EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: March 13, 2024 through March 15, 2024
Applicable to tickets issued on or before: March 12, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
read more >

Exception Policies

Date(s) of Impacted travel: March 03, 2024
Applicable to tickets issued on or before: March 03, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Hayden, CO (HDN)
  • Montrose, CO (MTJ)
  • Vail, CO (EGE)
read more >

Exception Policies

Date(s) of Impacted travel: March 01, 2024 through March 03, 2024
Applicable to tickets issued on or before: March 01, 2024
Affected Area(s) to/from/through the following:
  • Elko, NV (EKO)
  • Jackson Hole, WY (JAC)
  • Reno, NV (RNO)
  • Salt Lake City, UT (SLC)
  • Sun Valley, ID (SUN)
read more >

Exception Policies

Date(s) of Impacted travel: February 27, 2024 through February 28, 2024
Applicable to tickets issued on or before: February 27, 2024
Affected Area(s) to/from/through the following:
  • Mexico City, MX (MEX)
read more >

Exception Policies

Date(s) of Impacted travel: February 27, 2024
Applicable to tickets issued on or before: February 26, 2024
Affected Area(s) to/from/through the following:
  • Aspen, Co (ASE)
  • Billings, MT (BIL)
  • Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Grand Forks, ND (GFK)
  • Hayden, CO (HDN)
  • Vail, CO (EGE)
read more >

Exception Policies

Date(s) of Impacted travel: February 13, 2024 through February 14, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB) 
  • Allentown, PA (ABE) 
  • Bangor, ME (BGR) 
  • Binghamton, NY (BGM) 
  • Boston, MA (BOS) 
  • Burlington, VT (BTV) 
  • Elmira, NY (ELM) 
  • Harrisburg, PA (MDT) 
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH) 
  • New York - Kennedy, NY (JFK) 
  • New York - LaGuardia, NY (LGA) 
  • Newark, NJ (EWR) 
  • Portland, ME (PWM) 
  • Providence, RI (PVD) 
  • Syracuse, NY (SYR) 
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: February 13, 2024
Applicable to tickets issued on or before: February 11, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: February 05, 2024 through February 06, 2024
Applicable to tickets issued on or before: February 04, 2024
Affected Area(s) to/from/through the following:
  • Tokyo - Haneda, Japan (HND)
read more >

Exception Policies

Date(s) of Impacted travel: February 01, 2024
Applicable to tickets issued on or before:
Affected Area(s) to/from/through the following:
  • Frankfurt, DE (FRA)
read more >

News

Passport…wallet…Fly Delta app. Delta customers flying from Paris-CDG will find a travel tool with all they need for a smoother trip when they download the Fly Delta app.

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Exception Policies

Date(s) of Impacted travel: January 22, 2024 through January 23, 2024
Applicable to tickets issued on or before: January 22, 2024
Affected Area(s) to/from/through the following:
  • Cleveland, OH (CLE)
  • Detroit, MI (DTW)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Lansing, MI (LAN)
  • Saginaw, MI (MBS)
read more >

Exception Policies

Date(s) of Impacted travel: January 22, 2024
Applicable to tickets issued on or before: January 21, 2024
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago Midway International, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kansas City, MO (MCI)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Northwest Arkansas, AR (XNA)
  • Oklahoma City, OK (OKC)
  • South Bend, IN (SBN)
  • Springfield, MO (SGF)
  • St Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: January 20, 2024 through January 24, 2024
Applicable to tickets issued on or before: January 20, 2024
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: January 19, 2024 through January 20, 2024
Applicable to tickets issued on or before: January 18, 2024
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Charleston, WV (CRW)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Detroit, MI (DTW)
  • Fort Wayne, IN (FWA)
  • Harrisburg, PA (MDT)
  • Indianapolis, IN (IND) 
  • Marquette, MI (MQT) 
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • Newark, NJ (EWR) 
  • Philadelphia, PA (PHL) 
  • Pittsburgh, PA (PIT) 
  • Rochester, NY (ROC) 
  • South Bend, IN (SBN) 
  • Washington D.C. – Dulles (IAD) 
  • Washington D.C. – Reagan (DCA) 
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: January 18, 2024 through January 19, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Columbus, MS (GTR)
  • Knoxville, TN (TYS)
  • Lexington, KY (LEX)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Nashville, TN (BNA)
  • Tri-Cities, TN (TRI)
read more >

