EXCEPTION POLICIES
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Exception Policies

Coronavirus Situation in China - Bulletin 1
Date(s) of Impacted travel: January 24, 2020 through January 31, 2020
Applicable to tickets issued on or before: January 24, 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
Read More >

Exception Policies

Nantes Political Unrest - Bulletin 1
Date(s) of Impacted travel: January 23, 2020 through January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
Read More >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: January 24, 2020
Applicable to tickets issued on or before: January 22, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

Northeastern U.S. Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 18, 2020
Applicable to tickets issued on or before: January 16, 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 17, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
Read More >

Exception Policies

Minneapolis/St. Paul Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 17, 2020 through January 18, 2020
Applicable to tickets issued on or before: January 15, 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
Read More >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: January 13, 2020 through January 16, 2020
Applicable to tickets issued on or before: January 13, 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

Manila Airport Operations - Bulletin 1
Date(s) of Impacted travel: January 12, 2020 through January 14, 2020
Applicable to tickets issued on or before: January 12, 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read More >

Exception Policies

Upper Midwest and Canada Winter Weather - Bulletin 1
Date(s) of Impacted travel: January 11, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 10, 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
Read More >

Exception Policies

Australia Wildfires - Bulletin 1
Date(s) of Impacted travel: January 09, 2020 through January 12, 2020
Applicable to tickets issued on or before: January 09, 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia
Read More >

Exception Policies

Puerto Rico Earthquake - Bulletin 1
Date(s) of Impacted travel: January 07, 2020 through January 09, 2020
Applicable to tickets issued on or before: January 07, 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
Read More >

Exception Policies

Upper Midwest Weather - Bulletin 1
Date(s) of Impacted travel: December 28, 2019 through December 29, 2019
Applicable to tickets issued on or before: December 27, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
Read More >

Exception Policies

Industrial Action in France - Bulletin 2
Date(s) of Impacted travel: December 19, 2019
Applicable to tickets issued on or before: December 18, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

Industrial Action in France - Bulletin 1
Date(s) of Impacted travel: December 17, 2019
Applicable to tickets issued on or before: December 12, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

French ATC Industrial Action - Bulletin 2
Date(s) of Impacted travel: December 10, 2019 through December 12, 2019
Applicable to tickets issued on or before: December 11, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

French ATC Industrial Action - Bulletin 1
Date(s) of Impacted travel: December 10, 2019
Applicable to tickets issued on or before: December 08, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

Amsterdam Fog - Bulletin 2
Date(s) of Impacted travel: December 04, 2019 through December 05, 2019
Applicable to tickets issued on or before: December 04, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Amsterdam Fog - Bulletin 1
Date(s) of Impacted travel: December 04, 2019
Applicable to tickets issued on or before: December 03, 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read More >

Exception Policies

Typhoon Kammuri - Bulletin 1
Date(s) of Impacted travel: December 03, 2019 through December 04, 2019
Applicable to tickets issued on or before: December 01, 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
Read More >

Exception Policies

Midwestern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: December 01, 2019
Applicable to tickets issued on or before: November 30, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read More >

Exception Policies

Northeast Winter Weather - Bulletin 1
Date(s) of Impacted travel: December 01, 2019 through December 02, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Upper Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: November 30, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
Read More >

Exception Policies

France Industrial Action - Bulletin 1
Date(s) of Impacted travel: December 05, 2019 through December 07, 2019
Applicable to tickets issued on or before: November 29, 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read More >

Exception Policies

Minneapolis Weather - Bulletin 1
Date(s) of Impacted travel: November 27, 2019
Applicable to tickets issued on or before: November 25, 2019
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
Read More >

Exception Policies

Denver Weather - Bulletin 1
Date(s) of Impacted travel: November 26, 2019
Applicable to tickets issued on or before: November 24, 2019
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)
Read More >

Exception Policies

Santiago Civil Unrest - Bulletin 5
Date(s) of Impacted travel: October 21, 2019 through November 10, 2019
Applicable to tickets issued on or before: November 07, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read More >

Exception Policies

Santiago Civil Unrest - Bulletin 4
Date(s) of Impacted travel: October 21, 2019 through November 08, 2019
Applicable to tickets issued on or before: November 05, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read More >

Exception Policies

Southwestern France Weather - Bulletin 1
Date(s) of Impacted travel: November 03, 2019
Applicable to tickets issued on or before: November 02, 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
Read More >

Exception Policies

Santiago Civil Unrest - Bulletin 3
Date(s) of Impacted travel: October 21, 2019 through November 05, 2019
Applicable to tickets issued on or before: October 30, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read More >

