EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50, or to/from the U.S. Virgin Islands or Puerto Rico)
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Exception Policies

Date(s) of Impacted travel: 21 September 2020
Applicable to tickets issued on or before: 19 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 14 September 2020 through 17 September 2020
Applicable to tickets issued on or before: 15 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • Montgomery, AL (MGM)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 14 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 14 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Fort Walton Beach, FL (VPS)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
  • Panama City, FL (ECP)
  • Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 14 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 13 September 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  •  New Orleans, LA (MSY)
  •  Pensacola, FL (PNS)
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Exception Policies

Date(s) of Impacted travel: 13 September 2020 through 16 September 2020
Applicable to tickets issued on or before: 12 September 2020
Affected Area(s) to/from/through the following:
  • Bermuda (BDA)
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Exception Policies

Date(s) of Impacted travel: 06 September 2020 through 07 September 2020
Applicable to tickets issued on or before: 05 September 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 March 2021
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 02 September 2020 through 03 September 2020
Applicable to tickets issued on or before: 31 August 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 30 August 2020
Applicable to tickets issued on or before: 30 August 2020
Affected Area(s) to/from/through the following:
  • Systemwide Travel
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Exception Policies

Date(s) of Impacted travel: 25 August 2020 through 28 August 2020
Applicable to tickets issued on or before: 27 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Memphis, TN (MEM)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 25 August 2020 through 28 August 2020
Applicable to tickets issued on or before: 26 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Little Rock, AR (LIT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 25 August 2020 through 27 August 2020
Applicable to tickets issued on or before: 25 August 2020
Affected Area(s) to/from/through the following:
  • Alexandria, LA (AEX)
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Houston - Intercontinental, TX (IAH)
  • Houston - Hobby, TX (HOU)
  • Lafayette, LA (LFT)
  • Monroe, LA (MLU)
  • New Orleans, LA (MSY)
  • Shreveport, LA (SHV)
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Exception Policies

Date(s) of Impacted travel: 25 August 2020 through 27 August 2020
Applicable to tickets issued on or before: 25 August 2020
Affected Area(s) to/from/through the following:
  • Seoul, South Korea (ICN)
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Exception Policies

Date(s) of Impacted travel: 23 August 2020 through 24 August 2020
Applicable to tickets issued on or before: 23 August 2020
Affected Area(s) to/from/through the following:
  • Baton Rouge, LA (BTR)
  • Gulfport, MS (GPT)
  • Lafayette, LA (LFT)
  • Mobile, AL (MOB)
  • New Orleans, LA (MSY)
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Exception Policies

Date(s) of Impacted travel: 24 August 2020
Applicable to tickets issued on or before: 22 August 2020
Affected Area(s) to/from/through the following:
  • Key West , FL (EYW)
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Exception Policies

Date(s) of Impacted travel: 22 August 2020 through 23 August 2020
Applicable to tickets issued on or before: 22 August 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DO (PUJ)
  • Santiago, DO (STI)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 22 August 2020
Applicable to tickets issued on or before: 21 August 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DO (PUJ)
  • St. Croix, VI (STX)
  • St. Maarten, SX (SXM)
  • St. Thomas, VI (STT)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 04 August 2020 through 05 August 2020
Applicable to tickets issued on or before: 03 August 2020
Affected Area(s) to/from/through the following:
  • Allentown, PA (ABE)
  • Baltimore, MD (BWI)
  • Hartford, CT (BDL)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • New York, NY – Kennedy (JFK)
  • New York, NY – LaGuardia (LGA)
  • Norfolk, VA (ORF)
  • Philadelphia, PA (PHL)
  • Richmond, VA (RIC)
  • Washington D.C. – Dulles (IAD)
  • Washington D.C. – Reagan (DCA)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 03 August 2020 through 04 August 2020
Applicable to tickets issued on or before: 01 August 2020
Affected Area(s) to/from/through the following:
  • Brunswick, GA (BQK)
  • Charleston, SC (CHS)
  • Hilton Head, SC (HHH)
  • Jacksonville, NC (OAJ)
  • Myrtle Beach, SC (MYR)
  • Savannah, GA (SAV)
  • Wilmington, NC (ILM)
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Exception Policies

