Delta Comfort+ Switches from Premium Economy to Economy Shelf for Latin Markets
As part of the ongoing effort to more consistently and transparently display fare choices, Delta Comfort+ will shift from the Premium Economy shelf to the Economy shelf for Latin itineraries, except routes between the U.S./Canada and SJU, STT and STX. This change is effective July 2, 2019, applies to Delta marketed flights in the region, and follows the shift of Delta Comfort+ to the Economy shelf in Transatlantic and Transpacific markets in 2018.
What does this mean for Travel Agencies?
Delta is shifting Delta Comfort+ to the Economy ‘shelf’ for all third-party channels (e.g. GDS and OBTs) as part of the process to better align how our products are displayed across all international regions, making it easier for Travel Agencies to recognize and sell the products.
When booking and pricing a Delta Comfort+ fare in the GDS in Latin markets and when manual pricing entries are used, Travel Agents will need to book a customer’s reservation into “S”, the lower of the two Delta Comfort+ fares, and use a “price as booked” entry. The lowest available Delta Comfort+ fare will be offered. If “S” is not available, Travel Agents should book in the higher “W” Delta Comfort+ fare and similarly use a “price as booked” entry. Travel Agents should not use a “price as lowest fare and rebook” entry to try to price the itinerary, because the reservation is booked in “S” or “W” class, this entry will rebook the customer into a lower Main Cabin fare and remove them from Delta Comfort+.
Please Note: Delta Comfort+ fares are based on dual inventory; both “S” and “W” class and the Main Cabin class of service used to determine the fare must be available for the PNR to price. Delta recommends that Travel Agents issue the ticket immediately in order to ensure that the PNR prices at the fare quoted.
For any additional questions regarding Delta Comfort+, please contact Global Sales Support or Delta Reservations for assistance.