Exception Policies

Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 17, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE) 
  • Boise, ID (BOI)
  • Great Falls, MT (GTF) 
  • Hayden, CO (HDN) 
  • Jackson Hole, WY (JAC) 
  • Kalispell, MT (FCA) 
  • Missoula, MT (MSO) 
  • Pasco, WA (PSC) 
  • Portland, OR (PDX) 
  • Redmond, OR (RDM) 
  • Seattle, WA (SEA) 
  • Spokane, WA (GEG) 
  • Sun Valley, ID (SUN) 
  • Twin Falls, ID (TWF)
read more >

Exception Policies

Date(s) of Impacted travel: January 17, 2024 through January 18, 2024
Applicable to tickets issued on or before: January 16, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Spokane, WA (GEG)
  • Great Falls, MT (GTF)
  • Hayden, CO (HDN)
  • Jackson Hole, WY (JAC)
  • Kalispell, MT (FCA)
  • Missoula, MT (MSO)
  • Pasco, WA (PSC)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
read more >

Exception Policies

Date(s) of Impacted travel: January 14, 2024 through January 16, 2024
Applicable to tickets issued on or before: January 14, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Asheville, NC (AVL)
  • Austin, TX (AUS)
  • Baton Rouge, LA (BTR)
  • Bentonville, AR (XNA)
  • Chattanooga, TN (CHA)
  • Columbus, MS (GTR)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Huntsville, AL (HSV)
  • Jackson, MS (JAN)
  • Knoxville, TN (TYS)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • Nashville, TN (BNA)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tri City, TN (TRI)
  • Tulsa, OK (TUL)
read more >

Exception Policies

Date(s) of Impacted travel: January 14, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Austin, TX (AUS)
  • Bentonville, AR (XNA)
  • Dallas, TX (DAL)
  • Dallas-Fort Worth, TX (DFW)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Shreveport, LA (SHV)
  • Tulsa, OK (TUL) 
read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2024 through January 15, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Rochester, NY (ROC)
read more >

Exception Policies

Date(s) of Impacted travel: January 13, 2024 through January 14, 2024
Applicable to tickets issued on or before: January 13, 2024
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • Boise, ID (BOI)
  • Elko, NV (EKO)
  • Eugene, OR (EUG)
  • Hayden, CO (HDN)
  • Idaho Falls, ID (IDA)
  • Jackson Hole, WY (JAC)
  • Pocatello, ID (PIH)
  • Portland, OR (PDX)
  • Redmond, OR (RDM)
  • Sun Valley, ID (SUN)
  • Twin Falls, ID (TWF)
  • Vail, CO (EGE)
read more >

Exception Policies

Date(s) of Impacted travel: January 12, 2024 through January 13, 2024
Applicable to tickets issued on or before: January 11, 2024
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Burlington, VT (BTV)
  • Cedar Rapids, IA (CID)
  • Chicago, IL (MDW)
  • Chicago, IL (ORD)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • La Crosse, WI (LSE)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Minneapolis/St. Paul, MN (MSP)
  • Moline, IL (MLI)
  • Montreal, QC (YUL)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rhinelander, WI (RHI)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Saint Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • South Bend, IN (SBN)
  • Toronto, ON (YYZ)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
read more >

Exception Policies

Date(s) of Impacted travel: January 10, 2024 through January 12, 2024
Applicable to tickets issued on or before: January 10, 2024
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 08, 2024
Affected Area(s) to/from/through the following:
  • Appleton, WI (ATW)
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Escanaba, MI (ESC)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Marquette, MI (MQT)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Pellston, MI (PLN)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
  • Wichita, KS (ICT)
read more >

Policy Updates

Starting the week of January 8, 2024, Delta is removing access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS).

read more >

Exception Policies

Date(s) of Impacted travel: January 08, 2024 through January 09, 2024
Applicable to tickets issued on or before: January 07, 2024
Affected Area(s) to/from/through the following:
  • Cedar Rapids, IA (CID)
  • Chicago Midway, IL (MDW)
  • Chicago O'Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Kansas City, MO (MCI)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 05, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Syracuse, NY (SYR)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

