EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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Exception Policies

Date(s) of Impacted travel: September 21, 2020
Applicable to tickets issued on or before: September 19, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 17, 2020
Applicable to tickets issued on or before: September 15, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 14, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 14, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 13, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: September 13, 2020 through September 16, 2020
Applicable to tickets issued on or before: September 12, 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: September 06, 2020 through September 07, 2020
Applicable to tickets issued on or before: September 05, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: March 01, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through March 31, 2021
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: September 02, 2020 through September 03, 2020
Applicable to tickets issued on or before: August 31, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: August 30, 2020
Applicable to tickets issued on or before: August 30, 2020
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 27, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 28, 2020
Applicable to tickets issued on or before: August 26, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: August 25, 2020 through August 27, 2020
Applicable to tickets issued on or before: August 25, 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: August 23, 2020 through August 24, 2020
Applicable to tickets issued on or before: August 23, 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: August 24, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: August 22, 2020 through August 23, 2020
Applicable to tickets issued on or before: August 22, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: August 22, 2020
Applicable to tickets issued on or before: August 21, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: August 04, 2020 through August 05, 2020
Applicable to tickets issued on or before: August 03, 2020
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: August 03, 2020 through August 04, 2020
Applicable to tickets issued on or before: August 01, 2020
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: August 01, 2020 through August 02, 2020
Applicable to tickets issued on or before: July 31, 2020
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: July 29, 2020 through July 31, 2020
Applicable to tickets issued on or before: July 29, 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: July 25, 2020 through July 27, 2020
Applicable to tickets issued on or before: July 25, 2020
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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Exception Policies

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News

Starting July 8, Delta will suspend service at 11 stations with very low customer demand.

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News

Delta will block middle-seat selection, cap cabin seating through Sept. 30

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News

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through September 30, 2020.

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News

Delta's 9 global partners are working diligently with their respective government agencies, health officials and aviation authorities to offer regular updates as this situation evolves.

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News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

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Exception Policies

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News

Delta is offering the highest standards in cleanliness and safety so we’re ready for you when you're ready to fly again.

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News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

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News

While the June schedule is significantly reduced in comparison to last year, customers will see the return of several major routes previously suspended due to the COVID-19 pandemic.

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News

During these times of uncertainty, Delta is asking our agency partners to review existing bookings and cancel any active PNRs for customers who are no longer planning to travel.

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News

Starting May 13, Delta will suspend service at 10 stations in markets with more than one Delta-served airport to allow more employees to minimize COVID-19 exposure risk while customer traffic is low.

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News

Delta Air Lines and LATAM Airlines have signed a trans-American Joint Venture Agreement that, once approved, will combine the carriers’ highly complementary route networks between North and South America.

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News

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News

Delta is building on its efforts to make more space for safer travel by blocking the sale of select aisle and window seats.

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News

Delta continues to provide essential service to key cities globally along with essential service throughout the U.S.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through December 31, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through December 31, 2020
Applicable to tickets issued on or before: April 17, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

News

Due to COVID19 and its effects on the travel industry, Delta has heard from several members of the travel agency community concerning our ticket refund policy, potential for increased credit card chargebacks, associated debit memos, and the resulting impact it could have on businesses. Delta understands your worries and would like to provide information to help ease your concerns.

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Exception Policies

Date(s) of Impacted travel: February 25, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2020 through June 30, 2020
Applicable to tickets issued on or before: April 14, 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
read more >

Exception Policies

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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - May 2020)
91.2%
Delta Air Lines
89.9%
United
88.0%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - May 2020)
79.1%
Delta Air Lines
76.3%
United
74.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Mar 2020)
4.57
Delta Air Lines
5.60
United
7.40
American

1Based on May 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on March 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the May 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 6/25 

 
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