EXCEPTION POLICIES
Active weather/events
Issued in last 24 hours
A New Look for Delta
Same signature service, bold new look as Delta's uniforms get a makeover
Learn More  >
news & updates
Show Only:

Exception Policies

Date(s) of Impacted travel: 17 August 2018
Applicable to tickets issued on or before: 15 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 12 August 2018 through 14 August 2018
Applicable to tickets issued on or before: 13 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta and its joint venture partner Air France-KLM are launching an industry-first program of aligned benefits for corporate customers to enhance their travel experience, including better seats and priority boarding.

read more >

Exception Policies

Date(s) of Impacted travel: 12 August 2018 through 13 August 2018
Applicable to tickets issued on or before: 10 August 2018
Affected Area(s) to/from/through the following:
  • New York – Kennedy, NY (JFK)
  • New York – LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 August 2018 through 10 August 2018
Applicable to tickets issued on or before: 09 August 2018
Affected Area(s) to/from/through the following:
  • Amsterdam, Netherlands (AMS)
Read more >

Network Updates

Delta is adding new nonstop service three times daily between Raleigh-Durham International Airport and Chicago O’Hare International Airport beginning April 1, 2019 with a convenient schedule designed for the business and leisure traveler.

read more >

Network Updates

In April 2019, Delta will commence service from Seoul-Incheon to Minneapolis/St. Paul, using the airline’s newly refurbished 777 fleet. Available for sale now, this new flight — in cooperation with Delta’s joint venture partner Korean Air — offers among the best connections between the Midwest and Asia and complements the airline’s existing nonstop service to Seoul from Atlanta, Seattle and Detroit.

read more >

Exception Policies

Date(s) of Impacted travel: 08 August 2018 through 09 August 2018
Applicable to tickets issued on or before: 05 August 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

News

Progress continues on Delta’s $3.9 billion new terminal at New York’s LaGuardia airport, also known as The Delta Sky Way at LGA, with construction of the new terminal around the existing Terminal C and D picking up pace.

read more >

Exception Policies

Date(s) of Impacted travel: 31 July 2018 through 03 August 2018
Applicable to tickets issued on or before: 01 August 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

News

Delta SkyMiles was named a Best Travel Rewards Program for 2018-2019 by U.S. News & World Report, securing the No. 2 overall spot for airline reward programs for the second year running.

read more >

Exception Policies

Date(s) of Impacted travel: 20 July 2018 through 30 August 2018
Applicable to tickets issued on or before: 31 July 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Products & Services

More flights across the Pacific with more Delta One suites and Delta Premium Select seating are coming in 2019, bringing more luxury, comfort and choice to more Delta customers transiting the U.S., Japan and Australia.

read more >

Exception Policies

Date(s) of Impacted travel: 31 July 2018 through 01 August 2018
Applicable to tickets issued on or before: 30 July 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Network Updates

Delta Air Lines is adding a second nonstop flight from Miami’s International Airport to Havana, Cuba, starting on Oct. 28, 2018.

read more >

Exception Policies

Date(s) of Impacted travel: 27 July 2018 through 29 July 2018
Applicable to tickets issued on or before: 26 July 2018
Affected Area(s) to/from/through the following:
  • Nagoya, Japan (NGO)
  • Tokyo-Haneda, Japan (HND)
  • Tokyo-Narita, Japan (NRT)
Read more >

Network Updates

Delta Air Lines and its partner Aeromexico will connect the city of Detroit with Queretaro starting Sept. 17, 2018, creating a bridge between these two major industrial cities.

read more >

Exception Policies

Date(s) of Impacted travel: 21 July 2018 through 23 July 2018
Applicable to tickets issued on or before: 21 July 2018
Affected Area(s) to/from/through the following:
  •  Shanghai, China (PVG)
Read more >

Exception Policies

Date(s) of Impacted travel: 20 July 2018 through 30 July 2018
Applicable to tickets issued on or before: 20 July 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 25 July 2018
Applicable to tickets issued on or before: 20 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

News

Delta Air Lines and WestJet have signed a definitive agreement to create a comprehensive transborder joint venture arrangement that will offer customers an extensive route network within the U.S. and Canada.

read more >

Policy Updates

As a reminder, in an effort to facilitate consistency across the transatlantic Joint Venture, KL will reintroduce KL 074 ticket stock in the U.S. and Canada, effective August 1, 2018.

read more >

Exception Policies

Date(s) of Impacted travel: 17 July 2018
Applicable to tickets issued on or before: 16 July 2018
Affected Area(s) to/from/through the following:
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 18 July 2018
Applicable to tickets issued on or before: 14 July 2018
Affected Area(s) to/from/through the following:
  •  Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 July 2018 through 15 July 2018
Applicable to tickets issued on or before: 12 July 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Exception Policies

Date(s) of Impacted travel: 10 July 2018 through 12 July 2018
Applicable to tickets issued on or before: 10 July 2018
Affected Area(s) to/from/through the following:
  • Conakry, Guinea (CKY)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 13 July 2018
Applicable to tickets issued on or before: 09 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 09 July 2018 through 10 July 2018
Applicable to tickets issued on or before: 09 July 2018
Affected Area(s) to/from/through the following:
  • Port Au Prince, HT (PAP)
Read more >

