EXCEPTION POLICIES
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Exception Policies

Date(s) of Impacted travel: 29 January 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • France (FR)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 29 February 2020
Applicable to tickets issued on or before: 27 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020 through 31 January 2020
Applicable to tickets issued on or before: 24 January 2020
Affected Area(s) to/from/through the following:
  • Beijing, China (PEK)
  • Shanghai, China (PVG)
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News

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News

Due to the health situation in Wuhan, China (WUH), Delta is offering flexibility to any customer with a future trip which includes WUH in the itinerary.

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Exception Policies

Date(s) of Impacted travel: 23 January 2020 through 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • Nantes, France (NTE)
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Exception Policies

Date(s) of Impacted travel: 24 January 2020
Applicable to tickets issued on or before: 22 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

The yearly ranking is determined by metrics such as delays, canceled flights, involuntary denied boarding and complaints. This is the third consecutive year Delta received the award.

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Exception Policies

Date(s) of Impacted travel: 18 January 2020
Applicable to tickets issued on or before: 16 January 2020
Affected Area(s) to/from/through the following:
  • Boston, MA (BOS)
  • Detroit, MI (DTW)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 17 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Lincoln, NE (LNK)
  • Kansas City, MO (MCI)
  • Moline, IL (MLI)
  • Omaha, NE (OMA)
  • Peoria, IL (PIA)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
  • Springfield, MO (SGF)
  • St. Louis, MO (STL)
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Exception Policies

Date(s) of Impacted travel: 17 January 2020 through 18 January 2020
Applicable to tickets issued on or before: 15 January 2020
Affected Area(s) to/from/through the following:
  • Minneapolis/St. Paul, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: 13 January 2020 through 16 January 2020
Applicable to tickets issued on or before: 13 January 2020
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: 12 January 2020 through 14 January 2020
Applicable to tickets issued on or before: 12 January 2020
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: 11 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 10 January 2020
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bloomington, IL (BMI)
  • Cedar Rapids, IA (CID)
  • Chicago – Midway, IL (MDW)
  • Chicago – O’Hare, IL (ORD)
  • Des Moines, IA (DSM)
  • Flint, MI (FNT)
  • Grand Rapids, MI (GRR)
  • Green Bay, WI (GRB)
  • Kalamazoo, MI (AZO)
  • Kansas City, MO (MCI)
  • Lansing, MI (LAN)
  • Madison, WI (MSN)
  • Milwaukee, WI (MKE)
  • Moline, IL (MLI)
  • Montreal, QC, Canada (YUL)
  • Oklahoma City, OK (OKC)
  • Ottawa, ON, Canada (YOW)
  • Pellston, MI (PLN)
  • Peoria, IL (PIA)
  • Saginaw, MI (MBS)
  • Traverse City, MI (TVC)
  • Toronto, ON, Canada (YYZ)
  • Tulsa, OK (TUL)
  • Wichita, KS (ICT)
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Exception Policies

Date(s) of Impacted travel: 09 January 2020 through 12 January 2020
Applicable to tickets issued on or before: 09 January 2020
Affected Area(s) to/from/through the following:
  • Sydney, Australia
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Exception Policies

Date(s) of Impacted travel: 07 January 2020 through 09 January 2020
Applicable to tickets issued on or before: 07 January 2020
Affected Area(s) to/from/through the following:
  • San Juan, Puerto Rico (SJU)
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Exception Policies

Date(s) of Impacted travel: 28 December 2019 through 29 December 2019
Applicable to tickets issued on or before: 27 December 2019
Affected Area(s) to/from/through the following:
  • Aberdeen, SD (ABR)
  • Bemidji, MN (BJI)
  • Bismarck, ND (BIS)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Fargo, ND (FAR)
  • Grand Forks, ND (GFK)
  • Hibbing, MN (HIB)
  • International Falls, MN (INL)
  • Minneapolis, MN (MSP)
  • Minot, ND (MOT)
  • Rochester, MN (RST)
  • Sioux Falls, SD (FSD)
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Network Updates

Delta's service connects Colombia’s capital with New York City, home of the largest Colombian community outside the country.

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Exception Policies

Date(s) of Impacted travel: 19 December 2019
Applicable to tickets issued on or before: 18 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

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Exception Policies

Date(s) of Impacted travel: 17 December 2019
Applicable to tickets issued on or before: 12 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Exception Policies

Date(s) of Impacted travel: 10 December 2019 through 12 December 2019
Applicable to tickets issued on or before: 11 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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Policy Updates

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Exception Policies

Date(s) of Impacted travel: 10 December 2019
Applicable to tickets issued on or before: 08 December 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
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News

Business Travel News has named Jeff Lobl, Delta's Managing Director - Global Distribution & Omnichannel Strategy, to its list of the 25 Most Influential People in Business Travel.

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Exception Policies

Date(s) of Impacted travel: 04 December 2019 through 05 December 2019
Applicable to tickets issued on or before: 04 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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Exception Policies

Date(s) of Impacted travel: 04 December 2019
Applicable to tickets issued on or before: 03 December 2019
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
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News

Important step begins to deliver benefits to customers with expanded connectivity to up to 51 destinations in South America.

