EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: June 21, 2019 through August 15, 2019
Applicable to tickets issued on or before: June 21, 2019
Affected Area(s) to/from/through the following:
  • Punta Cana, Dominican Republic (PUJ)
Read More >

Exception Policies

Date(s) of Impacted travel: June 21, 2019 through June 23, 2019
Applicable to tickets issued on or before: June 20, 2019
Affected Area(s) to/from/through the following:
  • Lyon, France (LYS)
Read More >

Exception Policies

Date(s) of Impacted travel: June 19, 2019 through June 20, 2019
Applicable to tickets issued on or before: June 19, 2019
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
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Exception Policies

Date(s) of Impacted travel: June 20, 2019
Applicable to tickets issued on or before: June 19, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: May 31, 2019 through June 01, 2019
Applicable to tickets issued on or before: May 30, 2019
Affected Area(s) to/from/through the following:
  • Tegucigalpa, Honduras (TGU)
Read More >

Exception Policies

Date(s) of Impacted travel: May 29, 2019
Applicable to tickets issued on or before: May 28, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: May 28, 2019
Applicable to tickets issued on or before: May 24, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: May 21, 2019
Applicable to tickets issued on or before: May 20, 2019
Affected Area(s) to/from/through the following:
  • Bologna, Italy (BLQ)
  • Catania, Italy (CTA)
  • Florence, Italy (FLR)
  • Genoa, Italy (GOA)
  • Milan - Linate, Italy (LIN)
  • Milan - Malpensa, Italy (MXP)
  • Naples, Italy (NAP)
  • Rome, Italy (FCO)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
Read More >

Exception Policies

Date(s) of Impacted travel: April 29, 2019 through April 30, 2019
Applicable to tickets issued on or before: April 26, 2019
Affected Area(s) to/from/through the following:
  • Buenos Aires, Argentina (EZE)
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Exception Policies

Date(s) of Impacted travel: April 26, 2019
Applicable to tickets issued on or before: April 25, 2019
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: April 16, 2019 through November 30, 2019
Applicable to tickets issued on or before: April 17, 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
Read More >

Exception Policies

Date(s) of Impacted travel: April 16, 2019 through April 30, 2019
Applicable to tickets issued on or before: April 16, 2019
Affected Area(s) to/from/through the following:
  • Bengaluru, India (BLR)
  • Chennai, India (MAA)
  • Delhi, India (DEL)
  • Mumbai, India (BOM)
Read More >

Exception Policies

Date(s) of Impacted travel: April 19, 2019
Applicable to tickets issued on or before: April 17, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read More >

Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Junction, CO (GJT)
Read More >

Exception Policies

Date(s) of Impacted travel: April 10, 2019 through April 11, 2019
Applicable to tickets issued on or before: April 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Rhinelander, WI (RHI)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read More >

Exception Policies

Date(s) of Impacted travel: March 25, 2019
Applicable to tickets issued on or before: March 25, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 24, 2019 through March 25, 2019
Applicable to tickets issued on or before: March 24, 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights departing from Nice, France (NCE)
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Exception Policies

Date(s) of Impacted travel: March 22, 2019
Applicable to tickets issued on or before: March 22, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 18, 2019
Applicable to tickets issued on or before: March 16, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 19, 2019
Applicable to tickets issued on or before: March 15, 2019
Affected Area(s) to/from/through the following:
  • All short-haul flights operated by Air France and HOP
Read More >

Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 15, 2019
Applicable to tickets issued on or before: March 14, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 13, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 12, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read More >

Exception Policies

Date(s) of Impacted travel: March 13, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 12, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Aspen, CO (ASE)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Casper, WY (CPR)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Duluth, MN (DLH)
  • Grand Forks, ND (GFK)
  • Grand Junction, CO (GJT)
  • Hayden, CO (HDN)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Montrose, CO (MTJ)
  • Rapid City, SD (RAP)
  • Vail, CO (EGE)
Read More >

Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 14, 2019
Applicable to tickets issued on or before: March 10, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 10, 2019 through March 11, 2019
Applicable to tickets issued on or before: March 10, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 09, 2019 through March 10, 2019
Applicable to tickets issued on or before: March 07, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read More >

