EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: June 29, 2022 through July 06, 2022
Applicable to tickets issued on or before: June 29, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Date(s) of Impacted travel: July 01, 2022 through July 04, 2022
Applicable to tickets issued on or before: June 28, 2022
Affected Area(s) to/from/through the following:
  • Systemwide - all cities where Delta flies
read more >

Exception Policies

Date(s) of Impacted travel: June 27, 2022
Applicable to tickets issued on or before: June 26, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, D.C. (IAD)
  • Washington – Reagan, D.C. (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through July 03, 2022
Applicable to tickets issued on or before: June 24, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 22, 2022
Applicable to tickets issued on or before: June 21, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • Quito, Ecuador (UIO)
read more >

Exception Policies

Date(s) of Impacted travel: June 21, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 20, 2022
Affected Area(s) to/from/through the following:
  • London Heathrow, UK (LHR)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 26, 2022
Applicable to tickets issued on or before: June 09, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 20, 2022
Applicable to tickets issued on or before: June 15, 2022
Affected Area(s) to/from/through the following:
  • Brussels, BE (BRU)
read more >

Exception Policies

Date(s) of Impacted travel: June 16, 2022
Applicable to tickets issued on or before: June 14, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 17, 2022
Applicable to tickets issued on or before: June 10, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: June 08, 2022 through June 09, 2022
Applicable to tickets issued on or before: June 07, 2022
Affected Area(s) to/from/through the following:
  • Paris - Charles De Gaulle, FR (CDG)
read more >

Exception Policies

Date(s) of Impacted travel: June 03, 2022 through June 04, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Fort Myers, FL (RSW)
  • Fort Lauderdale, FL (FLL)
  • Key West, FL (EYW)
  • Miami, FL (MIA)
  • Sarasota, FL (SRQ)
  • Tampa, FL (TPA)
  • West Palm Beach FL, (PBI)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 10, 2022
Applicable to tickets issued on or before: June 02, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: May 30, 2022 through June 06, 2022
Applicable to tickets issued on or before: May 30, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: May 25, 2022 through June 01, 2022
Applicable to tickets issued on or before: June 06, 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

read more >

Exception Policies

Date(s) of Impacted travel: May 26, 2022 through May 28, 2022
Applicable to tickets issued on or before: May 25, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 23, 2022 through May 24, 2022
Applicable to tickets issued on or before: May 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: May 21, 2022 through May 22, 2022
Applicable to tickets issued on or before: May 20, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • Fort Lauderdale, FL (FLL)
  • Miami, FL (MIA)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Orlando, FL, (MCO)
  • Tampa, FL (TPA)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • West Palm Beach FL, (PBI)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 12, 2022 through May 13, 2022
Applicable to tickets issued on or before: May 12, 2022
Affected Area(s) to/from/through the following:
  • Kingston, JM (KIN)
  • Montego Bay, JM (MBJ)
read more >

Exception Policies

Date(s) of Impacted travel: May 07, 2022
Applicable to tickets issued on or before: May 06, 2022
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022
Applicable to tickets issued on or before: May 05, 2022
Affected Area(s) to/from/through the following:
  • Atlanta, GA (ATL)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: May 06, 2022 through May 08, 2022
Applicable to tickets issued on or before: May 03, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: April 30, 2022 through May 01, 2022
Applicable to tickets issued on or before: April 28, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 25, 2022
Applicable to tickets issued on or before: April 23, 2022
Affected Area(s) to/from/through the following:
  • Amsterdam, NL (AMS)
read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022 through April 24, 2022
Applicable to tickets issued on or before: April 22, 2022
Affected Area(s) to/from/through the following:
  • Bismarck, ND (BIS)
  • Minot, ND (MOT)
  • Williston, ND (XWA)
read more >

Exception Policies

Date(s) of Impacted travel: April 23, 2022
Applicable to tickets issued on or before: April 21, 2022
Affected Area(s) to/from/through the following:

Amsterdam, NL (AMS)

read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 30, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 14, 2022
Applicable to tickets issued on or before: April 05, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
read more >

Exception Policies

Date(s) of Impacted travel: April 05, 2022 through April 06, 2022
Applicable to tickets issued on or before: February 28, 2022
Affected Area(s) to/from/through the following:
  • Greece, GR
read more >

Exception Policies

Date(s) of Impacted travel: March 28, 2022 through April 06, 2022
Applicable to tickets issued on or before: March 28, 2022
Affected Area(s) to/from/through the following:
  • Shanghai, China (PVG)
read more >

