EXCEPTION POLICIES
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 21, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 17, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 15, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 15, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: March 14, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 14, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

Starting Monday, Delta will operate one daily flight between the U.S. and select cities in Europe. Delta will also temporarily suspend service between New York-JFK and Mumbai starting Tuesday, March 17.

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News

The airline will reduce its planned systemwide capacity by 15 percent compared to what was previously scheduled.

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News

Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.

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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 13, 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: March 12, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 12, 2020
Affected Area(s) to/from/through the following:
  • El Salvador
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 11, 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
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News

Global Sales Support at Delta strives to serve our Travel Agency Partners as quickly as possible. On peak call volume days, please remember that Delta offers additional self-service waivers available on Delta Professional for qualifying Travel Agencies with a log-in.

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News

In response to government-issued travel restrictions due to COVID-19, Delta is suspending its New York-JFK service to Rome starting March 11 through April 30, and Tel Aviv starting March 14 through March 25.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 09, 2020
Affected Area(s) to/from/through the following:
  • For Travel Systemwide (includes all domestic and international destinations), for tickets issued on/before March 9, 2020
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through May 31, 2020
Applicable to tickets issued on or before: March 06, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: March 05, 2020 through March 08, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2020
Applicable to tickets issued on or before: March 03, 2020
Affected Area(s) to/from/through the following:
  • All International Cities (not including travel within the 50 U.S.) 
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through April 30, 2020
Applicable to tickets issued on or before: March 01, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Network Updates

From March 28 through June 16, 2020, Delta’s nonstop service between Atlanta (ATL) and Stuttgart (STR), Germany will be suspended due to runway construction at STR.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 27, 2020
Affected Area(s) to/from/through the following:
  • All flights to/from Italy
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 15, 2020
Applicable to tickets issued on or before: February 26, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
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News

Delta is temporarily reducing the number of weekly flights it operates between the U.S. and Seoul-Incheon, South Korea (ICN) due to global health concerns related to Coronavirus (COVID-19).

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 02, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Milan – Linate, Italy (LIN)
  • Milan – Malpensa, Italy (MXP)
  • Venice, Italy (VCE)
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Exception Policies

Date(s) of Impacted travel: February 27, 2020
Applicable to tickets issued on or before: February 25, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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Exception Policies

Date(s) of Impacted travel: January 24, 2020 through April 30, 2020
Applicable to tickets issued on or before: February 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK / PKX)
  • Shanghai, China (PVG)
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through February 26, 2020
Applicable to tickets issued on or before: February 23, 2020
Affected Area(s) to/from/through the following:
  • Chicago-O’Hare, IL (ORD)
  • Chicago-Midway, IL (MDW)
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Exception Policies

Date(s) of Impacted travel: February 24, 2020
Applicable to tickets issued on or before: February 20, 2020
Affected Area(s) to/from/through the following:
  • All flights operated by HOP! aircraft
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News

Effective July 1, Virgin Atlantic will no longer offer complimentary ground transfers as part of their Upper Class services.

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News

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Exception Policies

Date(s) of Impacted travel: February 20, 2020
Applicable to tickets issued on or before: February 18, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

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News

Airline sets vision for meaningfully reducing emissions and advancing sustainability.

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News

The expansion at Terminal 4 is expected to be complete with Delta consolidating its operations in early 2023.

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Exception Policies

Date(s) of Impacted travel: February 10, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 10, 2020
Affected Area(s) to/from/through the following:
  • São Paulo, BR (GRU)
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News

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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 10, 2020
Applicable to tickets issued on or before: February 09, 2020
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
  • Paris – Orly Field, FR (ORY)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Minneapolis, MN (MSP)
  • Rochester, MN (RST)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020
Applicable to tickets issued on or before: February 08, 2020
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Green Bay, WI (GRB)
  • La Crosse, WI (LSE)
  • Minneapolis, MN (MSP)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: February 09, 2020 through February 11, 2020
Applicable to tickets issued on or before: February 07, 2020
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: February 07, 2020 through February 08, 2020
Applicable to tickets issued on or before: February 06, 2020
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Ithaca, NY (ITH)
  • Montreal, QC, Canada (YUL)
  • Ottawa, ON, Canada (YOW)
  • Portland, ME (PWM)
  • Syracuse, NY (SYR)
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Operational Excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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