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EXCEPTION POLICIES

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Exception Policies

Liberia International Airport Closure - Bulletin 1

Date(s) of Impacted travel:	November 18, 2024 through November 21, 2024
Applicable to tickets issued on or before:	November 18, 2024
Affected Area(s) to/from/through the following:	Liberia, CR (LIR)

Exception Policies

Tropical Depression Nineteen - Bulletin 1

Date(s) of Impacted travel:	November 14, 2024 through November 17, 2024
Applicable to tickets issued on or before:	November 14, 2024
Affected Area(s) to/from/through the following:	Belize City, BZ (BZE) San Pedro Sula, HN (SAP)

Exception Policies

Tropical Storm Rafael - Bulletin 1

Date(s) of Impacted travel:	November 05, 2024 through November 07, 2024
Applicable to tickets issued on or before:	November 05, 2024
Affected Area(s) to/from/through the following:	Havana, CU (HAV) Key West, FL (EYW) Montego Bay, JM (MBJ)

Exception Policies

Typhoon Kong-Rey - Bulletin 1

Date(s) of Impacted travel:	October 30, 2024 through October 31, 2024
Applicable to tickets issued on or before:	October 29, 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Policy Updates

How Delta is complying with the new DOT refund rules

While Delta already goes above and beyond to care for our customers during cancellations and delays, we appreciate that the DOT shares our commitment to the experiences of U.S. air travelers.

Exception Policies

Israel Security Situation - Bulletin 10

Date(s) of Impacted travel:	October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before:	October 15, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 10 - Update

Date(s) of Impacted travel:	October 07, 2023 through March 31, 2025
Applicable to tickets issued on or before:	October 15, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Sarasota Infrastructure - Bulletin 1

Date(s) of Impacted travel:	October 07, 2024 through October 24, 2024
Applicable to tickets issued on or before:	October 13, 2024
Affected Area(s) to/from/through the following:	Sarasota, FL (SRQ)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 2

Date(s) of Impacted travel:	October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before:	October 10, 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA) Orlando, FL (MCO)

Exception Policies

Hurricane Milton - Tampa Area - Bulletin 1

Date(s) of Impacted travel:	October 07, 2024 through October 15, 2024
Applicable to tickets issued on or before:	October 09, 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Hurricane Milton - Florida - Bulletin 3

Date(s) of Impacted travel:	October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before:	October 08, 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Miami, FL (MIA) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA) West Palm Beach, FL (PBI)

Exception Policies

Hurricane Milton - Florida - Bulletin 2

Date(s) of Impacted travel:	October 07, 2024 through October 10, 2024
Applicable to tickets issued on or before:	October 07, 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Tropical Storm Milton - Florida - Bulletin 1

Date(s) of Impacted travel:	October 07, 2024 through October 09, 2024
Applicable to tickets issued on or before:	October 06, 2024
Affected Area(s) to/from/through the following:	Daytona Beach, FL (DAB) Fort Myers, FL (RSW) Gainesville, FL (GNV) Key West, FL (EYW) Melbourne, FL (MLB) Orlando, FL (MCO) Sarasota, FL (SRQ) Tampa, FL (TPA)

Exception Policies

Asheville/Valdosta Flooding – Bulletin 4

Date(s) of Impacted travel:	September 28, 2024 through October 31, 2024
Applicable to tickets issued on or before:	October 02, 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Typhoon Krathon - Bulletin 1

Date(s) of Impacted travel:	October 01, 2024 through October 03, 2024
Applicable to tickets issued on or before:	September 30, 2024
Affected Area(s) to/from/through the following:	Taipei, Taiwan (TPE)

Exception Policies

Asheville/Valdosta Flooding - Bulletin 3

Date(s) of Impacted travel:	September 28, 2024 through October 15, 2024
Applicable to tickets issued on or before:	September 30, 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL) Valdosta, GA (VLD)

Exception Policies

Asheville Flooding - Bulletin 2

Date(s) of Impacted travel:	September 28, 2024 through October 01, 2024
Applicable to tickets issued on or before:	September 29, 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Asheville Flooding - Bulletin 1

Date(s) of Impacted travel:	September 28, 2024 through September 30, 2024
Applicable to tickets issued on or before:	September 28, 2024
Affected Area(s) to/from/through the following:	Asheville, NC (AVL)