Exception Policies

Date(s) of Impacted travel: March 03, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 03, 2019
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ  (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: March 02, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 03, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 03, 2019 through March 04, 2019
Applicable to tickets issued on or before: March 02, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: March 02, 2019
Applicable to tickets issued on or before: March 01, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
Read More >

Exception Policies

Date(s) of Impacted travel: February 23, 2019 through February 24, 2019
Applicable to tickets issued on or before: February 22, 2019
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Brainerd, MN (BRD)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Lincoln, NE (LNK)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Wausau, WI (CWA)
Read More >

Exception Policies

Date(s) of Impacted travel: February 20, 2019
Applicable to tickets issued on or before: February 19, 2019
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Philadelphia, PA (PHL)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: February 11, 2019 through February 22, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read More >

Exception Policies

Date(s) of Impacted travel: February 11, 2019 through February 12, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O’Hare, IL (ORD)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read More >

Exception Policies

Date(s) of Impacted travel: February 11, 2019 through February 15, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Port Au Prince, Haiti (PAP)
Read More >

Exception Policies

Date(s) of Impacted travel: February 11, 2019 through February 12, 2019
Applicable to tickets issued on or before: February 11, 2019
Affected Area(s) to/from/through the following:
  • Akron, OH (CAK)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Detroit, MI (DTW)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria. IL (PIA)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
  • Cleveland, OH (CLE)
Read More >

Exception Policies

Date(s) of Impacted travel: February 09, 2019 through February 13, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read More >

Exception Policies

Date(s) of Impacted travel: February 12, 2019 through February 13, 2019
Applicable to tickets issued on or before: February 10, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Harrisburg, PA (MDT)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Ottawa, ON Canada (YOW)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: February 12, 2019
Applicable to tickets issued on or before: February 10, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York-Kennedy, NY (JFK)
  • New York-La Guardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Date(s) of Impacted travel: February 08, 2019 through February 11, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read More >

Exception Policies

Date(s) of Impacted travel: February 09, 2019
Applicable to tickets issued on or before: February 09, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Date(s) of Impacted travel: February 08, 2019 through February 09, 2019
Applicable to tickets issued on or before: February 08, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read More >

Exception Policies

Date(s) of Impacted travel: February 13, 2019
Applicable to tickets issued on or before: February 08, 2019
Affected Area(s) to/from/through the following:
  • Brussels, Belgium (BRU)
  • Brussels, Belgium-Midi Station (ZYR)
  • Antwerp, Belgium-Central Station (ZWE)
Read More >

Exception Policies

Date(s) of Impacted travel: February 08, 2019 through February 09, 2019
Applicable to tickets issued on or before: February 07, 2019
Affected Area(s) to/from/through the following:
  • Eugene, OR (EUG)
  • Medford, OR (MFR)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Seattle, WA (SEA)
  • Vancouver, BC, Canada (YVR)
Read More >

Exception Policies

Date(s) of Impacted travel: February 07, 2019 through February 08, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Des Moines, IA (DSM)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Iron Mountain, MI (IMT)
  • La Crosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis/St. Paul, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
Read More >

Exception Policies

Date(s) of Impacted travel: February 06, 2019 through February 07, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • Montreal, QC Canada (YUL)
  • Ottawa, ON Canada (YOW)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Syracuse, NY (SYR)
  • Toronto, ON Canada (YYZ)
Read More >

Exception Policies

Date(s) of Impacted travel: February 05, 2019 through February 06, 2019
Applicable to tickets issued on or before: February 05, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Central Wisconsin, WI (CWA)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Rhinelander, WI (RHI)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read More >

Exception Policies

Date(s) of Impacted travel: February 05, 2019 through February 06, 2019
Applicable to tickets issued on or before: February 04, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Pellston, MI (PLN)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • Traverse City, MI (TVC)
Read More >

Exception Policies

Date(s) of Impacted travel: February 03, 2019
Applicable to tickets issued on or before: February 03, 2019
Affected Area(s) to/from/through the following:
  • Munich, Germany (MUC)
Read More >
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Operational Excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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