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Lucky 13: Delta named No. 1 in Business Travel News Survey for 13th consecutive year

Delta remains the best airline for business travelers for the 13th year in a row, with top marks for Delta’s exceptional customer service, distribution channels and expansive network.

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Exception Policies

Amsterdam Severe Weather - Bulletin 1
Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: November 01, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
read more >

Exception Policies

French West Coast Storm Ciaran - Bulletin 1
Date(s) of Impacted travel: November 01, 2023 through November 02, 2023
Applicable to tickets issued on or before: October 31, 2023
Affected Area(s) to/from/through the following:
  • Bordeaux, France (BOD)
  • Brest, France (BES)
  • Nantes, France (NTE)
read more >

Exception Policies

Acapulco Infrastructure - Bulletin 2
Date(s) of Impacted travel: October 27, 2023 through November 07, 2023
Applicable to tickets issued on or before: October 28, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Mexico (ACA)
read more >

Exception Policies

Acapulco Infrastructure - Bulletin 1
Date(s) of Impacted travel: October 27, 2023 through October 31, 2023
Applicable to tickets issued on or before: October 27, 2023
Affected Area(s) to/from/through the following:
  • Acapulco, Guerrero (ACA)
read more >

Exception Policies

Tropical Storm Tammy - Bulletin 1
Date(s) of Impacted travel: October 20, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 19, 2023
Affected Area(s) to/from/through the following:
  • San Juan P.R. (SJU)
  • St. Lucia (UVF)
  • St. Maarten (SXM)
  • St. Thomas U.S. VI (STT)
read more >

Exception Policies

Tropical Storm Norma - Bulletin 1
Date(s) of Impacted travel: October 21, 2023 through October 22, 2023
Applicable to tickets issued on or before: October 18, 2023
Affected Area(s) to/from/through the following:
  • Los Cabos/San Jose del Cabo, México (SJD)
read more >

Exception Policies

Guatemala Civil Unrest - Bulletin 2
Date(s) of Impacted travel: October 10, 2023 through October 20, 2023
Applicable to tickets issued on or before: October 10, 2023
Affected Area(s) to/from/through the following:
  • Guatemala City, GT (GUA)
read more >

Exception Policies

Israel Security Situation - Bulletin 4
Date(s) of Impacted travel: October 07, 2023 through September 06, 2024
Applicable to tickets issued on or before: October 11, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Guatemala Civil Unrest - Bulletin 1
Date(s) of Impacted travel: October 10, 2023 through October 13, 2023
Applicable to tickets issued on or before: October 10, 2023
Affected Area(s) to/from/through the following:
  • Guatemala City, GT (GUA)
read more >

Exception Policies

Israel Security Situation - Bulletin 3
Date(s) of Impacted travel: October 07, 2023 through October 31, 2023
Applicable to tickets issued on or before: October 09, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Israel Security Situation - Bulletin 2
Date(s) of Impacted travel: October 07, 2023 through October 14, 2023
Applicable to tickets issued on or before: October 07, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

Israel Security Situation - Bulletin 1
Date(s) of Impacted travel: October 07, 2023 through October 09, 2023
Applicable to tickets issued on or before: October 07, 2023
Affected Area(s) to/from/through the following:
  • Tel Aviv, Israel (TLV)
read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: September 29, 2023 through September 30, 2023
Applicable to tickets issued on or before: September 29, 2023
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

East Coast Severe Weather (Tropical Storm Ophelia) - Bulletin 2
Date(s) of Impacted travel: September 22, 2023 through September 24, 2023
Applicable to tickets issued on or before: September 22, 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Fayetteville, NC (FAY)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • White Plains, NY (HPN)
  • Wilmington, NC (ILM)

 
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Exception Policies

East Coast Severe Weather - Bulletin 1
Date(s) of Impacted travel: September 23, 2023 through September 24, 2023
Applicable to tickets issued on or before: September 21, 2023
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Norfolk, VA (ORF)
  • Richmond, VA (RIC)
  • Washington, D.C. - Dulles (IAD)
  • Washington, D.C. - Reagan (DCA)
  • Wilmington, NC (ILM)
read more >

Exception Policies

Hurricane Lee - Northeastern U.S. - Bulletin 1
Date(s) of Impacted travel: September 16, 2023 through September 17, 2023
Applicable to tickets issued on or before: September 14, 2023
Affected Area(s) to/from/through the following:
  • Bangor, ME (BGR)
  • Boston, MA (BOS)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
read more >

Exception Policies

Hurricane Lee - Bulletin 1
Date(s) of Impacted travel: September 14, 2023 through September 15, 2023
Applicable to tickets issued on or before: September 12, 2023
Affected Area(s) to/from/through the following:
  • Bermuda, BM (BDA)
read more >