Exception Policies

Tropical Storm Helene - Bulletin 4

Date(s) of Impacted travel:	September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before:	September 26, 2024
Affected Area(s) to/from/through the following:	Albany, GA (ABY) Asheville, NC (AVL) Augusta, GA (AGS) Brunswick, GA (BQK) Cancun, MX (CUN) Charleston, SC (CHS) Charlotte, NC (CLT) Chattanooga, TN (CHA) Cincinnati, OH (CVG) Columbia, SC (CAE) Columbus, GA (CSG) Daytona Beach, FL (DAB) Dothan, AL (DHN) Fort Lauderdale, FL (FLL) Fort Myers, FL (RSW) Fort Walton Beach, FL (VPS) Gainesville, FL (GNV) Greensboro, NC (GSO) Greenville/Spartanburg, SC (GSP) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Key West, FL (EYW) Lexington, KY (LEX) Louisville, KY (SDF) Melbourne, FL (MLB) Miami, FL (MIA) Mobile, AL (MOB) Myrtle Beach, SC (MYR) Orlando, FL (MCO) Panama City, FL (ECP) Pensacola, FL (PNS) Sarasota, FL (SRQ) Savannah, GA (SAV) Tallahassee, FL (TLH) Tampa, FL (TPA) Tri-Cities, TN (TRI) Tulum, MX (TQO) Valdosta, GA (VLD) West Palm Beach, FL (PBI)

Exception Policies

Tropical Storm Helene - Atlanta - Bulletin 1

Date(s) of Impacted travel:	September 27, 2024
Applicable to tickets issued on or before:	September 25, 2024
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL)

Exception Policies

Tropical Storm Helene – Bulletin 3

Date(s) of Impacted travel:	September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before:	September 25, 2024
Affected Area(s) to/from/through the following:	Albany, GA (ABY) Augusta, GA (AGS) Brunswick, GA (BQK) Cancun, MX (CUN) Columbia, SC (CAE) Columbus, GA (CSG) Daytona Beach, FL (DAB) Dothan, AL (DHN) Fort Myers, FL (RSW) Fort Walton Beach, FL (VPS) Gainesville, FL (GNV) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Key West, FL (EYW) Miami, FL (MIA) Mobile, AL (MOB) Orlando, FL (MCO) Panama City, FL (ECP) Pensacola, FL (PNS) Sarasota, FL (SRQ) Savannah, GA (SAV) Tallahassee, FL (TLH) Tampa, FL (TPA) Tulum, MX (TQO) Valdosta, GA (VLD)

Exception Policies

Tropical Storm Helene - Bulletin 2

Date(s) of Impacted travel:	September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before:	September 24, 2024
Affected Area(s) to/from/through the following:	Cancun, MX (CUN) Daytona Beach, FL (DAB) Panama City, FL (ECP) Key West, FL (EYW) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Mobile, AL (MOB) Orlando, FL (MCO) Pensacola, FL (PNS) Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Tulum, MX (TQO) Valdosta, GA (VLD) Fort Walton Beach, FL (VPS)

Exception Policies

Tropical Storm Helene - Bulletin 1

Date(s) of Impacted travel:	September 25, 2024 through September 27, 2024
Applicable to tickets issued on or before:	September 23, 2024
Affected Area(s) to/from/through the following:	Cancun, MX (CUN) Daytona Beach, FL (DAB) Panama City, FL (ECP) Key West, FL (EYW) Havana, CU (HAV) Hilton Head Island, SC (HHH) Jacksonville, FL (JAX) Mobile, AL (MOB) Pensacola, FL (PNS) Fort Myers, FL (RSW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Valdosta, GA (VLD) Fort Walton BeaCNch, FL (VPS)

Exception Policies

Israel Security Situation - Bulletin 9

Date(s) of Impacted travel:	October 07, 2023 through December 31, 2024
Applicable to tickets issued on or before:	September 19, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Typhoon Bebinca - Bulletin 1

Date(s) of Impacted travel:	September 14, 2024 through September 16, 2024
Applicable to tickets issued on or before:	September 13, 2024
Affected Area(s) to/from/through the following:	Shanghai, CN (PVG)

Exception Policies

Tropical Storm Francine - Bulletin 2

Date(s) of Impacted travel:	September 10, 2024 through September 13, 2024
Applicable to tickets issued on or before:	September 11, 2024
Affected Area(s) to/from/through the following:	Alexandria, LA (AEX) Baton Rouge, LA (BTR) Gulfport, MS (GPT) Jackson, MS (JAN) Lafayette, LA (LFT) Little Rock, AR (LIT) Mobile, AL (MOB) New Orleans, LA (MSY)

