2019
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Gainesville, FL (GNV)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • Valdosta, GA (VLD)
  • West Palm Beach, FL (PBI)
Read More >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: August 28, 2019
Applicable to tickets issued on or before: August 27, 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Tropical Storm Dorian - Bulletin 2
Date(s) of Impacted travel: August 30, 2019 through August 31, 2019
Applicable to tickets issued on or before: August 27, 2019
Affected Area(s) to/from/through the following:
  • Georgetown, BS (GGT)
  • Marsh Harbour, BS (MHH)
  • Nassau, BS (NAS)
  • Providenciales, TC (PLS)
Read More >

Exception Policies

Santa Barbara California Airport - Bulletin 1
Date(s) of Impacted travel: August 26, 2019 through August 27, 2019
Applicable to tickets issued on or before: August 26, 2019
Affected Area(s) to/from/through the following:
  • Santa Barbara, CA (SBA)
Read More >

Exception Policies

Tropical Storm Dorian - Bulletin 1
Date(s) of Impacted travel: August 26, 2019 through August 29, 2019
Applicable to tickets issued on or before: August 26, 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, DO, (PUJ)
  • Port-au-Prince, HT (PAP)
  • San Juan, PR (SJU)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
  • St. Lucia, LC (UVF)
  • St. Thomas, VI (STT)
Read More >

Exception Policies

Northeast Weather - Bulletin 2
Date(s) of Impacted travel: August 21, 2019 through August 22, 2019
Applicable to tickets issued on or before: August 21, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: August 21, 2019
Applicable to tickets issued on or before: August 20, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Typhoon Krosa - Bulletin 1
Date(s) of Impacted travel: August 14, 2019 through August 15, 2019
Applicable to tickets issued on or before: August 13, 2019
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Osaka, Japan (KIX)
Read More >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: August 13, 2019
Applicable to tickets issued on or before: August 12, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Amsterdam Weather - Bulletin 1
Date(s) of Impacted travel: August 10, 2019
Applicable to tickets issued on or before: August 09, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Typhoon Lekima - Bulletin 1
Date(s) of Impacted travel: August 09, 2019 through August 10, 2019
Applicable to tickets issued on or before: August 09, 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read More >

Exception Policies

Northeast Area Weather - Bulletin 1
Date(s) of Impacted travel: August 07, 2019 through August 08, 2019
Applicable to tickets issued on or before: August 07, 2019
Affected Area(s) to/from/through the following:
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)
Read More >

Exception Policies

London-Heathrow Industrial Action - Bulletin 1
Date(s) of Impacted travel: August 05, 2019 through August 06, 2019
Applicable to tickets issued on or before: August 02, 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read More >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: July 31, 2019
Applicable to tickets issued on or before: July 29, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Amsterdam Operations - Bulletin 2
Date(s) of Impacted travel: July 24, 2019 through July 25, 2019
Applicable to tickets issued on or before: July 24, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Amsterdam Operations - Bulletin 1
Date(s) of Impacted travel: July 24, 2019
Applicable to tickets issued on or before: July 24, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: July 22, 2019
Applicable to tickets issued on or before: July 22, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York– Kennedy, NY (JFK)
  • New York– LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington-Dulles, D.C. (IAD)
  • Washington-Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
Read More >

Exception Policies

London-Heathrow Industrial Action - Bulletin 1
Date(s) of Impacted travel: July 26, 2019 through July 27, 2019
Applicable to tickets issued on or before: July 20, 2019
Affected Area(s) to/from/through the following:
  • London-Heathrow, United Kingdom (LHR)
Read More >

Exception Policies

New York City Area Weather - Bulletin 1
Date(s) of Impacted travel: July 22, 2019
Applicable to tickets issued on or before: July 19, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Inverness Industrial Action - Bulletin 1
Date(s) of Impacted travel: July 21, 2019
Applicable to tickets issued on or before: July 19, 2019
Affected Area(s) to/from/through the following:
  • Inverness, United Kingdom (INV)
Read More >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: July 17, 2019
Applicable to tickets issued on or before: July 16, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >
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Operational Excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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