How Delta’s Driving Industry Change in International Travel Through Biometrics
What does the travel experience of tomorrow look like? Customers are getting a taste of the future today — with much more to come.
Since Delta launched the first biometric terminal in the U.S. in 2018, the airline has advanced its position as the industry leader in biometrics, expanding to four new markets in less than a year.
Delta’s facial recognition technology is making flying through the airport easier and less stressful for those who choose to use the option. Market-based testing showed that 72 percent of passengers prefer facial recognition to standard boarding.
If a customer does not want to use the technology, they just let a Delta employee know and proceed through the airport as they've always done. Delta doesn't save or store biometric data, nor does it plan to.
These airports offer Delta's biometric technology when traveling internationally:
Customers flying direct to an international destination on Delta or partners Aeromexico, Air France, KLM, Korean Air or Virgin Atlantic can use facial recognition technology from curb to gate, including to:
- Check in at the self-service kiosks in the international terminal.
- Drop checked baggage at the counters in the international terminal.
- Serve as identification at the TSA checkpoint.
- Board an international flight at any gate in Concourse F, as well as international flights departing from Concourse E.
- Go through U.S. Customs for international travelers arriving into the U.S.
DETROIT, MINNEAPOLIS, SALT LAKE CITY AND LOS ANGELES
Customers traveling direct to an international destination on Delta or its partners can now choose to use facial recognition technology to board.
Have questions about how Delta’s new technology works? Check out this graphic.