Exception Policies

Tropical Storm Yun-yeung - Bulletin 1
Date(s) of Impacted travel: September 06, 2023 through September 08, 2023
Applicable to tickets issued on or before: September 06, 2023
Affected Area(s) to/from/through the following:
  • Tokyo, JP (HND)
read more >

Exception Policies

Hurricane Idalia - Bulletin 1
Date(s) of Impacted travel: August 28, 2023 through August 31, 2023
Applicable to tickets issued on or before: August 28, 2023
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Columbus, GA (CSG)
  • Daytona Beach, FL (DAB)
  • Fort Myers, FL (RSW)
  • Gainesville, FL (GNV)
  • Hilton Head Island, SC (HHH)
  • Jacksonville, FL (JAX)
  • Key West, FL (EYW)
  • Myrtle Beach, SC (MYR)
  • Orlando, FL (MCO)
  • Panama City, FL (ECP)
  • Sarasota, FL (SRQ)
  • Savannah, GA (SAV)
  • Tallahassee, FL (TLH)
  • Tampa, FL (TPA)
  • Valdosta, GA (VLD)
read more >

Exception Policies

Maui Wildfires - Bulletin 7
Date(s) of Impacted travel: August 09, 2023 through October 17, 2023
Applicable to tickets issued on or before: August 14, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Tropical Storm Franklin - Bulletin 1
Date(s) of Impacted travel: August 22, 2023 through August 22, 2023
Applicable to tickets issued on or before: August 21, 2023
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • Santo Domingo, DO (SDQ)
read more >

Exception Policies

Tropical Storm Hilary - Bulletin 1
Date(s) of Impacted travel: August 20, 2023 through August 21, 2023
Applicable to tickets issued on or before: August 18, 2023
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Las Vegas, NV (LAS)
  • Los Angeles, CA (LAX)
  • Long Beach, CA (LGB)
  • Ontario, CA (ONT)
  • Palm Springs, CA (PSP)
  • San Diego, CA (SAN)
  • Santa Ana, CA (SNA)
read more >

Exception Policies

Maui Wildfires - Bulletin 6
Date(s) of Impacted travel: August 09, 2023 through September 16, 2023
Applicable to tickets issued on or before: August 14, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Hurricane Hilary - Bulletin 1
Date(s) of Impacted travel: August 19, 2023 through August 20, 2023
Applicable to tickets issued on or before: August 18, 2023
Affected Area(s) to/from/through the following:

Cabo San Lucas, Mexico (SJD)
read more >

Exception Policies

Maui Wildfires - Bulletin 5
Date(s) of Impacted travel: August 09, 2023 through September 16, 2023
Applicable to tickets issued on or before: August 14, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Maui Wildfires - Bulletin 4
Date(s) of Impacted travel: August 09, 2023 through August 31, 2023
Applicable to tickets issued on or before: August 14, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Maui Wildfires - Bulletin 3
Date(s) of Impacted travel: August 09, 2023 through August 31, 2023
Applicable to tickets issued on or before: August 13, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Maui Wildfires - Bulletin 2
Date(s) of Impacted travel: August 09, 2023 through August 15, 2023
Applicable to tickets issued on or before: August 10, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

Maui Wildfires - Bulletin 1
Date(s) of Impacted travel: August 09, 2023 through August 13, 2023
Applicable to tickets issued on or before: August 09, 2023
Affected Area(s) to/from/through the following:
  • Maui, HI (OGG)
read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: August 10, 2023
Applicable to tickets issued on or before: August 09, 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Tropical Storm Khanun - Bulletin 1
Date(s) of Impacted travel: August 09, 2023 through August 10, 2023
Applicable to tickets issued on or before: August 08, 2023
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
read more >

Exception Policies

Northeastern U.S. Summer Weather - Bulletin 1
Date(s) of Impacted travel: August 04, 2023
Applicable to tickets issued on or before: August 03, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Northeast U.S. Weather - Bulletin 1
Date(s) of Impacted travel: July 29, 2023
Applicable to tickets issued on or before: July 29, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Baltimore, MD (BWI)
  • Washington Reagan, VA (DCA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
  • Washington Dulles, VA (IAD)
  • New York, NY (JFK)
  • New York, NY (LGA)
read more >