Network Updates

Delta customers can now book travel to Osaka, Japan via the airline’s Seattle hub. The first flight from Seattle will debut April 1, 2019, and the first from Osaka debuts April 2.

read more >

Network Updates

Delta and partners Air France, KLM and Virgin Atlantic will operate special schedules from Paris, Amsterdam and London to Las Vegas for next year's Consumer Electronics Show.

read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 11 July 2018
Applicable to tickets issued on or before: 08 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 07 July 2018
Applicable to tickets issued on or before: 06 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

Exception Policies

Date(s) of Impacted travel: 05 July 2018 through 06 July 2018
Applicable to tickets issued on or before: 05 July 2018
Affected Area(s) to/from/through the following:
  • Aspen, Colorado (ASE)
Read more >

News

Effective July 3, 2018 Delta customers connecting to their Delta Premium Select experience on transatlantic and transpacific flights will receive a Delta Comfort+® seat assignment on their connecting leg of domestic travel, pending availability.

read more >

News

The Delta, GOL and Air France-KLM partnership continues to yield benefits for corporate customers when traveling on GOL and while participating in the airline’s VoeBiz program.

read more >

Exception Policies

Date(s) of Impacted travel: 29 June 2018
Applicable to tickets issued on or before: 27 June 2018
Affected Area(s) to/from/through the following:
  • Stavanger, Norway (SVG)
Read more >

Policy Updates

Effective June 30, 2018, new Transportation Security Administration (TSA) requirements take effect for International flights to the United States where customers are encouraged to place powder-like substances over 12 oz. / 350 mL in their checked bags.

read more >

News

Delta Air Lines was named the Best Domestic Airline for the seventh consecutive year for the 2018 Western Agents Votes of Excellence awards by TravelAge West. Delta Vacations also has been honored again as the “Best Airline Vacation Brand.”

read more >

Exception Policies

Date(s) of Impacted travel: 27 June 2018 through 28 June 2018
Applicable to tickets issued on or before: 26 June 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC -Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Exception Policies

Date(s) of Impacted travel: 27 June 2018
Applicable to tickets issued on or before: 25 June 2018
Affected Area(s) to/from/through the following:
  • Baltimore, MD (BWI)
  • Boston, MA (BOS)
  • New York - Kennedy, NY (JFK)
  • New York - LaGuardia, NY (LGA)
  • Newark, NJ (EWR)
  • Newburgh, NY (SWF)
  • Washington DC - Dulles (IAD)
  • Washington DC - Reagan (DCA)
  • White Plains, NY (HPN)
Read more >

Policy Updates

Date(s) of Impacted travel: 30 May 2018 through 30 June 2018
Applicable to tickets issued on or before: 24 June 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
read more >

Policy Updates

Delta will further enhance its restrictions, effective July 10. The enhancements include introducing a limit of one emotional support animal per customer per flight and no longer accepting pit bull type dogs as service or support animals.

read more >

Network Updates

Delta Air Lines and GOL Linhas Aéreas Inteligentes SA announced four daily nonstop codeshare flights connecting Miami and Orlando with Fortaleza and Brasilia.

read more >

Policy Updates

Air France and KLM booking policies are available on agentconnect.biz and Travel Agency partners are reminded to follow these policies when booking travel on Air France and KLM.

read more >

Exception Policies

Date(s) of Impacted travel: 18 June 2018 through 19 June 2018
Applicable to tickets issued on or before: 18 June 2018
Affected Area(s) to/from/through the following:

Toulon, France (TLN)

Read more >

Exception Policies

Date(s) of Impacted travel: 18 June 2018 through 19 June 2018
Applicable to tickets issued on or before: 18 June 2018
Affected Area(s) to/from/through the following:
  • Osaka, Japan (KIX)
Read more >

Exception Policies

Date(s) of Impacted travel: 30 May 2018 through 24 June 2018
Applicable to tickets issued on or before: 17 June 2018
Affected Area(s) to/from/through the following:
  • Managua, Nicaragua (MGA)
Read more >

Network Updates

Delta, Seattle’s largest global airline, is adding nonstop service to Osaka-Kansai (KIX), Japan, starting in 2019, complementing its existing international network.

read more >

News

Delta customers connecting to or from Delta’s Detroit, Los Angeles and Seattle hubs can now check their bags all the way to their end destination, via Shanghai Pudong International Airport.

read more >

Network Updates

Delta customers will have more access to Seoul, Korea and Asia via new Delta service from its Minneapolis/St. Paul hub to Seoul-Incheon beginning next year in partnership with joint venture partner Korean Air.

read more >
LOAD MORE
operational excellence
COMPLETION FACTOR1
FlightStats (May 2018)
99.4%
Delta Air Lines
98.0%
United
97.7%
American
ON-TIME PERFORMANCE1
FlightStats (May 2018)
69.6%
Delta Air Lines
66.2%
United
64.7%
American
MISHANDLED BAGS
per 1,000 passengers2 (Apr. 2018)
1.53
Delta Air Lines
1.98
United
3.05
American

1Based on May 2018 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on April 2018 statistics for mishandled bags per 1,000 passengers enplaned as provided in the June 2018 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 5/18

 
When visiting Delta Professional, we recommend using one of the following supported browsers. Using an older or non-compatible browser may result in a less than desirable user experience.