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Policy Library

Self-Service Exceptions
Canceled Fare/Fare Increase Policy
Duplicate Ticket Refunds
Main Cabin Fare to Premium Fare Ticket Exchange Policy
Name Correction Policy
One (1) Day After Ticketing Refund Window for BSP Agencies Worldwide for 006 Tickets
Schedule Change & Irregular Operations
Delta Messenger
Irregular Operations Policy (IROP)
Schedule Change and Ticket Revalidation Policy
Travel Exception Policy - Travel Agent Guidelines
Reservations & Ticketing
Bulk and Net Fare Tickets and Bulk Fare Ticketing Policy
Cancellation and Change Fee Policy
Compliance With IATA Standard of SSRCTCE/M/R Fields for Customer Contact Data
Complimentary Medallion Upgrade Reissue Procedure
Domestic Routing and Maximum Connecting Time Instructions
Electronic Miscellaneous Document – Standalone (EMD-S)
Electronic Tickets
Fare Downgrade Policy
Infant Ticket Information
Infants & Children
Interline Electronic Ticketing Agreements (IET)
No Show Policy
Paying for a Ticket
Refund, Exchange and Void Guidelines
SkyMiles® - Frequent Flyer Numbers in a Reservation
Ticket Information - General
Ticket Reissue Procedures – Domestic
Ticket Reissue Procedures – International Travel
Ticket Validity
Seat Programs
Air France and KLM Standard Seat Selection
Economy Advanced Seat Assignment (ASA) for Virgin Atlantic
Other Seating Information
Preferred Seating
Travel Documentation
Canada’s Entry Requirements
The REAL ID Act
Travel Documentation and Other International Travel Requirements
Special Fare Programs
Bereavement Fare – Domestic Travel
Bereavement Fare – International Travel
Medical Fare Program
SkyTeam Travel Passes
Sports/University
Unique Taxes & Fees
International Premium Cabin Travel Tax
International Ticketing Charge (ITC)
Taxes and Carrier-Imposed Fees
Distribution & Revenue Recovery
Agent Code of Conduct
Debit Memo Fees
Debit Memo Information
Delta 006 Ticket Stock Restrictions
Delta's Debit Memo Policy
Delta's GDS Booking Policy
Payment Acceptance Policy and Alternative Transfer Methods
Reporting Ticket Fraud, Credit Card Fraud, and Ticketing Abuse
Validation to Sell Delta-Plated Tickets
Government & TSA
Advanced Passenger Information System (APIS) Program
Batteries
Cabotage
DOT Compliance Requirement on Fee and Tax Display
Exit European Union (EU) Compensation Request
Israel Consumer Protection Law
Sanctioned Countries and Carriers
Secure Flight Passenger Data Program (SFPD)
TSA Secure Flight Program and Delta Policy
Ticketing - Compliance with Applicable Laws or Regulations
Trusted Traveler Programs

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Exception Policy Archive
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Policy Update Archive
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Agent Resources

Coronavirus-Related
Face Masks and Face Mask Exception Process
Resources for Coronavirus International and Regional Travel Restrictions
Travel Agency Process to Extend Ticket Validity Due to COVID-19 For Delta 006 Tickets
Travel Exception Policy Finder
Travel Exception Policy Summary Chart
U.S. Entry Requirements due to COVID-19
Verifying Ticket Validity for Tickets issued on DL006 Ticket Stock
Waiver Definitions for Cabin to Cabin, Class to Class and Change Fee for Travel Exception Policy
Tools & Queues
Delta Queues - Fare Quote Requests for Prepaid and International Itineraries
Delta Queues - PNR Discrepancy, Seats and CHML for DL*/AF or KL-operated Flights
Purchasing Paid Seats in Travelport and Amadeus GDS
Where to Find GDS Information for Booking, Pricing and Ticketing Delta’s Branded Products
General Information
A350 Aircraft Information
Agency Website Information
Contracts of Carriage
Delta Scheduled Service to Cuba – FAQs
Delta's Fare Basis Code Structure
General Contact Information
Identifying and Servicing Post-Purchase Upgrades
Tax Information
Partner Information
Class Mapping
Codeshare Partners
Delta and Korean Air Transpacific Joint Venture
Delta-Virgin Atlantic Transatlantic Joint Venture
Equity Partners
SkyTeam Alliance
Strategic Partners
 
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