Delta Tops U.S. Global Carriers in 2017 On-Time Performance
Delta people showed off their competitive edge in 2017, driving a top ranking among the North American global carriers in on-time performance in a new report.
The OAG Punctuality League 2018 report , which came out this week, showed Delta at No. 1 among North American "mega airlines" with an 82.8 percent on-time performance rate, ahead of Alaska Airlines, which was second in the category.
"The recognition of our strong on-time performance is simply the hard evidence of how Delta people strive to deliver consistently great service to every customer," said Gil West, Chief Operating Officer. "Thanks to all of you for being the best in the industry."
Hawaiian Airlines had the top rate among all North American airlines at 87.2 percent, but OAG grouped it with smaller airlines than "mega" carriers Delta, American, United and Alaska.
The OAG Punctuality League also ranks on-time performance for airports. Delta's hub at Minneapolis International Airport took first place in the Major Airports category globally with an on-time rate of 85.7 percent. The report's new Mega Airport category placed Delta's biggest hub, Atlanta's Hartsfield-Jackson, in third place with an OTP of 82.3 percent.
OAG is an air travel consulting company providing data and applications to the world's airlines, airports, government agencies and travel-related service companies.