Delta Reminds Agencies of Compliance with IATA Customer Contact Information Standard

POLICY UPDATES: MAY 24, 2019

Delta Reminds Agencies of Compliance with IATA Customer Contact Information Standard

As a reminder of the IATA Resolution 830d, Delta Air Lines is reminding all Agency partners to adopt the use of the SSRCTCE/SSRCTCM industry standard codes for storing customer contact information by June 1, 2019, if they have not already done so.

These contact element entries provide a structured format for customer contact data in the PNR ensuring that our shared Corporate customers obtain timely and relevant information from the airline.

For GDS specific transaction format standard please visit the SSRCTCE/M/R page on Delta Professional. For specific questions on the IATA Resolution 830d please refer to this helpful IATA FAQ document.

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