Exception Policies

Getty Wildfire - Bulletin 1
Date(s) of Impacted travel: October 29, 2019 through October 30, 2019
Applicable to tickets issued on or before: October 29, 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
Read More >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: October 27, 2019
Applicable to tickets issued on or before: October 26, 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Santiago Civil Unrest - Bulletin 2
Date(s) of Impacted travel: October 21, 2019 through October 30, 2019
Applicable to tickets issued on or before: October 25, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read More >

Exception Policies

Santiago Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 21, 2019 through October 25, 2019
Applicable to tickets issued on or before: October 21, 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read More >

Exception Policies

Barcelona Civil Unrest, October 18 - Bulletin 1
Date(s) of Impacted travel: October 18, 2019
Applicable to tickets issued on or before: October 16, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
Read More >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: October 17, 2019
Applicable to tickets issued on or before: October 15, 2019
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Hartford, CT (BDL)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
Read More >

Exception Policies

Barcelona Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 14, 2019 through October 15, 2019
Applicable to tickets issued on or before: October 14, 2019
Affected Area(s) to/from/through the following:
  • Barcelona, ES (BCN)
Read More >

Exception Policies

Saddleridge Fire - Bulletin 1
Date(s) of Impacted travel: October 11, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 11, 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Orange County, CA (SNA)
  • Ontario, CA (ONT)
Read More >

Exception Policies

Ecuador Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 10, 2019 through October 17, 2019
Applicable to tickets issued on or before: October 10, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read More >

Exception Policies

Midwest Winter Weather - Bulletin 1
Date(s) of Impacted travel: October 10, 2019 through October 11, 2019
Applicable to tickets issued on or before: October 09, 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Williston, ND (XWA)
Read More >

Exception Policies

Typhoon Hagibis - Bulletin 1
Date(s) of Impacted travel: October 09, 2019 through October 13, 2019
Applicable to tickets issued on or before: October 08, 2019
Affected Area(s) to/from/through the following:
  • Kansai, JP (KIX)
  • Nagoya, JP (NGO)
  • Tokyo -Haneda, JP (HND)
  • Tokyo -Narita, JP (NRT)
Read More >

Exception Policies

Civil Unrest in Ecuador - Bulletin 1
Date(s) of Impacted travel: October 04, 2019 through October 05, 2019
Applicable to tickets issued on or before: October 04, 2019
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
Read More >

Exception Policies

Tropical Storm Mitag - Bulletin 1
Date(s) of Impacted travel: September 30, 2019 through October 01, 2019
Applicable to tickets issued on or before: September 30, 2019
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
Read More >

Exception Policies

Tropical Storm Karen - Bulletin 1
Date(s) of Impacted travel: September 22, 2019 through September 25, 2019
Applicable to tickets issued on or before: September 22, 2019
Affected Area(s) to/from/through the following:
  • San Juan, PR (SJU)
  • St. Thomas, VI (STT)
Read More >

Exception Policies

Tropical Storm Jerry - Bulletin 1
Date(s) of Impacted travel: September 24, 2019
Applicable to tickets issued on or before: September 21, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read More >

Exception Policies

Tropical Storm Imelda - Bulletin 2
Date(s) of Impacted travel: September 17, 2019 through September 20, 2019
Applicable to tickets issued on or before: September 19, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby ,TX (HOU)
Read More >

Exception Policies

Tropical Storm Lorena - Bulletin 1
Date(s) of Impacted travel: September 18, 2019 through September 21, 2019
Applicable to tickets issued on or before: September 18, 2019
Affected Area(s) to/from/through the following:
  • Los Cabos, MX (SJD)
  • Puerto Vallarta, MX (PVR)
Read More >

Exception Policies

Tropical Storm Imelda - Bulletin 1
Date(s) of Impacted travel: September 17, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 17, 2019
Affected Area(s) to/from/through the following:
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
Read More >

Exception Policies

Hurricane Humberto - Bulletin 1
Date(s) of Impacted travel: September 16, 2019 through September 19, 2019
Applicable to tickets issued on or before: September 16, 2019
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
Read More >

Exception Policies

San Francisco Airport Runway Construction - Bulletin 1
Date(s) of Impacted travel: September 09, 2019 through September 26, 2019
Applicable to tickets issued on or before: September 26, 2019
Affected Area(s) to/from/through the following:
  • San Francisco, CA (SFO)
Read More >

Exception Policies

Typhoon Faxai - Bulletin 1
Date(s) of Impacted travel: September 09, 2019 through September 10, 2019
Applicable to tickets issued on or before: September 09, 2019
Affected Area(s) to/from/through the following:
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read More >
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Operational Excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Nov. 2018)
1.75
Delta Air Lines
2.33
United
3.39
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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