Agent Resources

Coronavirus-Related

Coronavirus Situation – Corporate Name Change Exception
Face Masks and Face Mask Exception Process
Travel Agency Process to Extend Ticket Validity Due to COVID-19 For Delta 006 Tickets
Travel Exception Policy Finder
Travel Exception Policy Summary Chart
Waiver Definitions for Cabin to Cabin, Class to Class and Change Fee for Travel Exception Policy

Benefits

Air France Travel Agent Discount Procedures
Delta's Agency Discount (AD) Program - For Travel Agents Outside of the US and Canada - For Travel Originating Outside of the US and Canada
Delta/KLM Agency Discount (AD) Program - For Travel Agents Worldwide - For Travel Originating in the US, Canada and Mexico

General Information

A350 Aircraft Information
Agency Website Information
Aircraft Info
Contracts of Carriage
Delta Scheduled Service to Cuba – FAQs
Delta and Partner Flight Schedules
Delta's Fare Basis Code Structure
General Contact Information
Help Desk
Identifying and Servicing Post-Purchase Upgrades
Media Library
Tax Information

Partner Information

Air France and KLM Agent Resources
Class Mapping
Codeshare Partners
Delta - Aeromexico Joint Cooperation Agreement
Delta and Korean Air Transpacific Joint Venture
Delta and Virgin Australia Trans-Pacific Joint Venture
Delta-Virgin Atlantic Transatlantic Joint Venture
Equity Partners
KL 074 Ticket Stock Reintroduction in the U.S. and Canada - FAQs
SkyTeam Alliance
Strategic Partners
WestJet Partnership

Tools & Queues

Cancel Check-in & Ticket Status Tools
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products
Travel Documents
Check passport and visa requirements (Information is based on IATA's Timatic database)
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