Exception Policies

Northeastern U.S. Weather - Bulletin 1
Date(s) of Impacted travel: July 27, 2023
Applicable to tickets issued on or before: July 27, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)

 
read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: July 20, 2023
Applicable to tickets issued on or before: July 19, 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Northeast Weather - Bulletin 1
Date(s) of Impacted travel: July 16, 2023 through July 17, 2023
Applicable to tickets issued on or before: July 16, 2023
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Philadelphia, PA (PHL)
  • Providence, RI (PVD)
  • Hartford, CT (BDL)
  • White Plains, NY (HPN)
read more >

Exception Policies

New York City Weather - Bulletin 1
Date(s) of Impacted travel: July 09, 2023 through July 10, 2023
Applicable to tickets issued on or before: July 09, 2023
Affected Area(s) to/from/through the following:
  • Newark, NJ (EWR)
  • New York, NY (JFK)
  • New York, NY (LGA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Amsterdam Severe Weather - Bulletin 1
Date(s) of Impacted travel: July 05, 2023 through July 06, 2023
Applicable to tickets issued on or before: July 05, 2023
Affected Area(s) to/from/through the following:
  • Amsterdam-Netherlands (AMS)
read more >

Exception Policies

New York City Operations - Bulletin 1
Date(s) of Impacted travel: June 27, 2023 through June 28, 2023
Applicable to tickets issued on or before: June 27, 2023
Affected Area(s) to/from/through the following:
  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
read more >

Exception Policies

Los Angeles Ground Transportation Challenges - Bulletin 1
Date(s) of Impacted travel: June 21, 2023 through June 22, 2023
Applicable to tickets issued on or before: June 21, 2023
Affected Area(s) to/from/through the following:
  • Los Angeles, CA (LAX)
read more >

Exception Policies

Atlanta Severe Weather - Bulletin 1
Date(s) of Impacted travel: June 19, 2023 through June 21, 2023
Applicable to tickets issued on or before: June 19, 2023
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
read more >

Exception Policies

Bologna Severe Weather - Bulletin 2
Date(s) of Impacted travel: May 19, 2023 through May 28, 2023
Applicable to tickets issued on or before: May 22, 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
read more >

Exception Policies

Bologna Severe Weather - Bulletin 1
Date(s) of Impacted travel: May 19, 2023 through May 20, 2023
Applicable to tickets issued on or before: May 19, 2023
Affected Area(s) to/from/through the following:
  • Bologna, IT (BLQ)
read more >

Exception Policies

WestJet Operational Disruption - Bulletin 1
Date(s) of Impacted travel: May 19, 2023 through May 20, 2023
Applicable to tickets issued on or before: May 18, 2023
Affected Area(s) to/from/through the following:
  • Calgary, CA (YYC)
  • Edmonton, CA (YEG)
  • Montreal, CA (YUL)
  • Toronto, CA (YYZ)
  • Vancouver, CA (YVR)
  • Winnipeg, CA (YWG)
read more >

Exception Policies

Industrial Action in France- Bulletin 1
Date(s) of Impacted travel: May 01, 2023 through May 02, 2023
Applicable to tickets issued on or before: April 27, 2023
Affected Area(s) to/from/through the following:
  • France, FR
read more >

Exception Policies

Ft. Lauderdale Severe Weather - Bulletin 2
Date(s) of Impacted travel: April 13, 2023 through April 15, 2023
Applicable to tickets issued on or before: April 13, 2023
Affected Area(s) to/from/through the following:
  • Ft. Lauderdale, FL (FLL)
read more >

Exception Policies

Ft. Lauderdale Severe Weather - Bulletin 1
Date(s) of Impacted travel: April 13, 2023 through April 14, 2023
Applicable to tickets issued on or before: April 12, 2023
Affected Area(s) to/from/through the following:

Ft. Lauderdale, FL (FLL)
read more >

Exception Policies

London Heathrow Industrial Action - Bulletin 3
Date(s) of Impacted travel: March 31, 2023 through April 06, 2023
Applicable to tickets issued on or before: April 03, 2023
Affected Area(s) to/from/through the following:
  • London, Heathrow, UK (LHR)*

*Departing flights only
read more >

Exception Policies

Upper Midwest Region - Bulletin 1
Date(s) of Impacted travel: April 03, 2023 through April 06, 2023
Applicable to tickets issued on or before: April 02, 2023
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bismarck, ND (BIS)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Minot, ND (MOT)
  • Rapid City, SD (RAP)
  • Sioux Falls, SD (FSD)
  • Williston, ND (XWA)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Sep 2023)
98.5%
Delta Air Lines
97.7%
United
98.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Sep 2023)
69.1%
Delta Air Lines
61.9%
United
63.4%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Aug 2023)
5.54
Delta Air Lines
8.39
United
9.10
American

 1Based on January - September 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on January - August 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the August 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 11/27/203

 
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