Date(s) of Impacted travel: 01 August 2020 through 02 August 2020
Applicable to tickets issued on or before: 31 July 2020
Affected Area(s) to/from/through the following:
  • Daytona Beach, FL (DAB)
  • Fort Lauderdale, FL (FLL)
  • Jacksonville, FL (JAX)
  • Melbourne, FL (MLB)
  • Miami, FL (MIA)
  • Orlando, FL (MCO)
  • West Palm Beach, FL (PBI)
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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 29 July 2020 through 31 July 2020
Applicable to tickets issued on or before: 29 July 2020
Affected Area(s) to/from/through the following:
  • Providenciales, TC (PLS)
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 29 July 2020 through 31 July 2020
Applicable to tickets issued on or before: 29 July 2020
Affected Area(s) to/from/through the following:
  • Punta Cana, DR (PUJ)
  • San Juan, PR (SJU)
  • Santiago, DR (STI)
  • Santo Domingo, DR (SDQ)
  • St. Thomas, VI (STT)
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Exception Policies

Date(s) of Impacted travel: 25 July 2020 through 27 July 2020
Applicable to tickets issued on or before: 25 July 2020
Affected Area(s) to/from/through the following:
  • Honolulu, HI (HNL)
  • Kahului, HI (OGG)
  • Kona, HI (KOA)
  • Lihue, HI (LIH)
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Exception Policies

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News

Delta has been working closely with our long-standing partners at ATPCO and the GDSs to identify an automated industry standard solution for Travel Agencies to exchange tickets that qualify for exceptions under one of our Travel Exception Policies due to the COVID-19 pandemic.

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News

As our mutual customers begin to plan for future business or leisure travel, they often have questions regarding travel restrictions, entry requirements, required documentation or health and quarantine requirements. Delta is committed to providing the information our mutual customers need to prepare for a safe and secure trip.

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News

Today, Delta extended the Change Fee Travel Exception Policy to include tickets issued through June 30, 2020.

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Exception Policies

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 December 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 December 2020
Applicable to tickets issued on or before: 17 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 30 June 2020
Applicable to tickets issued on or before: 14 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 03 April 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 01 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 03 April 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

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News

Effective March 20, Air France and KLM introduced changes to their refund policy process. The process for GDS refunds is no longer an option and refund requests require a form submission on AgentConnect.biz.

read more >

Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 21 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All International Flights (not including travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 17 March 2020 through 30 April 2020
Applicable to tickets issued on or before: 17 March 2020
Affected Area(s) to/from/through the following:
  • All U.S. Domestic travel (travel solely within the U.S. 50)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Colombia
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
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Exception Policies

Date(s) of Impacted travel: 15 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Australia
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Exception Policies

Date(s) of Impacted travel: 12 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 15 March 2020
Affected Area(s) to/from/through the following:
  • Argentina
  • Ecuador
  • El Salvador
  • Guatemala
  • St. Maarten
Read more >

Exception Policies

Date(s) of Impacted travel: 14 March 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Israel
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Exception Policies

Date(s) of Impacted travel: 25 February 2020 through 31 May 2020
Applicable to tickets issued on or before: 14 March 2020
Affected Area(s) to/from/through the following:
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • India
  • Ireland
  • Italy
  • Netherlands
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom
Read more >
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operational excellence
COMPLETION FACTOR YTD1
FlightStats (Jan - Jul 2020)
92.6%
Delta Air Lines
91.3%
United
90.2%
American
ON-TIME PERFORMANCE YTD1
FlightStats (Jan - Jul 2020)
79.1%
Delta Air Lines
76.9%
United
75.1%
American
MISHANDLED BAGS
per 1,000 passengers2 (Jan - Apr 2020)
4.50
Delta Air Lines
5.43
United
7.22
American

1Based on July 2020 “Year to Date” statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2020 “Year to Date” statistics for mishandled bags per 1,000 passengers enplaned as provided in the July 2020 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 8/24 

 
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