Introducing a New Standard of Delta Care
A More Conscious, Clean, and Consistent Experience
While most customers have been at home since the COVID-19 pandemic began, a lot has changed at Delta to transform cleanliness and safety so you feel more confident when you return to travel. We call it the Delta CareStandard, and it includes layers of protection across the travel journey to deliver clean surfaces, more space and safer service for customers and employees.
But what does the Delta CareStandard actually look like? Now, you can see it for yourself – long before stepping foot in an airport. The Delta CareStandard video demystifies today’s travel experiences by walking through the layers of protection customers can expect to encounter the next time you travel with Delta.
From the time you step foot in the check-in lobby, through security, at the gate, on board and through baggage claim at your final destination, the Delta CareStandard is how Delta is making sure you can feel confident in your choice to travel.
Delta is constantly updating best practices and improving the new standard of care based on expert medical advice and the feedback of customers. Using the same innovative spirit we’re known for, we will continue to evolve and look to do better with cleanliness and safety top of mind.
GLOBAL CLEANLINESS DIVISION
Delta is establishing the airline’s first Global Cleanliness Division – a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.
In the three months since the global pandemic dramatically impacted the world, teams across Delta quickly and effectively established a new standard of cleanliness for Delta, and our industry. This latest move is a unique way for the global carrier to continue bringing laser focus to cleanliness efforts as part of the layers of protection we are offering customers.
The cleanliness transformation that customers experience today is the foundation on which Delta’s future travel experience is being built for our customers to enjoy. Leading the organization is Mike Medeiros, Vice President – Global Cleanliness.
The Global Cleanliness organization will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitized experience across our facilities and aircraft for employees and customers, alike.