Exception Policies

Tropical Storm Francine - Bulletin 1

Date(s) of Impacted travel:	September 10, 2024 through September 11, 2024
Applicable to tickets issued on or before:	September 09, 2024
Affected Area(s) to/from/through the following:	Alexandria, LA (AEX) Baton Rouge, LA (BTR) Gulfport, MS (GPT) Jackson, MS (JAN) Lafayette, LA (LFT) Little Rock, AR (LIT) Mobile, AL (MOB) New Orleans, LA (MSY)

Exception Policies

Israel Security Situation - Bulletin 8

Date(s) of Impacted travel:	October 07, 2023 through October 31, 2024
Applicable to tickets issued on or before:	August 21, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Israel Security Situation - Bulletin 7

Date(s) of Impacted travel:	October 07, 2023 through September 30, 2024
Applicable to tickets issued on or before:	August 19, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

East Coast Severe Weather - Bulletin 1

Date(s) of Impacted travel:	August 18, 2024 through August 19, 2024
Applicable to tickets issued on or before:	August 17, 2024
Affected Area(s) to/from/through the following:	Allentown, PA (ABE) Baltimore, MD (BWI) Harrisburg, PA (MDT) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Hurricane Ernesto- Bulletin 1

Date(s) of Impacted travel:	August 16, 2024 through August 17, 2024
Applicable to tickets issued on or before:	August 14, 2024
Affected Area(s) to/from/through the following:	Bermuda, BM (BDA)

Exception Policies

Typhoon Ampil - Bulletin 1

Date(s) of Impacted travel:	August 15, 2024 through August 16, 2024
Applicable to tickets issued on or before:	August 13, 2024
Affected Area(s) to/from/through the following:	Tokyo – Haneda, Japan (HND)

Exception Policies

Tropical Storm Ernesto - Bulletin 1

Date(s) of Impacted travel:	August 12, 2024 through August 15, 2024
Applicable to tickets issued on or before:	August 12, 2024
Affected Area(s) to/from/through the following:	Punta Cana, DO (PUJ) San Juan, PR (SJU) St. Maarten, SX (SXM) St. Thomas, VI (STT)

Exception Policies

Tropical Storm Debby - East Coast U.S. - Bulletin 1

Date(s) of Impacted travel:	August 07, 2024 through August 09, 2024
Applicable to tickets issued on or before:	August 07, 2024
Affected Area(s) to/from/through the following:	Baltimore, MD (BWI) Boston, MA (BOS) Charlotte, NC (CLT) Charlottesville, VA (CHO) Harrisburg, PA (MDT) Hartford, CT (BDL) New York – Kennedy, NY (JFK) New York – LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Raleigh/Durham, NC (RDU) Richmond, VA (RIC) Roanoke, VA (ROA) Rochester, NY (ROC) Syracuse, NY (SYR) Washington D.C. – Dulles (IAD) Washington D.C. – Reagan (DCA) White Plains, NY (HPN)

Exception Policies

Israel Security Situation - Bulletin 6

Date(s) of Impacted travel:	October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before:	August 05, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Tropical Storm Debby - Southeast U.S. - Bulletin 1

Date(s) of Impacted travel:	August 05, 2024 through August 07, 2024
Applicable to tickets issued on or before:	August 05, 2024
Affected Area(s) to/from/through the following:	Augusta, GA (AGS) Charleston, SC (CHS) Columbia, SC (CAE) Hilton Head, SC (HHH) Jacksonville, FL (JAX) Myrtle Beach, SC (MYR) Savannah, GA (SAV) Tallahassee, FL (TLH) Wilmington, NC (ILM)

Exception Policies

Tropical Depression Four - Bulletin 1

Date(s) of Impacted travel:	August 03, 2024 through August 05, 2024
Applicable to tickets issued on or before:	August 03, 2024
Affected Area(s) to/from/through the following:	Fort Myers, FL (RSW) Gainesville, FL (GNV) Jacksonville, FL (JAX) Key West, FL (EYW) Sarasota, FL (SRQ) Tallahassee, FL (TLH) Tampa, FL (TPA) Valdosta, GA (VLD)

Exception Policies

Israel Security Situation - Bulletin 5

Date(s) of Impacted travel:	October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before:	July 31, 2024
Affected Area(s) to/from/through the following:	Tel Aviv, Israel (TLV)

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 6

Date(s) of Impacted travel:	July 19, 2024 through July 28, 2024
Applicable to tickets issued on or before:	July 23, 2024
Affected Area(s) to/from/through the following:	All DL-Operated flights