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Exception Policies

Date(s) of Impacted travel: 03 December 2019 through 04 December 2019
Applicable to tickets issued on or before: 01 December 2019
Affected Area(s) to/from/through the following:
  • Manila, Philippines (MNL)
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Exception Policies

Date(s) of Impacted travel: 01 December 2019
Applicable to tickets issued on or before: 30 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Bemidji, MN (BJI)
  • Brainerd, MN (BRD)
  • Duluth, MN (DLH)
  • Escanaba, MI (ESC)
  • Fargo, ND (FAR)
  • Flint, MI (FNT)
  • Grand Forks, ND (GFK)
  • Green Bay, WI (GRB)
  • Hibbing, MN (HIB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Saginaw, MI (MBS)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 01 December 2019 through 02 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Albany, NY (ALB)
  • Bangor, ME (BGR)
  • Binghamton, NY (BGM)
  • Boston, MA (BOS)
  • Buffalo, NY (BUF)
  • Burlington, VT (BTV)
  • Elmira, NY (ELM)
  • Hartford, CT (BDL)
  • Ithaca, NY (ITH)
  • Manchester, NH (MHT)
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Portland, ME (PWM)
  • Providence, RI (PVD)
  • Rochester, NY (ROC)
  • Scranton, PA (AVP)
  • State College, PA (SCE)
  • Syracuse, NY (SYR)
  • Toronto, Ontario, Canada (YYZ)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 30 November 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • Alpena, MI (APN)
  • Appleton, WI (ATW)
  • Escanaba, MI (ESC)
  • Green Bay, WI (GRB)
  • Iron Mountain, MI (IMT)
  • LaCrosse, WI (LSE)
  • Marquette, MI (MQT)
  • Minneapolis, MN (MSP)
  • Pellston, MI (PLN)
  • Rapid City, SD (RAP)
  • Rochester, MN (RST)
  • Saginaw, MI (MBS)
  • Sault Ste. Marie, MI (CIU)
  • Sioux Falls, SD (FSD)
  • Traverse City, MI (TVC)
  • Wausau, WI (CWA)
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Exception Policies

Date(s) of Impacted travel: 05 December 2019 through 07 December 2019
Applicable to tickets issued on or before: 29 November 2019
Affected Area(s) to/from/through the following:
  • All Short-Haul and Medium-Haul Air France Operated Flights
Read more >

Exception Policies

Date(s) of Impacted travel: 27 November 2019
Applicable to tickets issued on or before: 25 November 2019
Affected Area(s) to/from/through the following:
  • Minneapolis, MN (MSP)
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Exception Policies

Date(s) of Impacted travel: 26 November 2019
Applicable to tickets issued on or before: 24 November 2019
Affected Area(s) to/from/through the following:

Denver, Colorado (DEN)

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News

Following the ceremonial opening of the first concourse to comprise Delta's state-of-the-art terminal at LaGuardia Airport last month, all Delta Shuttle flights to Boston, Chicago, and Washington, D.C., will relocate to these new gates from Terminal C starting Nov. 16, 2019.

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News

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News

On November 11, 2019, Sabre will change the pseudo city code for Delta queues from QDL to CWO.

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Exception Policies

Date(s) of Impacted travel: 21 October 2019 through 10 November 2019
Applicable to tickets issued on or before: 07 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 21 October 2019 through 08 November 2019
Applicable to tickets issued on or before: 05 November 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta is raising the bar on hospitality as its reinvented international Main Cabin service officially takes flight. Designed to delight, the new service launching today worldwide features thoughtful touches like welcome cocktails, hot towel service, bistro-style dining and more.

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Exception Policies

Date(s) of Impacted travel: 03 November 2019
Applicable to tickets issued on or before: 02 November 2019
Affected Area(s) to/from/through the following:
  • Biarritz, France (BIQ)
  • Bordeaux, France (BOD)
  • Pau, France (PUF)
  • Toulouse, France (TLS)
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Exception Policies

Date(s) of Impacted travel: 21 October 2019 through 05 November 2019
Applicable to tickets issued on or before: 30 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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News

Delta unveiled its first new concourse at the airport, a 105,000-square-foot showpiece that signals the airline’s exciting future in New York.

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Exception Policies

Date(s) of Impacted travel: 29 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 29 October 2019
Affected Area(s) to/from/through the following:
  • Burbank, CA (BUR)
  • Long Beach, CA (LGB)
  • Los Angeles, CA (LAX)
  • Ontario, CA (ONT)
  • Santa Ana – Orange County, CA (SNA)
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Exception Policies

Date(s) of Impacted travel: 27 October 2019
Applicable to tickets issued on or before: 26 October 2019
Affected Area(s) to/from/through the following:
  • New York - John F Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
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Exception Policies

Date(s) of Impacted travel: 21 October 2019 through 30 October 2019
Applicable to tickets issued on or before: 25 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
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Exception Policies

Date(s) of Impacted travel: 21 October 2019 through 25 October 2019
Applicable to tickets issued on or before: 21 October 2019
Affected Area(s) to/from/through the following:
  • Santiago, Chile (SCL)
Read more >

Exception Policies

Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
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Exception Policies

Date(s) of Impacted travel: 18 October 2019
Applicable to tickets issued on or before: 16 October 2019
Affected Area(s) to/from/through the following:
  • Barcelona, Spain (BCN)
  • Madrid, Spain (MAD)
Read more >
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operational excellence
COMPLETION FACTOR1
FlightStats (Jan. 2019)
98.2%
Delta Air Lines
94.4%
United
95.9%
American
ON-TIME PERFORMANCE1
FlightStats (Jan. 2019)
71.3%
Delta Air Lines
62.3%
United
64.3%
American
MISHANDLED BAGS
per 1,000 passengers2 (Oct. 2018)
1.30
Delta Air Lines
1.96
United
3.34
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
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