News

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2024, citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

read more >

Exception Policies

Date(s) of Impacted travel: January 06, 2024 through January 07, 2024
Applicable to tickets issued on or before: January 04, 2024
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Roanoke, VA (ROA)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: January 02, 2024 through January 04, 2024
Applicable to tickets issued on or before: January 02, 2024
Affected Area(s) to/from/through the following:
  • Haneda, Japan (HND)
read more >

Exception Policies

Date(s) of Impacted travel: December 25, 2023 through December 26, 2023
Applicable to tickets issued on or before: December 25, 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, South Dakota (ABR)
  • Bemidji, Minnesota (BJI)
  • Bismarck, North Dakota (BIS)
  • Fargo, North Dakota (FAR)
  • Grand Forks, North Dakota (GFK)
  • International Falls, Minnesota (INL)
  • Rapid City, South Dakota (RAP)
  • Sioux Falls, South Dakota (FSD)
read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2023 through December 26, 2023
Applicable to tickets issued on or before: December 22, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: December 21, 2023 through December 22, 2023
Applicable to tickets issued on or before: December 20, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: December 18, 2023
Applicable to tickets issued on or before: December 16, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS) 
  • Newark, NJ (EWR)
  • New York, NY (JFK) 
  • New York, NY (LGA) 
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 10, 2023
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Syracuse, NY (SYR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 10, 2023
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Burlington, VT (BTV)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: December 10, 2023 through December 11, 2023
Applicable to tickets issued on or before: December 09, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
read more >

Policy Updates

Delta would like to remind Travel Agencies that have customers with unused tickets that were extended through December 31, 2023, that they need to rebook and reissue their ticket by December 31, 2023.

read more >

News

Delta remains the best airline for business travelers for the 13th year in a row, with top marks for Delta’s exceptional customer service, distribution channels and expansive network.

read more >

Exception Policies

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: November 01, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: October 31, 2023
Affected Area(s) to/from/through the following:
  • Bordeaux, France (BOD)
  • Brest, France (BES)
  • Nantes, France (NTE)
read more >

Exception Policies

Date(s) of Impacted travel: October 27, 2023 through November 07, 2023
Applicable to tickets issued on or before: October 28, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Mexico (ACA)
read more >

Exception Policies

Date(s) of Impacted travel: October 27, 2023 through October 31, 2023
Applicable to tickets issued on or before: October 27, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Guerrero (ACA)
read more >

Exception Policies

Date(s) of Impacted travel: October 20, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 19, 2023
Affected Area(s) to/from/through the following:
  • San Juan P.R. (SJU)
  • St. Lucia (UVF)
  • St. Maarten (SXM)
  • St. Thomas U.S. VI (STT)
read more >

Exception Policies

Date(s) of Impacted travel: October 21, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 18, 2023
Affected Area(s) to/from/through the following:
  • Los Cabos/San Jose del Cabo, México (SJD)
read more >

Exception Policies

Date(s) of Impacted travel: October 10, 2023 through October 20, 2023
Applicable to tickets issued on or before: October 10, 2023
Affected Area(s) to/from/through the following:
  • Guatemala City, GT (GUA)
read more >

Exception Policies

Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: October 11, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Date(s) of Impacted travel: October 10, 2023 through October 13, 2023
Applicable to tickets issued on or before: October 10, 2023
Affected Area(s) to/from/through the following:
  • Guatemala City, GT (GUA)
read more >

Exception Policies

Date(s) of Impacted travel: October 07, 2023 through October 31, 2023
Applicable to tickets issued on or before: October 09, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Date(s) of Impacted travel: October 07, 2023 through October 14, 2023
Applicable to tickets issued on or before: October 07, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >
LOAD MORE
Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Sep 2023)
98.5%
Delta Air Lines
97.7%
United
98.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Sep 2023)
69.1%
Delta Air Lines
61.9%
United
63.4%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Aug 2023)
5.54
Delta Air Lines
8.39
United
9.10
American

 1Based on January - September 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January - August 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 11/27/203

 
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