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 5

Date(s) of Impacted travel:	July 19, 2024 through July 23, 2024
Applicable to tickets issued on or before:	July 22, 2024
Affected Area(s) to/from/through the following:	All DL-Operated flights

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 4

Date(s) of Impacted travel:	July 19, 2024 through July 22, 2024
Applicable to tickets issued on or before:	July 21, 2024
Affected Area(s) to/from/through the following:	Travel on all DL- operated flights

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 3

Date(s) of Impacted travel:	July 19, 2024 through July 21, 2024
Applicable to tickets issued on or before:	July 19, 2024
Affected Area(s) to/from/through the following:	Travel on all DL- operated flights

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 2

Date(s) of Impacted travel:	July 19, 2024 through July 20, 2024
Applicable to tickets issued on or before:	July 19, 2024
Affected Area(s) to/from/through the following:	Travel on all DL- operated flights

Exception Policies

Technology Outage - Delta Systemwide Travel - Bulletin 1

Date(s) of Impacted travel:	July 19, 2024
Applicable to tickets issued on or before:	July 19, 2024
Affected Area(s) to/from/through the following:	Travel on all DL - operated flights

Exception Policies

Eastern U.S. Weather

Date(s) of Impacted travel:	July 17, 2024 through July 18, 2024
Applicable to tickets issued on or before:	July 17, 2024
Affected Area(s) to/from/through the following:	Atlanta, GA (ATL) Baltimore, MD (BWI) Boston, MA (BOS) Charlotte, NC (CLT) Hartford, CT (BDL) New York Kennedy, NY (JFK) Nlew York LaGuardia, NY (LGA) Newark, NJ (EWR) Philadelphia, PA (PHL) Raleigh / Durham, NC (RDU) Washingtton Dulles, VA (IAD) Washington Reagan, VA (DCA) White Plains, NY (HPN)

Exception Policies

Hurricane Beryl - Texas - Bulletin 1

Date(s) of Impacted travel:	July 07, 2024 through July 09, 2024
Applicable to tickets issued on or before:	July 05, 2024
Affected Area(s) to/from/through the following:	Austin, TX (AUS) Houston - Hobby, TX (HOU) Houston - Intercontinental, TX (IAH) McAllen, TX (MFE) San Antonio, TX (SAT)

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 3

Date(s) of Impacted travel:	July 01, 2024 through July 07, 2024
Applicable to tickets issued on or before:	July 05, 2024
Affected Area(s) to/from/through the following:	Belize, BZ (BZE) Cancun, MX (CUN) Grand Cayman Island, KY (GCM) Montego Bay, JM (MBJ) Kingston, JM (KIN) Tulum, MX (TQO)

Exception Policies

Hurricane Beryl - The Caribbean Islands - Bulletin 2

Date(s) of Impacted travel:	July 01, 2024 through July 05, 2024
Applicable to tickets issued on or before:	July 02, 2024
Affected Area(s) to/from/through the following:	Belize, BZ (BZE) Cancun, MX (CUN) Grand Cayman Islands, KY (GCM) Kingston, JM (KIN) Montego May, JM (MBJ) Tulum, MX (TQO)

Exception Policies

HURRICANE BERYL - THE CARIBBEAN ISLANDS - BULLETIN 1

Date(s) of Impacted travel:	July 01, 2024 through July 04, 2024
Applicable to tickets issued on or before:	July 01, 2024
Affected Area(s) to/from/through the following:	Belize, BZ (BZE) Grand Cayman Island, KY (GCM) Montego Bay, JM (MBJ) Kingston, JM (KIN)

Exception Policies

Hurricane Beryl - Bulletin 1

Date(s) of Impacted travel:	June 30, 2024 through July 01, 2024
Applicable to tickets issued on or before:	June 29, 2024
Affected Area(s) to/from/through the following:	Saint Lucia (UVF)

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Operational Excellence

COMPLETION FACTOR YTD¹

FlightStats (Jan - Dec 2023)

98.3%

Delta Air Lines

98.2%

United

98.9%

American

ON-TIME PERFORMANCE YTD¹

FlightStats (Jan - Dec 2023)

71.6%

Delta Air Lines

64.5%

United

65.1%

American

MISHANDLED BAGS

per 1,000 passengers² (Jan - Oct 2023)

5.24

Delta Air Lines

7.87

United

8.59

American

¹Based on January - December 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. ² DOMESTIC MAINLINE PERFORMANCE: Based on January - October 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2/14/2024

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