100 Days Cancel-Free: Delta Celebrates Operational Milestone in Record Timing
Delta is once again setting the bar for operational reliability, rocketing to 100 days without a mainline cancel1 year-to-date Friday, May 10, almost a month ahead of last year's pace.
The cancel-free day count continued through the weekend with the airline now at 104 days for the mainline system1, including both domestic and international operations, compared to 87 this time last year. Delta maintained Friday's 99.84 percent completion factor ranking, or the measure of flights operated versus scheduled, through the weekend into Wednesday.
Year-to-date, the airline has also logged 57 cancel-free 'brand days' across both Delta mainline and Delta Connection operations2 – 15 more than last year.
Delta's latest operational accomplishment comes on the heels of the news that the airline is leading the industry for on-time arrivals during what has been the strongest first quarter since the merger for mainline and network performance.
Earlier this year, the airline earned the top spot in the latest 2018 Airline Quality Rating, was recognized by FlightGlobal as the most on-time airline and by The Wall Street Journal as the best airline of 2018, similarly to The Points Guy.
"Reaching this 100-day milestone so quickly is a true testament to the hard work of our people across the operation and their dedication to taking care of our customers," said Dave Holtz, S.V.P. – Operations and Customer Center. "We keep climbing, improving year after year, because our customers count on us to connect them to moments that matter around the world every day."
(1) Based on Delta's internal statistical reporting of all Delta-operated mainline flights scheduled between Jan. 1, 2019 and May 14, 2019.
(2) Based on Delta's internal statistical reporting of all Delta-operated mainline flights and Delta Connection system flights scheduled between Jan. 1, 2019 and May 14, 2019.