Animaux de soutien et d’assistance *  

Delta welcomes service and support animals in the aircraft cabin. Trained Service Animals and Emotional Support and Psychiatric Service Animals are defined as:

Trained Service Animal

A trained service animal receives training to assist those with visual impairment, deafness or hard of hearing, diabetes, seizures, mobility limitations or other needs.

Emotional Support and Psychiatric Service Animal

An emotional support or psychiatric service animal assists those with emotional, psychiatric, cognitive or psychological disabilities.

Other Helpful Information - Flying With a Trained Service or Emotional Support or Psychiatric Service Animal

Delta accepts passengers traveling with multiple service animals and a limit of one support animal per customer per flight.

  • The need for multiple animals will be assessed on a case-by-case basis.

On a Delta flight, service and support animals and their associated items travel for free.

  • Associated items may include, a kennel, blanket, toy, food or similar items.

Service and support animals must remain with the passenger at all times.

  • Unaccompanied animals are not permitted in the cabin.

Travel Restrictions

  • Effective immediately, Delta has discontinued our 8-hour flight limit for Emotional Support or Psychiatric Service Animals (ESAN).

  • Service and support animals under four months of age are not allowed on any flight due to rabies vaccination requirements. 
  • Effective May 10, 2019, the Centers for Disease Control and Prevention (CDC) has issued a temporary suspension on all dogs entering the U.S. from Egypt and high-risk countries without a valid rabies vaccination certificate. 

Any animal other than a dog or cat will be evaluated on a case-by-case basis.

  • For questions regarding the acceptance of a service animal other than a dog or cat, please contact the accessibility assistance line at 404-209-3434 or Delta Reservations
PNR and Other Documentation Requirements

Customers traveling with a trained service or emotional support or psychiatric service animal must contact Delta Reservations prior to departureto advise that they are traveling so that the customer’s PNR is properly documented, in addition to meeting the requirements as outlined below. 

Traveling with a trained service animal

  • In some cases, customers with a trained service animal may be asked to show the animal's Veterinary Health Form and/or an immunization record or other proof that the animal's vaccinations are up to date. Customers are encouraged, but not required, to submit this form to Delta's Service Animal Support Desk via Delta.com before traveling.
    • If the customer is interested in submitting the documentation suggested above before traveling, Download the form located on delta.com and upload it through the Accessibility Service Request form located in My Trips. For assistance with this form, please call our accessibility assistance line at 404-209-3434.
  • These customers can check-in via Delta.com, the Fly Delta mobile app, airport kiosks or with an airport agent.

Traveling with an emotional support animal or psychiatric service animal

  • Customers traveling with an emotional support animal or psychiatric service animal will be required to submit a signed Veterinary Health Form and/or an immunization record (current within one year of the travel date), an Emotional Support/Psychiatric Service Animal Request form that requires a letter prepared and signed by a doctor or licensed mental health professional, and a signed Confirmation of Animal Training form. These forms are required and must be submitted to Delta's Service Animal Support Desk via Delta.com at least 48 hours before travel.
    • Download the required documentation located on delta.com and upload it through the Accessibility Service Request Form located in My Trips. For assistance with this form, please call our accessibility assistance line at 404-209-3434.
  • These customers must use the full-service check-in process with an airport agent. 
The Service Animal Support Desk

Delta established the Service Animal Support Desk to improve the travel experience for customers traveling with service and support animals. This desk will verify that the above documentation is received and confirm the customer's reservation to travel with an emotional support or psychiatric service animal before arrival at the airport. If a form is not completed, a representative will communicate with the customer via e-mail to request the missing or incomplete items.

Seat Assignment and Seating Restrictions

A customer traveling with a service animal must have a seat assigned prior to departure. If a customer is traveling with a service or support animal they should:

  • Select a seat that offers space for their animal.
    • Service and support animals must be seated in the floor space below a seat, or in a passenger’s lap. 
    • The size of the animal must not exceed the “footprint” of the passenger’s seat.

Please understand that with larger service or support animals or for passengers with multiple service animals, we may need to re-accommodate a customer if the animal encroaches on other passengers or extends into aisles, which would be a violation of FAA regulations. 

No animals are allowed to occupy seats that are designed for passengers.

If a customer needs additional time to board the aircraft, pre-boarding is available.  Please advise the customer to arrive at the gate with enough time to make arrangements with the gate agents prior to departure.  

NOTE: If a customer encounters any issues with their service animal while at the airport or on board, please advise them to speak to a Complaint Resolution Official (CRO). These trained Delta representatives are ready to assist passengers with accessibility rights and needs.

Unacceptable Service/Support Animals

Delta does not accept the following as trained service or support animals. These animals pose safety and/or public health concerns.  If you have additional questions, please contact the accessibility assistance line at 404-209-3434 or Delta Reservations

  • Bull type dogs
  • Hedgehogs
  • Ferrets
  • Insects
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders
  • Reptiles
  • Amphibians (frogs, etc.)
  • Goats
  • Non-household birds (farm poultry, waterfowl, game bird, & birds of prey)
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusk or hooves
Inappropriate Service or Support Animal Behavior

Delta understands that service and support animals are highly-trained working animals. We will only refuse transportation of the animal if it engages in disruptive behavior such as: 

  • Growling 
  • Jumping on passengers 
  • Relieving themselves in the gate area or cabin
  • Barking excessively, not in response to a handler’s need or distress
  • Eating off seatback tray tables
Location Restrictions and International Travel Requirements

It is important to remember that some locations such as Hawaii, the U.K. and other island nations have additional requirements and quarantine laws that may not permit the entry or transit of animals. See Pet Travel Health Requirements for more information. Contact Delta at 404-209-3434 or visit the local government’s consulate website to learn the requirements for any transit points as well as for your final destination. 

In addition, acceptance policies for trained service animals may vary by country. Prior to purchasing a ticket, contact Delta Reservations for assistance with appropriate information concerning transportation of any service or support animals outside of the U.S.

Service and Support Animal FAQs

Some helpful Service and Support Animal FAQs are available on delta.com.

Additional Resources

Additional information is available for transporting non-service animals as Pets in Cabin (PETC) or Pets in Hold (AVIH) or transporting pets via Delta Cargo.

 

 

08/10/2019

* * Cette page est en cours de traduction. Pour la version Française,  merci de revenir à cette page ultérieurement.

 
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