Exception Policies

Date(s) of Impacted travel: March 20, 2022
Applicable to tickets issued on or before: March 19, 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
read more >

Exception Policies

Date(s) of Impacted travel: March 19, 2022
Applicable to tickets issued on or before: March 18, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: March 12, 2022
Applicable to tickets issued on or before: March 10, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Providence, RI (PVD)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: March 09, 2022
Applicable to tickets issued on or before: March 08, 2022
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: March 09, 2022
Applicable to tickets issued on or before: March 08, 2022
Affected Area(s) to/from/through the following:
  • Aspen, CO (ASE)
  • ·Colorado Springs, CO (COS)
  • Denver, CO (DEN)
  • Hayden, CO (HDN)
  • Salt Lake City, UT (SLC)
  • Vail, CO (EGE)
read more >

Exception Policies

Date(s) of Impacted travel: February 24, 2022 through February 25, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BVT)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Montreal, QC (YUL)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester NY, (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington – Dulles, DC (IAD)
  • Washington – Reagan, DC (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: February 24, 2022 through February 25, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cincinnati, OH (CVG)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Detroit, MI (DTW)
  • Evansville, IN (EVV)
  • Fort Wayne, IN (FWA)
  • Indianapolis, IN (IND)
  • Kalamazoo, MI (AZO)
  • Lexington, KY (LEX)
  • Louisville, KY (SDF)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
read more >

Exception Policies

Date(s) of Impacted travel: February 23, 2022 through February 24, 2022
Applicable to tickets issued on or before: February 22, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Little Rock, AR (LIT)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
read more >

Exception Policies

Date(s) of Impacted travel: February 19, 2022
Applicable to tickets issued on or before: February 19, 2022
Affected Area(s) to/from/through the following:
  • Salt Lake City, UT (SLC)
read more >

Exception Policies

Date(s) of Impacted travel: February 21, 2022 through February 22, 2022
Applicable to tickets issued on or before: February 19, 2022
Affected Area(s) to/from/through the following:

Minneapolis / St. Paul, UT (SLC)

read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 18, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 18, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 16, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Cincinnati, OH (CVG)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Columbus, OH (CMH)
  • Dayton, OH (DAY)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 15, 2022
Affected Area(s) to/from/through the following:
  • Buffalo, NY (BUF)
  • Erie, PA (ERI)
  • Montreal, QC (YUL)
  • Rochester, NY (ROC)
  • Toronto, ON (YYZ)
read more >

Exception Policies

Date(s) of Impacted travel: February 17, 2022 through February 17, 2022
Applicable to tickets issued on or before: February 15, 2022
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Bloomington, IN (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Cleveland, OH (CLE)
  • Des Moines, IA (DSM)
  • Detroit, MI (DTW)
  • Flint, MI (FNT)
  • Fort Wayne, IN (FWA)
  • Grand Rapids, MI (GRR)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Oklahoma City, OK (OKC)
  • Omaha, NE (OMA)
  • Saginaw, MI (MBS)
  • South Bend, IN (SBN)
  • St. Louis, MO (STL)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 04, 2022
Applicable to tickets issued on or before: February 03, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Columbus, MS (GTR)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Jackson, MS (JAN)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 04, 2022
Applicable to tickets issued on or before: February 01, 2022
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Baltimore, MD (BWI)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Charleston, WV (CRW)
  • Charlottesville, VA (CHO)
  • Elmira, NY (ELM)
  • Erie, PA (ERI)
  • Harrisburg, PA (MDT)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • Pittsburgh, PA (PIT)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, ON (YYZ)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
read more >

Exception Policies

Date(s) of Impacted travel: February 02, 2022 through February 03, 2022
Applicable to tickets issued on or before: February 01, 2022
Affected Area(s) to/from/through the following:
  • Austin, TX (AUS)
  • Dallas - Fort Worth, TX (DFW)
  • Dallas - Love Field, TX (DAL)
  • Fayetteville, AR (XNA)
  • Fort Smith, AR (FSM)
  • Kansas City, MO (MCI)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Oklahoma City, OK (OKC)
  • San Antonio, TX (SAT)
  • Springfield, MO (SGF)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
read more >
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Operational Excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Dec 2021)
98.3%
Delta Air Lines
97.0%
United
97.4%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Dec 2021)
72.2%
Delta Air Lines
67.0%
United
69.2%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Oct 2021)
3.85
Delta Air Lines
4.75
United
6.37
American

 1Based on January December 2021 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on December 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the October 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 01/21

 
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