Delta Evaluating Europe Flights, Helping Customers Return to U.S. After Coronavirus Travel Directive
Delta will operate a nearly full schedule of flights from continental Europe to multiple U.S. gateways through Sunday, March 15, to ensure eligible customers can return to the United States as the airline responds to a new U.S. government travel directive.
After Sunday, Delta will fly a significantly reduced U.S.-Europe schedule while monitoring customer demand. Delta will continue to help customers affected by these schedule adjustments, including notifying those whose flights have been impacted by these changes.
Delta’s highest priority is to ensure the health and safety of customers and employees. Delta has expanded its aircraft cleaning processes to include a fogging procedure that disinfects common surface areas with a safe, high-grade EPA-registered disinfectant highly effective against many communicable diseases, including coronaviruses. Following the fogging procedure, cleaning crews thoroughly clean cabin surfaces including tray tables, seatback screens, and lavatories. Watch this video to learn more about our fogging.
Earlier Thursday, the airline announced plans to suspend flights scheduled to operate from Europe to Cincinnati, Indianapolis, Orlando, Portland, Raleigh-Durham and Salt Lake City after Friday, March 13, since the directive allows only 11 U.S. airports to serve as points of entry from Europe.
Delta is capping fares for travel to Europe through March 20, and the airline has also waived change fees for customers traveling to, from or through Europe and the U.K. through May 31. Details are available in a wavier here.
If you need assistance, please contact Global Sales Support. As a reminder, Delta offers additional self-service waivers available on the Delta Professional Travel Agency website for qualifying Travel Agencies with a login. For Travel Agencies that do not have a login, Delta offers self-service waivers such as Cancel Fare and Fare Increase, Main Cabin Fares to Premium Fare Ticket Exchanges, Minor Name Corrections and Duplicate Tickets.
Comprehensive information and ongoing updates on Delta’s response to the COVID-19 virus is available here.